--- title: "Cancel memberships from Venue Manager" slug: "cancel-memberships-from-venue-manager" updated: 2026-06-16T16:33:33Z published: 2026-06-16T16:33:33Z canonical: "mysupport.roller.software/cancel-memberships-from-venue-manager" --- > ## Documentation Index > Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt > Use this file to discover all available pages before exploring further. # Cancel memberships from Venue Manager Both recurring payment memberships and fixed-price memberships can be canceled from Venue Manager. This guide shows you how to schedule recurring membership cancelations and cancel fixed-price memberships from Venue Manager. > [!NOTE] > To learn how your guests can self-serve membership upgrades, cancellations and renewals from online accounts, see the guide [Encourage guests to self-serve membership upgrades and renewals](/v1/docs/encourage-guests-to-self-serve-membership-upgrades-renewals-and-cancellations). [Embedded content](https://fast.wistia.com/embed/iframe/ced01bqqsr) ## Recurring memberships - By default, when you cancel a guest's recurring payment membership product, it's canceled at the end of the current billing period. However, you also have the option to cancel it at the end of a future billing period. - While waiting for cancelation to take place at the end of the specified billing period, the recurring payment membership status shows **Pending cancelation**. The guest can still use their membership up until the date it's terminated (at the end of the billing period). - While waiting for the cancelation to take place, if a guest changes their mind and wants to keep their recurring payment membership, you can [reactivate it for them](/v1/docs/reactivate-recurring-payment-memberships-in-venue-manager). - Once cancelation takes place, all recurring payments and membership benefits stop and the membership status changes to **Terminated**. If a guest wants to [reactivate their recurring payment membership](/v1/docs/reactivate-recurring-payment-memberships-in-venue-manager) after it has been terminated, you can reactivate it for them. > [!NOTE] > To learn how to update credit card details for recurring payment memberships at POS and from Venue Manager, refer to the guide [Update recurring membership payment details from POS or Venue Manager](/v1/docs/update-recurring-membership-payment-details-from-pos-or-venue-manager) ## Fixed-cost memberships When you cancel a guest's fixed-price membership, the cancelation comes into effect immediately. Fixed-price memberships can't be reactivated. The guest will have to make a new purchase. ## Schedule cancelation of recurring payment memberships To schedule the cancelation of a recurring payment membership, follow the steps below. 1. From Venue Manager, [find and open the booking](/v1/docs/search-for-bookings-guests-or-members-from-venue-manager) for the recurring payment membership. 2. Select the **Items** tab. 3. Select the **options menu** (3 dots) next to the recurring payment membership you want to cancel. 4. Select **Cancel membership** and a new pop-up will open. 5. If there are multiple memberships in the booking, select the membership(s) you want to cancel, then select **Next.** 6. By default, recurring payment membership cancelation occurs at the end of the current billing period. To cancel the membership **at the end of a future billing period:** - Untick the checkbox **End of current billing period.** - Select the date drop-down to choose from the list of available cancelation dates. 7. [Required] Add **Notes** to explain the reason for the cancelation. 8. When complete, select **Cancel membership.** ![cancelling a membership.png](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/7781598750095.png) When you cancel a recurring payment membership, its status changes to **Pending** **cancelation** until the cancelation takes effect on the date you've selected. Once the cancelation goes through, all future payments and membership benefits stop, and the membership status changes to **Terminated**. For example, a monthly recurring membership product was purchased on March 1st. - On June 21st, the membership is scheduled to be cancelled on August 1st. Its status shows **Pending cancelation**. - On July 1st, the membership payment will be automatically made, and member benefits will continue as per usual. - On August 1st, membership payments and benefits will be stopped. Its status shows **Terminated**. ## Cancel fixed-price memberships 1. From Venue Manager, [find and open the booking](/v1/docs/search-for-bookings-guests-or-members-from-venue-manager) with the fixed-price membership. 2. Select the **Items** tab. 3. Select the **options menu** (3 dots) next to the membership item. ![Cancel membership.png](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/7782362882447.png) 4. Select **Cancel membership**. 5. If there are multiple membership products in the booking, select the membership(s) you want to cancel, then select **Next.** 6. [Required] Add **Notes** to describe the reason for the cancelation. 7. Select **Cancel membership.** > [!NOTE] > The status of the fixed-price membership changes to **Terminated** and membership benefits cease immediately. The fixed-price membership cannot be reactivated. The guest will need to make a new purchase. ![terminated membership.png](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/7782311987727.png) ## Reactivate recurring payment memberships You can reactivate recurring payment memberships in three different ways from Venue Manager. To learn more, read the guide [Reactivate recurring payment memberships in Venue Manager](/v1/docs/reactivate-recurring-payment-memberships-in-venue-manager). ## Learn more - [Update recurring membership payment details from POS or Venue Manager](/v1/docs/update-recurring-membership-payment-details-from-pos-or-venue-manager) - [Reactivate recurring payment memberships in Venue Manager](/v1/docs/reactivate-recurring-payment-memberships-in-venue-manager) - [Manage payments for recurring memberships](/v1/docs/manage-payments-for-recurring-memberships) - [Encourage guests to self-serve membership upgrades and renewals](/v1/docs/encourage-guests-to-self-serve-membership-upgrades-renewals-and-cancellations) - [Look up members in Venue Manager](/v1/docs/search-for-members-in-venue-manager) ## Related - [Reactivate recurring payment memberships in Venue Manager](/reactivate-recurring-payment-memberships-in-venue-manager.md) - [Can I issue a gift card as a gift or donation?](/can-i-issue-a-gift-card-as-a-gift-or-donation.md) - [Search for bookings, guests or members from Venue Manager](/search-for-bookings-guests-or-members-from-venue-manager.md) - [Encourage guests to self-serve membership upgrades, renewals and cancellations](/encourage-guests-to-self-serve-membership-upgrades-renewals-and-cancellations.md) - [Create a membership booking agreement](/create-a-booking-agreement.md)