--- title: "Getting started with the Mobile Check-in app" slug: "getting-started-with-the-mobile-check-in-app" updated: 2026-06-24T19:12:23Z published: 2026-06-24T19:12:23Z canonical: "mysupport.roller.software/getting-started-with-the-mobile-check-in-app" --- > ## Documentation Index > Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt > Use this file to discover all available pages before exploring further. # Getting started with the Mobile Check-in app This guide points you to everything you need to know about using ROLLER's Mobile Check-in App. With Mobile Check-in you can lookup and verify your guest's bookings on a mobile device, and redeem their tickets without the need for a point of sale (POS). This way it behaves as a fast, lightweight, and effective point of staffed access-control, helping you to keep queues and wait-times low. > [!CAUTION] > Add-on feature > > The **Mobile Check-in app** is a paid add-on feature to your plan. To subscribe, check you meet the [eligibility requirements](/v1/docs/mobile-check-in-app-requirements) and then contact your customer success manager or the [support team.](/v1/docs/contact-roller-support) > > [Learn more](https://www.roller.software/pricing/) ## When to use the Mobile Check-in app The mobile check-in app is best for fast, flexible guest check-ins, including redeeming tickets and any already assigned waivers, when you don’t need to process payments, create new bookings or link waivers to bookings. Use it for: - Line busting – Reduce wait times by checking in guests away from the front desk. - Big events – Speed up entry for large crowds by checking in guests at multiple locations. - Party and group arrivals – Quickly confirm reservations without needing a POS terminal. - Outdoor or remote check-ins – Check in guests at secondary entrances, VIP areas or event spaces. - Waiver verification on the go – Confirm if waivers are attached and send requests for missing waivers. **Note**: You can only view completed waivers linked to the booking via matching email addresses. You cannot assign waivers in the Mobile Check-in app. For anything that requires creating bookings, booking changes, linking waivers to bookings or payments, use [ROLLER POS](/v1/docs/redeem-bookings-and-assign-waivers-at-pos) instead. ## Key considerations Keep these points in mind for a smooth check-in experience: - Check-ins only – You can’t create new bookings in the app, only check in existing reservations. - Waiver checks differ from POS – The app shows if waivers are attached to a booking (based on the email used for signing), but you can’t link waivers to tickets like in POS. - Send waiver requests – If a waiver is missing, send a request from the app. It defaults to the guest's booking email. If no email is assigned, it sends an SMS to the guest’s phone. ## Using the Mobile Check-in app Follow the steps and resources outlined in the following guides to get started. 1. [Ensure you meet the eligibility and hardware requirements](/v1/docs/mobile-check-in-app-requirements) 2. [Download and install the Mobile Check-in app](/v1/docs/install-the-mobile-check-in-app) 3. [Configure the Mobile Check-in app](/v1/docs/configure-the-mobile-check-in-app) 4. [Search for and redeem tickets using the Mobile Check-in app](/v1/docs/search-for-and-redeem-tickets-using-the-mobile-check-in-app) 5. [View and send waivers in the Mobile Check-in app](/v1/docs/view-and-send-waivers-in-the-mobile-check-in-app) > [!WARNING] > Please see some important terms you should become familiar with below before getting started ## Glossary | Booking ID | A unique 8-digit identifier for a ROLLER booking. An example Booking ID could be **58357613.** This may also be referred to as a Master Ticket ID and both terms are used interchangeably. | | --- | --- | | Ticket ID | A unique 16-digit identifier for a ROLLER ticket. An example Ticket ID could be **58357613-18962689.** The first 8 digits include the Booking ID the ticket is contained within. If a Ticket ID has been overridden by a Custom Ticket ID then this default format may change. | | Custom Ticket ID | This applies only when a Ticket ID is overridden in POS. Users may choose to override a Ticket ID in POS to associate a custom identifier with the ticket. An example Custom Ticket ID could be **Wristband009** or **SaulGoodman**. | | Package Ticket ID | A unique 16-digit identifier for a ROLLER package. An example Ticket ID could be **58357613-18962689.** The first 8 digits include the Booking ID the package is contained within. Packages are containers for other booking items and tickets. | ## Related - [Minimum hardware and operating requirements for ROLLER](/minimum-hardware-and-operating-requirements-for-roller.md) - [Mobile Check-in app requirements](/mobile-check-in-app-requirements.md) - [Install the Mobile Check-in app](/install-the-mobile-check-in-app.md) - [Search for and redeem tickets using the Mobile Check-in app](/search-for-and-redeem-tickets-using-the-mobile-check-in-app.md) - [Configure the Mobile Check-in app](/configure-the-mobile-check-in-app.md)