---
title: "Edit and merge guest records"
slug: "edit-and-merge-guest-records"
tags: ["How-to"]
updated: 2026-06-16T15:52:30Z
published: 2026-06-16T15:52:30Z
canonical: "mysupport.roller.software/edit-and-merge-guest-records"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Edit and merge guest records

This article will walk you through making changes to existing guest data and merging duplicate records.

> [!NOTE]
> The [permission](/v1/docs/permissions-by-feature-and-role) required to merge and delete guest records is **Can merge and delete guests**. Administrator and manager system roles have this permission enabled by default and any custom roles created based on these roles.

## Edit a guest record

1. From Venue Manager, go to **Guests** > **All Guests.**
2. Search for your guest record by entering their **Name** or **Email** and press enter.
3. Once you've found the record select the **options** **menu** (3 dots), then select **Edit.** ![Screen_Shot_2020-04-16_at_4.10.32_pm.png](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/360003977455.png)
4. Adjust the information or add any details as required. Data capture fields include:
  - Guest name
  - Email
  - Phone number
  - Include in the mailing list
  - Date of birth
  - Gender
  - Street address
  - State
  - Zip code
  - Suburb
  - Country ![Screen_Shot_2020-06-22_at_1.14.57_pm.png](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/360004483375.png)![Screen_Shot_2020-04-16_at_4.16.05_pm.png](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/360004119296.png)
5. Select **Save** to publish the changes.

## Merge guest records

For the scenario where a single guest has multiple records, you can merge these records.

> [!WARNING]
> Duplicate records will only happen if a single guest uses multiple email addresses when creating a booking or signing a waiver.

1. Find the guest record you want to merge (refer to [steps 1 & 2 of Editing a guest record](/docs/edit-and-merge-guest-records#h_72778be9-2133-44f0-b444-b9c9e6e10a29)).
2. Select the **options** **menu** (3 dots), then select **Merge.** ![Screen_Shot_2020-04-16_at_4.31.52_pm.png](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/360004119396.png)
3. A pop-up prompts you to search for the other record you want to merge with.
4. All conflicting fields will be highlighted by a yellow exclamation symbol. You will need to choose from the drop-down menus which details you want to keep.
5. Select **Merge guests.**
6. Select **Yes, merge guest** option to confirm. This action is **not** reversible.

## Related

- [Manage guest records in Venue Manager](/manage-guest-records-in-venue-manager.md)
- [Delete guest data](/delete-guest-data.md)
- [Training checklist](/training-checklist.md)
- [Permissions by feature and role](/permissions-by-feature-and-role.md)
- [Add the overlay checkout experience to your website](/add-the-overlay-checkout-experience-to-your-website.md)