--- title: "Bookings & Capacity" slug: "bookings-capacity" description: "Create and manage bookings, handle check-in and access, and monitor venue capacity." updated: 2026-08-18T02:07:02Z published: 2026-08-18T05:02:05Z canonical: "mysupport.roller.software/bookings-capacity" --- > ## Documentation Index > Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt > Use this file to discover all available pages before exploring further. # Bookings & Capacity # Bookings & Capacity Create and manage bookings, handle check-in and access, and monitor venue capacity. 96 articles 4 sections ## Booking management Less time on admin, more time on guest experience. Create, edit, refund, and communicate on bookings from one place, whether you're at the desk or in Venue Manager. ### Create & manage #### [Create and manage bookings from Venue Manager](/v1/docs/create-and-manage-bookings-from-venue-manager) 1 8 min #### [Edit bookings from Venue Manager](/v1/docs/edit-bookings-from-venue-manager) 1 3 min #### [Cancel bookings from Venue Manager](/v1/docs/cancel-bookings-from-venue-manager) 1 1 min #### [Booking item limits in ROLLER](/v1/docs/booking-item-limits-in-roller) 1 1 min #### [Streamline booking processes with tentative bookings](/v1/docs/streamline-booking-processes-with-tentative-bookings) 1 4 min #### [Edit resources for existing bookings in Venue Manager](/v1/docs/edit-resources-for-existing-bookings-in-venue-manager) 1 1 min #### [Edit the expiry of a purchased standard pass in Venue Manager](/v1/docs/edit-the-expiry-of-a-purchased-standard-pass-in-venue-manager) 1 1 min #### [Manage a booking from its activity stream](/v1/docs/manage-a-booking-from-its-activity-stream) 1 1 min #### [Review bookings before confirming them](/v1/docs/review-bookings-before-confirming-them) 1 1 min #### [Download tickets for a booking from Venue Manager](/v1/docs/download-tickets-for-a-booking-from-venue-manager) 1 1 min #### [Search for bookings, guests or members from Venue Manager](/v1/docs/search-for-bookings-guests-or-members-from-venue-manager) 1 2 min #### [Manage bookings from All bookings in Venue Manager](/v1/docs/manage-bookings-from-all-bookings-in-venue-manager) 1 2 min #### [Manage guest wristband allocation](/v1/docs/manage-guest-wristband-allocation) 1 6 min #### [Optimize your ROLLER setup](/v1/docs/increase-revenue-and-reduce-admin-with-roller) 1 8 min ### Payments & refunds #### [Issue and track refunds](/v1/docs/issue-and-track-refunds) 1 1 min #### [Refund bookings from Venue Manager](/v1/docs/refund-bookings-from-venue-manager) 1 2 min #### [Refund Adyen & WorldPay credit card payments in Venue Manager](/v1/docs/refund-adyen-worldpay-credit-card-payments-in-venue-manager) 1 1 min #### [Charge stored payment methods for amounts owing in Venue Manager](/v1/docs/charge-stored-payment-methods-for-amounts-owing-in-venue-manager) 1 4 min #### [Manage incomplete payments](/v1/docs/manage-incomplete-payments) 1 1 min #### [Send payment request links via SMS or email](/v1/docs/send-payment-request-links-via-sms-or-email) 1 6 min #### [Send and manage guest invoices](/v1/docs/send-and-manage-invoices) 1 4 min #### [Find the transaction history for a booking](/v1/docs/find-the-transaction-history-for-a-booking) 1 1 min #### [Operationalize Venue Manager payments](/v1/docs/operationalize-venue-manager-payments) 1 6 min ### Communications #### [Email receipts to guests from Venue Manager](/v1/docs/email-receipts-to-guests-from-venue-manager) 1 1 min #### [Send an order confirmation email from the booking in Venue Manager](/v1/docs/send-an-order-confirmation-email-from-the-booking-in-venue-manager) 1 1 min #### [Send emails and log calls from the booking's activity stream](/v1/docs/send-emails-and-log-calls-from-the-booking-s-activity-stream) 1 1 min #### [Email delivery status](/v1/docs/email-delivery-status) 1 2 min ### POS — sell & process #### [Book multiple guest sessions at POS](/v1/docs/book-multiple-guest-sessions-at-pos) 1 1 min #### [Adjust items in existing bookings at POS](/v1/docs/adjust-items-in-existing-bookings-at-pos) 1 2 min #### [Take payments on existing bookings at POS](/v1/docs/take-payments-on-existing-bookings-at-pos) 1 1 min #### [Take split payments at POS](/v1/docs/take-split-payments-at-pos) 1 1 min #### [Send payment links from POS](/v1/docs/send-payment-links-from-pos) 1 1 min #### [Email receipts to guests from POS](/v1/docs/email-receipts-to-guests-from-pos) 1 1 min #### [Refund bookings from POS](/v1/docs/refund-bookings-from-pos) 1 2 min #### [Reschedule bookings at POS](/v1/docs/reschedule-bookings-at-pos) 1 1 min #### [Redeem bookings and assign waivers at POS](/v1/docs/redeem-bookings-and-assign-waivers-at-pos) 1 4 min #### [View and manage guest ticket details and photos at POS](/v1/docs/view-and-manage-guest-ticket-details-and-photos-at-pos) 1 1 min #### [Get started with POS capacity view](/v1/docs/get-started-with-pos-capacity-view) 1 4 min ### Party & event operations #### [Assign staff members to bookings](/v1/docs/assign-staff-members-to-bookings) 1 1 min #### [Download a party summary for the day](/v1/docs/download-a-party-summary-for-the-day) 1 2 min #### [Manage invitations with the party guest list](/v1/docs/manage-invitations-with-the-party-guest-list) 1 3 min #### [Organize the day with printed run sheets](/v1/docs/organize-the-day-with-printed-run-sheets) 1 2 min #### [Streamline operations with run sheets](/v1/docs/streamline-operations-with-run-sheets) 1 4 min #### [Manage and report on party package bookings](/v1/docs/manage-and-report-on-party-package-bookings) 1 1 min #### [Edit party package bookings from Venue Manager and POS](/v1/docs/edit-party-package-bookings-from-venue-manager-and-pos) 1 1 min #### [Manage party package add-on availability using stock periods](/v1/docs/manage-party-package-add-on-availability-using-stock-periods) 1 2 min #### [Manage party bookings with ease using online accounts](/v1/docs/manage-party-bookings-with-ease-using-online-accounts) 1 2 min ## Check-in & access First impressions start at the door. Redeem bookings, assign waivers, and verify guests quickly to keep queues short and arrivals smooth. ### Waivers #### [Get started with online waivers](/v1/docs/get-started-with-online-waivers) 1 2 min #### [Get waivers signed before or on arrival](/v1/docs/get-waivers-signed-before-or-on-arrival) 1 8 min #### [Improve guest arrival flow with QR codes for waiver completion](/v1/docs/improve-your-guest-arrival-flow-with-qr-codes-for-waiver-completion) 1 1 min #### [Create a waiver QR code sign for fast check-ins](/v1/docs/create-a-waiver-qr-code-sign-for-fast-check-ins) 1 1 min #### [Send waiver requests by SMS/text or email from Venue Manager](/v1/docs/send-waiver-requests-by-sms-text-or-email-from-venue-manager) 1 3 min #### [View and manage signed waivers from Venue Manager](/v1/docs/view-and-manage-signed-waivers-from-venue-manager) 1 3 min ### Redeem #### [Redeem bookings and assign waivers at POS](/v1/docs/redeem-bookings-and-assign-waivers-at-pos-2) 1 4 min #### [View and manage guest ticket details and photos at POS](/v1/docs/view-and-manage-guest-ticket-details-and-photos-at-pos-2) 1 1 min #### [Redeem memberships at POS](/v1/docs/redeem-memberships-at-pos) 1 2 min #### [Park bookings at POS](/v1/docs/park-bookings-at-pos) 1 2 min #### [Capture custom ticket IDs at POS](/v1/docs/capture-custom-ticket-ids-at-pos) 1 2 min #### [Bulk assign custom ticket IDs in Venue Manager](/v1/docs/bulk-assign-custom-ticket-ids-in-venue-manager) 1 1 min #### [Redeem a membership in Venue Manager](/v1/docs/redeem-a-membership-in-venue-manager) 1 1 min ### Self-serve & mobile check-in #### [Getting started with the Mobile Check-in app](/v1/docs/getting-started-with-the-mobile-check-in-app) 1 2 min #### [Search for and redeem tickets using the Mobile Check-in app](/v1/docs/search-for-and-redeem-tickets-using-the-mobile-check-in-app) 1 3 min #### [View and send waivers in the Mobile Check-in app](/v1/docs/view-and-send-waivers-in-the-mobile-check-in-app) 1 1 min ## Capacity management Know exactly how full you are, in real time. Monitor daily capacity, manage resources, and block sessions when needed so you never oversell or understaff. ### Moniter #### [Monitor daily capacity and redemptions](/v1/docs/monitor-daily-capacity-and-redemptions) 1 4 min #### [Monitor monthly bookings from the calendar in Venue Manager](/v1/docs/monitor-monthly-bookings-from-the-calendar-in-venue-manager) 1 2 min #### [Temporarily block or reduce capacity of a resource](/v1/docs/temporarily-block-or-reduce-capacity-of-a-resource) 1 1 min ## FAQs Frequently asked questions and troubleshooting guides. ### Managing bookings — FAQs #### [Why can’t I update the date on a booking?](/v1/docs/why-can-t-i-update-the-date-on-a-booking) 1 1 min #### [Can I redeem a ticket after the booking date has passed?](/v1/docs/can-i-redeem-a-ticket-after-the-booking-date-has-passed) 1 1 min #### [How do I update my waiver text to be compliant with Florida state laws?](/v1/docs/how-do-i-update-my-waiver-text-to-be-compliant-with-florida-state-laws) 1 1 min #### [How do I bypass the buffer time for a party package?](/v1/docs/how-do-i-bypass-the-buffer-time-for-a-party-package) 1 1 min #### [Why am I receiving emails saying bookings are missing locations?](/v1/docs/why-am-i-receiving-emails-saying-bookings-are-missing-locations) 1 1 min #### [Why does the calendar show more bookings than availability?](/v1/docs/why-does-the-calendar-show-more-bookings-than-availability) 1 1 min #### [Why is my wristband schedule printing wrong time intervals?](/v1/docs/why-is-my-wristband-schedule-printing-wrong-time-intervals) 1 1 min #### [Why is the total amount of a recurring membership higher than expected?](/v1/docs/why-is-the-total-amount-of-a-recurring-membership-higher-than-expected) 1 1 min #### [Can guests sign waivers at SSK without purchasing a ticket?](/v1/docs/can-guests-sign-waivers-at-ssk-without-purchasing-a-ticket) 1 1 min #### [How do I request a refund letter?](/v1/docs/how-do-i-request-a-refund-letter) 1 1 min #### [Refund to credit card after gift card refund](/v1/docs/refund-to-credit-card-after-gift-card-refund) 1 1 min #### [Why did my guest not receive a full refund?](/v1/docs/why-did-my-guest-not-receive-a-full-refund) 1 1 min #### [How do I search for bookings based off the guest's credit card number?](/v1/docs/how-do-i-search-for-bookings-based-off-the-guest-s-credit-card-number) 1 1 min #### [How can I switch between venues?](/v1/docs/how-can-i-switch-between-venues) 1 1 min #### [Should I add tax to a gift card, cashless card or wallet product type?](/v1/docs/should-i-add-tax-to-a-gift-card-cashless-card-or-wallet-product-type) 1 1 min #### [Why isn’t my calendar showing any bookings?](/v1/docs/why-isn-t-my-calendar-showing-any-bookings) 1 1 min #### [How do I add products to an existing booking?](/v1/docs/how-do-i-add-products-to-an-existing-booking) 1 1 min #### [How can I change the party room resource for an existing booking?](/v1/docs/how-can-i-change-the-party-room-resource-for-an-existing-booking) 1 1 min #### [Why can't I edit or refund a booking in the past?](/v1/docs/why-can-t-i-edit-or-refund-a-booking-in-the-past) 1 1 min #### [Can I give a refund if the guest does not have a receipt?](/v1/docs/can-i-give-a-refund-if-the-guest-does-not-have-a-receipt) 1 1 min #### [Can I reactivate a canceled booking?](/v1/docs/can-i-reactivate-a-canceled-booking) 1 1 min #### [How do I cancel a guest invoice?](/v1/docs/how-do-i-cancel-an-invoice) 1 1 min #### [If I archive a product, will this impact bookings already in ROLLER?](/v1/docs/if-i-archive-a-product-will-this-impact-bookings-already-in-roller) 1 1 min #### [How do I apply a tax exemption to a booking?](/v1/docs/how-do-i-apply-a-tax-exemption-to-a-booking) 1 1 min #### [Why am I getting a session error when adding tickets to a booking?](/v1/docs/why-am-i-getting-a-session-error-when-adding-tickets-to-a-booking) 1 1 min #### [Why can't I enter cent values with a comma or period?](/v1/docs/why-can-t-i-enter-cent-values-with-a-comma-or-period) 1 1 min #### [How do I see the full history of changes made to a booking?](/v1/docs/how-do-i-see-the-full-history-of-changes-made-to-a-booking) 1 1 min #### [How do I add notes to a booking?](/v1/docs/how-do-i-add-notes-to-a-booking) 1 2 min #### [How do I override my capacity limit to allow overbookings?](/v1/docs/how-do-i-override-my-capacity-limit-to-allow-overbookings) 1 2 min #### [How do I prevent double-booking of party rooms?](/v1/docs/how-do-i-prevent-double-booking-of-party-rooms) 1 2 min [Back to all topics](https://roller.us.document360.io/)