---
title: "Guest FAQ: How do I get a refund?"
slug: "guest-faq-how-do-i-get-a-refund"
updated: 2026-06-02T16:36:16Z
published: 2026-06-16T18:57:37Z
canonical: "mysupport.roller.software/guest-faq-how-do-i-get-a-refund"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Guest FAQ: How do I get a refund?

To organise a refund, get in touch with the venue/organiser, and let them know the reason for the refund and the following information:

- Full/partial refund. If partial, please let them know how many ticket items you want a refund for
- Booking ID number and name
- Reason for the refund

If the refund is approved, the venue will facilitate your request and notify ROLLER to organise this. Note that booking fees are non-refundable and that payment will take 2-5 business days to appear back into your account.

## Related

- [Why can't I edit or refund a booking in the past?](/why-can-t-i-edit-or-refund-a-booking-in-the-past.md)
- [Refund bookings from POS](/refund-bookings-from-pos.md)
- [Refund bookings from Venue Manager](/refund-bookings-from-venue-manager.md)
- [Guest FAQ: ROLLER on your statement?](/guest-faq-roller-on-your-statement.md)
- [Can I give a refund if the guest does not have a receipt?](/can-i-give-a-refund-if-the-guest-does-not-have-a-receipt.md)