---
title: "Download ScreenMeet to help us support you remotely"
slug: "download-screenmeet-to-help-us-support-you-remotely"
updated: 2026-06-16T13:01:52Z
published: 2026-06-16T18:51:36Z
canonical: "mysupport.roller.software/download-screenmeet-to-help-us-support-you-remotely"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Download ScreenMeet to help us support you remotely

To help us troubleshoot and resolve your platform issues faster, we use a tool called ScreenMeet, a secure screen sharing program that lets our support team access your device remotely. Once we’re connected, we can see your screen, take control of your system and walk through steps to help resolve your issue.

A support agent will create a ScreenMeet session and provide you with a unique link and PIN number. Follow the steps below to use ScreenMeet for your specific device.

## Download ScreenMeet for Windows

1. Open the link provided by your ROLLER support agent.
2. Enter the PIN provided. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/12705157503887.png)
3. Select **Start Download**.
4. Open the **ScreenMeet.Support.exe** file. If you have difficulties locating the file, press **CTRL** + **J** on your keyboard to open the downloads page in your browser.

> [!WARNING]
> You may need to approve/whitelist the executable file that is run depending on your antivirus software.
5. Run the **ScreenMeet.Support.exe** file.
6. Select **Allow**. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/12705157504015.png)
7. You’ll be able to see when the session has started when a thin red border/outline appears on your screen.

[Embedded content](https://fast.wistia.com/embed/iframe/mtwl3qqe10)

## Download ScreenMeet for Mac

1. Open the link provided by your ROLLER support agent.
2. Select **Open** on the pop up window. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/12705268656655.png)
3. Enter the PIN provided by your ROLLER support agent. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/12705247409551.png)
4. Select **Start Download**.
5. Open the **ScreenMeet.Support.exe** file. If you have difficulties locating the file, press **Option** + **Command** + **L** on your keyboard to open the downloads page in your browser.
6. Select **Allow**. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/12705268657679.png)
7. Select **Allow** to give us permission to directly access your screen and audio.

![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/12705268658319.png)
8. You’ll be able to see when the session has started when a thin red border/outline appears on your screen.

## Learn more

[Contacting support FAQs](/v1/docs/contact-roller-support)

## Related

- [Install ROLLER Connect](/install-roller-connect.md)
- [Add the full-page checkout experience to your website and social pages](/add-the-full-page-checkout-experience-to-your-website-and-social-pages.md)
- [Why is my POS device continually refreshing at login?](/why-is-my-pos-device-continually-refreshing-at-login.md)
- [How do I verify ROLLER Payments deposits?](/how-do-i-verify-roller-payments-deposits.md)
- [Upgrade and downgrade memberships at POS](/upgrade-and-downgrade-memberships-at-pos.md)