---
title: "I can print test pages, but not receipts (ROLLER Connect)"
slug: "i-can-print-test-pages-but-not-receipts"
updated: 2026-06-16T12:58:58Z
published: 2026-06-16T17:48:14Z
canonical: "mysupport.roller.software/i-can-print-test-pages-but-not-receipts"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# I can print test pages, but not receipts (ROLLER Connect)

## Question

My receipt printer is printing test pages from my Windows device. But when running a transaction at POS, a receipt isn’t being printed?

## Requirements

[ROLLER Connect](/v1/docs/install-roller-connect) must be installed on the physical POS device and must be online.

## Solution

Check the following settings in ROLLER and the printer settings in the Windows device running POS.

### In ROLLER

Make sure you’ve turned on Use ROLLER Print Service in ROLLER POS.

1. From the POS device, open ROLLER POS and log in.
2. Click **More** > **Settings** > **Hardware**.
3. Under **General Hardware Settings**, make sure **Use ROLLER Print Service** is set to **Yes**.
4. If you change the setting to **Yes**, click **Save Settings**.

> [!NOTE]
> To automatically print receipts, turn on **Auto Print receipts** in your POS device settings (**More** > **Settings** > **Device**). If you don’t have this setting turned on, you’ll need to manually click **Print receipt** in POS each time you process payments.

### On the Windows device

In Windows, make sure you’ve set up your printer settings as follows:

- The receipt printer is set as the default printer.
- "Allow Windows to manage my default printer" is disabled.

## Learn more

- [Receipt printing troubleshooting](/v1/docs/receipt-printing-troubleshooting-roller-connect)
- [Configure POS to print receipts](/v1/docs/configure-pos-to-print-receipts-roller-connect)
- [Test your hardware before launching ROLLER POS](/v1/docs/test-your-hardware-before-launching-roller-pos)
- [Install an Epson receipt printer](/v1/docs/install-an-epson-receipt-printer-roller-connect)
- [Restart ROLLER Connect Legacy](/v1/docs/restart-roller-connect-legacy)

## Related

- [Install ROLLER Connect](/install-roller-connect.md)
- [Can I reprint a ticket or receipt at POS?](/can-i-reprint-a-ticket-or-receipt-at-pos.md)
- [Receipt printing troubleshooting (ROLLER Connect)](/receipt-printing-troubleshooting-roller-connect.md)
- [Configure POS to print receipts (ROLLER Connect)](/configure-pos-to-print-receipts-roller-connect.md)
- [My printers have been set up correctly, so why aren’t my dockets and receipts printing?](/my-printers-have-been-set-up-correctly-so-why-arent-my-dockets.md)