---
title: "Checkout error when adding a standard pass"
slug: "checkout-error-when-adding-a-standard-pass"
updated: 2026-06-16T12:58:32Z
published: 2026-06-16T17:48:14Z
canonical: "mysupport.roller.software/checkout-error-when-adding-a-standard-pass"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Checkout error when adding a standard pass

## What's happening

If a standard pass is added to the cart and this message is shown at online checkout:

*“We are sorry but a technical error has occurred which unfortunately requires you to start again (409).”*

… it usually means the standard pass has been set up with a fixed quantity and is also linked to a resource.

![error409_image_shadow.png](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/12203040672399.png)

## Why it happens

Standard passes are often used for flexible entry — guests can arrive any time during the day.

When these passes are linked to a resource, they should be set to **Unlimited** to ensure availability is managed by the resource’s capacity, not a fixed ticket count.

If a quantity limit is applied and the pass is linked to a resource, it creates a conflict — leading to the 409 error at checkout.

> [!NOTE]
> Use the **Unlimited** setting when using resources to manage capacity for standard pass tickets. This allows ROLLER to reduce the resource’s availability across the day instead of restricting the number of tickets sold.

## How to fix it

1. From Venue Manager, go to **Products** > **All Products**.
2. Select the standard pass you want to update.
3. From **Standard pass details**, select one of your variations.
4. Check the box for **Unlimited**. ![2025-03-18_Unlimited Checkbox.png](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/12203044039183.png)
5. Select **Save** to save your variation changes.
6. Repeat this process for any other variations that may need to be updated.
7. Then, **Save** the product.

## Check it's working

Confirm the **Standard pass** is now available to purchase from the online checkout:

1. Go to **Apps** > **Progressive checkout** > **All checkouts**.
2. Open the checkout URL where guests can purchase the standard pass.
3. Add the **Standard pass** to the cart and confirm the notification no longer appears.

## Learn more

- [Create a standard pass](/v1/docs/create-your-standard-pass-products)
- [Create your online checkout](/v1/docs/create-your-online-checkout)

## Related

- [Why can't my guests move past card payment details in the online checkout?](/why-can-t-my-guests-move-past-card-payment-details-in-the-online-checkout.md)
- [Create a quantity-based price rule](/create-a-quantity-based-price-rule.md)
- [Export data from CenterEdge](/export-data-from-centeredge.md)
- [Add the overlay checkout experience to your website](/add-the-overlay-checkout-experience-to-your-website.md)
- [Sticker ticket printing fact sheet](/sticker-ticket-printing-fact-sheet.md)