---
title: "How do I override my capacity limit to allow overbookings?"
slug: "how-do-i-override-my-capacity-limit-to-allow-overbookings"
updated: 2026-08-04T11:33:29Z
published: 2026-08-04T11:33:29Z
canonical: "mysupport.roller.software/how-do-i-override-my-capacity-limit-to-allow-overbookings"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I override my capacity limit to allow overbookings?

ROLLER uses resources to manage your venue's capacity and normally stops staff from booking past a resource's limit.

But sometimes you need more spots than the base capacity for things like walk-in parties or last-minute add-ons. Turning on overbooking lets your team take bookings beyond a resource's capacity when it counts, while a manager PIN prompt keeps things controlled so you don't exceed capacity by accident.

## Solution

Overbooking is a venue-level setting, so once you turn it on it applies across POS and Venue Manager. When it's on, staff can book beyond a resource's capacity, and any team member who isn't an administrator or manager is prompted for a manager's POS PIN before the overbooking goes through. [Overbooked time slots then show purple on the Daily capacity page](/v1/docs/monitor-daily-capacity-and-redemptions), so you can spot and manage them at a glance.

> [!NOTE]
> To approve an overbooking at POS, the staff member entering the PIN needs the **POS admin** or **Manager PIN Override** permission. The administrator and manager roles include both by default and aren't required to enter their PIN when overbooking a resource.

If you consistently need more spaces on a resource, it's safer to raise the capacity instead of overbooking. See the guide [Create your resources](/v1/docs/create-your-resources) to update resource capacity.

### Turn on overbooking in Venue Manager

1. From Venue Manager, go to **Settings** > **Account** > **Venue settings**.
2. Select **Unlock** in the top right to make the settings editable.
3. Go to the **Bookings & inquiries** section.
4. Turn on **Restrict overbooking**.
5. Select **Save**.

### Take an over-capacity booking at POS

1. Add the booking to the cart as you normally would, even though the resource is at capacity.
2. When POS prompts for approval, have a manager enter their **POS PIN**.
3. Complete the booking as usual.

### Spot overbooked slots in the Daily capacity view

1. From Venue Manager, go to **Bookings** > **Daily capacity**.
2. Look for time slots shown in purple — these are overbooked.
3. Select a slot to review the bookings for that time.

## Learn more

- [Add your key venue settings](/v1/docs/add-your-key-venue-settings)
- [Set up manager approval for POS actions](/v1/docs/set-up-manager-approval-for-pos-actions)
- [Monitor daily capacity and redemptions](/v1/docs/monitor-daily-capacity-and-redemptions)
- [Permissions by feature and role](/v1/docs/permissions-by-feature-and-role)
- [Create your resources](/v1/docs/create-your-resources)