---
title: "How do I recognize funds from expired gift cards?"
slug: "how-do-i-recognize-funds-from-expired-gift-cards"
updated: 2026-06-16T12:57:03Z
published: 2026-06-16T18:32:36Z
canonical: "mysupport.roller.software/how-do-i-recognize-funds-from-expired-gift-cards"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I recognize funds from expired gift cards?

## Problem

When a gift card expires and not all of the funds were redeemed, those funds stay as Gift Card Deferred Revenue. This can lead to discrepancies in reporting when gift cards are left unredeemed or partially redeemed.

> [!NOTE]
> Gift cards are redeemable up to and including the last date. This is due to varying global regulations on gift card expirations.

## Solution

To recognize unredeemed funds from expired gift cards, create a stock item called Gift Card expiry in Venue Manager and add it to POS. From there, you can apply the unused funds from gift cards to that stock item. The funds will then appear in the [Revenue Recognition](/v1/docs/revenue-recognition-report) report as recognized revenue.

Follow the steps below to recognize revenue from expired gift cards.

## Create a gift card expiry stock item

1. From Venue Manager, go to **Products** > **Create product**.
2. Select **Stock**.
3. Enter Gift card expiry into the name field.
4. Select **Create variation** in the **Stock details** section.
5. Select the checkbox for **Unlimited**.
6. Select the checkbox for **User defined cost**. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/13387294256655.png)
7. Select **Save**.
8. Select **Tax override** and select **No tax - 0%** from the dropdown.
9. Select **Save**.

## Add the gift card expiry stock item to POS

1. From Venue Manager, go to **Apps** > **Point of Sale** > **Templates**.
2. Select the template you want to assign the stock item to.
3. Select **Unlock to edit** in the top-right hand corner.
4. Select **Yes, edit template**.
5. Select **Add menu**. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/13387294256783.png)
6. Enter **Expiry** as the menu name.
7. Select **Select products** and add the Gift card expiry stock item. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/13387329994127.png)
8. Select **Done**.
9. Select **Save**.

## Apply funds from expired gift cards to the expiry stock item

1. From POS, select the Expiry menu.
2. Select the Gift card expiry stock item.
3. Enter the remaining amount on the gift card in the **Price** field.
4. Select **Apply**.
5. Select the green **Pay** button.
6. Select **Gift card**.
7. Enter the gift card number of the expired gift card.
8. Select **Pay Gift card**.

## Learn more

- [Create your gift card products](/v1/docs/create-your-gift-card-products#h_7c379378-3867-4bc0-bea4-f0b080c468fd)
- [Recognizing revenue based on product expiry in ROLLER](/v1/docs/revenue-recognition-and-product-expiry-rules-in-roller-accrual-accounting)
- [Gift card terms & conditions](/v1/docs/gift-card-terms-conditions)
- [Revenue Recognition report](/v1/docs/revenue-recognition-report)

## Related

- [Can guests sign waivers at SSK without purchasing a ticket?](/can-guests-sign-waivers-at-ssk-without-purchasing-a-ticket.md)
- [Permissions by feature and role](/permissions-by-feature-and-role.md)
- [How is revenue recognized for gift cards?](/how-is-revenue-recognized-for-gift-cards.md)
- [Choose and order ROLLER Payments terminals](/choose-and-order-roller-payments-terminals.md)
- [Reports overview](/reports-overview-find-the-report-you-need.md)