--- title: "Charge stored payment methods for amounts owing in Venue Manager" slug: "charge-stored-payment-methods-for-amounts-owing-in-venue-manager" updated: 2026-06-16T15:08:36Z published: 2026-06-16T15:08:36Z canonical: "mysupport.roller.software/charge-stored-payment-methods-for-amounts-owing-in-venue-manager" --- > ## Documentation Index > Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt > Use this file to discover all available pages before exploring further. # Charge stored payment methods for amounts owing in Venue Manager When guests book online and make a payment, their card is securely saved with the booking. You can charge that saved card later for any outstanding amounts or extras. This helps you: - Settle bills quickly without chasing guests - Protect revenue and reduce unpaid amounts - Minimize time spent on physical payments at POS > [!NOTE] > This feature is available for all customers using ROLLER Payments. You'll require the [permission](/v1/docs/create-and-manage-staff-roles-and-permissions) **Can charge stored payment methods** in Venue Manager to use this feature. This permission is enabled by default for administrator and manager system roles, as well as any [custom roles](/v1/docs/create-and-manage-staff-roles-and-permissions) based on these roles. ## When to use it - Settle balances after parties or events without guests lining up - Charge agreed extras (eg food and beverage) added before or during the event - Offer quick exits (eg "Would you like me to charge the card on file?) ## What to expect - Only cards from **online bookings** (progressive checkout, payment links, invoices) are saved. - POS and legacy checkout cards can’t be stored and charged for amounts owed. - The saved card is linked to the booking only and can’t be used for other bookings the guest may have made. - The amount charged to a stored payment method can’t exceed the balance owing. - Not all card types support stored payment method charges (eg Apple Pay, Google Pay, Maestro, Interac). - When charging stored payment methods, the venue is liable for [chargebacks](/v1/docs/tips-for-preventing-chargebacks). You can reduce risk by: - Including clear payment terms in your venue/product terms and conditions. - Communicating charges to guests. - Adding detailed internal comments for every stored card charge before taking payment for the amount owing. ## How it works 1. Guest pays online. The card is securely saved with the booking. 2. Staff can later charge the saved card for extras or amounts owing from Venue Manager. 3. Works for initial booking payments made via progressive checkout, payment links or invoices (not POS). Watch the video to see how it works using a typical scenario. [Embedded content](https://fast.wistia.com/embed/iframe/7yz9cob1og) ## Charge a booking's saved card from Venue Manager Charge outstanding amounts in Venue Manager using a previously used card to pay for online bookings. 1. [Search for and select the booking](/v1/docs/search-for-bookings-guests-or-members-from-venue-manager) in Venue Manager. 2. Go to the **Payments** tab. 3. For the payment row with an amount owing, select the **options menu** (3 dots), then select **Charge stored payment method**. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/7955187680655.png) 4. From the **Select amount to charge** pop-up: ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/7949765116431.png) - Confirm or edit the **Payment amount (must be less than or equal to the balance owing).** - Add an internal **Comment** in the box explaining why you’re charging (shows in reports for audit). What you add in the **Comment** box will appear in the Detailed Transactions report (see below). 5. Select **Take payment**. 6. Tick the box to confirm you understand chargeback implications, then select **Yes**, charge guest 7. Successful charges appear in the booking’s activity stream with staff details, method, amount, and reference. Failed charges are also logged immediately in the activity stream (eg not all payment types support charging stored payment methods, such as Apple Pay, Google Pay, Maestro, Interac). Contact the guest to arrange an alternative payment method. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/7949861194511.png) ## Send the guest a receipt Your guests will **not** automatically be notified of the charge. However, after a successful charge, you can send a payment receipt email to the guest from the booking activity stream. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/7950034501391.png) Refer to the guide [Send receipts to guests from Venue Manager](/v1/docs/email-receipts-to-guests-from-venue-manager) to learn more about sending receipts. ## Report on charges by stored payment methods You can use the [Detailed Transactions report](/v1/docs/detailed-transactions-report) to review and audit all charges processed by stored payment methods. 1. From Venue Manager, go to **Reports** > **All** **reports**. 2. Search for and select the report **Detailed Transactions**. In this report: - The channel for charges by stored payment methods shows as Venue Manager. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/7950271152655.png) - Right-click the report table, then select **Notes** from the menu to report on any **Comments** you added when charging by stored payment methods (see steps above on how to add notes). ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/7950281383951.png) - Comments that were added by staff when charging a stored payment method are prepended by "Stored Payment Method". **These notes can only be viewed by internal staff.** ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/7950313994255.png) ## FAQs **Are cards saved for bookings made via POS?** No, only card payments received for bookings through progressive checkouts, payment links, or invoices online can be securely stored in ROLLER. **Can I use the stored payment method to charge for additional items added to the same booking?** Yes, as long as a booking payment was made online and the additional items were added to the same booking. **Can you process outstanding amounts for a booking paid for at POS?** No, you can only charge for outstanding amounts using a previously used card for an online payment for the booking from Venue Manager. **Can I use the stored payment method feature for all card payment methods?** Not all payment methods support charging saved payment methods (eg Apple Pay, Google Pay, Maestro, Interac). **Will I be notified of any failed attempts to charge using the stored payment method feature?** Yes, any failed transactions will be logged in the booking's activity stream. **Can I charge any amount using the stored payment method?** You can only charge up to the amount owed for a booking. **Will guests receive a notification when their stored payment method is charged?** Guests are not automatically notified of the charge. But you can [send an email receipt](/v1/docs/email-receipts-to-guests-from-venue-manager) from the booking's activity stream in Venue Manager. **If a charge on the stored payment method fails, what are the next steps?** If a charge fails, the failure will be logged in the booking's activity stream. Contact the guest to arrange an alternative payment method. **How secure is the stored payment method?** The payment details are securely tokenized and stored with Adyen, fully compliant with PCI DSS standards (Payment Card Industry Data Security Standard). ## Related - [Create and manage products](/create-and-manage-your-products.md) - [How ROLLER Payments handles settlements, payouts and refunds](/how-roller-payments-handles-settlements-payouts-and-refunds.md) - [Manage chargebacks with ROLLER Payments](/manage-chargebacks-with-roller-payments.md) - [Integrate with Fresh KDS and configure your devices](/integrate-with-fresh-kds-and-configure-your-devices.md) - [What's new in ROLLER: May 2024](/what-s-new-in-roller-may-2024.md)