---
title: "How do I take a payment at POS?"
slug: "how-do-i-take-a-payment-at-pos"
description: "Learn how to process payments at POS for existing or new bookings, including options for split bills and handling payment issues."
tags: ["Fix"]
updated: 2026-08-18T19:16:17Z
published: 2026-08-18T19:16:17Z
canonical: "mysupport.roller.software/how-do-i-take-a-payment-at-pos"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I take a payment at POS?

You can take a payment at POS in two ways: on an existing booking that has a balance owing, or on a new booking you create at the counter. The steps are slightly different, so start with the one that matches your situation.

## Pay off an existing booking

1. From POS, search for the booking by name or booking ID and open it.
2. Find the amount owing at the bottom of the booking. It shows in orange as **Total owing**.
3. Select **Charge**.
4. Choose the payment method, then select **Pay**.

> [!NOTE]
> For more detail, including partial and multiple payments, see [Take payments on existing bookings at POS](/v1/docs/take-payments-on-existing-bookings-at-pos).

## Take payment on a new booking

1. From POS, add the items to the cart.
2. Select **Add guest** and search for the guest or create a new guest record.
3. Select **Pay total**.
4. Choose the payment method, then select **Pay**.

> [!NOTE]
> To learn more, see the guide [Sell items and redeem discounts and memberships at POS](/v1/docs/sell-items-and-redeem-discounts-and-memberships-at-pos). To create the guest record, see [Create guest records at POS](/v1/docs/create-guest-records-at-pos).

## Other ways to take payment

- Split a bill across guests: [Take split payments at POS](/v1/docs/take-split-payments-at-pos).
- Send a link when the guest cannot pay in person: [Send payment links from POS](/v1/docs/send-payment-links-from-pos).
- Pay with a gift card: [View gift card details and balance at POS](/v1/docs/view-gift-card-details-and-balance-at-pos).
- Save a draft booking to finish later: [Park bookings at POS](/v1/docs/park-bookings-at-pos).

## If a payment did not go through

If a booking is stuck because a payment timed out, you can confirm or clear it from **Bookings** > **All bookings** in Venue Manager. See [Manage incomplete payments](/v1/docs/manage-incomplete-payments). To return a payment, see [Refund bookings from POS](/v1/docs/refund-bookings-from-pos).

## Related

- [Take payments on existing bookings at POS](/take-payments-on-existing-bookings-at-pos.md)
- [Sell items and redeem discounts and memberships at POS](/sell-items-and-redeem-discounts-and-memberships-at-pos.md)
- [Create guest records at POS](/create-guest-records-at-pos.md)
- [Take split payments at POS](/take-split-payments-at-pos.md)
- [Send payment links from POS](/send-payment-links-from-pos.md)
- [View gift card details and balance at POS](/view-gift-card-details-and-balance-at-pos.md)
- [Park bookings at POS](/park-bookings-at-pos.md)
- [Manage incomplete payments](/manage-incomplete-payments.md)
- [Refund bookings from POS](/refund-bookings-from-pos.md)