---
title: "How do I change who received a tip for a booking?"
slug: "how-do-i-change-who-received-a-tip-for-a-booking"
updated: 2026-06-16T19:14:40Z
published: 2026-06-16T19:14:40Z
canonical: "mysupport.roller.software/how-do-i-change-who-received-a-tip-for-a-booking"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I change who received a tip for a booking?

## Introduction

You may need to change the staff member assigned to a tip if the wrong person was originally credited. Adjusting tips can make sure they are distributed fairly, accurately reflect who provided the service, and help maintain staff trust.

## Solution

To reassign a tip to a different staff member, refund the tip to the staff member initially assigned to it at POS. Once the tip has been refunded, you can reassign it to the proper staff member. This process ensures that reporting tied to the booking remains intact.

> [!WARNING]
> This requires that the guest be present at the venue for their payment to be processed after the original tip is refunded. Otherwise, the guest can't be charged again to reassign the tip.

## Reassign a tip at POS

1. From POS, [search for and select the booking](/v1/docs/redeem-bookings-and-assign-waivers-at-pos).
2. Select **Refund**.
3. Select **Individual tips**.
4. Select the tips to refund. You can distinguish which staff member received the tip by checking the name after **Receiver**.
5. Select **Continue**.
6. Select **Tip**.
7. Choose the tip payment method.
8. Enter the previous tip amount.
9. Search for and select the new staff member. If the team member does not have a ROLLER account, you can add a note with their details.
10. Select the green **Pay** button at the bottom of the screen.

## Learn more

- [Add and assign tips at POS](/v1/docs/add-and-assign-tips-at-pos)
- [Staff Gratuity report](/v1/docs/staff-gratuity-report)

## Related

- [Staff Gratuity report](/staff-gratuity-report.md)
- [Text/SMS fees](/text-sms-fees.md)
- [Add and assign tips at POS](/add-and-assign-tips-at-pos.md)
- [Redeem bookings and assign waivers at POS](/redeem-bookings-and-assign-waivers-at-pos.md)
- [How can I change the party room resource for an existing booking?](/how-can-i-change-the-party-room-resource-for-an-existing-booking.md)