---
title: "Cloud printing: I don’t see my Epson printer model when I create my print stations?"
slug: "i-don-t-see-my-epson-printer-model-in-dropdown-list"
description: "Ensure your Epson printer model is supported for cloud printing in Venue Manager. Check compatibility with ROLLER's four approved models."
updated: 2026-09-23T22:17:23Z
published: 2026-09-23T22:17:23Z
canonical: "mysupport.roller.software/i-don-t-see-my-epson-printer-model-in-dropdown-list"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Cloud printing: I don’t see my Epson printer model when I create my print stations?

If you’re using cloud printing, and you can’t see your Epson printer model in Venue Manager when you create your print stations, this is likely because you’re attempting to configure an unsupported cloud printing printer model.

This guide walks though how to check and confirm that you’re using one of the ROLLER supported printers for cloud printing.

## Confirm your printer model

ROLLER supports four Epson printer models for cloud printing. You **must** be using one of these printer models.

- **EPSON TM-m30II (Ethernet):** Built for easy connectivity with tablets.
- **EPSON TM-T88VII (Ethernet):** Built to support both retail and hospitality environments.
- **EPSON TM-T82III (Ethernet):** Built to support venues with a low volume of POS transactions.
- **EPSON TM-U220IIB (Ethernet):** Built to withstand high temperature environments (eg kitchens).

When you create your print stations in Venue Manager, you can **only** select one of these four printer models.

![Frame 1.png](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/12895551042447.png)

To confirm that the printer you’re using is one of the four supported models, take the back cover off your printer and note down the printer model. Then, match to one of the printer models listed above.

![CleanShot 2024-07-03 at 17.47.09@2x.png](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/10124818624911.png)

If your printer model isn’t supported, then you’ll have to buy one of the supported printer models to create your print stations.

> [!WARNING]
> If your printer model is one of our supported printers and it’s not showing in the dropdown, please reach out to the [support team](/v1/docs/contact-roller-support).

## Related

- [How do I connect a receipt printer?](/how-do-i-connect-a-receipt-printer.md)
- [Configure printers for cloud printing](/configure-printers-for-cloud-printing.md)
- [Create your print stations for cloud printing](/create-your-print-stations-for-cloud-printing.md)