--- title: "Get started with OTA connections" slug: "get-started-with-otas-in-roller" description: "List your tickets on OTAs like Viator and Klook with ROLLER's advanced channel management for seamless bookings and increased visibility." updated: 2026-09-30T19:34:47Z published: 2026-09-30T19:34:47Z canonical: "mysupport.roller.software/get-started-with-otas-in-roller" --- > ## Documentation Index > Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt > Use this file to discover all available pages before exploring further. # Get started with OTA connections List your tickets on the travel sites guests use to plan their trips, with every online travel agency (OTA) booking coming into ROLLER. OTAs sell from your ROLLER availability, so they can't sell a session you no longer have. > [!CAUTION] > **Advanced channel management add-on** > > OTA connections are part of the advanced channel management add-on, which also includes the reseller portal. Available on all plans with the add-on. To add it, go to **Settings** > **Integrations** in Venue Manager and select **Request upgrade**, or contact your customer success manager or the [support team](/v1/docs/contact-roller-support). > > [Learn more](https://www.roller.software/pricing) ## Before you begin Have these ready before you start: - A supplier account with each OTA you want to sell through. Most OTAs need a separate account for each venue. - If you already list on an OTA through another booking system, allow 3 to 5 business days for the OTA to move your connection to ROLLER. Most OTAs won't connect to two systems at once. ## Choose which OTAs to connect to Each OTA has its own supplier account and setup guide. | OTA | Where it sells | Create your account | Setup guide | | --- | --- | --- | --- | | **Viator (and Tripadvisor)** | Tours and activities. Viator is part of Tripadvisor, so your Viator listing also appears on Tripadvisor. | [Create a Viator supplier account](https://supplier.viator.com/sign-up-info?m=60093) | [ROLLER + Viator (and Tripadvisor)](/v1/docs/roller-viator-and-tripadvisor-integration) | | **Tiqets** | Museums, attractions and cultural sites. | [Create a Tiqets supplier account](http://tiqets.com/en/venues/) | [ROLLER + Tiqets](/v1/docs/roller-tiqets-integration) | | **Klook** | Tours and activities, with an Asia-Pacific focus. | [Create a Klook merchant account](https://merchant.klook.com/introduction?from=klook&lang=en) | [ROLLER + Klook](/v1/docs/roller-klook-integration) | | **GetYourGuide** | Tours and activities, based in Europe. | [Create a GetYourGuide supplier account](https://www.getyourguide.supply/) | [ROLLER + GetYourGuide](/v1/docs/roller-getyourguide-integration) | | **Civitatis** | Tours and excursions for Spanish and Portuguese speakers. | [Create a Civitatis provider account](https://www.civitatis.com/en/providers/) | [ROLLER + Civitatis](/v1/docs/roller-civitatis-integration) | | **Trip.com** | Attraction tickets, tours and local experiences on its website and app. | [Create a Trip.com supplier account](https://us.trip.com/m/vbooking/home) | [ROLLER + Trip.com](/v1/docs/roller-trip-com-integration) | ## Set up an OTA connection Do these in order. Your OTA's setup guide has the exact steps and who to contact. ### 1. Create your supplier account Sign up with the OTA using the link in the table above. Use the same business and contact details you use in ROLLER, so the OTA can match your venue when it maps your products. ### 2. Activate the OTA in Venue Manager From Venue Manager, go to **Settings** > **Integrations** > **Channel partners**, find the OTA and select **Activate**. An API key displays on the screen. Copy this to send to the OTA in step 4. > [!NOTE] > The permission required to activate an OTA is **Can access external services settings**. Administrators have this permission enabled by default. ### 3. Set up your products for OTA sales Create a new product for your OTA sales, as a session pass or standard pass. Set each variation to tax inclusive, then turn on **Sell** and enter a **Sale price** and a **Revenue price**. For session passes, create schedules first. Only scheduled sessions show on the OTA. A separate product lets you control OTA availability on its own. To hold back part of your capacity for OTAs, give it its own resource as well as your main venue resource. ### 4. Send your API key to the OTA The OTA maps your ROLLER products to its listings in its supplier portal, including pricing, product settings and categories. Take any mapping questions to the OTA. GetYourGuide uses a **Settings** tab instead of an API key. Its setup guide covers it. ### 5. Test and go live Bookings can arrive as soon as mapping is done. Make a test booking via the OTA website, then check that: - The booking shows in ROLLER with the right details. - It appears in the **Booking Item Sales by Channel Partner** and **Product Sales by Channel Partner** reports. - Cancelling it on the OTA cancels it in ROLLER. ## Already selling through an OTA? | What you want to do | Go to | | --- | --- | | Add another OTA | Choose which OTAs to connect to, above | | Sell another product on an OTA | That OTA's setup guide, in the table above | | Hold back capacity for OTAs | [OTA FAQs](/v1/docs/channel-management-faqs) | | Match your variations to the OTA's ticket types | [OTA FAQs](/v1/docs/channel-management-faqs) | | Stop selling through an OTA straight away | [OTA FAQs](/v1/docs/channel-management-faqs) | | Find a booking by the OTA's booking ID | [OTA FAQs](/v1/docs/channel-management-faqs) | | Filter reports by OTA | [OTA FAQs](/v1/docs/channel-management-faqs) | | List on Google Things to do | [ROLLER + Google Things to do integration](/v1/docs/roller-google-things-to-do-integration) | ## Troubleshoot | What you're seeing | Check | | --- | --- | | **Sell** isn't available on a variation | The variation is set to tax inclusive. | | A session isn't showing on the OTA platform | The session is in a schedule, and the product's booking dates, sale periods, exclusion periods, resources and quantity settings allow it. New availability can take up to an hour to show. | | A guest sees that a time slot is no longer available | Availability changed in the last hour. The guest picks another time. | | You can't archive a product sold on an OTA | **Sell** is turned off on each variation. | | You can't refund or change an OTA booking | The OTA manages it. In ROLLER you can cancel it, add POS notes and edit the booking holder's guest record and ticket details. | ## OTAs and the reseller portal Both features require the advanced channel management add-on. - **OTAs (Online Travel Agencies)**: Marketplaces like Viator, GetYourGuide, or Klook connected via automated API integration. Guests search, select, and pay for tickets directly on the OTA website, and the OTA remits payouts to your venue. - **Reseller portal**: A dedicated B2B booking channel for partners you have direct commercial agreements with (eg tour operators, hotel concierges, local travel agents). Resellers log into your custom portal configured and shared from ROLLER to book on behalf of guests, using agreed pricing tiers and payment terms (eg credit account, or pay on arrival). To compare feature details and reporting, see [Reach more guests with channel management](/v1/docs/about-channel-management). To set up reseller accounts and custom pricing, see [Get started with the reseller portal](/v1/docs/get-started-with-the-reseller-portal). ## Related - [OTA FAQs](/channel-management-faqs.md)