---
title: "Guest FAQ: Where do I find my tickets?"
slug: "guest-faq-where-do-i-find-my-tickets"
updated: 2026-06-02T16:36:17Z
published: 2026-06-16T18:57:37Z
canonical: "mysupport.roller.software/guest-faq-where-do-i-find-my-tickets"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Guest FAQ: Where do I find my tickets?

Upon purchase, a confirmation email is sent immediately to your email address. Reasons why you can't find it:

- Sometimes it ends up in your junk mail
- Mistyped your email address
- You accidentally deleted it
- It's just not there - it happens

If it's not in your junk mail, you need to contact the venue directly to resend the tickets. Let them know the Booking Name and ask them to resend your booking confirmation. Make sure to confirm your email address with them or provide an alternate option in case the one they have on file is incorrect

## Related

- [Encourage guests to manage their own bookings](/encourage-guests-to-manage-their-own-bookings.md)
- [Search for and redeem tickets using the Mobile Check-in app](/search-for-and-redeem-tickets-using-the-mobile-check-in-app.md)
- [Can I reactivate a canceled booking?](/can-i-reactivate-a-canceled-booking.md)
- [Add and assign tips at POS](/add-and-assign-tips-at-pos.md)
- [Add the overlay checkout experience to your website](/add-the-overlay-checkout-experience-to-your-website.md)