---
title: "Issue and track refunds"
slug: "issue-and-track-refunds"
updated: 2026-06-16T15:04:59Z
published: 2026-06-16T15:04:59Z
canonical: "mysupport.roller.software/issue-and-track-refunds"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Issue and track refunds

Issue refunds from POS or Venue Manager, refund to a gift card and track refund activity in your reports. Use the guides below to find the workflow you need.

## What you can do

- Issue a full or partial refund from POS or Venue Manager.
- Refund to a gift card instead of the original payment method.
- Troubleshoot why a refund wasn't what a guest expected.
- Track refund activity in your reports.

## Issue a refund

- [Refund a booking from POS](/v1/docs/refund-bookings-from-pos) — full or partial refund at POS, including permissions and PIN settings.
- [Refund bookings from Venue Manager](/v1/docs/refund-bookings-from-venue-manager) — full or partial refund from a booking record, including past bookings.

## Refund to a gift card

- [Refund bookings to gift cards](/v1/docs/refund-bookings-to-gift-cards) — set up and issue refunds to new or existing gift cards.

## Troubleshoot a refund

- [Why did my guest not receive a full refund?](/v1/docs/why-did-my-guest-not-receive-a-full-refund) — the booking total excludes tips.
- [Why can't I edit or refund a booking in the past?](/v1/docs/why-can-t-i-edit-or-refund-a-booking-in-the-past) — update your booking modification settings.
- [Can I give a refund if the guest does not have a receipt?](/v1/docs/can-i-give-a-refund-if-the-guest-does-not-have-a-receipt) — find the booking using the Detailed Transactions report.
- [Refund to credit card after gift card refund](/v1/docs/refund-to-credit-card-after-gift-card-refund) — contact the support team to process this manually.

## Track and document refunds

- [Detailed Transactions report](/v1/docs/detailed-transactions-report) — view and filter all refunds processed over a period.
- [How do I request a refund letter?](/v1/docs/how-do-i-request-a-refund-letter) — submit a request to the support team.

> [!NOTE]
> To learn more, see the guide [How ROLLER Payments handles settlements, payouts and refunds](/v1/docs/how-roller-payments-handles-settlements-payouts-and-refunds).

## Related

- [Refund bookings to gift cards](/refund-bookings-to-gift-cards.md)
- [How ROLLER Payments handles settlements, payouts and refunds](/how-roller-payments-handles-settlements-payouts-and-refunds.md)
- [Refund bookings from POS](/refund-bookings-from-pos.md)
- [Refund bookings from Venue Manager](/refund-bookings-from-venue-manager.md)
- [Enable local network access in Chrome to resolve ROLLER Connect Issue](/enable-local-network-access-in-chrome-to-resolve-roller-connect-issue.md)