---
title: "Can I see the exact time a guest was checked in?"
slug: "can-i-see-the-exact-time-a-guest-was-checked-in"
tags: ["Fix"]
updated: 2026-08-07T04:21:23Z
published: 2026-08-07T04:21:23Z
canonical: "mysupport.roller.software/can-i-see-the-exact-time-a-guest-was-checked-in"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Can I see the exact time a guest was checked in?

## Questions

- Is there a way to see the exact time someone was marked as checked in at POS?
- Does ROLLER record the exact check-in time?
- Where can I view check-in timestamps?

## Requirements

The [permission](/v1/docs/permissions-by-feature-and-role) **Can access guest reports** is required for staff to access the Attendance report. Administrators and managers have this permission enabled by default. You can enable this permission for other staff by creating a [custom role](/v1/docs/create-and-manage-staff-roles-and-permissions) (Pro plan & above).

## Solution

The [Attendance report](/v1/docs/attendance-report) records the exact date and time each ticket is redeemed at POS, so you can see precisely when a guest was checked in.

1. From Venue Manager, go to **Reports** > **All reports**.
2. Search for and select **Attendance**.
3. Select a date and any other relevant filters, then select **Apply filters**.
4. Check the **Redeem Date** column for the exact date and time each ticket was checked in.

To find a specific guest, use the search field to search by booking ID, booking name or ticket ID.

### Which column shows what

| Column | What it shows |
| --- | --- |
| Redeem Date | The exact date and time the ticket was redeemed (checked in) at POS |
| Session Time | The scheduled start time of the booked session, not the check-in time |
| Transaction Date | The date the booking was originally made |

## Learn more

- [Attendance report](/v1/docs/attendance-report)
- [How do I see how many guests attended today?](/v1/docs/how-do-i-see-how-many-guests-attended-today)
- [Can I redeem a ticket after the booking date has passed?](/v1/docs/can-i-redeem-a-ticket-after-the-booking-date-has-passed)