---
title: "Create staff members"
slug: "create-staff-members"
updated: 2026-06-17T07:08:21Z
published: 2026-06-17T07:08:21Z
canonical: "mysupport.roller.software/create-staff-members"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Create staff members

Staff member accounts provide staff at your venue with access to ROLLER. This guide shows you how to create a staff member account.

> [!NOTE]
> The [permission](/v1/docs/permissions-by-feature-and-role) **Can access staff settings** is required to create staff accounts. The administrator system role has this permission by default.

## Getting started

Watch the video walkthrough to help you get started.

[Embedded content](https://fast.wistia.net/embed/iframe/9y3p5l4jy8?videoFoam=true)

## Add a staff member

1. From Venue Manager, go to **Settings** > **Staff** > **Add a staff member**
2. Fill in the staff details (* indicates required fields):

| **Name*** | Enter the staff member's first name and last name |
| --- | --- |
| **Email*** | Provide a unique email address for the staff member |
| **Role*** | Assign a staff role. The role assigned determines which areas of ROLLER staff have have access to. Each role has its own [set of user permissions](/v1/docs/permissions-by-feature-and-role). System roles include: - **Administrator**: Can access everything in ROLLER - **Manager**: Can access everything except for online checkout settings, reconciled till sessions editing, account details, staff settings, payment settings, integration settings, GX score settings and scheduled reports. - **Booking agent**: Can manage bookings in Venue Manager and access POS - **POS operator**: Can only access and use POS to serve your guests and process transactions. - **Dashboard**: Can view the dashboard in Venue Manager which contains booking overviews, revenue generated and available products for sale. The permissions each system role has can't be modified. For Pro plans and above, you can [create and assign custom roles](/v1/docs/create-and-manage-staff-roles-and-permissions) with adjusted permissions. |
| **Display name** | Enter a nickname to be used in ROLLER |
| **POS PIN** | A unique numeric code for a staff member to quickly log in to POS. This code is autogenerated but can be modified. |
3. Once complete, click **Save and send** **invite.**
4. ROLLER sends an invite to the staff member's email address asking them to [activate their account](/v1/docs/activate-your-account-to-log-in).

## Unique email addresses

Email addresses must be unique in ROLLER. No two staff member accounts (even in unrelated venues) can use the same email address.

- If a staff record with the same email address exists, a pop up appears asking if you want to give the existing staff member access to your venue.
- Select **Confirm** to grant access to your venue. The staff member can use their existing credentials to log in.

## Email invite and account activation

ROLLER emails the staff member a welcome email with the subject line **Invitation from [Your Venue Name]**. The staff member must select **Activate account** in the email to activate their account. They'll be taken to the account activation screen. From here, they'll be asked to:

1. Enter a contact number and set a new password.
2. Select **Activate account,** which takes them to the [login page.](/v1/docs/sign-in-to-roller)
3. Enter their email and password they set to access ROLLER.

![Screen_Shot_2021-08-09_at_9.12.58_am.png](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/4404792526479.png)

## Edit or remove a staff account

See the guide [Edit and delete staff member accounts](/v1/docs/manage-staff-accounts-and-key-venue-contacts) .

## Reset a password or POS pin

See the guide [Change staff passwords and POS PINs](/v1/docs/change-staff-passwords-and-pos-pins).

## HQ multi-location staff access

If you operate multiple ROLLER accounts, you can configure a staff member's access to different accounts. For information on setting up HQ staff access, see the guide [Managing HQ staff and roles](/v1/docs/create-and-manage-staff-in-hq).

## Related

- [Sign in to ROLLER](/sign-in-to-roller.md)
- [Create product schedules using operating hours](/create-your-product-schedules-using-operating-hours.md)
- [Permissions by feature and role](/permissions-by-feature-and-role.md)
- [Create and manage staff in HQ](/create-and-manage-staff-in-hq.md)
- [Get started with products](/get-started-with-products.md)