---
title: "Activate your account to sign in to ROLLER"
slug: "activate-your-account-to-log-in"
description: "Activate your ROLLER account via the welcome email, set your password, and get your POS PIN to start managing your venue efficiently."
tags: ["Setup"]
updated: 2026-08-31T07:12:44Z
published: 2026-08-31T07:12:44Z
canonical: "mysupport.roller.software/activate-your-account-to-log-in"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Activate your account to sign in to ROLLER

The first task you'll need to complete is activating your new ROLLER account from your welcome email. Once you activate your account, you'll automatically be signed in to ROLLER.

## How to activate your account

All new ROLLER staff member accounts receive a welcome email. From this welcome email, you'll be asked to register your staff account and set a password. In the email, staff accounts will receive a POS PIN that they'll require to sign in to POS.

> [!NOTE]
> The account activation link will expire in 24 hours.

1. In your email inbox, you should have a welcome email from ROLLER with the subject line **Invitation from [VenueName]**. Check your spam folder if you can't find it in your main inbox folder.

> [!NOTE]
> Make sure to keep the POS PIN mentioned in the activation email. This unique POS PIN will be required for each staff account when they sign in to an active POS device. Learn how to [sign in to POS](/v1/docs/log-in-to-pos) to find more information about this process.

![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/8343187666191.png)
2. Select **Activate account** in the welcome email to go to an account activation screen.
3. Enter your contact number and create a password. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/8343175566607.png)
4. After activating your account, you'll automatically be signed in. Choose where you want to go. The options provided here depend on the [account role](/v1/docs/create-and-manage-staff-roles-and-permissions) and [permissions](/v1/docs/permissions-by-feature-and-role) you have in ROLLER. If you're just [getting started](/v1/docs/getting-started-checklist-quick-start-guide), and are setting up ROLLER, go to Venue Manager. This is where you configure and customize ROLLER to suit your business needs. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/8343175566991.png)

Next time you [sign in to ROLLER](/v1/docs/sign-in-to-roller), you'll require your email address and the password you created above.

When staff are [signing in to POS](/v1/docs/log-in-to-pos), they'll require the POS PIN received in the welcome email.

If you or staff members do **not** receive email invites, check email spam folders. Alternatively, [you can reset your password](/v1/docs/reset-your-roller-password) by using the **Forgot your password link** at [https://launchpad.roller.app/](https://launchpad.roller.app/)

![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/8343145311247.png)

> [!NOTE]
> To learn more about logging in to ROLLER, read the guide [Sign in to ROLLER](/v1/docs/sign-in-to-roller) and for troubleshooting tips, read the guide [Why can't a staff member sign in to Venue Manager?](/v1/docs/why-cant-a-staff-member-log-in-to-venue-manager)

## Related

- [Sign in to ROLLER](/sign-in-to-roller.md)
- [Log in to POS](/log-in-to-pos.md)
- [Getting started checklist: quick start guide](/getting-started-checklist-quick-start-guide.md)
- [How do I reset my ROLLER password?](/reset-your-roller-password.md)
- [Why can't a staff member log in to Venue Manager?](/why-cant-a-staff-member-log-in-to-venue-manager.md)