---
title: "Issue, redeem and top up wallets in POS"
slug: "issue-redeem-and-top-up-wallets-in-pos"
updated: 2026-06-16T18:55:25Z
published: 2026-06-16T18:55:25Z
canonical: "mysupport.roller.software/issue-redeem-and-top-up-wallets-in-pos"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Issue, redeem and top up wallets in POS

ROLLER's wallet feature is a means of assigning a monetary value to a scannable object such as a swipe card or RFID fob that can be used to provide payment at a POS terminal.

This guide demonstrates how to sell or top up wallets and how guests can redeem their wallet balance when completing a transaction via ROLLER POS.

## Sell a wallet

> [!NOTE]
> To sell or top up a wallet in POS, you must first [create a wallet product in Venue Manager](/v1/docs/create-a-wallet-product), then [add the Wallet product to a POS menu](/v1/docs/create-and-edit-pos-menus).

[Wistia video player](https://fast.wistia.net/embed/iframe/zpy0yz8hhy)

1. From **POS,** select the menu with the wallet product.
2. Select the wallet type you want to issue:
  - If you select a shared wallet you will be prompted to add the number of people sharing the wallet balance before you can proceed.
  - If you're issuing a custom amount wallet, you will be prompted to manually enter a wallet balance before proceeding.
3. Assign a wallet ID by scanning the object such as RFID fob or swipe card. You'll be prompted to repeat this step for each guest if you're selling a shared wallet.
  - The guest will need to provide the wallet ID number via a scanner or manual entry to redeem the wallet balance.
  - The ID number is typically a barcode, QR code or RFID, or you can create your own.
  - You can use a scanner to scan the card number, or enter the ID number manually.
4. Select **Pay Total** to complete the transaction at POS.

> [!WARNING]
> We highly recommend [adding a guest record to each booking](/v1/docs/create-guest-records-at-pos) in POS so that you can easily find the wallet if a guest forgets their ID or loses their wallet.

## Top up a Wallet

[Wistia video player](https://fast.wistia.net/embed/iframe/h4i91gvve0)

To top up a wallet:

1. Repeat the same steps above for [Selling a wallet](/docs/issue-redeem-and-top-up-wallets-in-pos#h_01EM3898MW45Y3FPQ6N78BWM1X).
2. When you're prompted to assign a wallet ID, scan or enter the ID number of an existing wallet.
3. Select **Top up Wallet** > **Pay Total,** then complete the transaction in POS.

## Redeem a wallet at POS

You can redeem wallets by selecting them as a payment method during the payment process in POS.

1. At **POS**, add the items the guest wishes to purchase in the cart.
2. When all items have been added to cart, click **Pay total** and navigate to payment page.
3. Select **Wallet** as your payment method.
4. Enter or scan the guest's wallet number.
5. Tender the amount you want to redeem from the wallet balance.
6. Complete the transaction.

## Check a wallet balance, expiry and purchase history at POS

1. From the POS search menu, select the **Wallets** menu option.
2. Enter or scan the wallet ID or enter the guest's name if this was captured at the time of purchase. ![Screen_Shot_2020-10-08_at_3.17.32_pm.png](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/360005087835.png)
3. Select the wallet ID/guest name once it appears.
4. This will show you the expiry date, remaining balance, and the purchase history for the wallet. ![Screen_Shot_2020-10-08_at_3.18.41_pm.png](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/360005225376.png)

> [!NOTE]
> Guests can also use a self-serve kiosk to view the balance and purchase history of their wallets. For information on configuring self-serve kiosk settings, see [Create your self-serve kiosk device](/v1/docs/create-your-self-serve-kiosk-devices)

## Related

- [Create your self-serve kiosk devices](/create-your-self-serve-kiosk-devices.md)
- [Sell and manage cashless cards at POS](/sell-and-manage-cashless-cards-at-pos.md)
- [Create guest records at POS](/create-guest-records-at-pos.md)
- [Create a wallet product](/create-a-wallet-product.md)
- [Configure digital wallet memberships and passes](/configure-digital-wallet-memberships-and-passes.md)