---
title: "Change staff passwords and POS PINs"
slug: "change-staff-passwords-and-pos-pins-1"
updated: 2026-06-16T12:39:47Z
published: 2026-06-16T18:26:14Z
canonical: "mysupport.roller.software/change-staff-passwords-and-pos-pins-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Change staff passwords and POS PINs

At times, it may be necessary to change staff passwords and POS PINs. For example, if a staff member forgets their password or PIN, you may need to reset it for them.

This guide walks through how to change staff passwords and POS PINs.

> [!NOTE]
> The [permission](/v1/docs/create-and-manage-staff-roles-and-permissions) **Can access staff settings** is required to change a staff member's password or PIN. Administrators have this permission by default.

## What's the difference between a staff password and POS PIN?

A **password** is used to log in to your ROLLER account and access the areas of ROLLER that you have [permission to access](/v1/docs/create-and-manage-staff-roles-and-permissions). For example, you can use your password to log in to Venue Manager.

A **POS PIN** is a numeric access code assigned to a staff account. You can use it to quickly unlock and access an [active ROLLER POS device](/v1/docs/log-in-to-pos). If a staff account has administrator or manager privileges, they can use their POS PIN as a [Manager Code](/v1/docs/set-up-manager-approval-for-pos-actions) to authorize refunds, custom discounts and more in ROLLER POS.

## Reset a staff password

To change a staff password, you must send them a password reset link via email. Follow the steps below.

1. From Venue Manager, go to **Settings** > **Staff** > **All staff**. Here you will find a list of all staff accounts.
2. Find the staff account that requires the password reset and select the **options menu** (3 dots) at the end of the row.
3. Select **Edit** from the list of options to access the staff member details.
4. Scroll down to **Security.**
5. Under **Password,** select **Send reset link.**

An email is sent to the staff member inviting them to reset their password.

![2024-01-22_11-09-26.png](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/8852303050639.png)

## Change a POS PIN

For security purposes, we recommend changing staff POS PINs regularly and informing staff not to share their individual PINs. To change a POS PIN, follow the steps below.

1. From Venue Manager, go to **Settings** > **Staff** > **All staff**. Here you will find a list of all staff accounts.
2. Find the staff account that requires the POS PIN reset and select the **options menu** (3 dots) at the end of the row.
3. Select **Set POS PIN** from the list of options. A pop up modal appears.
4. Enter a new POS PIN or leave empty to remove an existing POS PIN.
5. Once finished, select **Set POS PIN.**

When a POS PIN is updated, the staff member receives an email confirming their new POS PIN.