---
title: "Create a group membership product (beta)"
slug: "create-a-group-membership-product-beta-1"
updated: 2026-06-26T03:54:50Z
published: 2026-06-26T03:54:50Z
canonical: "mysupport.roller.software/create-a-group-membership-product-beta-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Create a group membership product (beta)

> [!WARNING]
> This feature is currently in **beta**. To switch it on for your venue, contact your customer success manager or the [support team](/v1/docs/contact-roller-support).

Memberships are a powerful way to bring guests back again and again, while also building steady recurring revenue for your venue. Group memberships take this even further by letting you sell memberships that cover multiple people - perfect for families, friends or corporate groups.

You can set how many members are included, add optional extras and decide how the membership is paid for and redeemed.

This guide walks you through creating fixed-price and recurring group membership products in Venue Manager.

## Create a new group membership product

1. From **Venue Manager**, go to **Products > Create Product**.
2. Select **Membership** from the list of product types.
3. Enter a **Name** (required) and **Description** (150 characters max.) to help guests understand what they’re purchasing.
4. (Optional) Check **Provide a detailed description** if you want to add more information about the membership.
5. (Optional) Check **Customize physical pass message** to personalize the printed membership pass (100 characters max.). Use it to add terms and conditions or add placeholders for the product name, product variant name or your venue phone number.
6. (Optional) Upload an **Image** to help guests and staff recognize the product.
7. Add **Tags** to help organize and manage the product in your menus and reports.
8. In the **Membership details** section, choose **Group**.

![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/13931978449935.png)
9. Select **Add members** to create each group member (eg Adult – includes 2 members for $120.00). Do this for every member you want to include in the membership.
10. (Optional) Allow **additional members** (eg additional children). Additional members can be added at no extra cost, or added for a set price. The membership holder is able to add or remove additional members during their membership.

> [!NOTE]
> **Primary members** are core to the membership product (eg. 2 adults) and **Additional members** can be added to scale the membership up (eg. adding 3 children). As needs change (eg. adding an additional child) the membership can be adjusted.

![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/13931978450447.png)
11. Add any membership discounts you'd like to offer on this membership.
12. Select **Save**.
13. In the dropdown, select how the membership will be paid for: One-off payment or Monthly, quarterly, or annual billing
14. Under **Sales availability**, define how long the membership is valid for:
  - **Days valid from date of purchase** – how many days after purchase the membership lasts.
  - **Days valid from date of redemption** – how many days after first use the membership lasts.
15. In **Additional options**, define the options you want for this group membership product. By selecting the checkboxes you can opt to:

> [!NOTE]
> To learn more about additional options for group memberships, see the guide for regular membership products. See the section **Customize additional options** in the guide [Create a recurring or fixed-price membership product](/v1/docs/create-a-membership-product#h_01FK5A7Q2RZTY47A8D0WF5EV9Q).
  - **Configure** **guest ability to self-manage membership via online account** – select which tasks you would like guests to self-manage from their online account. You can allow guests to self-serve tasks like cancelling the membership (select checkbox **Guest can cancel**) and allow guests to edit additional members (select checkbox **Guest can edit group membership**).
16. Once you’ve entered all details, select **Save.**

## **Manage group memberships**

Once set up, venue staff and guests themselves (if enabled) can manage their group memberships. In addition to membership management tasks (eg. manage billing). There are some options specific to group memberships:

- **Venue staff can add or remove additional members** for group memberships at POS, as membership needs change.
- If enabled by venue, **guests can** **cancel their membership** in their online account.
- If enabled by the venue, **guests can also** **add or remove additional members** in a group membership directly from their online account. Allowing guests to self-service adding and removing members makes it easier for families to manage their memberships as their household changes, and shifts the burden from POS staff.

> [!NOTE]
> **Primary members** are permanent and cannot be removed. **Additional members** can be added and removed to a group membership (if configured in the product settings). The billing will adjust automatically based on changes to the additional members.

### Enable guests to self-manage their group members or cancel membership

Allow guests to manage their group membership in online accounts:

1. In Venue Manager, go to **Products** > **All products**.
2. (Optional) If the list is large select **Membership** from the product type filter.
3. Select the **group membership product** you want to edit.
4. Scroll to the **Additional options** section.
5. Select **Configure guest ability to self-manage membership via online accounts**.
6. (Optional) Enable **Guest can cancel** if you want guests to cancel memberships online. Enable **Guest can edit group membership** to allow guests to add or remove additional members.
7. Select **Save** to apply the changes.

> [!NOTE]
> To see the process in action, select the hotspots on the interactive demo below.

[Allow guests to self-manage memberships online](https://app.supademo.com/embed/cmn3ppmjq05goz3qmokxjdc2q?embed_v=2&utm_source=embed)

### Add and remove group members in online accounts

Guests can manage members directly from their online account. To add or remove additional members, follow the steps below:

1. The guest logs into their online account.
2. Select **Manage group members** to add or remove members from the membership.
3. To remove an additional member, select **Remove** members.
4. Use the checkbox to select the member to remove.
5. Review the billing summary. If a member is removed, any credit is prorated and applied to the next billing cycle.
6. Select **Remove** to confirm the change.
7. After the change is processed, select **Done**. The guest will receive a confirmation email.
8. To add members, select **Add member**.
9. Choose one or more additional member options set up for the membership.
10. Review the billing breakdown for the changes and select **Checkout**.
11. Select the checkbox to accept the **Terms and conditions** and **Privacy policy** and select **Continue**.

> [!NOTE]
> To see the process in action, select the hotspots on the interactive demo below.

[Manage Group Members and Checkout on Roller](https://app.supademo.com/embed/cmn3nxa4z03avz3qm71mlttxx?embed_v=2&utm_source=embed)

### Add and remove group members in POS

Staff can manage members for the guest in POS. To add or remove additional members, follow the steps below:

1. In POS, search for the membership holder.
2. Select the member to open their profile.
3. Select **Memberships**.
4. Review the summary of all members within the group membership.
5. To add or remove additional members, select **Edit item**.
6. Select one or more additional members using the tiles.
7. To remove add-on members, select **Remove additional members**.
8. Select **Remove** on the additional member you want to remove.
9. Once you’re happy with the changes, select **Edit item**.
10. If there is an outstanding balance, take payment from the guest.
11. Complete the payment with the guest.
12. Select **Done**.
13. The updated group membership is shown on the membership page.

> [!NOTE]
> To see the process in action, select the hotspots on the interactive demo below.

[Manage Group Memberships and Process Payments](https://app.supademo.com/embed/cmn3p6c6s04uhz3qmsy5cel6w?embed_v=2&utm_source=embed)

## FAQs

**Can guests remove primary members?**

No. Primary members are always included in the group membership and cannot be removed.

**What happens when a guest removes a member?**

A prorated credit is created and applied to the next billing cycle.

**Will guests be charged immediately when adding members?**

Only if available credits do not cover the cost of the change.

**Do guests need to confirm changes?**

Yes. Guests must review and accept an updated booking agreement (if applicable) when removing members.

**What if a guest removes and then adds members again?**

Any credits from removed members are automatically applied before the guest is charged for new additions.

**Can venues turn this feature off?**

Yes. Disable the **Guest can edit group membership** setting on the product to require venue staff to manage member changes instead.

## Related

- [Get started with POS capacity view](/get-started-with-pos-capacity-view.md)
- [Create a quantity-based price rule](/create-a-quantity-based-price-rule.md)
- [ROLLER + GetYourGuide integration](/roller-getyourguide-integration.md)
- [Create a membership product](/create-a-membership-product.md)
- [What's new in ROLLER: October 2025](/what-s-new-in-roller-october-2025.md)