---
title: "How do I update my payout bank account?"
slug: "how-do-i-update-my-payout-bank-account"
updated: 2026-06-16T13:36:54Z
published: 2026-06-16T17:48:14Z
canonical: "mysupport.roller.software/how-do-i-update-my-payout-bank-account"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I update my payout bank account?

## Problem

You have outdated banking information in ROLLER Payments and need to update your account.

## Solution

Submit your new bank account details through Venue Manager. Our payment processing partner Adyen will verify your account information using the [Know Your Customer (KYC) process](/v1/docs/roller-payments-know-your-customer-kyc), which generally takes 2-5 business days.

> [!NOTE]
> You may only have one bank account linked at a time with ROLLER Payments.

Here are some useful tips for submitting your request:

- Make sure the business name on your bank statement matches the legal business name submitted within your company verification.
- The bank document you submit can't be older than 12 months.
- You can't submit an empty check as verification.

> [!WARNING]
> Incorrect submissions will cause delays in adding the new account details to ROLLER Payments. Make sure you have up-to-date documents and information before submitting.

## Update you bank details in ROLLER Payments

Follow the steps below to update the bank account that ROLLER Payments deposits to.

1. From Venue Manager, go to **Settings** > **Integrations** > **ROLLER Payments**.
2. Select **Launch verification**. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/12651766262415.png)
3. Select **Go to identity verification**. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/12651766262927.png)
4. Select the account under **Payout bank accounts**
5. Update the following information where necessary in the form fields:
  1. Owner name (must match the **Legal business name** as provided in the Company verification)
  2. IBAN or branch code and account number
  3. Country code
  4. Currency code
6. Upload a supporting document ([see verification requirements and documents](/v1/docs/roller-payments-know-your-customer-kyc#h_01HHN94NYM0QB24PT4Q1A89629)).
7. Wait for the KYC validation to pass and the account to be verified. This process generally takes 2-5 business days. If [the verification fails, you’ll receive an email outlining the cause.](/v1/docs/roller-payments-know-your-customer-kyc#h_01HHN94NYMFA9YWDK8CPTECZWY)
8. Once there are two verified bank accounts, select the old account and select **Delete**. All future payouts not yet initiated will go to the new bank account.

> [!WARNING]
> If you want your new account to also pay for your ROLLER subscription, visit our [update ROLLER subscription method](/v1/docs/update-your-roller-subscription-payment-method) guide.

## Learn more

- [ROLLER billing & payment FAQs](/v1/docs/roller-billing-payment-faqs)
- [ROLLER Payments: Know Your Customer (KYC)](/v1/docs/roller-payments-know-your-customer-kyc#h_01HHN94NYM3HDSZEW1DV92GK1P)
- [ROLLER Payments performance dashboard](/v1/docs/track-payouts-and-trends-with-the-roller-payments-dashboard)
- [How do I verify ROLLER payments deposits?](/v1/docs/how-do-i-verify-roller-payments-deposits)

## Related

- [Install ROLLER Connect](/install-roller-connect.md)
- [ROLLER Payments: Know your customer (KYC)](/roller-payments-know-your-customer-kyc.md)
- [About ROLLER Payments](/about-roller-payments.md)
- [Contact ROLLER support](/contact-roller-support.md)
- [Add the overlay checkout experience to your website](/add-the-overlay-checkout-experience-to-your-website.md)