---
title: "ROLLER Connect: Why can't I print receipts, even though test pages print?"
slug: "i-can-print-test-pages-but-not-receipts"
description: "Fix receipt printing issues at POS by enabling ROLLER Print Service and setting your printer as default. Ensure smooth transactions today!"
updated: 2026-09-21T05:34:12Z
published: 2026-09-21T05:34:12Z
canonical: "mysupport.roller.software/i-can-print-test-pages-but-not-receipts"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# ROLLER Connect: Why can't I print receipts, even though test pages print?

Fix the primary issue that prevents receipts from printing at the POS, even when your printer successfully prints test pages.

## Common symptoms

- Test pages print successfully from the Windows device
- No receipt prints after completing a transaction at POS
- No error message appears in ROLLER POS

## Likely causes

Most often, this happens because **Use ROLLER Print Service** is turned off in POS hardware settings. It can also happen if Windows isn't using the receipt printer as the default.

## Fixes

[ROLLER Connect for printing](/v1/docs/install-roller-connect) must be installed on the POS device and online before you try these steps.

### Turn on ROLLER Print Service

1. From the POS device, open ROLLER POS and log in.
2. Select **More** > **Settings** > **Hardware**.
3. Under **General Hardware Settings**, make sure **Use ROLLER Print Service** is set to **Yes**.
4. If you change the setting to **Yes**, click **Save Settings**.

> [!NOTE]
> To automatically print receipts, turn on **Auto Print receipts** in your POS device settings (**More** > **Settings** > **Device**). If you don't have this setting turned on, you'll need to manually select **Print receipt** in POS each time you process payments.

### Check the Windows printer settings

If receipts still don't print, check:

- The receipt printer is set as the default printer.
- "Allow Windows to manage my default printer" is disabled.

## How to confirm it's fixed

Run a test transaction at POS. The receipt should print automatically (or on clicking **Print receipt**, depending on your Auto Print receipts setting).

## Related

- [Install ROLLER Connect](/install-roller-connect.md)
- [Can I reprint a ticket or receipt at POS?](/can-i-reprint-a-ticket-or-receipt-at-pos.md)
- [ROLLER Connect: Receipt printing troubleshooting](/receipt-printing-troubleshooting-roller-connect.md)
- [ROLLER Connect: Configure POS to print receipts](/configure-pos-to-print-receipts-roller-connect.md)
- [Cloud printing: My printers have been set up correctly, so why aren’t my dockets and receipts printing?](/my-printers-have-been-set-up-correctly-so-why-arent-my-dockets.md)