---
title: "Customize the email template for issued discount codes"
slug: "customize-the-email-template-for-issued-discount-codes"
tags: ["How-to"]
updated: 2026-06-16T15:32:17Z
published: 2026-06-16T15:32:17Z
canonical: "mysupport.roller.software/customize-the-email-template-for-issued-discount-codes"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Customize the email template for issued discount codes

When a guest purchases a product that issues a discount code, ROLLER automatically sends the **Discount code issued** email. You can customize this email template to include your branding and clear redemption instructions so guests know what to do next.

This email template can be used for [multi-visit or multi-pass style products](/v1/docs/create-a-multi-pass-for-online-bookings-via-a-discount-code) or anytime a [purchase issues a discount code](/v1/docs/get-started-with-discount-codes) for future redemption.

## What this template does

The **Discount code issued** email is sent automatically when a guest purchases a product that issues a discount code and the code is successfully generated.

The email provides guests with:

- Their issued discount code.
- Redemption instructions (pulled directly from the discount code’s settings).
- A **Book online** button that opens to your default progressive checkout, with the discount automatically applied.

The template includes built-in variables for the discount code name and redemption instructions, so the content stays accurate without you manually changing it.

## Confirm your discount code is configured correctly

> [!WARNING]
> Without redemption instructions ROLLER will not automatically apply the discount code when the guest clicks through to book.

Before you customize the template, make sure the discount code you’re using is set up to **issue on purchase** and has **redemption instructions** your guests can follow to use the discount.

To configure a discount to automatically apply:

1. Create or edit a discount code.
2. Confirm it’s set to **Issue code on purchase.**
3. Select the products that should issue the discount.
4. Add clear redemption instructions.
5. Select **Save.**

![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/14925239653135.png)

## Customize the template for your venue

You can customize the **Discount code issued** email template to make it as easy as possible for your guests to use their discount code.

To edit the email template:

1. From Venue Manager, go to **Settings > Design > Email templates.**
2. Select **Discount code issued.**
3. Update the content, layout and branding as needed.
4. Use the **Closing** section to give your guests instructions on how to redeem their discount.
5. Select **Save** to publish your changes.

![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/14922978888463.png)

## Related

- [What's new in ROLLER: January 2026](/what-s-new-in-roller-january-2026.md)
- [Permissions by feature and role](/permissions-by-feature-and-role.md)
- [Send an order confirmation email from the booking in Venue Manager](/send-an-order-confirmation-email-from-the-booking-in-venue-manager.md)
- [Sell recurring payment memberships at POS](/sell-recurring-payment-memberships-at-pos.md)
- [Customize email templates](/customize-your-email-templates.md)