---
title: "Integrate your Shift4/Smartpay Connect terminal with ROLLER POS (New Zealand)"
slug: "integrate-your-shift4-smartpay-connect-terminal-with-roller-pos-new-zealand"
description: "Integrate your Shift4/Smartpay Connect terminal with ROLLER POS for NZ venues. Support for purchases and refunds; no surcharging or tipping."
updated: 2026-06-16T13:00:23Z
published: 2026-06-16T18:09:31Z
canonical: "mysupport.roller.software/integrate-your-shift4-smartpay-connect-terminal-with-roller-pos-new-zealand"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Integrate your Shift4/Smartpay Connect terminal with ROLLER POS (New Zealand)

This guide outlines how to integrate your Shift4/Smartpay Connect terminal with ROLLER POS.

> [!NOTE]
> This integration is available for **NZ venues only** and supports **Purchase** and **Refund** transactions. Surcharging, tipping, and split payments are not supported.

## **Before you start**

You'll need:

- A Shift4/Smartpay Connect terminal, set up and ready to use
- Access to your ROLLER POS device

If you don't have your terminal yet, or need help getting it set up, contact Shift4/Smartpay:

- **24/7 technical support:** 0800 476 278
- **Contact form:** [https://www.shift4.co.nz/contact-support/](https://www.shift4.co.nz/contact-support/)
- **Help Centre:** [https://www.shift4.co.nz/help-centre/](https://www.shift4.co.nz/help-centre/)

## **Step 1: Submit a ROLLER support request**

Before you can pair your new terminal, ROLLER needs to enable SmartPay configuration for your venue.

1. Submit a support request to ROLLER through the [support form](https://helpcenter.roller.software/s/).
2. Once ROLLER Support has configured SmartPay for your venue, you'll be notified and can move on to step 2.

## **Step 2: Pair your terminal with your POS device**

Each POS device needs to be paired with your Shift4/Smartpay Connect terminal before it can process transactions.

1. Log in to ROLLER POS on your device.
2. In the left sidebar, select **Settings**.
3. Select **Hardware**.
4. Under **Shift4/Smartpay Settings**, enter the **pairing code** from your terminal in the **Pairing code** field.
5. Select **Pair with payment terminal**.

**Tip:** The process for retrieving the pairing code differs between terminal models. For instructions, refer to the [Shift4/Smartpay Help Centre](https://www.shift4-au.com.au/help-centre/technical-support-android/point-of-sale-pos-eftpos-integration/) or your terminal user manual.

> [!WARNING]
> **There is no on-screen confirmation when pairing succeeds.** If no error message displays, the pairing has worked. To confirm everything is set up correctly, run a test purchase.

Repeat step 2 for each POS device you want to use with the terminal.

## **Step 3 (optional): Set up ROLLER Connect for receipt printing**

ROLLER Connect is **not required** to process Shift4/Smartpay transactions. However, you may need ROLLER Connect installed if you want to print receipts.

For more information:

[Install ROLLER Connect](/v1/docs/install-roller-connect)

## **Test your setup**

Once pairing is complete, run a test purchase in ROLLER POS to confirm everything is working as expected.

If the transaction fails or you run into issues, [contact ROLLER support](/v1/docs/contact-roller-support).

## Related

- [Integrate Windcave card terminals with ROLLER POS and self-serve kiosks](/integrate-windcave-card-terminals-with-roller-pos-and-self-serve-kiosks.md)
- [Install ROLLER Connect](/install-roller-connect.md)