---
title: "Edit gift card details from Venue Manager"
slug: "edit-gift-card-details-from-venue-manager"
updated: 2026-06-16T15:42:46Z
published: 2026-06-16T15:42:46Z
canonical: "mysupport.roller.software/edit-gift-card-details-from-venue-manager"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Edit gift card details from Venue Manager

From time to time, you may need to update a digital gift card a guest has purchased. This could be the recipient's name or email address, or resending the gift card email again to the recipient.

## Keep in mind

- If you need to change a gift card balance, it's best practice to [issue a new gift card through Venue Manager](/v1/docs/issue-and-take-payment-for-gift-cards-from-venue-manager) or [at POS](/v1/docs/issue-a-physical-gift-card-at-pos). This ensures accurate reporting of and balancing out of funds received, gift card deferred revenue and gift cards redeemed accounts in ROLLER reports.
- Changes to a gift card are recorded in the item's **activity** stream.
- You can select **Resend gift card** to send the gift card email again.

## Access gift card details

You can access a gift card’s details in three ways, depending on what information you have.

**Option 1: Use the search bar in Venue Manager** Use the search bar at the top of the main menu if you have the **gift card ID** or you can find it via the **booking**.

- Search for the **gift card ID** to open the gift card directly
- Or search for the **booking**, then from the booking's **Items** tab, select the gift card item to view gift card details.

**Option 2: From the gift card product in Venue Manager** Use this option if you know which **gift card product** it relates to.

1. Go to **Products** > **All Products**
2. Search for the gift card product
3. Select the **options menu** (3 dots) > **View gift cards**

![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/14994097863695.png)
4. Search for the gift card ID
5. For the gift card product, select the **options** **menu** (3 dots) > **View gift card**

>![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/14994098270735.png)

## Edit a gift card's name or email address

1. From the gift card details panel, select the **edit** icon (pencil).

![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/14994379872399.png)
2. Edit the recipient's name or email address. We don't recommend editing the gift card balance here, as no transaction will be recorded in ROLLER reports, and accounts won't balance. If you want to add more money to a gift card, [issue a new gift card instead](/v1/docs/issue-and-take-payment-for-gift-cards-from-venue-manager).

![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/14994188786959.png)
3. Select **Save**.
4. Changes are recorded in the gift card activity stream. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/14994177588623.png)

## Resend the gift card email

To resend the gift card via email, select **Resend gift card**. [Learn more](/v1/docs/resend-a-gift-card-email-from-venue-manager) ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/14994173793423.png)

## Related

- [Issue and take payment for gift cards from Venue Manager](/issue-and-take-payment-for-gift-cards-from-venue-manager.md)
- [Can I issue a gift card as a gift or donation?](/can-i-issue-a-gift-card-as-a-gift-or-donation.md)
- [Create gift card products](/create-your-gift-card-products.md)
- [Resend a gift card email from Venue Manager](/resend-a-gift-card-email-from-venue-manager.md)
- [Receiving a digital gift card from ROLLER](/receiving-a-digital-gift-card-from-roller.md)