---
title: "Get started with products"
slug: "get-started-with-products"
updated: 2026-06-17T21:55:14Z
published: 2026-06-17T21:55:14Z
canonical: "mysupport.roller.software/get-started-with-products"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Get started with products

Every booking starts with a product. Set up your passes, party packages, memberships, gift cards, and stock. From different ticket options to customizable food and drinks, provide choices that match what guests like, encouraging them to buy more.

This guide introduces you to the diverse range of products and their variation, helping you increase your revenue, attract new guests and keep guests coming back for more.

> [!NOTE]
> You might not be able to access certain product types mentioned here, depending on your [subscription plan](https://www.roller.software/pricing/). To understand how to set up and update different options for each product, refer to the guide [Create and manage your products](/v1/docs/create-and-manage-your-products).

## How it works

1. **Customize your products and variations in Venue Manager** Create and customize your products according to your business requirements. Add product details, images, and [resources](/v1/docs/create-your-resources) to manage capacity. Set different ticket or product variations, pricing, and links to waivers and upsell items. You can include any product type as upsell items during online checkout (excluding party packages).
2. **Create schedules for time-restricted sessions** For time-bound products like session passes, party packages and recurring passes, set up their [schedules](/v1/docs/create-your-product-schedules-using-operating-hours) to automatically control when tickets are available for purchase across the day.
3. **Add products to your sales channels** Once configured in Venue Manager, add your products to sales channels such as [online checkout](/v1/docs/create-your-online-checkout), [food and beverage checkout](/v1/docs/create-your-food-beverage-f-b-checkout), or [POS menu](/v1/docs/create-your-pos-devices). This enables guests to purchase products either online or at your venue.

![ONLINE TICKETING BOOKING AND PAYMENT](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/online-ticketing-booking-and-payment.png)

## Create your products in Venue Manager

> [!NOTE]
> The [permission](/v1/docs/permissions-by-feature-and-role) **Can create products** is required for staff members to create and publish any product type in Venue Manager. Administrator and manager system roles automatically have this permission enabled, and any [custom roles](/v1/docs/create-and-manage-staff-roles-and-permissions) based on these roles.

You create all your products from one central location in Venue Manager.

1. From Venue Manager, go **Products** > **Create** **products**.
2. All product types that are available on your plan are listed. Read on to learn more about each product type and when to use it.
3. Select a product type to start creating it.

> [!NOTE]
> ROLLER provides a range of different product types that allow you to [generate revenue](/v1/docs/revenue-analytics-dashboard). The setup process is consistent across product types, making it easier and intuitive for you to set up and manage them.

## Session passes

Sell multiple sessions throughout the day for various activities, such as 1-hour sessions that begin every 30 minutes. Offer different ticket types such as adult, child, concession, or family. Use this product together with [resources](/v1/docs/create-your-resources) to effectively manage capacity and [schedules](/v1/docs/create-your-product-schedules-using-operating-hours) to control the dates and session times available for guests to purchase tickets.

| **Product examples** | **Variation examples for ticket types** |
| --- | --- |
| - 1-hour jump - 1-hour escape room - Lock-in event 7 PM to midnight - Venue hire - Playgroup 8 AM to 12 PM | - [Peak or off-peak tickets](/v1/docs/create-regular-peak-and-off-peak-schedules-fully-linked-to-operating-hours) - Adult, child, concession or family ticket - All access or rock-climbing only - Full venue hire area X |

> [!NOTE]
> [Learn how to create session passes](/v1/docs/create-your-session-pass-products)

## ![ROLLER POS UI](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/roller-pos-ui.png)

## Party packages

Sell time-limited party packages combining venue activities, like a 2-hour party that includes 1 hour of jumping followed by 1 hour in a party room. Include extras like food, drinks, cake and decorations to increase [spending per guest](/v1/docs/party-package-insights-dashboard). Set party packages to dynamically adjust the number of extras based on the number of booked party guests. Allow guests to choose variations such as pizza toppings when booking online for added convenience. Use [resources](/v1/docs/create-your-resources) and [schedules](/v1/docs/create-your-product-schedules-using-operating-hours) to effectively manage venue capacity, exclusive use of party rooms and session times available to book.

| Product examples | Variations |
| --- | --- |
| - 2-hour birthday party packages (1 x hour activity followed by 1 x hour in a party room) - 3-hour group event package - 2-hour holiday celebration | - Classic, premium and/or ultimate party group admission - Additional guests |

> [!NOTE]
> [Learn how to create party packages](/v1/docs/create-your-party-package-products)

![Party booking detail-2](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/party-booking-detail-2.png)

## Standard passes

Sell day passes, event tickets for specific dates, single-use day passes, passes for multiple visits within a set time, and season or annual passes. Unlike session passes, guests have the flexibility to visit at any time during the designated period.

| **Product examples** | **Variations** |
| --- | --- |
| - Day pass - [Event tickets for specific dates](/v1/docs/event-passes-using-a-standard-pass-product) - Day passes for single use - Passes redeemable one or more times during a defined period (eg every Sunday for a month) - Season and annual passes | - [Early-bird](/v1/docs/create-a-manual-early-bird-ticket-using-ticket-settings) or standard admission - Single admission or [group rate](/v1/docs/create-a-group-pass-using-a-standard-pass-product) - Adult, child, concession or family - Monday to Friday, weekends or public holidays - Peak and off-peak day passes |

> [!NOTE]
> [Learn how to create standard passes](/v1/docs/create-your-standard-pass-products)

## Memberships

Sell memberships to [keep guests coming back](/v1/docs/membership-retention-insights-dashboard), ensuring a steady income and building strong guest connections. With memberships, you can offer discounted entry and other perks using a membership pass. You can choose to offer memberships at a fixed price or on a recurring basis.

| **Product examples** | **Variations** |
| --- | --- |
| - Annual membership - Monthly recurring membership - Gold, Silver, Bronze membership - Family membership - Ski season pass - Wake park membership - 2 wake boarding sessions per week | - Adult, child or concession - Gold, Silver or Bronze - Family of 4 or additional family member |

> [!NOTE]
> [Learn how to create memberships](/v1/docs/create-a-membership-product)

![Membership checkout-2](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/membership-checkout-2.png)

## Gift cards

Sell gift cards as a way to boost sales and encourage guest loyalty. Gift cards are prepaid cards with a specific value that can be used instead of cash to make purchases or redeem products. They provide a unique and convenient gifting option, increase revenue by encouraging additional sales, promote your brand, and give recipients the flexibility to choose the products they want.

| **Product examples** | **Variations** |
| --- | --- |
| - Gift card - Gift voucher | - $10, $50 or $100 gift card - Custom amount gift card - $49 Single Admission or $100 Family Admission |

> [!NOTE]
> [Learn how to create gift cards](/v1/docs/create-your-gift-card-products)

![Buy gift cards online](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/buy-gift-cards-online.png)

## Stock items

Sell food, beverages, jump socks, t-shirts or items for hire. Stock is used for the sale and distribution of goods or merchandise and can facilitate effective inventory management. You can also apply customizable options ([modifiers](/v1/docs/create-and-edit-stock-modifiers)) such as adding milk and sugar to a coffee or extra toppings for burgers to stock items at POS.

| **Product examples** | **Variations** |
| --- | --- |
| - Socks, t-shirts and merchandise - Hot drinks, cold drinks and beer - Sandwiches and pizza - Coffee | - Large, medium or small - Cappuccino, latte or americano - Cabana hire |

> [!NOTE]
> [Learn how to create stock items](/v1/docs/create-your-stock-products)

![Hero 1_1-Nov-02-2023-04-06-14-0839-AM](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/hero-1_1-nov-02-2023-04-06-14-0839-am.png)

## Cashless game cards

Sell cashless arcade game cards with our cashless card [integrations with Amusement Connect and Intercard](/v1/docs/extend-your-capabilities-with-our-integrations). Guests can purchase preset cash or time values, or a custom amount through the ROLLER online checkout, POS or Venue Manager. You can assign IDs to physical cards from ROLLER POS, and guests can top up and balance check at ROLLER POS stations throughout your venue.

| **Product examples** | **Variations** |
| --- | --- |
| - Time play - Bonus game cards - VIP game card - Choose your own amount | - 60 Minutes Time Play for $35 - Intercard: Pay $50 cash, get $20 free (bonus cash) - Amusement Connect: Pay $50 cash (get 200 bonus credits - tracked in Amusement Connect system only) - Custom amount between $50 and $100 |

> [!NOTE]
> [Learn how to create cashless cards](/v1/docs/create-your-cashless-game-cards)

## ![Amusement connect integration-4](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/amusement-connect-integration-4.png)

## Recurring passes

Sell term-based classes with flexible pricing. For example:

- A school holiday camp runs for 4 days (Monday to Thursday) and each day costs $30.
- If a guest buys the pass before or on a Monday, the full price is 4 x $30 = $120.
- However, if the pass is purchased on Tuesday, ROLLER automatically adjusts the total price to 3 days x $30 = $90.

To ensure capacity is managed effectively, this product must always be used alongside [resources](/v1/docs/edit-venue-resources) to manage capacity and [schedules](/v1/docs/create-your-product-schedules-using-operating-hours) to manage session availability.

| **Product examples** | **Tickets / Variations** |
| --- | --- |
| - Summer camp, Monday to Friday, 8 AM to 4 PM - Fitness bootcamp every Monday from 7:30 PM - 8:30 PM for 8 weeks | - Adult, child or concession - Expert, intermediate or novice |

> [!NOTE]
> [Learn how to create recurring passes](/v1/docs/create-your-recurring-pass-products-and-schedules)

## Packages

Packages allow you to combine multiple existing products together to encourage guests to purchase more, for example, to buy food and beverage packages for their function.

| **Product examples** | **Variations** |
| --- | --- |
| - Food package - Boat ride & dinner | - Food combo (1 x chicken burger and 1 x soft drink) - Boat and steak dinner (1 x boat admission and 1 x steak dinner) |

> [!NOTE]
> [Learn how to create packages](/v1/docs/create-your-package-products)

## Related

- [Create and manage products](/create-and-manage-your-products.md)
- [Create session pass products](/create-your-session-pass-products.md)
- [Create product schedules using operating hours](/create-your-product-schedules-using-operating-hours.md)
- [Create resources](/create-your-resources.md)
- [Create party package products](/create-your-party-package-products.md)