---
title: "Create and organize product tags in Venue Manager"
slug: "create-and-organize-product-tags-in-venue-manager"
updated: 2026-07-03T02:43:19Z
published: 2026-07-03T02:43:19Z
canonical: "mysupport.roller.software/create-and-organize-product-tags-in-venue-manager"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Create and organize product tags in Venue Manager

Tags let you group products under a single label. Link products to a tag once, and they’ll appear automatically in every POS menu and checkout where that tag is used.

The **Tags** page is your central hub for bulk tag management — create, update or remove tags in one place, and your changes flow everywhere the tag is used. This saves time, reduces manual admin and keeps your POS menus and checkouts accurate and consistent.

This guide shows you how to create, use and manage tags in ROLLER to keep product tags, POS menus and checkouts up to date.

> [!NOTE]
> The [permission](/v1/docs/permissions-by-feature-and-role) **Can edit products** is required to view and edit tags from the **Tags** page in Venue Manager. Administrator and manager system roles include this by default.

## How tags work across ROLLER

Tags are internal labels you link to products and stock. When you add a tag to a POS menu or checkout section, all products linked to that tag appear automatically.

Staff and guests only see the POS menu or the online and food and beverage checkout section name — not the tag label.

Update a tag once (eg by adding or removing products), and the changes flow automatically everywhere that tag is used — across POS menus and checkouts. No need to edit each menu or checkout individually.

**POS menus**

Tags make it faster to [set up POS menus](/v1/docs/create-and-edit-pos-menus) in Venue Manager. Instead of adding products one by one, add a tag — and every linked product appears automatically for staff to sell.

For example, create a `drinks` tag, link it to all drink products, and add the tag to the POS **Drinks** menu. Any new products you add to the `drinks` tag later will appear automatically in that menu.

![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/13541040187535.png)

**Checkout sections**

Tags also control which products appear in online and food & beverage checkout sections. Guests can browse and purchase more easily, and you don’t need to update each section manually. For example, create a `most popular` tag for top-selling products, then add it to the **Most** **popular** section at the top of your **Products** page in online checkouts. Any products you add or remove from that tag update instantly across all linked checkout sections.

![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/13541015513231.png)

### Example tags

Use tags to group products in ways that match how staff sell and how guests browse.

> [!NOTE]
> Once products are linked to a tag, you only need to update the tag to keep POS menus and checkouts accurate everywhere it’s used.

- **Activities** Create tags such as `jump pass`, `bowling`, `mini golf` or `laser tag` so these products appear together in POS menus and checkouts.
- **Parties and memberships** Use a `birthday` tag for party packages or a `membership` tag to keep all membership products in one place.
- **Gift** **cards** Use a `gift card` tag so all gift card products appear together in POS menus and checkouts, without needing to manage each product individually.
- **Food** Create tags such as `hot food` or `snacks` to group items, and add them to a POS menu and a checkout section so they display where staff and guests expect them.
- **Hot drinks and cold drinks** Create `hot drinks` and `cold drinks` tags to group drink products. Add them to the POS **Drinks** menu and the **Drinks** checkout section. Because these are stock items, you can also organize them into [POS folders](/v1/docs/create-and-edit-pos-menus) (eg one folder for **Hot** **drinks** and one for **Cold** **drinks**).

## Creating tags in ROLLER

You can create tags in two ways. Use the tags page for bulk management and use the product settings for quick additions while editing:

1. **From the Tags page**: Create, update, or delete tags, and see where they’re used across POS and checkouts. This central hub is the easiest way to manage tags.
2. **From a product's settings**: Add a new or existing tag while editing a product. Any tags you create here also appear on the **Tags** page.

## Access the Tags page

From Venue Manager, go to **Settings** > **Tags**.

From the **Tags** page, you can:

- View all existing tags.
- Create, rename, update or delete tags.
- See where each tag is used, with direct links to POS menus and checkouts.

![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/13541140773263.png)

## Create a new tag

To create a new tag from the Tags page:

1. From Venue Manager, go to **Settings** > **Tags**.
2. Select **Create** **tag**.
3. Enter a name (eg `parties`).
4. Search for and select products to link.
5. Select **Save**.

Your new tag is ready to add to POS menus and checkout sections.

![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/13541140774031.png)

You can also create a new tag while creating or editing a product:

1. From Venue Manager, go to **Products** > **All** **products.**
2. Search for and select a product to open its settings.
3. Scroll to **Tags**.
4. Type in the new tag, then select **Create {tag name}.**

The new tag is added to the product and also appears in the tags list on the **Tags** page.

![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/13550972034831.png)

> [!NOTE]
> Tags aren’t case sensitive, so `Jump Pass` and `jump pass` are treated as the same tag.

## See where a tag is used

You can quickly check where a tag is applied before making changes.

1. From Venue Manager, go to **Settings** > **Tags**.
2. Select a tag.
3. Review the list of POS devices and checkouts that include the tag.
4. Select a link to open the POS or checkout in edit mode.

> [!NOTE]
> This makes it easy to understand the impact of a change before you update it.

![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/13541140774415.png)

## Update tag names and linked products

You can update tags at any time to keep POS menus and checkout sections accurate.

1. From Venue Manager, go to **Settings** > **Tags**.
2. Search for and select the tag.
3. Update the name, or add/remove products.
4. Select **Save**.

> [!NOTE]
> Changes apply everywhere the tag is used — no need to edit each menu or checkout.

## Delete a tag

Before deleting, you must remove the tag from all products linked to it.

1. From Venue Manager, go to **Settings** > **Tags**.
2. Select the tag.
3. Remove all items from the tag.
4. Select the **trash icon** at the top of the right panel.
5. Confirm deletion.

Once deleted, the tag is removed everywhere it was used in POS and checkouts.

## HQ vs managed venue tags

Tags can be created at HQ or at a managed venue. HQ tags give central teams control and consistency, while managed venues can still create their own tags for local flexibility.

**HQ tags**

HQ tags are created in an HQ account and flow down to managed venues, ensuring standardization across the network.

- Created in HQ (**Settings** > **Tags** or HQ product settings).
- Sync automatically with all managed venues and display with an HQ label.
- Read-only in managed venues — staff can’t edit or delete them.
- If products linked to an HQ tag haven’t been [shared with and added to](/v1/docs/add-hq-products-to-managed-venues) a managed venue, the tag appears empty until those products are available.
- Any updates to HQ tags (adding or removing products) flow through automatically — no bulk edits required.
- When you apply HQ tags in [HQ POS templates](/v1/docs/create-and-manage-hq-pos-templates) and [HQ checkout sections](/v1/docs/create-and-manage-hq-checkouts), any updates to those tags flow automatically to POS menus and checkouts that use them across all managed venues — provided the tagged products have been shared with and added to those venues.

![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/13541618130191.png)

> [!NOTE]
> Learn more in the guide [Create and manage HQ product tags](/v1/docs/create-and-organize-hq-product-tags)

**Managed-venue tags**

- Created locally by staff with the **Can edit products permission**.
- Fully editable — managed venues can rename, add or remove products or delete local tags.
- Can be used alongside HQ tags, so managed venue staff with the right permissions can organize their own products, POS menus and checkout sections while still using the standardized tags set by HQ.

## Tagging tips

- **Keep names simple and consistent**. Use short, broad labels like `drinks` or `membership`. Avoid mixing formats (eg `burger` in one place and `burgers` in another).
- **Use lowercase**. Tags aren’t case sensitive, but lowercase keeps them tidy (eg `jump pass`, not J`ump Pass`).
- **Think in groups**. Create tags that reflect how staff sell and how guests browse, not long product descriptions.
- **Remember tags are interna**l. Staff and guests see POS menu and checkout section names — never the tag name.

## FAQs

**Can I delete a tag from the Tags page?**

Yes, but only after you remove it from all linked products. From Venue Manager, go to **Settings** > **Tags**, select the tag, remove all products, then delete it.

**Why can’t I see the Tags page?**

You need the Venue Manager **Can edit products** [permission](/v1/docs/permissions-by-feature-and-role). Administrator and manager roles include this by default, as do any custom roles based on these roles.

**Why aren’t products showing online or at POS?**

Tags add products to menus and checkout sections, but product settings and schedules still control availability. Check the product’s settings if items aren’t appearing.

**What if I created a tag with a typo?**

From Venue Manager, go to **Settings** > **Tags**. Delete the incorrect tag (eg `jumppass`) and reassign products to the correct tag (eg `jump pass`).

## Learn more

- [Create and manage your products](/v1/docs/create-and-manage-your-products)
- [Create your online checkout](/v1/docs/create-your-online-checkout)
- [Create your food & beverage (F&B) checkout](/v1/docs/create-your-food-beverage-f-b-checkout)
- [Create and manage POS menus](/v1/docs/create-and-edit-pos-menus)
- [Create and manage HQ product tags](/v1/docs/create-and-organize-hq-product-tags)
- [Create and manage HQ checkouts](/v1/docs/create-and-manage-hq-checkouts)
- [Manage HQ POS templates](/v1/docs/create-and-manage-hq-pos-templates)

## Related

- [Create and manage products](/create-and-manage-your-products.md)
- [Create session pass products](/create-your-session-pass-products.md)
- [What's new in ROLLER: August 2025](/what-s-new-in-roller-august-2025.md)
- [Sell and redeem HQ gift cards across multiple venues](/sell-and-redeem-hq-gift-cards-across-multiple-venues.md)
- [Create and organize HQ product tags](/create-and-organize-hq-product-tags.md)