--- title: "Get started with HQ" slug: "get-started-with-hq" description: "Manage multiple venues effortlessly with ROLLER HQ. Control products, schedules, and staff access from one account while maintaining local flexibility." updated: 2026-09-21T09:18:14Z published: 2026-09-21T09:18:14Z canonical: "mysupport.roller.software/get-started-with-hq" --- > ## Documentation Index > Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt > Use this file to discover all available pages before exploring further. # Get started with HQ Launching a new venue or managing a growing group? ROLLER HQ gives you a single account to control products, schedules, staff access, POS and checkout templates across all your venues. You stay in control centrally, while venues keep the local flexibility they need. > [!CAUTION] > HQ subscription > > Available for all HQ venues. To get started, contact your customer success manager or the [support team.](/v1/docs/contact-roller-support) > > [Learn more](https://www.roller.software/products/hq-add-on/) ## Before you start Make sure you have the following before setting up HQ: - An active ROLLER HQ account with **administrator** permissions. - At least one managed venue already created or ready to be created. - A clear idea of which products, schedules and staff settings you want to manage centrally vs. locally. **New to HQ?** See the guide [HQ glossary](/v1/docs/hq-glossary). ## What HQ gives you - **Centralized control** – Manage products, pricing, schedules, staff access and more from one HQ account, then share changes across any number of venues. - **Unified visibility** – See performance, reporting and booking insights for all your venues in one dashboard. - **Updates at scale** – Apply product updates, price rules or schedule changes across venues in minutes, and publish them now or on a schedule instead of repeating the work in each managed venue. - **Consistent templates** – Create HQ POS and checkout menus once in HQ, then provide access to managed venues. Changes auto-sync to venues on save. - **Built for your growth** – Whether you're running 2 venues or 100, HQ keeps things simple, scalable and secure. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/15254822533519.png) ## HQ vs managed venues at a glance | **Capability** | **HQ venue** | **Managed venue** | | --- | --- | --- | | Setup and configuration | Creates and controls setup and provides access to venues | Adds products provided by HQ; HQ POS and checkout templates auto-sync on save | | Updates and permissions | Publishes product updates centrally, now or on a schedule | Receives updates with controlled local edit access via HQ venue and staff permissions | | Reporting and insights | Views combined performance data across all venues | Views its own venue data only | | Staff management | Creates staff groups and HQ-managed roles shared across venues | Staff roles assigned from HQ; can add local staff | | POS and checkout | Creates and distributes POS and checkout templates | Uses templates from HQ; can configure locally if permitted | ## Recommended setup path If you're setting up HQ for the first time, follow these steps in order: 1. **Read the implementation guide** – Understand how HQ and managed venues relate before making changes. See [HQ vs managed venue: Implementation guide](/v1/docs/hq-vs-managed-venue-implementation-guide). 2. **Set up venue permissions in HQ** – Control what each managed venue can and cannot edit locally. See [Create and manage HQ venue permissions](/v1/docs/create-and-manage-hq-venue-permissions). 3. **Set up staff groups and access in HQ** – Create staff groups, assign system or HQ-managed custom roles and configure multi-venue access. See [Create and manage HQ staff groups](/v1/docs/create-and-manage-hq-staff-groups). 4. **Create and provide access to products in HQ** – Build your product catalog in HQ, use venue tags to provide access to managed venues, then add the product from each managed venue. See [Create products from HQ and share them with managed venues](/v1/docs/create-and-add-hq-products-to-managed-venues) and [Create stock products from HQ and share them with managed venues](/v1/docs/create-and-share-hq-stock-products). 5. **Set up HQ schedules** – Create schedules in HQ and use schedule groups to publish to one or more venues. See [Create and manage HQ schedules](/v1/docs/create-and-manage-hq-schedules). 6. **Set up HQ POS and HQ checkout templates** – Create POS templates and checkouts in HQ, use venue tags to provide access to managed venues, and changes auto-sync to venues on save. See [Create and manage HQ POS templates](/v1/docs/create-and-manage-hq-pos-templates). 7. **Keep products up to date** – As prices, deposits and descriptions change, edit the product once in HQ and publish the change to the venues you choose, now or on a schedule. See [Edit products from HQ and publish changes now or on a schedule](/v1/docs/edit-products-from-hq-and-schedule-updates) 8. **Monitor performance from HQ** – Once venues are running, use insights to track GX Scores and performance across the group. See [Monitor the GX Score for your venues from HQ](/v1/docs/monitor-the-gx-score-for-your-venues-from-hq). After you complete these steps, you’ll be able to control products, schedules and staff access across all your venues from HQ. ## Explore HQ guides by task Find the guide you need to set up, manage or monitor HQ across your venues. ### Start here Foundational reading to understand how HQ works before you configure anything. - [HQ vs managed venue: Implementation guide](/v1/docs/hq-vs-managed-venue-implementation-guide) - [HQ glossary](/v1/docs/hq-glossary) ### Set up venue permissions Define what HQ controls centrally and what managed venues can configure locally. - [Create and manage HQ venue permissions](/v1/docs/create-and-manage-hq-venue-permissions) - [HQ venue permissions by feature](/v1/docs/hq-venue-permissions-by-feature) ### Set up staff groups and multi-venue access Create staff groups, define roles and grant staff access across multiple venues from HQ. - [Create and manage HQ staff groups](/v1/docs/create-and-manage-hq-staff-groups) - [Create and manage staff in HQ](/v1/docs/create-and-manage-staff-in-hq) - [Create and manage HQ-managed roles](/v1/docs/create-and-manage-hq-managed-roles) ### Switch between venues Navigate between your HQ and managed venues, search bookings across the group, and set a default venue for staff so they land in the right place each time they log in. See the guide [Switch between venues and search bookings across venues](/v1/docs/switch-between-venues-and-search-bookings-across-venues). ### Manage products, schedules and discounts Build and maintain your product catalog in HQ, then share items, schedules and pricing rules across managed venues. Group product changes into a collection so they reach your venues together at a time you choose. - [Create and manage venue tags (groups) in HQ](/v1/docs/create-and-manage-venue-tags-groups-in-hq) - [Get started with price rules](/v1/docs/get-started-with-price-rules) - [Create and share HQ stock products](/v1/docs/create-and-share-hq-stock-products) - [Create and manage HQ schedules](/v1/docs/create-and-manage-hq-schedules) - [Create products from HQ and share them with managed venues](/v1/docs/create-and-add-hq-products-to-managed-venues) - [Create and organize HQ product tags](/v1/docs/create-and-organize-hq-product-tags) - [Add HQ products to managed venues](/v1/docs/add-hq-products-to-managed-venues) - [Sell and redeem HQ gift cards across multiple venues](/v1/docs/sell-and-redeem-hq-gift-cards-across-multiple-venues) - [Sell and redeem HQ memberships across multiple venues](/v1/docs/sell-and-redeem-hq-memberships-across-multiple-venues) - [Create HQ discounts with cross-venue redemption limits](/v1/docs/create-hq-discounts-with-cross-venue-redemption-limits) - [Edit products from HQ and publish changes now or on a schedule](/v1/docs/edit-products-from-hq-and-schedule-updates) ### Manage HQ POS templates and HQ checkouts Create consistent point-of-sale menus, online checkouts, and self-serve kiosk templates to roll out across venues. - [Create and manage HQ POS templates](/v1/docs/create-and-manage-hq-pos-templates) - [Create and manage HQ checkouts](/v1/docs/create-and-manage-hq-checkouts) - [Create and manage HQ self-serve kiosk templates](/v1/docs/manage-hq-self-serve-kiosk-templates) ### Monitor the guest experience Monitor guest experience and performance metrics across all your venues from a single HQ view. See the guide [Monitor the GX Score for your venues from HQ](/v1/docs/monitor-the-gx-score-for-your-venues-from-hq). ## Related - [HQ vs managed venue: Implementation guide](/hq-vs-managed-venue-implementation-guide.md) - [HQ glossary](/hq-glossary.md) - [Create and manage HQ venue permissions](/create-and-manage-hq-venue-permissions.md) - [Create products from HQ and share them with managed venues](/create-and-add-hq-products-to-managed-venues.md) - [Edit products from HQ and publish changes now or on a schedule](/edit-products-from-hq-and-schedule-updates.md) - [Create and manage staff in HQ](/create-and-manage-staff-in-hq.md)