--- title: "Find your way around Venue Manager" slug: "find-your-way-around-venue-manager" description: "Manage your venue effortlessly with ROLLER's Venue Manager—handle bookings, payments, staff access, and performance insights all in one place." tags: ["Reference"] updated: 2026-09-14T09:28:23Z published: 2026-09-14T09:28:23Z canonical: "mysupport.roller.software/find-your-way-around-venue-manager" --- > ## Documentation Index > Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt > Use this file to discover all available pages before exploring further. # Find your way around Venue Manager Venue Manager is where you set up ROLLER and run it day to day. Use it to build your product catalog, manage bookings and payments and set up online checkouts and POS menus. It is also where you control staff access and check how your venue is performing. This guide goes through the left-side menu you see when you [sign in to Venue Manager](/v1/docs/sign-in-to-roller). Watch the video for a quick tour of the menu. [Embedded content](https://fast.wistia.com/embed/iframe/lbfzpqddft) ## Main menu options in Venue Manager The main menu options sit below the search box and take you to each area of ROLLER. What you see depends on your subscription plan, any add-ons you have in addition to your plan and your [system role and permissions](/v1/docs/permissions-by-feature-and-role). Your menu may be shorter than the list below. Some menu options expand to show sub-pages. Dashboard, for example, expands to **Guest insights** and **Payments**. | Menu option | What you use it for | | --- | --- | | **Intelligence** | Ask ROLLER iQ about venue performance, guest feedback and staff performance. See [Get started with ROLLER iQ](/v1/docs/get-started-with-roller-iq) | | **Dashboard** | See how your venue is tracking today, including your guest experience score and daily summary. See [Venue Manager dashboard](/v1/docs/the-venue-manager-dashboard), [Use the guest insights dashboard](/v1/docs/use-the-guest-insights-dashboard) and [Track payouts and trends with the ROLLER Payments dashboard](/v1/docs/track-payouts-and-trends-with-the-roller-payments-dashboard) | | **Analytics** | Explore visual dashboards and reports on revenue, guests, memberships and parties. See [Get started with Analytics](/v1/docs/get-started-with-analytics) | | **Activity center** | Work through notifications that need action, such as guest inquiries and tentative bookings close to expiring. See [Get started with the activity center](/v1/docs/get-started-with-the-activity-center) | | **Bookings** | View, create, search and export bookings. See [Manage bookings from All bookings in Venue Manager](/v1/docs/manage-bookings-from-all-bookings-in-venue-manager) | | **Products** | Build and manage everything you sell, including stock and modifiers. See [Create and manage products](/v1/docs/create-and-manage-your-products) | | **Guests** | Find guest profiles, memberships and guest flags. See [Assign guest flags and receive banned guest alerts](/v1/docs/guest-flags-and-banned-guest-alerts) | | **Loyalty** | Set up loyalty rules and rewards, and manage guest loyalty profiles. See [ROLLER Loyalty overview](/v1/docs/roller-loyalty-overview) | | **Documents** | Create and manage waivers, booking agreements and custom forms, and view signed responses. See [Create a waiver](/v1/docs/create-a-waiver) | | **Reports** | Find and run reports on sales, attendance and venue performance. See [Reports overview](/v1/docs/reports-overview-find-the-report-you-need) | | **Financial services** | Track payouts, transactions and chargebacks for ROLLER Payments. See [About ROLLER Payments](/v1/docs/about-roller-payments) | | **Apps** | Set up POS devices, POS menus and online checkouts. See [Create and edit POS menus](/v1/docs/create-and-edit-pos-menus) | | **Settings** | Manage account, venue, staff and notification settings. Administrator access is needed for most settings | | **What's new** | See the latest ROLLER releases and updates | ![The Venue Manager menu options, from Intelligence at the top to What's new at the bottom.](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/image(14).png) ## Collapse or expand the menu The ROLLER logo, your venue name and your staff member name sit at the top of the menu. Select the logo to collapse the menu to icons only, or to expand it again. ## Search records Use search records to find a booking, guest or member from anywhere in Venue Manager. You can open it three ways: - Select the search box at the top of the menu - Select the search icon at the bottom of the menu - Use the keyboard shortcut: alt + s on Windows, option + s on Mac Search by bookings, guests or members, then start typing. Results appear as you type. For search fields by record type and for multi-venue search, see [Search for bookings, guests or members from Venue Manager](/v1/docs/search-for-bookings-guests-or-members-from-venue-manager). ![The search records panel open in Venue Manager.](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/image(11).png) ## Notifications Select the **notifications icon (bell)** at the bottom of the menu. Notifications tell you when a background task has finished, such as a large report export. A red dot on the bell means something is ready. Select a notification to download the file, or select **Clear all** to remove them. Notifications are separate from the activity center. Notifications cover background tasks, the activity center covers work that needs action from your team. ## Your account Select the **account icon (person)** at the bottom of the menu to reach your own settings. From here you can: - See and manage your profile settings. - Open billing and subscription details, if you are the account owner or a billing contact. See [Find your subscription plan, add-ons and price breakdown](/v1/docs/find-your-subscription-plan-add-ons-and-price-breakdown). - Switch to another venue, or back to HQ, if your venue uses HQ to manage more than one site. See [Switch between venues and search bookings across venues](/v1/docs/switch-between-venues-and-search-bookings-across-venues). - Switch to your playground venue. See [ROLLER Playground](/v1/docs/roller-playground). - Open ROLLER's referral program. ![The account panel in Venue Manager, showing profile settings, billing settings, switch venue and switch to playground.](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/image(12).png) ## Help resources Select the **help icon** (question mark) at the bottom of the menu. The panel shows Help Center articles for the page you are on. From the panel you can also: - Chat with the support team, or submit a support request. See [Contact ROLLER support](/v1/docs/contact-roller-support). - Watch [ROLLER Academy video tutorials](https://academy.roller.software/). - Access the [ROLLER platform status page](https://status.roller.app/). - Open the keyboard shortcuts panel. See [Use keyboard shortcuts](/v1/docs/use-keyboard-shortcuts). - View and give [feedback on the ROLLER product roadmap](/v1/docs/submit-your-product-feedback). ![The help resources panel in Venue Manager, showing suggested articles, live chat and the link to submit a support request.](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/image(13).png) ## Related - [Use keyboard shortcuts](/use-keyboard-shortcuts.md) - [Search for bookings, guests or members from Venue Manager](/search-for-bookings-guests-or-members-from-venue-manager.md) - [Venue Manager dashboard](/the-venue-manager-dashboard.md) - [ROLLER Playground](/roller-playground.md) - [ROLLER glossary](/roller-glossary.md)