---
title: "Enable local network access in Chrome to resolve ROLLER Connect Issue"
slug: "enable-local-network-access-in-chrome-to-resolve-roller-connect-issue"
updated: 2026-06-16T13:01:03Z
published: 2026-06-16T19:19:05Z
canonical: "mysupport.roller.software/enable-local-network-access-in-chrome-to-resolve-roller-connect-issue"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Enable local network access in Chrome to resolve ROLLER Connect Issue

## Introduction

On October 31, 2025 we completed the diagnosis of reported issues where POS devices failed to connect to ROLLER Connect.

These issues were due to a recent Google Chrome update (version 142) which now prompts users with a pop up in POS (pos.roller.app) requiring you to **allow access** to the local network (ROLLER Connect) in site settings.

## Solution

There are two ways that you can solve this problem:

- Update the site settings in Google Chrome to allow pos.roller.app to access the local network. After reloading the webpage, POS will have a restored a connection to ROLLER Connect.
- Alternatively, you can clear the browser cache which allows the pop up to appear again. You can then select **Allow**, which allows Google Chrome to access ROLLER Connect.

Follow the guide below to either enable local network access for POS, or to learn how to clear your browser cache.

## Option 1: Allow local network access for ROLLER Connect

1. From [https://pos.roller.app](https://pos.roller.app) select site settings in the far left of the URL address bar in Google Chrome (see image below).
2. Toggle the slider for **Local network access** on.
3. Reload the webpage.
4. Confirm the ROLLER Connect error message no longer appears at the top of your screen.

![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/14206183720975.png)

> [!WARNING]
> You can check the current status of ROLLER Connect by selecting **More** > **Settings** > **Hardware** while in POS.

## Option 2: Reset browser cache and allow access

1. Clear your cache in Google Chrome (see [this guide](https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop) from Google).
2. When you visit [https://pos.roller.app](https://pos.roller.app).
3. Google Chrome will show a pop up prompting users to approve local network access.
4. Select **Allow** when prompted by the pop up.

## Learn more

- [Install ROLLER Connect](/v1/docs/install-roller-connect)
- [Receipt printing troubleshooting (ROLLER Connect)](/v1/docs/receipt-printing-troubleshooting-roller-connect)
- [Production docket printer troubleshooting (ROLLER Connect)](/v1/docs/production-docket-printer-troubleshooting-roller-connect)
- [Cash drawer troubleshooting (ROLLER Connect)](/v1/docs/cash-drawer-troubleshooting-roller-connect)

## Related

- [Configure printers for cloud printing](/configure-printers-for-cloud-printing.md)
- [Install ROLLER Connect](/install-roller-connect.md)
- [Installing Windows update to resolve ROLLER Connect issue](/installing-windows-update-to-resolve-roller-connect-issue.md)
- [Get started with the activity center](/get-started-with-the-activity-center.md)
- [My printers have been set up correctly, so why aren’t my dockets and receipts printing?](/my-printers-have-been-set-up-correctly-so-why-arent-my-dockets.md)