--- title: "Apply credit to a recurring payment membership" slug: "applying-credit-to-a-recurring-payment-membership" updated: 2026-07-03T21:17:11Z published: 2026-07-03T21:17:11Z canonical: "mysupport.roller.software/applying-credit-to-a-recurring-payment-membership" --- > ## Documentation Index > Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt > Use this file to discover all available pages before exploring further. # Apply credit to a recurring payment membership This guide will walk you through how you can add credit to a recurring payment membership in Venue Manager. > [!NOTE] > To learn more about recurring payment memberships, see the guide [Create a membership product](/v1/docs/create-a-membership-product). ## When to use Some common use cases for when you might apply credit to a recurring payment membership include: - Referral schemes or offers - Loyalty bonuses - Upgrade promotions ROLLER gives you the ability to quickly add credit back to a recurring membership, and you also have the flexibility to choose the amount of credit. ## Requirements > [!CAUTION] > Pro feature > > Quickly add credit back to a recurring membership. To unlock this feature with a Pro plan and above, contact your customer success manager or the [support team](/v1/docs/contact-roller-support). > > [Learn more](https://www.roller.software/pricing/) To issue credit, you will need to have created recurring payment membership products that can be purchased online or at POS. > [!WARNING] > You cannot add credit back to a fixed-price membership. For these types of memberships, you will need to issue a refund. To learn more about issuing refunds, see the guides [Refund a booking at POS](/v1/docs/refund-bookings-from-pos) and [Refund a booking from Venue Manager](/v1/docs/refund-bookings-from-venue-manager). ## Add credit to a recurring payment membership If you would like to add credit to a recurring payment membership, this can be done in Venue Manager by following the steps outlined below. 1. From Venue Manager, [search for the booking ID, guest or membership number](/v1/docs/search-for-bookings-guests-or-members-from-venue-manager). 2. From the **Bookings** page, select the **Items** tab. 3. Select the membership you would like to issue credit for. 4. In the right-hand panel, select the **options menu** (3 dots) and select **Issue membership credit**. (You can also select **Issue membership credit** from the **options menu** (3 dots) at the end of the row for the selected membership.) 5. Input your **Credit amount**. This can be done in two ways. - Select **1 billing period**, and only one billing period will be credited to the membership. - Or, input a custom amount. The credit amount must be equal to (or less than) one billing period. If you would like to credit back more than the amount for one billing period, then input credit for one billing period and save, then select **Issue membership credit** again and add another amount equal to or less than the billing period. Continue to do this until you’ve issued the full credit amount. 6. Add your **Notes** and give a reason for issuing the credit. 7. Select **Issue credit**. ![01_issue credit.png](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/7635513367823.png) To view the credits that have been issued, from the guest's bookings page, select the **Payments** tab and see all listed under **Credits**. ![02_issue credit.png](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/7635513368591.png) ## How does ROLLER use the credit? When credit has been applied to a recurring payment membership, the next time a payment is due, ROLLER will automatically look for any credits first and apply these, before taking any payment. For example, your venue may have a recurring monthly membership that charges guests $25 per month, and you want to add 3-months credit to a particular guest's membership ($75 in total). You find the booking in Venue Manager and select **Issue membership credit** (the steps outlined above). You then apply a credit for $25, which is one billing period, add your reason and then submit. You repeat this process a further two times to issue 3-months of membership credits ($75 dollars in total). When the next payment is due, ROLLER applies the credit and the guest isn’t charged. The same will happen for the following two payment periods. Once the three-months of credit has been used, ROLLER will revert back to charging the credit card linked to the guest’s membership. > [!NOTE] > You can also issue partial credits (less than the amount of the billing period), which means ROLLER will use the credit first and then charge the card on file for the outstanding balance. ## Edit or void credit Credit applied to a membership can also be edited or voided. This can be done up until the date the credit will be applied. To edit or void credit, follow the steps below. 1. From **Venue Manager**, [search for the booking ID, guest or membership number](/v1/docs/search-for-bookings-guests-or-members-from-venue-manager). 2. Select the **Payments** tab. Credits applied to the recurring membership will be displayed. 3. Click on the **Options menu** (3 dots on the right-hand side of the credit you wish to edit). - Select **Edit credit** to open a pop-up modal and adjust the credit amount or notes. - Select **Void** **credit** to delete credit. Any adjustments to credit are recorded in the activity stream of the booking. ## Related - [Recurring membership overview dashboard](/recurring-membership-overview-dashboard.md) - [Cancel memberships from Venue Manager](/cancel-memberships-from-venue-manager.md) - [Get started with the activity center](/get-started-with-the-activity-center.md) - [Sell recurring payment memberships at POS](/sell-recurring-payment-memberships-at-pos.md) - [Add the overlay checkout experience to your website](/add-the-overlay-checkout-experience-to-your-website.md)