--- title: "Install ROLLER Connect" slug: "install-roller-connect" updated: 2026-06-16T12:44:02Z published: 2026-06-16T18:47:11Z canonical: "mysupport.roller.software/install-roller-connect" --- > ## Documentation Index > Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt > Use this file to discover all available pages before exploring further. # Install ROLLER Connect This guide walks through how to install ROLLER Connect, which you can use to manage connections to external devices such as receipt printers from [ROLLER POS](/v1/docs/create-your-pos-devices). > [!NOTE] > If your venue has a firewall, make sure port 2468 is open. Two installation options are available: 1. ROLLER Connect Windows Service 2. ROLLER Connect Legacy > [!WARNING] > This guide is for venues using ROLLER Connect to manage receipts, tickets, and dockets from ROLLER POS. For venues using **cloud printing**, refer to [this guide](/v1/docs/get-started-with-cloud-printing) to learn more. ## Which option should I use? Use the **ROLLER Connect Windows Service** for the following reasons: - The service automatically starts. This prevents the red 'ROLLER Connect is offline' notification from appearing when the ROLLER Connect Legacy application does **not** start prior to opening ROLLER POS in the browser. - POS operators do **not** need a Windows administrator user account to use the services provided by ROLLER Connect. ## What does ROLLER Connect do? ROLLER Connect provides the following services: - Formatting your receipts correctly - Printing your receipts automatically (if configured) - Sending a production docket to your nominated printer (if configured) - Printing your sticker or wristband tickets with the correct format (if configured) ## Install ROLLER Connect Windows Service The following outlines the process to download and install ROLLER Connect Windows Service on a POS device. > [!WARNING] > Speak to your venue's IT/technical support representative if you're not sure how to perform the following tasks or need administrator privileges for your Windows user account to do them. **Before you begin** Perform the following tasks on the physical POS device before installing the ROLLER Connect Windows Service: - If your device has the ROLLER Connect Legacy application installed, you must [uninstall](https://support.microsoft.com/en-us/windows/uninstall-or-remove-apps-and-programs-in-windows-4b55f974-2cc6-2d2b-d092-5905080eaf98) it **before** installing the ROLLER Connect Windows Service. - You may need to allow modifying of the Windows hosts file in any antivirus software installed on your POS device. The ROLLER Connect Windows Service needs to be able to modify the hosts file to automatically start. By default, your antivirus software may disable modifying the hosts file. Most antivirus software allows you to change this default setting in its security settings. - You may need to allow the ROLLER Connect Windows Service applications in any firewall or antivirus software you have installed as this software can block the service from running. Add **rc-win-service.exe** and **rc-update-service.exe** as trusted applications in the firewall or antivirus software settings. **Download & install ROLLER Connect Windows Service** To download and install the ROLLER Connect Windows Service on to your POS device: 1. From the physical POS device, log in to [ROLLER POS](/v1/docs/log-in-to-pos) with a ROLLER administrator account. 2. Click the **More** menu > **Settings** > **Hardware.** 3. Click the **Download ROLLER Connect Windows Service** link to download the setup package (ZIP file) to a temporary location on your computer (eg Desktop or Downloads folder). You need to be logged in to ROLLER POS as a ROLLER administrator to access this link. 4. Find the downloaded ZIP file in the above location, right-click to select **Extract all** and follow the instructions. Do **not** run the **Setup.exe** file directly from the ZIP file. 5. Click the ROLLER **Setup.exe** from the extracted files to run and install the service. - If your Windows account does **not** have the right privileges to install the application on the POS device, you'll be prompted for an administrator to authorize the installation. Contact your venue's IT/Technical support representative for assistance. - If during installation you're asked to download a .NET version, then download the version specified. You may need to restart during this installation process. 6. If Windows prompts that the ROLLER Connect Windows Service application is **not** verified from the Microsoft store, click **Install Anyway.** 7. Select to run the service as Local System (selected by default), then click **Next**. If you want to use a custom domain account, contact your IT/Technical support representative for assistance. 8. Once the installation is complete, the service starts automatically. **Check ROLLER Connect is connected** Refresh the ROLLER POS browser and a green bar appears at the top of the page showing ROLLER Connect is connected. ![roller-connect-crop.png](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/5714103450383.png) You can also check via the hardware settings (**More** > **Settings** > **Hardware**) in ROLLER POS. ![image-rc-service.png](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/5714104215951.png) If you've followed the above process, and the ROLLER Connect Windows Service is **not** connecting, contact the ROLLER [support team](/v1/docs/contact-roller-support). > [!WARNING] > There is no ROLLER Connect icon in the taskbar tray as there is with ROLLER Connect Legacy. **Edit the ROLLER Connect rc.toml settings file to specify your default receipt printer** 1. Using your Windows search, type **Printers & Scanners** 2. Select your default receipt printer to access its settings 3. Select **Printer properties** 4. Copy the printer name 5. Using your Windows search, type **Notepad** 6. Right click **Notepad** and select **Run as Administrator** 7. Enter admin username & password if on a local account 8. Once Notepad opens, click **File** > **Open** 9. Navigate to **C:\ProgramData\ROLLER** 10. Filter for **All files** (only text documents (*.txt) display by default) 11. Open the file **rc.toml** 12. Navigate to the bottom of the file and add a line of text: ```plaintext DefaultPrinter = "insert printer name" ``` 13. Replace **insert printer name** in the above line with your default printer name 14. Select **File** > **Save** 15. Restart ROLLER Connect Windows Service for the change to be applied: - Using your Windows search, search for and select **Services** App - Scroll to find the **ROLLERConnect** application - Right click **ROLLERConnect** and select **Restart** ## Install ROLLER Connect Legacy The following outlines the process to download and install ROLLER Connect Legacy on a POS device. **Check that you have a Windows administrator account login** ROLLER Connect Legacy only runs if the user is logged into the physical POS device with a Windows administrator account. This means POS operators must be logged in to the physical POS device using a Windows account with administrator privileges. To check if you have a Windows administrator account: 1. Click the Windows **Start** menu on your POS device. 2. Click your **User** icon. 3. Select **Change account settings.** 4. Under **Your info** you should see your username and it should say **Administrator.** > [!WARNING] > If you are not able to change your Windows **Account Type** to **Administrator** then contact your IT/technical support representative. Do **not** contact ROLLER Support as we will not be able to help resolve this issue. **Download & install ROLLER Connect Legacy** 1. From your physical POS device, log in to [ROLLER POS](/v1/docs/log-in-to-pos). 2. Click the **More** menu > **Settings** > **Hardware.** 3. Click the **Download Connect** link. You need to be logged into ROLLER POS as a ROLLER administrator to access this link. 4. Once downloaded, click the downloaded file to run the installation. If prompted, click **Run Anyway.** 5. Close the browser. **Verify the installation** Open ROLLER POS and log in. If ROLLER Connect has been successfully installed and is running before ROLLER POS was opened, you will see a green **ROLLER Connect Online** notification. You can also check via the hardware settings (**More** > **Settings** > **Hardware**) in ROLLER POS. ![Screen_Shot_2019-12-10_at_3.50.45_pm.png](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/360002982375.png) **Troubleshooting steps** If you have followed the above steps and you are being presented with a red "ROLLER Connect is offline" notification, refer to the guide [Reset ROLLER Connect Legacy](/v1/docs/restart-roller-connect-legacy). If you've successfully followed all steps and you're still having problems, contact the ROLLER [support team.](/v1/docs/contact-roller-support) ## Related - [Install the Mobile Check-in app](/install-the-mobile-check-in-app.md) - [Get started with cloud printing](/get-started-with-cloud-printing.md) - [Install an EPSON receipt printer (ROLLER Connect)](/install-an-epson-receipt-printer-roller-connect.md) - [Log in to POS](/log-in-to-pos.md) - [Create your POS devices](/create-your-pos-devices.md)