---
title: "How do I change the phone number on guests' bank statements?"
slug: "how-do-i-change-the-phone-number-on-guests-bank-statements"
updated: 2026-06-17T09:15:01Z
published: 2026-06-17T09:15:01Z
canonical: "mysupport.roller.software/how-do-i-change-the-phone-number-on-guests-bank-statements"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I change the phone number on guests' bank statements?

## Problem

Your personal phone number appears on guests’ bank statements.

## Cause

The KYC information used for your ROLLER Payments account includes your mobile phone number and not your business phone number.

The phone number used for KYC verification is sent to banks after a transaction is completed. If you used your personal phone number during the verification process, ROLLER Payments will send that information to banks during the request.

## Solution

Update your KYC information in ROLLER Payments through Venue Manager to use your business phone number.

> [!WARNING]
> This will restart your KYC process and delay payments for 4-5 business days on average. Plan on submitting your updated KYC information accordingly.

Follow the steps below to update the phone number associated with your KYC information.

## Update your KYC information

1. From Venue Manager, go to **Settings** > **Integrations** > **ROLLER Payments**.
2. Select **Launch verification**. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/13436093470607(1).png)
3. Select **Go to identity verification**. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/13436093470991(1).png)
4. Select **Business details**.
5. Update the **Company phone number** field to your business phone number.
6. Select **Signatory details**.
7. Update the **Phone number** field to your business phone number.
8. Select **Submit**

## Learn more

[ROLLER billing & payment FAQs](/v1/docs/roller-billing-payment-faqs)

[ROLLER Payments: Know Your Customer (KYC)](/v1/docs/roller-payments-know-your-customer-kyc)

[ROLLER Payments performance dashboard](/v1/docs/track-payouts-and-trends-with-the-roller-payments-dashboard)

[How do I verify ROLLER payments deposits?](/v1/docs/how-do-i-verify-roller-payments-deposits)

## Related

- [Configure POS and cash drawer settings for cloud printing](/configure-pos-and-cash-drawer-settings-for-cloud-printing.md)
- [ROLLER billing & payment FAQs](/roller-billing-payment-faqs.md)
- [How do I update my payout bank account?](/how-do-i-update-my-payout-bank-account.md)
- [Track payouts and trends with the ROLLER Payments dashboard](/track-payouts-and-trends-with-the-roller-payments-dashboard.md)
- [What's new in ROLLER: October 2025](/what-s-new-in-roller-october-2025.md)