---
title: "Cancel bookings from Venue Manager"
slug: "cancel-bookings-from-venue-manager"
tags: ["How-to"]
updated: 2026-06-16T14:55:05Z
published: 2026-06-16T14:55:05Z
canonical: "mysupport.roller.software/cancel-bookings-from-venue-manager"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Cancel bookings from Venue Manager

Occasionally, you may need to cancel a booking on behalf of a guest.

> [!NOTE]
> The staff [permission](/v1/docs/create-and-manage-staff-roles-and-permissions) **Can cancel bookings** is required to cancel bookings in Venue Manager. This permission is enabled by default for the administrator and manager system roles and any custom roles based on these roles.

## Before you cancel

- Canceled bookings can’t be reactivated — even after a hold period expires. Always create a new booking if needed.
- To change items, [edit the booking](/v1/docs/edit-bookings-from-venue-manager) instead of canceling.
- If payment was made, refund the guest before canceling.
- Bookings can only be canceled after all items are refunded from POS.
- Use Venue Manager to cancel without refunding (eg if the guest isn’t entitled to one).

Once canceled, the space becomes available for other guests.

[Embedded content](https://fast.wistia.com/embed/iframe/68fyq4qymv)

## Find the guest booking

From Venue Manager, you can [search for and select](/v1/docs/search-for-bookings-guests-or-members-from-venue-manager) a guest's booking by typing their **Name** or **Booking** **ID** in the main menu search field.

![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/11947748809871.gif)

> [!NOTE]
> From anywhere in Venue Manager, you can also use the keyboard shortcuts **alt + s (Windows)** or **option + s (Mac)** to open up the search records panel.

## Cancel the booking from Venue Manager

From the guest booking, select the **options menu** (3 dots) at the top right, then select **Cancel booking**. A pop-up asks you to **confirm** this, as it cannot be undone.

![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/11947696942735.png)

> [!NOTE]
> Once you cancel a booking, it can't be undone. You'll need to create a new booking if a guest changes their mind.

## After canceling

- The booking status updates to **Canceled**
- All tickets and reserved spaces are released and available for sale
- If the booking had an active payment link, it expires automatically. Payment links are also automatically tracked as canceled.

Invoices must be manually [marked as canceled](/v1/docs/how-do-i-cancel-an-invoice) in the activity stream — otherwise, they will still show as pending in the [Invoices report](/v1/docs/invoices-report).

## Related

- [Can I reactivate a canceled booking?](/can-i-reactivate-a-canceled-booking.md)
- [Streamline booking processes with tentative bookings](/streamline-booking-processes-with-tentative-bookings.md)
- [Refund bookings from POS](/refund-bookings-from-pos.md)
- [Assign staff members to bookings](/assign-staff-members-to-bookings.md)
- [Restrict past booking modifications](/restrict-past-booking-modifications.md)