---
title: "How do I apply a tax exemption to a booking?"
slug: "how-do-i-apply-a-tax-exemption-to-a-booking"
updated: 2026-06-16T17:26:13Z
published: 2026-06-16T17:26:13Z
canonical: "mysupport.roller.software/how-do-i-apply-a-tax-exemption-to-a-booking"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I apply a tax exemption to a booking?

## Questions

- Why can’t I select the **Confirm** button when adding the tax-exempt number?
- How do I make a booking tax-exempt, such as for a school?
- I am trying to remove tax from a sale and it freezes.

## Requirements

A company needs to be created for the booking holder (eg school) before adding a tax exemption to the booking. Refer to the guide [Create company profiles](/v1/docs/create-and-manage-companies-and-contacts-from-venue-manager).

## Solution

### Create a company

If a company hasn't been previously created:

1. From Venue Manager, go to > **Guests** > **Companies**.
2. Select **Create company**.
3. Fill out the following details. Anything with an asterisk (*) is mandatory:
  - Upload an image - this is optional, once uploaded, you can drag crop marks to crop as desired and click **Save** to set the image
  - Primary contact details
  - First name*
  - Last name*
  - Email*
  - Mobile
  - Company details
  - ABN
  - Tax identification number
  - Contact number*
  - Fax
  - Website
  - Address
  - City
  - State
  - Postal code
  - Country
4. Select **Save** to create the company.

### Apply the tax exemption to the booking

1. After the company is created (see above), [find the booking ID](/v1/docs/search-for-bookings-guests-or-members-from-venue-manager) in Venue Manager.
2. From the **Order** tab for the booking, scroll down to the **Tax** box that is ticked in blue. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/6929607756303.png)
3. Select the **Tax** box and a pop-up will appear to override the tax. Select the company that you've previously created from the search box and enter the information required.

> [!NOTE]
> Make sure you select the company name from the drop-down list that is in the search box (**do not type the name in**).

![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/6929598556303.png)
4. Select **Confirm** to save the information.

## Learn more

[Create company profiles](/v1/docs/create-and-manage-companies-and-contacts-from-venue-manager)

## Related

- [What's the difference between tax collected and tax payable?](/what-s-the-difference-between-tax-collected-and-tax-payable.md)
- [Create and manage companies in Venue Manager](/create-and-manage-companies-and-contacts-from-venue-manager.md)
- [Welcome to progressive checkouts](/welcome-to-progressive-checkouts.md)
- [Search for bookings, guests or members from Venue Manager](/search-for-bookings-guests-or-members-from-venue-manager.md)
- [Add the overlay checkout experience to your website](/add-the-overlay-checkout-experience-to-your-website.md)