---
title: "How do I clear my cache and cookies?"
slug: "clear-your-cache-and-cookies"
updated: 2026-08-07T00:28:01Z
published: 2026-08-07T00:28:01Z
canonical: "mysupport.roller.software/clear-your-cache-and-cookies"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I clear my cache and cookies?

You can fix most loading, formatting and sign-in problems in ROLLER yourself by clearing your browser's cache and cookies.

Clear them outside operating hours where you can, because clearing cookies signs you out of ROLLER.

## When not to clear your cache and cookies

Don't clear your cache and cookies when:

- **POS is running in offline mode.** Clearing your cache and cookies causes data loss. See [Use ROLLER POS in offline mode](/v1/docs/use-roller-pos-in-offline-mode).
- **A transaction is in progress.** Clearing your cache and cookies won't cancel it. This applies at POS, in Venue Manager and at self-serve kiosks.
- **You have unsaved work in Venue Manager.** Clearing cookies signs you out, so save and close what you're working on first.

> [!NOTE]
> Clearing cookies ends the POS session. Staff without access to hardware settings will need a manager PIN to select the device again. See [Why is my POS device asking for a manager PIN at login?](/v1/docs/why-is-my-pos-device-asking-for-a-manager-pin-at-login)

## Clear your cache and cookies in Chrome

1. On your computer, open Chrome.
2. At the top right, select **More** > **Delete browsing data**.
3. Choose a time range. To delete everything, select **All time**.
4. Select **Cookies and other site data** and **Cached images and files**.
5. Select **Delete** **data**.
6. Close and reopen Chrome.
7. Sign in to ROLLER again at [launchpad.roller.app](https://launchpad.roller.app).

![Screen_Shot_2019-07-11_at_10.40.06_am.png](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/360002410216.png)

## Related

- [Why is ROLLER not working?](/problems-accessing-or-operating-roller.md)
- [Why can't a staff member log in to Venue Manager?](/why-cant-a-staff-member-log-in-to-venue-manager.md)
- [How do I allow pop-ups for ROLLER?](/disable-pop-up-blocker.md)
- [Minimum hardware and operating requirements for ROLLER](/minimum-hardware-and-operating-requirements-for-roller.md)