---
title: "Error handling at POS with cloud printing"
slug: "error-handling-at-pos-with-cloud-printing"
updated: 2026-06-08T16:59:06Z
published: 2026-06-16T18:16:39Z
canonical: "mysupport.roller.software/error-handling-at-pos-with-cloud-printing"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Error handling at POS with cloud printing

Once [cloud printing](/v1/docs/get-started-with-cloud-printing) is all set up and enabled for your venue, you and your staff will be able to troubleshoot docket printing issues directly from POS.

## Reroute docket printer

If a docket fails to print at the designated printer, then also its backup printer (if one has been set up), a red print error message appears in POS to let staff know.

![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/7663412886927.png)

Staff can select **Manage errors** to reroute the docket to another printer connected to the network.

![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/7663383538959.png)

## Check print status of dockets

You can also check the print status of dockets for the day at POS.

From POS, go to **More** > **Settings** > **Printer** **logs**

![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/7663370327695.png)

From here, with a manager POS PIN, you can also reprint dockets. Select the **printer** icon to do so.

## Related

- [Configure printers for cloud printing](/configure-printers-for-cloud-printing.md)
- [Configure POS and cash drawer settings for cloud printing](/configure-pos-and-cash-drawer-settings-for-cloud-printing.md)
- [Get started with cloud printing](/get-started-with-cloud-printing.md)
- [Integrate with Fresh KDS and configure your devices](/integrate-with-fresh-kds-and-configure-your-devices.md)
- [Enable or disable cloud printing at POS](/enable-or-disable-cloud-printing-at-pos.md)