---
title: "Guest FAQ: Where can I find my gift card?"
slug: "guest-faq-where-can-i-find-my-gift-card"
updated: 2026-06-02T16:36:18Z
published: 2026-06-16T18:57:37Z
canonical: "mysupport.roller.software/guest-faq-where-can-i-find-my-gift-card"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Guest FAQ: Where can I find my gift card?

Upon purchase, a confirmation email with the gift card is immediately sent to the recipient (unless you have scheduled a gift card for a future date). Reasons why you can't find it:

- Sometimes it ends up in their junk mail
- Mistyped the recipient's email address
- Recipient deleted it
- It's just not there - it happens

If it's not in your junk mail, you can **get the venue to resend the gift card**

Call or email the venue you have purchased the gift card from and ask them to resend the gift card to you, and confirm the email address with them or provide an alternate option in case the one they have on file is incorrect

## Related

- [Guest FAQ: Where do I find my tickets?](/guest-faq-where-do-i-find-my-tickets.md)
- [Contact ROLLER support](/contact-roller-support.md)
- [Log in to POS](/log-in-to-pos.md)
- [Customize email templates](/customize-your-email-templates.md)
- [Add online payment methods with ROLLER Payments](/add-online-payment-methods-with-roller-payments.md)