---
title: "Configure POS to print receipts (ROLLER Connect)"
slug: "configure-pos-to-print-receipts-roller-connect"
updated: 2026-06-16T12:44:30Z
published: 2026-06-16T18:47:11Z
canonical: "mysupport.roller.software/configure-pos-to-print-receipts-roller-connect"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure POS to print receipts (ROLLER Connect)

This guide walks through how to configure ROLLER POS to print receipts using ROLLER Connect.

You must successfully complete each of the following installation processes before starting this configuration:

1. Install a receipt printer, such as an [EPSON printer](/v1/docs/install-an-epson-receipt-printer-roller-connect)
2. [Install ROLLER Connect](/v1/docs/install-roller-connect)

> [!WARNING]
> This guide refers to configuring POS to print receipts if you're using ROLLER Connect to print receipts. If you're using production management, refer to the guides [Getting started with production management (BETA)](/v1/docs/get-started-with-cloud-printing) and [Configure POS & cash drawer settings for production management (BETA)](/v1/docs/configure-pos-and-cash-drawer-settings-for-cloud-printing)

## POS hardware settings

Set up the device to use the ROLLER Print Service:

1. Open ROLLER POS and log in.
2. Select the **More** menu option in the bottom left of the screen.
3. Select **Settings** and then select **Hardware**.
4. Toggle **Use ROLLER Print Service** to **Yes**.
5. Select **Save Settings.**

![2024-01-18_16-34-29 (1).gif](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/8830236027407.gif)

## Test printing

Test that your printer is working in your [Playground](/v1/docs/roller-playground) (test) environment. Follow the steps below.

1. Update your playground data by following the instructions in this guide [ROLLER Playground.](/v1/docs/roller-playground)
2. Wait approximately 2 minutes for the server background process to refresh your playground data. This process can take longer based on server load. Do **not** perform multiple refreshes.
3. [Log in to playground.](/v1/docs/roller-playground)
4. [Open playground POS](https://playground-pos.rollerdigital.com/).
5. Assign a POS device and complete a booking.
6. Select **Print receipt** once the booking is confirmed.

## Troubleshooting steps

If the receipt does **not** print, follow the troubleshooting steps below.

1. Confirm that the green **ROLLER Connect Online** notification appears in POS. For ROLLER Connect legacy, if a purple **ROLLER Connect Offline** appears, follow these steps to [Restart ROLLER Connect legacy.](/v1/docs/restart-roller-connect-legacy)
2. If you do **not** see a ROLLER Connect notification at the top of ROLLER POS, then [Install ROLLER Connect.](/v1/docs/install-roller-connect)
3. Perform a Windows Printer Test as per the article [Install an EPSON Receipt Printer.](/v1/docs/install-an-epson-receipt-printer-roller-connect)

If you have followed the above steps and you're still having problems please contact the [support team.](/v1/docs/contact-roller-support).

## Related

- [Configure printers for cloud printing](/configure-printers-for-cloud-printing.md)
- [Install ROLLER Connect](/install-roller-connect.md)
- [Configure POS and cash drawer settings for cloud printing](/configure-pos-and-cash-drawer-settings-for-cloud-printing.md)
- [Get started with cloud printing](/get-started-with-cloud-printing.md)
- [Install an EPSON receipt printer (ROLLER Connect)](/install-an-epson-receipt-printer-roller-connect.md)