---
title: "How do I find chargeback details in Venue Manager?"
slug: "how-do-i-find-chargeback-details-in-venue-manager"
updated: 2026-06-04T14:14:33Z
published: 2026-06-16T18:32:36Z
canonical: "mysupport.roller.software/how-do-i-find-chargeback-details-in-venue-manager"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I find chargeback details in Venue Manager?

## **Problem**

You need to find details on chargebacks in Venue Manager, such as the amount, chargeback reason, and deference deadline and more.

## Solution

In the ROLLER Payments dashboard, use the **Booking ID** and **Transaction date** to search for chargeback details. Start by finding the original transaction in the **Bookings Transactions** grid.

Since the booking date often doesn’t match the chargeback date, confirming the original transaction helps you locate the correct chargeback.

Follow the steps below to find chargeback details in Venue Manager.

## Find the transaction details

1. From Venue Manager, go to **Bookings** > **Transactions**.
2. Select **Chargeback** from the **Status** dropdown menu.
3. Choose a date or date range for your transaction search, then select **Apply**.
4. The grid will automatically refresh with the chargebacks(s) that meet your search criteria. Note the **Booking ID**. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/13082231056911.png)

## Find the chargeback details using the ROLLER Payments report

1. From Venue Manager, go to **Dashboard** > **Payments**.
2. Choose a date or date range for your chargeback, then select **Apply**.
3. Using the Chargebacks table, find the **Booking ID** of the chargeback. If it does not appear on the list, select **Load More**. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/13082246493711.png)

## Learn More

- [Tips for preventing chargebacks](/v1/docs/tips-for-preventing-chargebacks)
- [Chargeback reasons and how to defend them](/v1/docs/chargeback-reasons-and-how-to-defend-them)
- [Manage chargebacks with ROLLER Payments](/v1/docs/manage-chargebacks-with-roller-payments)

## Related

- [Create product schedules using operating hours](/create-your-product-schedules-using-operating-hours.md)
- [Customize activity center notification settings](/customize-activity-center-notification-settings.md)
- [Manage chargebacks with ROLLER Payments](/manage-chargebacks-with-roller-payments.md)
- [Tips for preventing chargebacks](/tips-for-preventing-chargebacks.md)
- [Chargeback reasons and how to defend them](/chargeback-reasons-and-how-to-defend-them.md)