---
title: "Create a wallet product"
slug: "create-a-wallet-product"
updated: 2026-06-16T15:15:04Z
published: 2026-06-16T15:15:04Z
canonical: "mysupport.roller.software/create-a-wallet-product"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Create a wallet product

Cashless wallets let guests load funds onto scannable cards, fobs or wristbands and use that balance at POS. This guide shows you how to set up a wallet product for use at your venue.

## How guests use wallets

| A wallet assigns a monetary value to a scannable item such as a swipe card or RFID fob. Guests can then use that balance to pay at POS. Guests can buy a wallet, load funds onto it and use the balance to buy items at your venue. They can also top up their wallet balance when needed. You can also let families or groups share one wallet balance by linking multiple scannable cards to the same wallet in ROLLER. | ![Cards. fobs & wristbands](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/cards-fobs-wristbands.png) |
| --- | --- |

## Before you start

- You can’t buy a wallet with a discount or a complimentary payment type.
- If a guest buys a wallet online, assign an ID to the wallet at POS before the guest can use it.
- Guests can only use wallets as a payment method at POS. They can’t use them at a self-serve kiosk, online checkouts and staff can't apply them to bookings in Venue Manager.

## Create the wallet product

1. From Venue Manager, go to **Products** > **Create products**.
2. Select **Wallet**.
3. Add product details, including:
  - Name
  - Description and detailed description
  - Thumbnail image
4. Add tags to help group and manage products. You can use tags to automatically add new products to sections in online checkouts and menus at POS. Create a new tag or select an existing one from the drop-down menu.
5. Add wallet variations. These control how funds are stored and used, including whether the balance is individual or shared across multiple devices. For more details, see [Configure wallet variations below.](/v1/docs/create-a-wallet-product#configure-wallet-variations)
6. Set how long the wallet stays valid:
  - **Never expires:** Unredeemed funds do not expire and remain as deferred revenue.
  - **Expires after a specific number of days**: The expiry period restarts each time the wallet is topped up.
7. Configure any additional options as needed.

| Setting | Description |
| --- | --- |
| Instructions | Add important information for guests. This appears after purchase in online checkouts, [order confirmation emails](/v1/docs/customize-your-email-templates) and [booking reminder emails](/v1/docs/customize-your-email-templates). |
| Reporting category | Assign products to the [reporting categories](/v1/docs/set-up-and-manage-reporting-categories-and-gl-codes) you've created in ROLLER based on general ledger (GL) codes. You must create reporting categories first to use this option. |
| Tax override | The default tax rate is set to 0% to prevent double taxation since tax is applied when the wallet is redeemed for taxable items. You can override this if necessary by choosing a different tax rate you've configured in **Settings** > **Account** > **Taxes & Fees**. |
| Terms & conditions | Add specific [terms and conditions](/v1/docs/add-policy-details-terms-and-conditions-privacy-and-subscriber-opt-in) for this product. These will appear after your venue terms and conditions for guests to agree to in online checkouts. |
8. Select **Save**.

## Configure wallet variations

Wallet variations let you create individual or shared wallets and define how guests can buy them. Shared wallets let guests link multiple scannable devices to one wallet balance. To add a wallet variation:

1. Under **Wallet details,** select **Create variation.**
2. Enter the **Name** (eg $25 Wallet or $100 Shared Wallet).
3. Enter the wallet **Price**. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/11900141338255.png)
4. To let staff enter a custom amount when selling the wallet, select **Has user defined cost**. Then enter the minimum and maximum values.
5. To create a shared wallet, select **Shared** **wallet**. Then enter the maximum number of guests who can share it.

## Related

- [Issue, redeem and top up wallets in POS](/issue-redeem-and-top-up-wallets-in-pos.md)
- [Welcome to progressive checkouts](/welcome-to-progressive-checkouts.md)
- [ROLLER + Amusement Connect cashless card integration](/roller-amusement-connect-cashless-card-integration.md)
- [Add the overlay checkout experience to your website](/add-the-overlay-checkout-experience-to-your-website.md)
- [Configure digital wallet memberships and passes](/configure-digital-wallet-memberships-and-passes.md)