---
title: "How do I update my membership prices?"
slug: "how-do-i-update-my-membership-prices"
updated: 2026-06-16T12:58:17Z
published: 2026-06-16T17:33:03Z
canonical: "mysupport.roller.software/how-do-i-update-my-membership-prices"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I update my membership prices?

To change the price of a membership, you’ll need to [create a new membership product](/v1/docs/create-a-membership-product) with the updated pricing. You can then add it to your online checkout and POS, and upgrade existing members if needed.

Note that pricing is set at the product level. Existing memberships won’t be affected unless manually upgraded.

> [!WARNING]
> Before updating membership prices, clearly communicate to existing membership holders the price change within a reasonable date before going into effect. This adheres to the membership terms & conditions, as well as the [FTC’s click-to-cancel rules](/v1/docs/us-based-venues-membership-requirements-for-click-to-cancel-rule) for US-based venues.

[Embedded content](https://fast.wistia.com/embed/iframe/c5oxh0n1bu)

Follow the guides below to update your membership products

## Update the membership on the online checkout

1. From Venue Manager, go to **Apps** > **Progressive checkouts > All checkouts**.
2. Select the checkout where guests can purchase your membership.
3. Select the **Products** tab.
4. Remove the old membership from the **Basics** and/or **Products** tab and add the new membership.
5. Select **Apply**.
6. Repeat this process for any other online checkouts offering the old membership.

## Update the membership on POS

1. From Venue Manager, go to **Apps** > **Point of Sale** > **Templates**.
2. Select the **Template Name** where the membership is offered.
3. Select the relevant menu.
4. Select **Unlock to edit** in the top-right corner, then select **Yes, edit template**.
5. Toggle the slider on for **Enable tile edit mode or move to delete files**. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/13039484157967.png)
6. Select the tile for the old membership and then use the delete key on your keyboard.
7. Select **Select products**.
8. Select the **Specific products** radial button.
9. Select the **Add products** search bar and select the new membership.
10. Select **Done**.
11. Select **Save**.
12. Repeat this process for any other POS templates offering the old membership.

## Upgrade an existing guest’s membership at POS

1. From POS, go to **Search.**
2. Select the **Members** tab in the top navigation bar. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/13039499492111.png)
3. In the search bar, enter one of the following:
  - Member’s name
  - Membership ID
  - Name of the person who purchased the membership
4. Select the membership from the search results.
5. Select the **Upgrade items**. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/13039499492367.png)
6. Select an item to upgrade. Upgrading an item will create a new booking.
7. Select a product to upgrade the existing member to.
8. Select **Upgrade item**. The old membership will be cancelled automatically.
9. [Optional] Assign a waiver to the booking if needed.
10. Send the guest a link to the booking agreement via either **Text/SMS** or **Email**.
11. Select **Continue**.
12. Select **Pay**. If the guest is purchasing a higher-tier membership, the guest is charged a one-off, pro-rata fee immediately.
  - If this is a recurring membership, at the next billing cycle the guest is charged the higher membership fee.
  - If the guest is purchasing a lower-tier membership, the guest will receive a credit for the next billing cycle if a recurring membership is purchased. If a non-recurring membership is purchased, the difference will need to be refunded to the guest.

## Learn more

- [Create your recurring or fixed-price membership products](/v1/docs/create-a-membership-product)
- [Membership reports](/v1/docs/choose-the-right-membership-report#h_01JM3R5VFKESNTDZPT5F2RWGE7)
- [Upgrade and downgrade memberships at POS](/v1/docs/upgrade-and-downgrade-memberships-at-pos)
- [How membership revenue is recognized](/v1/docs/how-membership-revenue-is-recognized)

## Related

- [Create and manage products](/create-and-manage-your-products.md)
- [Manage staff accounts and key venue contacts](/manage-staff-accounts-and-key-venue-contacts.md)
- [Encourage guests to self-serve membership upgrades, renewals and cancellations](/encourage-guests-to-self-serve-membership-upgrades-renewals-and-cancellations.md)
- [Troubleshoot ROLLER Payments card terminals](/troubleshoot-roller-payments-card-terminals.md)
- [Configure digital wallet memberships and passes](/configure-digital-wallet-memberships-and-passes.md)