# ROLLER Help Center

> Knowledge base documentation for ROLLER Help Center.

## ROLLER Help Center

- [Welcome to ROLLER](https://mysupport.roller.software/docs/welcome-to-roller.md)
- [Welcome](https://mysupport.roller.software/docs/welcome.md): Unlock your business potential with ROLLER's all-in-one platform for the leisure industry—sell tickets, enhance guest experiences, and boost revenue!
- [Getting started with ROLLER 101](https://mysupport.roller.software/docs/getting-started-with-roller-101.md): Set up ROLLER effortlessly with our step-by-step guide. Streamline your venue, enhance guest experiences, and boost sales 24/7. Start today!
- [Activate your account to sign in to ROLLER](https://mysupport.roller.software/docs/activate-your-account-to-log-in.md): Activate your ROLLER account via the welcome email, set your password, and get your POS PIN to start managing your venue efficiently.
- [Getting started checklist: quick start guide](https://mysupport.roller.software/docs/getting-started-checklist-quick-start-guide.md): Set up ROLLER quickly with our checklist in Venue Manager. Customize your account, manage bookings, and start selling products seamlessly!
- [Sign in to ROLLER](https://mysupport.roller.software/docs/sign-in-to-roller.md): Sign in to ROLLER's LaunchPad for easy access to Venue Manager and POS. Troubleshoot sign-in issues and manage your venue effortlessly.
- [Find your way around Venue Manager](https://mysupport.roller.software/docs/find-your-way-around-venue-manager.md): Manage your venue effortlessly with ROLLER's Venue Manager—handle bookings, payments, staff access, and performance insights all in one place.
- [Use keyboard shortcuts](https://mysupport.roller.software/docs/use-keyboard-shortcuts.md): Use keyboard shortcuts in Venue Manager to search bookings, guests and members, start a new booking, open reports or switch venues without leaving the keyboard.
- [ROLLER glossary](https://mysupport.roller.software/docs/roller-glossary.md): Explore ROLLER's terminology dictionary for key terms like booking, API, and venue management to enhance your understanding of our platform.
- [ROLLER Playground](https://mysupport.roller.software/docs/roller-playground.md): Learn how to use ROLLER Playground to test features and updates without affecting your live venue, ensuring a smooth experience for your team.
- [Set up your Pro plan](https://mysupport.roller.software/docs/set-up-your-pro-plan.md): Unlock powerful tools with ROLLER Pro to streamline venue management, enhance guest experiences, and optimize marketing campaigns. Get started today!
- [Set up your Premium plan](https://mysupport.roller.software/docs/set-up-your-premium-plan.md): Unlock ROLLER Premium tools for mobile ordering, custom domains, membership agreements, and Google Tag Manager to boost your venue's revenue and efficiency.
- [Implementation training plan](https://mysupport.roller.software/docs/implementation-training-plan.md): Learn how to customize your ROLLER implementation training with expert guidance, resources, and support for a successful launch in just four weeks.
- [Training checklist](https://mysupport.roller.software/docs/training-checklist.md): Check your team is ready to trade with checklists for POS, Venue Manager and reporting tasks, each linked to Help Center guides and ROLLER Academy courses.
- [Pre-launch checklist](https://mysupport.roller.software/docs/pre-launch-checklist.md): Check you're ready to go live with ROLLER: prepare POS hardware, test card payments, share your checkout, migrate data and train staff before launch.
- [Which subscription plan am I on and what's included?](https://mysupport.roller.software/docs/which-roller-plan-am-i-on-and-what-s-included.md): Check your ROLLER subscription plan and add-ons in Venue Manager to understand your features, pricing, and how to manage your account effectively.
- [Add your brand logos, images and colors](https://mysupport.roller.software/docs/add-your-brand-logos-images-and-colors.md): Enhance brand consistency in ROLLER by customizing logos, images, and colors in Venue Manager for a cohesive guest experience.
- [Design guidelines for brand and appearance](https://mysupport.roller.software/docs/design-guidelines-for-brand-and-appearance.md): Customize your Venue Manager settings with your brand logo, colors, and images for a cohesive look across tickets, emails, and checkouts.
- [Customize receipt templates](https://mysupport.roller.software/docs/customize-your-receipt-templates.md): Create customizable receipt templates for your venue, ensuring compliance and real-time previews for a clear purchase summary.
- [Customize email templates](https://mysupport.roller.software/docs/customize-your-email-templates.md): Create branded email templates to enhance guest communication with personalized content, ensuring a consistent tone throughout their booking journey.
- [Enable or suppress specific ROLLER-generated emails](https://mysupport.roller.software/docs/enable-or-suppress-specific-roller-generated-emails.md): Take control of guest communication by suppressing specific ROLLER emails, ensuring clear, consistent messaging that aligns with your brand voice.
- [Customize ticket templates](https://mysupport.roller.software/docs/customize-your-ticket-templates.md): Customize the emailed PDF tickets and the tickets POS prints with cloud printing, and check what ROLLER Connect tickets show.
- [What to expect when importing data](https://mysupport.roller.software/docs/what-to-expect-when-importing-data.md): Import data seamlessly to ROLLER, including waivers, bookings, memberships, and more. Ensure a smooth migration with our expert team.
- [Test imported data in Playground](https://mysupport.roller.software/docs/test-your-imported-data-in-your-playground.md): Ensure your imported data is ready for approval with this step-by-step guide on testing gift cards, memberships, and waivers in ROLLER.
- [Prepare a CSV file for importing signed waiver data](https://mysupport.roller.software/docs/prepare-a-csv-file-for-importing-signed-waiver-data.md): Learn how to import signed waivers into ROLLER, prepare CSV files, and ensure data accuracy for a smooth transition from other software.
- [Export data from CenterEdge](https://mysupport.roller.software/docs/export-data-from-centeredge.md): Migrate your data from CenterEdge to ROLLER smoothly with our step-by-step guide, ensuring accurate exports and seamless operations.
- [Venue Configuration](https://mysupport.roller.software/docs/venue-configuration.md): Lay the groundwork for an incredible guest experience. Configure your products, build your schedules, manage your team, and set up your venue’s online waiver and forms for compliance, capture guest preferences and reduce front desk queues.
- [Add key venue settings](https://mysupport.roller.software/docs/add-your-key-venue-settings.md): Set up your venue's core settings for bookings, payments, and policies with this comprehensive guide to ensure smooth operations from the start.
- [Receive emails for new bookings](https://mysupport.roller.software/docs/receive-emails-for-new-bookings.md): Set a booking notifications email in Venue Manager venue settings so your team gets booking details, totals and guest flags for each online checkout purchase.
- [Restrict past booking modifications](https://mysupport.roller.software/docs/restrict-past-booking-modifications.md): Control past booking modifications effectively with ROLLER's venue settings and role permissions to maintain accurate financial records.
- [Add policies: terms & conditions, privacy and subscriber opt-in](https://mysupport.roller.software/docs/add-policy-details-terms-and-conditions-privacy-and-subscriber-opt-in.md): Communicate your venue's policies clearly with our guide on terms, privacy, and subscriber options to build trust and enhance guest experience.
- [Get started with resources, products and schedules](https://mysupport.roller.software/docs/get-started-with-products-resources-and-schedules.md): Optimize your venue's revenue with ROLLER by managing products, resources, and schedules for a seamless booking experience and efficient operations.
- [Choose a product type](https://mysupport.roller.software/docs/get-started-with-products.md): Boost your revenue with customizable passes, party packages, memberships, and gift cards. Attract and retain guests with tailored options!
- [Create and manage products](https://mysupport.roller.software/docs/create-and-manage-your-products.md): Set up and manage products in ROLLER for smooth venue operations, maximizing sales with customizable options for session passes and memberships.
- [Create and organize product tags in Venue Manager](https://mysupport.roller.software/docs/create-and-organize-product-tags-in-venue-manager.md): Manage product tags in ROLLER to streamline POS menus and checkouts, ensuring accuracy and efficiency with bulk updates and easy organization.
- [Create product categories](https://mysupport.roller.software/docs/create-your-product-categories.md): Manage product categories in Venue Manager to group, filter, and track products efficiently. Create, edit, and delete categories with ease.
- [Create session pass products](https://mysupport.roller.software/docs/create-your-session-pass-products.md): Manage capacity effortlessly with ROLLER's session pass for activities like mini golf, VR, and escape rooms. Book now to avoid overbooking!
- [Create standard pass products](https://mysupport.roller.software/docs/create-your-standard-pass-products.md): Create flexible standard passes for events, day visits, and more, allowing guests to arrive anytime without fixed session times. Perfect for any venue!
- [Set up group pricing on session passes](https://mysupport.roller.software/docs/set-up-group-pricing-on-session-passes.md): Set up group pricing for session passes, charging a flat rate for activities like bowling, karting, and escape rooms, regardless of guest count.
- [Set up game-based (per guest) session passes](https://mysupport.roller.software/docs/set-up-game-based-per-guest-session-passes.md): Set up game-based sessions with ROLLER for activities like bowling and VR, where each guest pays for their own time, simplifying bookings for larger groups.
- [Split session bookings evenly across resources (on request)](https://mysupport.roller.software/docs/split-session-bookings-evenly-across-resources.md): Optimize your group activities with ROLLER's split evenly feature, reducing wait times for bowling and axe throwing by distributing guests across resources.
- [Allow guests to book consecutive sessions at a discounted price](https://mysupport.roller.software/docs/allow-guests-to-book-consecutive-sessions-at-a-discounted-price.md): Learn how to configure consecutive sessions for discounted session passes in online checkouts, ensuring consistent durations and easy guest selection.
- [Create a group pass using a standard pass product](https://mysupport.roller.software/docs/create-a-group-pass-using-a-standard-pass-product.md): Create group passes to manage ticket sales, apply discounts, and enforce limits for events. Simplify group ticket purchasing with our guide.
- [Sell multiple visits using standard passes](https://mysupport.roller.software/docs/multi-passes-using-standard-passes.md): Explore using standard passes to create multiple visit passes.
- [Create a standard pass for entry-based multi-visit setups](https://mysupport.roller.software/docs/create-a-multi-pass-standard-pass-for-entry-based-use.md): Set up standard passes for multiple visits with flexible expiry options, ideal for theme parks and attractions. Track usage easily with our guide.
- [Set up a standard pass and discount code for multiple online session bookings](https://mysupport.roller.software/docs/create-a-multi-pass-for-online-bookings-via-a-discount-code.md): Set up multi-visit passes with discount codes for trampoline parks, allowing guests to book sessions online easily and track usage efficiently.
- [Event passes using a standard pass product](https://mysupport.roller.software/docs/event-passes-using-a-standard-pass-product.md): Learn how to create event passes for one-off or multiple days, including setting dates, time slots, and usage limits for your events.
- [Create a manual early bird ticket using ticket settings](https://mysupport.roller.software/docs/create-a-manual-early-bird-ticket-using-ticket-settings.md): Learn to set up early bird tickets with quantity limits and time-sensitive sales for your events, ensuring a clear comparison at checkout.
- [Create package products](https://mysupport.roller.software/docs/create-your-package-products.md): Boost sales with customizable packages that bundle tickets, food, and drinks for a personalized guest experience. Drive bookings and increase spend!
- [Create party package products](https://mysupport.roller.software/docs/create-your-party-package-products.md): Tailor your party packages with customizable options for food, drinks, and activities, enhancing guest experience and simplifying operations.
- [Let guests upgrade their package inclusions for an extra charge](https://mysupport.roller.software/docs/charge-extra-for-premium-options-in-packages.md): Enhance your party packages by charging extra for premium options, allowing guests to customize their experience while managing costs effectively.
- [Let guests choose their party room and charge extra for premium choices](https://mysupport.roller.software/docs/let-guests-choose-their-party-room.md): Set up guest-selected resources in a party package, letting guests choose premium rooms, view extra costs, and apply options automatically at checkout.
- [About recurring passes](https://mysupport.roller.software/docs/about-recurring-passes.md): Learn how recurring passes let guests book multi-week classes, offering flexibility and easy access to scheduled sessions. Perfect for ongoing programs!
- [Create recurring pass products and schedules](https://mysupport.roller.software/docs/create-your-recurring-pass-products-and-schedules.md): Create a recurring pass product for term-based classes and activities, manage schedules, and optimize bookings with our comprehensive guide.
- [Create stock products](https://mysupport.roller.software/docs/create-your-stock-products.md): Learn how to create and manage stock products, including variations and inventory tracking, to enhance your online sales and upselling strategies.
- [Create and edit stock modifiers](https://mysupport.roller.software/docs/create-and-edit-stock-modifiers.md): Create customizable modifiers for stock products, allowing guests to personalize orders at POS and mobile checkouts. Enhance your food service today!
- [Create add-ons](https://mysupport.roller.software/docs/create-your-add-ons.md): Learn how to create add-on products to boost sales, showcase special offers, and enhance guest experiences during checkout.
- [Attach add-ons to many products at once and set purchase limits](https://mysupport.roller.software/docs/attach-add-ons-to-products.md): Manage add-ons in Venue Manager by attaching extras to products, setting quantity rules, and limiting sales with stock periods.
- [Get started with cashless cards](https://mysupport.roller.software/docs/get-started-with-cashless-cards.md): Connect cashless card providers to ROLLER for seamless guest transactions on food, drinks, and tickets, all tracked alongside your sales.
- [Create cashless game cards](https://mysupport.roller.software/docs/create-your-cashless-game-cards.md): Streamline guest spending with cashless cards, allowing easy preloading and tracking of balances for food, drinks, and activities at your venue.
- [Create cashless card bundles](https://mysupport.roller.software/docs/create-cashless-card-bundles.md): Simplify transactions with cashless card bundles, combining cash credit, minutes, and entitlements for a seamless guest experience at checkout.
- [Configure digital wallet memberships and passes](https://mysupport.roller.software/docs/configure-digital-wallet-memberships-and-passes.md): Enhance guest experiences with digital wallet passes for seamless redemption at your venue. Learn to configure memberships using ROLLER's progressive checkouts.
- [Create a wallet product](https://mysupport.roller.software/docs/create-a-wallet-product.md): Set up cashless wallets for your venue with our guide. Learn how guests can load funds onto cards, fobs, or wristbands for seamless POS payments.
- [Boost revenue with gift cards](https://mysupport.roller.software/docs/boost-revenue-with-gift-cards.md): Boost revenue with customizable gift cards! Perfect for promotions, loyalty, and special experiences. Easy online purchase and management for guests.
- [Create gift card products](https://mysupport.roller.software/docs/create-your-gift-card-products.md): Boost revenue with gift cards! Learn how to create, sell, and manage physical and digital gift cards to attract new guests and increase spending.
- [Gift card terms & conditions](https://mysupport.roller.software/docs/gift-card-terms-conditions.md): Learn best practices for gift card terms & conditions, including legal updates in Australia and the USA, to ensure compliance and customer satisfaction.
- [Create multi-pass products](https://mysupport.roller.software/docs/create-your-multi-pass-products.md): Sell flexible multi-passes for session visits, allowing guests to book multiple sessions over time. Boost repeat visits with this convenient option!
- [Create a membership product](https://mysupport.roller.software/docs/create-a-membership-product.md): Create valuable memberships with exclusive perks and discounts to boost loyalty and revenue at your venue. Learn to set up tiers and benefits today!
- [Create a group membership product](https://mysupport.roller.software/docs/create-a-group-membership-product-beta.md): Boost your venue's revenue with group memberships! Learn to create, manage, and customize memberships for families, friends, and corporate groups.
- [Create a membership booking agreement](https://mysupport.roller.software/docs/create-a-booking-agreement.md): Require guests to accept digital terms for recurring memberships, reducing disputes and ensuring compliance with your venue's booking agreement.
- [Archive or unarchive products](https://mysupport.roller.software/docs/archive-or-unarchive-products.md): Archive and unarchive products easily in Venue Manager to manage your stock efficiently while retaining historical data for reporting.
- [Find and update a product in Venue Manager](https://mysupport.roller.software/docs/find-and-update-a-product-in-venue-manager.md): Search and filter products in Venue Manager by type and status, then use the options menu to edit a product, export its booking information or archive it.
- [What’s the difference between a standard pass and a session pass?](https://mysupport.roller.software/docs/what-s-the-difference-between-a-standard-pass-and-a-session-pass.md): Learn when to use session passes for timed activities or standard passes for general entry, and how capacity-based pricing affects your choices.
- [How do I change the session pass product duration?](https://mysupport.roller.software/docs/how-do-i-change-the-session-pass-product-duration.md): Session duration is fixed once a session pass is saved. Create a new product or duplicate it in Venue Manager and set the new duration before you save.
- [Why can't guests book on Groupon more than 30 days out?](https://mysupport.roller.software/docs/why-can-t-guests-book-on-groupon-more-than-30-days-out.md): Groupon bookings are limited to 30 days out. For guests booking further ahead, create a matching discount code in Venue Manager to use online or on the booking.
- [Set purchase limits on products](https://mysupport.roller.software/docs/about-purchase-limits-in-venue-manager.md): Manage session capacity effectively by setting purchase limits on tickets, ensuring profitability and a smoother guest experience. Learn how to adjust limits.
- [Why can't I delete products in Venue Manager?](https://mysupport.roller.software/docs/why-can-t-i-delete-products-in-venue-manager.md): Products can't be deleted because they hold your sales and booking data. Archive a product in Venue Manager instead to take it off sale and keep its reports.
- [Why can't I update the resources on my product?](https://mysupport.roller.software/docs/why-can-t-i-update-the-resources-on-my-product.md): You can't remove a product resource while its variations still use it. Add the new resource in Venue Manager, update each variation, then remove the old one.
- [How do I change the expiration date of a gift card?](https://mysupport.roller.software/docs/how-do-i-change-the-expiration-date-of-a-gift-card.md): Change a gift card's expiry date by editing the booking it was issued on in Venue Manager. Expired gift cards can't be reactivated, so issue a new one.
- [What are the requirements for physical gift cards?](https://mysupport.roller.software/docs/what-are-the-requirements-for-physical-gift-cards.md): Use any vendor for physical gift cards that work with ROLLER, as long as each card has a unique code and a barcode that a 2D scanner can read.
- [How do I update my membership prices?](https://mysupport.roller.software/docs/how-do-i-update-my-membership-prices.md): How to change a ROLLER membership's price: create a new membership product, swap it into your online checkouts and POS, then move current members across.
- [Why do my membership cards have extra information after printing?](https://mysupport.roller.software/docs/why-do-my-membership-cards-have-extra-information-after-printing.md): Extra dates, times and page numbers come from print headers and footers. Turn off Headers and footers in print settings when printing membership cards at POS.
- [Why is a membership discounting more than it should?](https://mysupport.roller.software/docs/why-is-a-membership-discounting-more-than-it-should.md): Find out why a membership discount is applying too often or for more than expected, and check its Redemptions limit and products in Venue Manager.
- [How do I create an open price product to sell at POS?](https://mysupport.roller.software/docs/how-do-i-create-an-open-price-product-to-sell-at-pos.md): Learn how to add customizable price products at POS, track revenue, and streamline transactions with user-defined costs for effective sales management.
- [What’s the difference between a stock and add-on product?](https://mysupport.roller.software/docs/what-s-the-difference-between-a-stock-and-add-on-product.md): Learn the differences between stock and add-on products, when to use each, and how to manage them effectively in Venue Manager.
- [Why is my Playground not showing all my products and configuration?](https://mysupport.roller.software/docs/why-is-my-playground-not-showing-all-my-products-and-configuration.md): Select Update Playground in Venue Manager venue settings to copy your live products and settings into Playground. Updating clears existing Playground data.
- [Why is my product showing the wrong tax rate?](https://mysupport.roller.software/docs/why-is-my-product-showing-the-wrong-tax-rate.md): Resolve incorrect tax display at checkout with our guide on common causes and solutions in Venue Manager. Ensure accurate pricing and receipts today!
- [Create resources](https://mysupport.roller.software/docs/create-your-resources.md): Manage venue capacity effectively with ROLLER. Create resources, set booking rules, and maximize guest experiences while avoiding overbooking.
- [Edit venue resources](https://mysupport.roller.software/docs/edit-venue-resources.md): Manage your venue's resources effectively—locate, edit, or unlink products for seamless availability and scheduling. Learn how in our comprehensive guide.
- [Add a new resource to an existing session product](https://mysupport.roller.software/docs/add-a-new-resource-to-an-existing-session-product.md): Learn how to add a new resource to your session pass product by updating settings, ticket types, and schedule session times effectively.
- [Bulk schedule updates with operating hours](https://mysupport.roller.software/docs/bulk-schedule-updates-with-operating-hours.md): Maximize your venue's efficiency with bulk schedule updates using operating hours. Easily link schedules for automatic adjustments and manage temporary hours.
- [Set up and manage operating hours](https://mysupport.roller.software/docs/set-up-and-manage-operating-hours.md): Set and manage your venue's operating hours easily, link product schedules, and make bulk updates for seamless online sales management.
- [Create product schedules using operating hours](https://mysupport.roller.software/docs/create-your-product-schedules-using-operating-hours.md): Create product schedules linked to operating hours for seamless guest bookings, ensuring session times align with your venue's opening hours.
- [Edit, duplicate and customize product schedules](https://mysupport.roller.software/docs/edit-duplicate-and-customize-product-schedules.md): Edit and customize your product schedules easily with our guide on duplicating schedules, managing conflicts, and adjusting operating hours.
- [Create a regular schedule that's partially linked to operating hours](https://mysupport.roller.software/docs/create-a-regular-schedule-that-s-partially-linked-to-operating-hours.md): Learn to create custom session schedules linked to your venue's hours, optimizing capacity and ticket availability for a seamless guest experience.
- [Create a regular schedule that's not linked to operating hours](https://mysupport.roller.software/docs/create-a-regular-schedule-that-s-not-linked-to-operating-hours.md): Learn to create a flexible session schedule in Venue Manager, managing capacity and ticket availability without linking to venue hours.
- [Create fully customized sessions](https://mysupport.roller.software/docs/create-fully-customized-sessions.md): Create a customized product schedule for irregular session times and manage venue capacity effectively with ROLLER's Venue Manager.
- [Create midnight sessions linked to operating hours](https://mysupport.roller.software/docs/create-midnight-sessions-linked-to-operating-hours.md): Maximize revenue by setting up late-night sessions to appear as part of the previous day's schedule, boosting bookings and reducing friction.
- [Migrate existing product schedules to operating hours](https://mysupport.roller.software/docs/migrate-existing-product-schedules-to-operating-hours.md): Easily transition to operating hours for your product schedules without affecting existing ones. Follow our steps to maximize efficiency and flexibility.
- [Adjust tax and fees](https://mysupport.roller.software/docs/adjust-your-tax-and-fees.md): ROLLER allows you to configure fees, as well as adjust the tax rate, for all guest purchases made through online checkouts and at POS. This guide shows you where to find tax and fee settings, how to update tax rates and how to configure fees.
- [Set up multi-component tax rates (on request)](https://mysupport.roller.software/docs/set-up-multi-component-tax-rates-on-request.md): Streamline tax compliance with multi-component tax rates in Venue Manager, combining federal, state, and local taxes into a single blended rate.
- [Set up reporting categories and GL codes](https://mysupport.roller.software/docs/set-up-and-manage-reporting-categories-and-gl-codes-1.md): Organize venue data with reporting categories in ROLLER, simplifying revenue analysis and bookkeeping. Learn to create and manage categories effectively.
- [Override default tax rate for specific products](https://mysupport.roller.software/docs/override-default-tax-rate-for-specific-products.md): Override default tax rates for products easily to comply with regulations or regional strategies. Customize tax settings in Venue Manager today!
- [Map GL accounts and tax rates for the Xero Export](https://mysupport.roller.software/docs/map-gl-accounts-and-tax-rates-for-the-xero-export-1.md)
- [Collect a service charge automatically on the products you choose](https://mysupport.roller.software/docs/collect-a-service-charge-on-specific-products.md): Learn how ROLLER service charges apply percentage fees to selected products, with tax and discount rules, associated items, and guest-visible cart lines.
- [Cash rounding for penny-free currencies](https://mysupport.roller.software/docs/cash-rounding-for-penny-free-currencies.md): Enable ROLLER's cash rounding feature for smoother payments in regions without pennies, ensuring accurate transactions and compliance with local laws.
- [Fiscal compliance in Germany](https://mysupport.roller.software/docs/fiscal-compliance-in-germany.md): Ensure fiscal compliance in Germany with ROLLER's Fiskaly integration for secure POS systems, accurate transaction recording, and easy tax reporting.
- [German compliance: Right of "withdrawal" when selling to EU guests](https://mysupport.roller.software/docs/german-compliance-right-of-withdrawal-when-selling-to-eu-guests.md): Germany's new law mandates an online Withdrawal button for cancellations. ROLLER ensures compliance, making it easy for businesses to adapt.
- [Using ROLLER data with DATEV for German venues](https://mysupport.roller.software/docs/using-roller-data-with-datev-for-german-venues.md): Learn how ROLLER integrates with DATEV for financial workflows, ensuring accurate data management for venues and tax advisors in Germany.
- [EFSTA fiscal compliance in Norway](https://mysupport.roller.software/docs/efsta-fiscal-compliance-in-norway.md): Integrate ROLLER with EFSTA to comply with EU POS fiscal requirements in Norway. Sync your POS devices for seamless transaction data submission.
- [EFSTA fiscal compliance in Sweden](https://mysupport.roller.software/docs/efsta-fiscal-compliance-in-sweden.md): Integrate ROLLER with EFSTA to comply with EU POS fiscal requirements in Sweden. Sync your POS devices for seamless transaction data submission.
- [ROLLER + EFSTA integration for Spain](https://mysupport.roller.software/docs/roller-efsta-integration-for-spain.md): Ensure compliance with Spanish tax laws using ROLLER's EFSTA integration for seamless fiscal reporting and secure transaction management.
- [How do I test my fiskaly connection?](https://mysupport.roller.software/docs/how-do-i-test-my-fiskaly-connection.md): Ensure your German venue's compliance with ROLLER's fiskaly integration for secure, certified cash transactions without hardware. Test your connection today!
- [Create staff members](https://mysupport.roller.software/docs/create-staff-members.md): Learn how to create staff member accounts in ROLLER, manage access, and send invites for seamless venue management.
- [Create and manage staff roles and permissions](https://mysupport.roller.software/docs/create-and-manage-staff-roles-and-permissions.md): Manage staff permissions in ROLLER with system and custom roles to control access and actions effectively. Fine-tune permissions for optimal management.
- [Manage staff accounts and key venue contacts](https://mysupport.roller.software/docs/manage-staff-accounts-and-key-venue-contacts.md): Manage staff accounts, edit details, reset passwords, and assign venue contacts easily with our comprehensive guide for Venue Manager settings.
- [Permissions by feature and role](https://mysupport.roller.software/docs/permissions-by-feature-and-role.md): Manage staff roles in ROLLER with customizable permissions for Venue Manager, bookings, POS, and reporting.
- [Enable multi-factor authentication (MFA) for Venue Manager](https://mysupport.roller.software/docs/enable-multi-factor-authentication-mfa-for-venue-manager.md): Enhance your Venue Manager security with multi-factor authentication (MFA). Protect accounts and monitor staff enrollment easily.
- [Log in to Venue Manager with multi-factor authentication (MFA)](https://mysupport.roller.software/docs/log-in-to-venue-manager-with-multi-factor-authentication-mfa.md): Enhance your Venue Manager security with multi-factor authentication (MFA) for safer logins. Set up MFA and protect your account from unauthorized access.
- [Require manager PIN approval for POS actions](https://mysupport.roller.software/docs/set-up-manager-approval-for-pos-actions.md): Implement approval requirements at POS to protect revenue, ensure consistent decisions, and track accountability for refunds and discounts.
- [Change staff passwords and POS PINs](https://mysupport.roller.software/docs/change-staff-passwords-and-pos-pins.md): Learn how to change staff passwords and POS PINs in ROLLER, ensuring security and access management for your team. Reset easily with our guide.
- [Get started with online waivers](https://mysupport.roller.software/docs/get-started-with-online-waivers-1.md)
- [Create a waiver](https://mysupport.roller.software/docs/create-a-waiver.md): Streamline guest entry and reduce liability with customizable digital waivers in multiple languages, enhancing efficiency and guest experience.
- [Configure online waiver settings](https://mysupport.roller.software/docs/configure-online-waiver-settings.md): Configure waiver settings for POS ticket redemption and automate expiry reminders to enhance guest experience and protect your venue from liability.
- [Update your waiver agreement](https://mysupport.roller.software/docs/update-your-waiver-agreement.md): Edit and republish your waiver in Venue Manager, then choose to expire all existing signed waivers so guests sign again, or only save the waiver for new guests.
- [Create a membership booking agreement](https://mysupport.roller.software/docs/create-a-booking-agreement-1.md): Require guests to accept digital terms for recurring memberships, reducing disputes and ensuring compliance with your venue's booking agreement.
- [Create a custom form](https://mysupport.roller.software/docs/create-a-custom-form.md): Create custom forms in ROLLER to collect guest information easily, enhancing interactions and improving the overall guest experience.
- [Add forms to products to collect additional guest information online](https://mysupport.roller.software/docs/add-forms-to-products-to-collect-additional-guest-information-online.md): Add a form to your product for collecting guest information during checkout and in order confirmation emails. Streamline your process today!
- [Add questions & checkboxes for guest consent prior to buying online](https://mysupport.roller.software/docs/add-questions-checkboxes-for-guest-consent-prior-to-buying-online.md)
- [Edit forms](https://mysupport.roller.software/docs/edit-your-forms.md): Keep your forms updated with our guide on editing, duplicating, and deleting forms in Venue Manager for accurate guest information collection.
- [View active and previous waiver history](https://mysupport.roller.software/docs/view-active-and-previous-waiver-history.md): See every version of your waiver in Venue Manager, with who created it, when, its waiver ID and signed holder count. Only the latest version is active.
- [View and export all form responses from Venue Manager](https://mysupport.roller.software/docs/view-and-export-all-form-responses-from-venue-manager.md): View submissions for a custom form in Venue Manager and export all form responses to CSV, with optional guest details, booking details and product quantities.
- [View and manage signed waivers from Venue Manager](https://mysupport.roller.software/docs/view-and-manage-signed-waivers-from-venue-manager-1.md): Manage guest waivers effortlessly in Venue Manager. Access signed waivers, send requests, and enhance your venue's liability protection today!
- [Reach more guests with channel management](https://mysupport.roller.software/docs/about-channel-management.md): Compare Google Things to do, OTA connections and the reseller portal in ROLLER, and choose which channel to set up first to reach more guests.
- [ROLLER + Google Things to do integration](https://mysupport.roller.software/docs/roller-google-things-to-do-integration.md): Connect your venue to Google Things to do, boost visibility, and allow direct bookings through Google Search, Maps, and Ads with this comprehensive guide.
- [Get started with OTA connections](https://mysupport.roller.software/docs/get-started-with-channel-management-in-roller.md): List your tickets on OTAs like Viator and Klook with ROLLER's advanced channel management for seamless bookings and increased visibility.
- [ROLLER + Tiqets integration](https://mysupport.roller.software/docs/roller-tiqets-integration.md): Connect your ROLLER account with Tiqets to sell experiences globally. Follow this guide for integration, product mapping, and managing OTA bookings.
- [ROLLER + GetYourGuide integration](https://mysupport.roller.software/docs/roller-getyourguide-integration.md): Connect your ROLLER account with GetYourGuide to sell experiences globally, manage bookings seamlessly, and enhance your channel management strategy.
- [ROLLER + Viator (and Tripadvisor) integration](https://mysupport.roller.software/docs/roller-viator-and-tripadvisor-integration.md): Connect your ROLLER account with Viator to boost visibility on TripAdvisor and manage OTA bookings seamlessly through Venue Manager.
- [ROLLER + Klook integration](https://mysupport.roller.software/docs/roller-klook-integration.md): Connect your ROLLER account with Klook to sell experiences globally. Follow this guide to activate integration and manage bookings seamlessly.
- [ROLLER + Trip.com integration](https://mysupport.roller.software/docs/roller-trip-com-integration.md): Sell experiences globally with Trip.com by integrating your ROLLER account. Manage bookings seamlessly through Venue Manager for efficient OTA sales.
- [OTA FAQs](https://mysupport.roller.software/docs/channel-management-faqs.md): Learn about channel partners, OTA types, and how to manage ticket sales effectively through platforms like Viator and GetYourGuide.
- [Get started with the reseller portal](https://mysupport.roller.software/docs/get-started-with-the-reseller-portal.md): Set up the ROLLER reseller portal so tour operators and hotel concierges can book at your agreed rates, then give them access and fix common issues.
- [Set up your global reseller settings](https://mysupport.roller.software/docs/set-up-your-global-reseller-settings.md): Manage reseller settings effortlessly with global terms, payment options, and booking notifications, all streamlined in ROLLER's advanced channel management.
- [Create reseller price rules](https://mysupport.roller.software/docs/create-reseller-price-rules.md): Streamline your reseller pricing with ROLLER's automated rules, allowing easy tier management and self-booking for resellers.
- [Set up and tag your reseller products](https://mysupport.roller.software/docs/set-up-and-tag-your-reseller-products.md): Create reseller products, price them with a reseller price rule and tag them by group so every reseller gets the right products
- [Create a reseller record and contacts](https://mysupport.roller.software/docs/create-a-reseller-record-and-contacts.md): Create a reseller in Venue Manager with the products, tier and payment terms you agreed, add the contacts who book, and suspend or deactivate them.
- [Set up and share your reseller checkout](https://mysupport.roller.software/docs/set-up-your-reseller-checkout.md): Set up a reseller checkout for your venue, allowing resellers to book guests easily with customized rates and payment terms in ROLLER.
- [Book through a venue's reseller portal](https://mysupport.roller.software/docs/book-through-reseller-portal.md): Book tickets for your guests through the venue's reseller portal, manage bookings, and handle changes easily without contacting the venue.
- [Create and manage reseller bookings in Venue Manager](https://mysupport.roller.software/docs/create-and-manage-reseller-bookings-in-venue-manager.md): Manage reseller bookings seamlessly in Venue Manager with live availability and agreed pricing. Track all bookings without spreadsheets.
- [Extend your capabilities with our integrations](https://mysupport.roller.software/docs/extend-your-capabilities-with-our-integrations.md): Connect ROLLER with access control, cashless cards, CRM, BI, marketing and staffing tools. See plan requirements for each.
- [ROLLER + Sacoa cashless card integration](https://mysupport.roller.software/docs/roller-sacoa-cashless-card-integration.md): Upgrade your venue with ROLLER + Sacoa integration for cashless card technology, boosting guest spending and simplifying transactions effortlessly.
- [ROLLER + Amusement Connect cashless card integration](https://mysupport.roller.software/docs/roller-amusement-connect-cashless-card-integration.md): Streamline arcade management with ROLLER's Amusement Connect integration, allowing guests to buy and manage cashless game cards effortlessly.
- [ROLLER + Intercard cashless card integration](https://mysupport.roller.software/docs/roller-intercard-cashless-card-integration.md): Streamline your venue's payments with Intercard and ROLLER integration—sell cashless cards, track transactions, and enhance guest experiences effortlessly.
- [ROLLER + Alvarado integration](https://mysupport.roller.software/docs/roller-alvarado-integration.md): Automate guest access with Alvarado's self-scan ticket redemption, reducing wait times and enhancing the experience at your venue. Learn more!
- [ROLLER + Workforce.com integration](https://mysupport.roller.software/docs/roller-workforce-com-integration.md): Streamline your venue's staffing with ROLLER and Workforce.com integration for efficient roster and timesheet management, optimizing labor budgets effortlessly.
- [ROLLER + Yellow Dog integration](https://mysupport.roller.software/docs/roller-yellow-dog-integration.md): Streamline your retail and F&B inventory management by integrating Yellow Dog with ROLLER POS for seamless sales and stock updates.
- [ROLLER + Groupon integration](https://mysupport.roller.software/docs/roller-groupon-integration.md): Attract new guests during off-peak times by integrating ROLLER with Groupon for exclusive deals and seamless ticket management.
- [ROLLER + Zen Global](https://mysupport.roller.software/docs/roller-zen-global.md): Learn how to integrate ROLLER with Zen Global for seamless gift card management and redemption. Set up your account today for efficient tracking!
- [ROLLER + CashGuard cash recycler](https://mysupport.roller.software/docs/roller-cashguard-cash-recycler.md): Automate cash handling with CashGuard, a cash recycler that counts cash in real time and integrates with ROLLER POS for accurate transactions and refunds.
- [Get started with OTA connections](https://mysupport.roller.software/docs/get-started-with-otas-in-roller.md): List your tickets on OTAs like Viator and Klook with ROLLER's advanced channel management for seamless bookings and increased visibility.
- [API overview](https://mysupport.roller.software/docs/api-overview.md): ROLLER's REST API and Reporting API, how authentication and rate limits work, and how to create and scope API keys in Venue Manager.
- [Reporting API overview](https://mysupport.roller.software/docs/data-api.md): Explore the ROLLER Reporting API, its best practices, and how to efficiently extract data for analytics and business intelligence.
- [Manage API excess call usage](https://mysupport.roller.software/docs/manage-api-excess-call-usage.md): Monitor your ROLLER API call usage to avoid excess fees. Learn how to check limits and manage packages effectively in this informative guide.
- [ROLLER API FAQs](https://mysupport.roller.software/docs/roller-api-faq.md): Unlock the potential of ROLLER's flexible API to streamline workflows, enhance efficiency, and access comprehensive documentation for seamless integration.
- [Pricing & Promotions](https://mysupport.roller.software/docs/pricing-promotions.md): Maximize revenue and drive ticket sales with automated price rules, targeted discounts, and gift cards that secure advance revenue and boost guest spending.
- [Get started with price rules](https://mysupport.roller.software/docs/get-started-with-price-rules.md): Optimize your venue's pricing strategy with price rules that adjust based on ticket quantity, time, and session capacity for maximum profitability.
- [How price rules work with different product types](https://mysupport.roller.software/docs/price-rules-product-types.md): Automate your pricing with flexible price rules based on quantity, time, and session fullness. Learn how to manage and apply them effectively.
- [Create a quantity-based price rule](https://mysupport.roller.software/docs/create-a-quantity-based-price-rule.md): Optimize group bookings with quantity-based pricing rules that adjust ticket prices automatically, rewarding larger purchases for bowling and laser tag.
- [Create a time-based price rule](https://mysupport.roller.software/docs/create-a-time-based-price-rule.md): Maximize revenue with time-based pricing! Adjust ticket prices automatically based on day and time to boost attendance during peak and off-peak hours.
- [Create an early bird price rule](https://mysupport.roller.software/docs/create-an-early-bird-price-rule.md): Unlock revenue with early bird price rules that adjust ticket prices based on booking lead time. Learn to create and apply these rules effectively.
- [Create a capacity-based price rule](https://mysupport.roller.software/docs/create-a-capacity-based-price-rule.md): Optimize your ticket sales with capacity-based pricing! Adjust prices based on session demand to maximize revenue and fill your sessions effectively.
- [Apply a price rule to products](https://mysupport.roller.software/docs/apply-a-price-rule-to-products-and-set-prices.md): Learn how to set up price rules for products, manage discount tiers, and ensure effective pricing strategies for your venue's offerings.
- [Manage checkout display settings for price rules](https://mysupport.roller.software/docs/price-rules-checkout-display.md): Learn how price rules and checkout display settings affect guest pricing and visibility, ensuring accurate pricing and clear communication in your bookings.
- [Which sales channels a price rule applies to](https://mysupport.roller.software/docs/price-rules-sales-channels.md): Learn how to implement capacity-based pricing rules across channels, ensuring consistent pricing and understanding modifications for guest bookings.
- [Manage and optimize price rules](https://mysupport.roller.software/docs/manage-and-optimize-your-price-rules.md): Manage and refine your price rules effortlessly across products and venues. Optimize pricing strategies with best practices for effective sales channels.
- [Set up peak and off-peak pricing to fill your quiet sessions](https://mysupport.roller.software/docs/how-do-i-set-up-peak-and-off-peak-pricing.md): Set peak and off-peak pricing effortlessly with a time-based price rule to boost midweek demand and streamline your ticket management.
- [Why didn't my price rule charge the price I expected?](https://mysupport.roller.software/docs/why-did-a-guest-pay-a-different-price.md): Uncover common reasons for unexpected guest prices and learn how to troubleshoot booking issues effectively with our comprehensive guide.
- [Get started with discount codes](https://mysupport.roller.software/docs/get-started-with-discount-codes.md): Boost sales and attract guests with discount codes! Learn how to use promotions effectively to enhance guest satisfaction and drive repeat business.
- [Favorite, edit and archive a discount code](https://mysupport.roller.software/docs/favorite-edit-and-archive-a-discount-code.md): Effortlessly manage your discounts by favoriting, editing, and archiving codes to keep your POS organized and up-to-date for staff and guests.
- [Create a percentage discount code](https://mysupport.roller.software/docs/create-a-percentage-discount-code.md): Learn how to create percentage discount codes in Venue Manager to boost sales with tailored offers.
- [Create a fixed amount discount code](https://mysupport.roller.software/docs/create-a-fixed-amount-discount-code.md): Create fixed amount discounts with our guide on setting up and customizing codes in Venue Manager for clear value and easy redemption.
- [Create a flat price discount code](https://mysupport.roller.software/docs/create-a-flat-price-discount-code.md): Create flat price discount codes in Venue Manager for clear, fixed pricing at checkout.
- [Create a Buy & Get discount code](https://mysupport.roller.software/docs/create-a-buy-get-discount-code.md): Create "Buy and Get" offers with our guide on discount codes in Venue Manager to boost sales.
- [Customize the email template for issued discount codes](https://mysupport.roller.software/docs/customize-the-email-template-for-issued-discount-codes.md): Automatically send customized discount code emails to guests with clear redemption instructions and a seamless booking experience.
- [Share a discount with a checkout link](https://mysupport.roller.software/docs/share-a-discount-with-a-checkout-link.md): Create shareable discount URLs for automatic savings at checkout—no code needed! Perfect for boosting sales and enhancing guest experience.
- [Automatically apply discount codes in overlay checkout](https://mysupport.roller.software/docs/automatically-apply-discount-codes-in-overlay-checkout.md): Boost conversions by automatically applying discount codes in overlay checkouts. Enhance guest experience and reduce drop-off with seamless promotions.
- [Add or remove discounts from a booking in Venue Manager](https://mysupport.roller.software/docs/add-or-remove-discounts-from-a-booking-in-venue-manager.md): Learn how to add or remove discounts in Venue Manager, including codes, custom amounts, and membership discounts for your bookings.
- [Offer discounts on recurring memberships](https://mysupport.roller.software/docs/offer-discounts-on-recurring-memberships.md): Entice guests with membership discounts! Set up recurring offers for fixed or indefinite durations to boost sign-ups and enhance member benefits.
- [Use product tags to apply discounts](https://mysupport.roller.software/docs/hc-use-product-tags-to-target-discounts.md): Streamline discounts with product tags for memberships, stock items and retail. Automatically apply discounts to all products and variations with a tag applied, simplifying your pricing strategy.
- [Troubleshoot POS discount code redemption errors](https://mysupport.roller.software/docs/troubleshoot-pos-discount-code-redemption-errors.md): Troubleshoot discount code errors at POS or checkout with our guide. Learn to resolve issues in Venue Manager for smooth transactions.
- [Track discount code usage](https://mysupport.roller.software/docs/track-discount-code-usage.md): View every use of a discount code in Venue Manager, with total booking cost, discount value, booking IDs, booking location and the POS device or operator.
- [How do I set usage limits on a discount code?](https://mysupport.roller.software/docs/how-do-i-set-usage-limits-on-a-discount-code.md): Control discount code usage limits in ROLLER to stay on budget. Set caps on redemptions, guest uses, and time restrictions easily.
- [Why is my guest's discount code not working?](https://mysupport.roller.software/docs/why-is-my-guest-s-discount-code-not-working.md): A discount code fails if it's deleted, out of uses, limited to specific products or outside its valid dates. Check the code's settings to find the cause.
- [Boost revenue with gift cards](https://mysupport.roller.software/docs/boost-revenue-with-gift-cards-1.md): Boost revenue with customizable gift cards! Perfect for promotions, loyalty, and special experiences. Easy online purchase and management for guests.
- [Create gift card products](https://mysupport.roller.software/docs/create-your-gift-card-products-1.md)
- [Gift card terms & conditions](https://mysupport.roller.software/docs/gift-card-terms-conditions-1.md): Learn best practices for gift card terms & conditions, including legal updates in Australia and the USA, to ensure compliance and customer satisfaction.
- [Issue and take payment for gift cards from Venue Manager](https://mysupport.roller.software/docs/issue-and-take-payment-for-gift-cards-from-venue-manager.md): Easily issue gift cards and take payments directly from Venue Manager. Follow simple steps to customize delivery and track payment status efficiently.
- [Send physical gift cards purchased online](https://mysupport.roller.software/docs/send-physical-gift-cards-purchased-online.md): Track and manage physical gift card sales easily with email notifications and Venue Manager. Ensure smooth delivery and organization for your guests.
- [Receiving a digital gift card from ROLLER](https://mysupport.roller.software/docs/receiving-a-digital-gift-card-from-roller.md): Experience the joy of digital gift cards from ROLLER, featuring customizable emails, QR codes for easy redemption, and personalized messages.
- [Resend a gift card email from Venue Manager](https://mysupport.roller.software/docs/resend-a-gift-card-email-from-venue-manager.md): Learn how to easily resend digital gift cards via email in ROLLER's Venue Manager with our step-by-step guide. Perfect for guest requests!
- [Edit gift card details from Venue Manager](https://mysupport.roller.software/docs/edit-gift-card-details-from-venue-manager.md): Update digital gift cards easily by editing recipient details or resending emails. Ensure accurate reporting and manage gift card balances effectively.
- [Refund bookings to gift cards](https://mysupport.roller.software/docs/refund-bookings-to-gift-cards.md): Learn how to issue refunds to new gift cards using Venue Manager and POS, enhancing guest experience for future purchases at your venue.
- [Redeem gift cards for gift card only venues](https://mysupport.roller.software/docs/redeem-gift-cards-for-gift-card-only-venues.md): Manage gift card redemptions effortlessly with Venue Manager. Search, edit balances, and track usage all in one place for gift-card-only venues.
- [Issue a physical gift card at POS](https://mysupport.roller.software/docs/issue-a-physical-gift-card-at-pos.md): Learn how to issue a physical gift card from POS, including custom values, discounts, and tracking sales effectively with ROLLER.
- [View gift card details and balance at POS](https://mysupport.roller.software/docs/view-gift-card-details-and-balance-at-pos.md): Search the Gift card tab in POS by booking name or gift card ID to see a guest's remaining balance, issue and expiry dates, and purchase history.
- [View and export gift card data](https://mysupport.roller.software/docs/view-and-export-gift-card-data.md): View gift card liability, sales data, and analytics easily. Learn to export details and compare online vs. in-venue purchases in this comprehensive guide.
- [View total gift card sales and remaining balance](https://mysupport.roller.software/docs/view-total-gift-card-sales-and-remaining-balance.md): Open the gift card grid in Venue Manager to see the grand total and remaining balance for a gift card product, customize the columns and export to CSV.
- [Track gift card revenue under accrual accounting](https://mysupport.roller.software/docs/track-gift-card-revenue-under-accrual-accounting.md): Understand gift card revenue under accrual accounting in ROLLER, reconcile balances, and learn why sales and recognized revenue may differ.
- [Can I repurpose used gift cards?](https://mysupport.roller.software/docs/can-i-repurpose-used-gift-cards.md): Yes. Reuse a physical gift card by changing the used card's gift card number in Venue Manager, so the scannable number can be issued again on a new booking.
- [How do I issue a large number of gift cards at once?](https://mysupport.roller.software/docs/how-do-i-issue-a-large-number-of-gift-cards-at-once.md): Easily issue multiple gift cards in-person or online, customize amounts, and choose delivery methods for a seamless gifting experience.
- [Can I issue a gift card as a gift or donation?](https://mysupport.roller.software/docs/can-i-issue-a-gift-card-as-a-gift-or-donation.md): Yes. Issue a gift card as a gift or donation from Venue Manager: choose the value, delivery method and recipient, then select No payment required.
- [How do I change the expiration date of a gift card?](https://mysupport.roller.software/docs/how-do-i-change-the-expiration-date-of-a-gift-card-1.md): Change a gift card's expiry date by editing the booking it was issued on in Venue Manager. Expired gift cards can't be reactivated, so issue a new one.
- [Can I use a gift card across multiple venues?](https://mysupport.roller.software/docs/can-i-use-a-gift-card-across-multiple-venues.md): Yes, with HQ. Set up multi-venue redemption on the gift card product so guests can buy at one venue and redeem at others that use the same currency.
- [Bookings & Capacity](https://mysupport.roller.software/docs/bookings-capacity.md): Create and manage bookings, handle check-in and access, and monitor venue capacity.
- [Create and manage bookings from Venue Manager](https://mysupport.roller.software/docs/create-and-manage-bookings-from-venue-manager.md): Streamline your booking process with ROLLER's Venue Manager—create, manage, and take payments for bookings in real-time across all channels.
- [Edit bookings from Venue Manager](https://mysupport.roller.software/docs/edit-bookings-from-venue-manager.md): Modify bookings easily in Venue Manager: change holders, edit resources, reschedule dates, and enable guests to manage their own bookings online.
- [Cancel bookings from Venue Manager](https://mysupport.roller.software/docs/cancel-bookings-from-venue-manager.md): Learn how to cancel guest bookings in Venue Manager, manage refunds, and ensure availability for other guests with our comprehensive guide.
- [Booking item limits in ROLLER](https://mysupport.roller.software/docs/booking-item-limits-in-roller.md): Learn about ROLLER's booking limits, including item counts and how group passes affect your bookings. Ensure smooth transactions with our guidelines.
- [Use tentative bookings to hold space until guests pay](https://mysupport.roller.software/docs/streamline-booking-processes-with-tentative-bookings.md): Hold Venue Manager bookings for a set time until the guest pays. ROLLER cancels unpaid bookings and frees the space for other sales.
- [Edit resources for existing bookings in Venue Manager](https://mysupport.roller.software/docs/edit-resources-for-existing-bookings-in-venue-manager.md): Learn how to update bookings and resources in Venue Manager, ensuring your party setups meet new requirements for an enhanced guest experience.
- [Edit the expiry of a purchased standard pass in Venue Manager](https://mysupport.roller.software/docs/edit-the-expiry-of-a-purchased-standard-pass-in-venue-manager.md): Change when a guest's purchased standard pass expires from the booking's Order tab in Venue Manager. Editing expiry doesn't reschedule or reprice the booking.
- [Redeem a membership in Venue Manager](https://mysupport.roller.software/docs/redeem-a-membership-in-venue-manager.md): Redeem a guest's membership in Venue Manager by creating a booking, then entering the membership number as a discount code in the Order tab before payment.
- [Bulk assign custom ticket IDs in Venue Manager](https://mysupport.roller.software/docs/bulk-assign-custom-ticket-ids-in-venue-manager.md): Streamline large group bookings by bulk assigning or removing custom ticket IDs effortlessly. Save time with our step-by-step guide!
- [Manage a booking from its activity stream](https://mysupport.roller.software/docs/manage-a-booking-from-its-activity-stream.md): Open a booking's activity stream in Venue Manager to review changes in order, filter by emails, calls or logs, and act directly on items like payment receipts.
- [Review bookings before confirming them](https://mysupport.roller.software/docs/review-bookings-before-confirming-them.md): Manage unconfirmed bookings effectively by reviewing details before confirmation. Learn how to enable settings and mark bookings as confirmed.
- [Download tickets for a booking from Venue Manager](https://mysupport.roller.software/docs/download-tickets-for-a-booking-from-venue-manager.md): Download a booking's tickets from Venue Manager as a PDF to resend, print or save them. Choose a master ticket, itemized tickets or one combined file.
- [Search for bookings, guests or members from Venue Manager](https://mysupport.roller.software/docs/search-for-bookings-guests-or-members-from-venue-manager.md): Efficiently search for bookings, guest profiles, and memberships in Venue Manager with our comprehensive guide on using the search records panel.
- [Manage bookings from All bookings in Venue Manager](https://mysupport.roller.software/docs/manage-bookings-from-all-bookings-in-venue-manager.md): Manage and export bookings effortlessly with Venue Manager. Use filters for upcoming events and prepare resources efficiently.
- [Manage guest wristband allocation](https://mysupport.roller.software/docs/manage-guest-wristband-allocation.md): Manage guest wristband allocations effortlessly with ROLLER, automating ticket redemption and reducing queues at your venue. Streamline your operations today!
- [Optimize your ROLLER setup](https://mysupport.roller.software/docs/increase-revenue-and-reduce-admin-with-roller.md): Boost revenue and enhance guest experiences with ROLLER's best practices for online bookings, payments, and targeted marketing strategies.
- [Issue and track refunds](https://mysupport.roller.software/docs/issue-and-track-refunds.md): Issue full or partial refunds from POS or Venue Manager, refund to gift cards, and track refund activity with our comprehensive guides.
- [Refund bookings from Venue Manager](https://mysupport.roller.software/docs/refund-bookings-from-venue-manager.md): Learn how to issue full or partial refunds in Venue Manager, including key considerations and steps for past bookings and specific item refunds.
- [Refund Adyen & WorldPay credit card payments in Venue Manager](https://mysupport.roller.software/docs/refund-adyen-worldpay-credit-card-payments-in-venue-manager.md): Learn how to process refunds for guest bookings using Adyen and WorldPay through Venue Manager, including partial refunds and cancellation options.
- [Charge stored payment methods for amounts owing in Venue Manager](https://mysupport.roller.software/docs/charge-stored-payment-methods-for-amounts-owing-in-venue-manager.md): Securely save guest cards for quick payments, charge outstanding amounts, and minimize payment hassles with ROLLER Payments in Venue Manager.
- [Manage incomplete payments](https://mysupport.roller.software/docs/manage-incomplete-payments.md): Manage incomplete payments during online bookings to ensure guests receive confirmations and avoid payment issues. Follow our guide for seamless transactions.
- [Send payment request links via SMS or email](https://mysupport.roller.software/docs/send-payment-request-links-via-sms-or-email.md): Streamline secure payments for bookings and gift cards with payment request links. Enhance guest experience and reduce admin tasks effortlessly.
- [Send and manage guest invoices](https://mysupport.roller.software/docs/send-and-manage-invoices.md): Manage invoices for corporate and school bookings in Venue Manager. Set payment details, track payments, and ensure accurate reporting effortlessly.
- [Find the transaction history for a booking](https://mysupport.roller.software/docs/find-the-transaction-history-for-a-booking.md): Find every payment and refund for a booking in Venue Manager, using the Detailed Transactions report or the Payments tab on the booking itself.
- [Operationalize Venue Manager payments](https://mysupport.roller.software/docs/operationalize-venue-manager-payments.md): Learn how to process payments in Venue Manager for various guest scenarios, including gift cards, invoices, and payment request links.
- [Email receipts to guests from Venue Manager](https://mysupport.roller.software/docs/email-receipts-to-guests-from-venue-manager.md): Email a receipt to a guest from the booking's activity stream in Venue Manager. Send it to the booking holder or another email, and the guest gets a PDF link.
- [Send an order confirmation email from the booking in Venue Manager](https://mysupport.roller.software/docs/send-an-order-confirmation-email-from-the-booking-in-venue-manager.md): Send or resend an order confirmation email from a booking in Venue Manager. Edit the recipient or add addresses, and the email is logged in the activity stream.
- [Send emails and log calls from the booking's activity stream](https://mysupport.roller.software/docs/send-emails-and-log-calls-from-the-booking-s-activity-stream.md): Learn to send emails and log calls for bookings in Venue Manager, enhancing guest communication and team collaboration with ROLLER's Pro features.
- [Email delivery status](https://mysupport.roller.software/docs/email-delivery-status.md): Learn how to track email delivery status and resolve issues in ROLLER, ensuring smooth communication with guests during the booking process.
- [Sell items and redeem discounts and memberships at POS](https://mysupport.roller.software/docs/sell-items-and-redeem-discounts-and-memberships-at-pos-1.md)
- [Book multiple guest sessions at POS](https://mysupport.roller.software/docs/book-multiple-guest-sessions-at-pos.md): Add sessions on several dates to one POS booking, such as weekly fitness classes or a school term program, by changing the date and adding each session to cart.
- [Adjust items in existing bookings at POS](https://mysupport.roller.software/docs/adjust-items-in-existing-bookings-at-pos.md): Learn how to adjust existing bookings at POS for a seamless guest experience, enhancing efficiency for staff while managing items and payments effectively.
- [Take payments on existing bookings at POS](https://mysupport.roller.software/docs/take-payments-on-existing-bookings-at-pos.md): Learn how to identify and process outstanding payments for bookings at POS, ensuring guests can enjoy their tickets without hassle.
- [Park bookings at POS](https://mysupport.roller.software/docs/park-bookings-at-pos.md): Streamline your POS experience with the Park feature, allowing you to store and retrieve booking details while managing venue capacity efficiently.
- [Take split payments at POS](https://mysupport.roller.software/docs/take-split-payments-at-pos.md): Enhance guest experience with easy split payments at POS. Simplify billing for groups and streamline transactions for both guests and staff.
- [Send payment links from POS](https://mysupport.roller.software/docs/send-payment-links-from-pos.md): Streamline guest payments by sending payment links directly from POS. Learn how to collect deposits and final payments effortlessly.
- [Email receipts to guests from POS](https://mysupport.roller.software/docs/email-receipts-to-guests-from-pos.md): Capture guest emails at POS by emailing receipts, enhancing promotions and surveys to boost return visits. Learn how to set it up easily!
- [Refund bookings from POS](https://mysupport.roller.software/docs/refund-bookings-from-pos.md): Learn how to issue full or partial refunds at ROLLER POS, manage permissions, and track refund activities efficiently.
- [Reschedule bookings at POS](https://mysupport.roller.software/docs/reschedule-bookings-at-pos.md): Easily reschedule bookings at POS for missed sessions, adjust dates, and manage price differences to keep operations running smoothly.
- [Redeem tickets and assign waivers at POS](https://mysupport.roller.software/docs/redeem-bookings-and-assign-waivers-at-pos.md): Streamline your POS operations by quickly finding bookings, redeeming tickets, and managing waivers for large groups with efficient bulk actions.
- [Get started with POS capacity view](https://mysupport.roller.software/docs/get-started-with-pos-capacity-view.md): Optimize your venue's operations with POS capacity view, offering real-time booking schedules, easy rescheduling, and enhanced staff efficiency.
- [View and manage guest ticket details and photos at POS](https://mysupport.roller.software/docs/view-and-manage-guest-ticket-details-and-photos-at-pos.md): Open a guest's ticket details at POS to see redemption history, add a guest name, upload a photo, set a custom ticket ID and check or remove linked waivers.
- [Create a booking from POS capacity view (on request)](https://mysupport.roller.software/docs/create-a-booking-from-pos-capacity-view-by-request.md): Create bookings directly from the POS capacity view grid by dragging resources and time, ensuring only available products are shown for selection.
- [Keep a booking waitlist for guests at POS](https://mysupport.roller.software/docs/keep-a-booking-waitlist-for-guests-at-pos.md): Manage walk-in guests with ROLLER's waitlist feature, converting them to bookings seamlessly while capturing revenue and optimizing venue capacity.
- [Assign staff members to bookings](https://mysupport.roller.software/docs/assign-staff-members-to-bookings.md): Assign a booking manager, booking host or sales agent to a booking in Venue Manager to track party hosts on run sheets, compare host performance and route tips.
- [Download a party summary for the day](https://mysupport.roller.software/docs/download-a-party-summary-for-the-day.md): Streamline your event management with a customizable party summary. Download a detailed PDF to share booking info, costs, and more with your team.
- [Manage invitations with the party guest list](https://mysupport.roller.software/docs/manage-invitations-with-the-party-guest-list.md): Streamline your event planning with our party guest list! Manage RSVPs, waivers, and invitations effortlessly for kids' parties and corporate events.
- [Organize the day with printed run sheets](https://mysupport.roller.software/docs/organize-the-day-with-printed-run-sheets.md): See an example run sheet filtered for party packages, printed so staff can plan the day.
- [Streamline operations with run sheets](https://mysupport.roller.software/docs/streamline-operations-with-run-sheets.md): Streamline your events with customizable run sheets. Filter, sort, and download to ensure smooth and efficient party management throughout the day.
- [Manage and report on party package bookings](https://mysupport.roller.software/docs/manage-and-report-on-party-package-bookings.md): Manage guest bookings, edit party packages, and analyze performance with tailored options and clear pricing for an optimized checkout experience.
- [Edit party package bookings from Venue Manager and POS](https://mysupport.roller.software/docs/edit-party-package-bookings-from-venue-manager-and-pos.md): Easily update party bookings, adjust guest numbers, and customize inclusions online or at POS to enhance your guests' experience. Learn how!
- [Manage party package add-on availability using stock periods](https://mysupport.roller.software/docs/manage-party-package-add-on-availability-using-stock-periods.md): Enhance guest experiences with stock periods for party package add-ons, boosting revenue by offering timed extras like food and decorations.
- [Manage party bookings with ease using online accounts](https://mysupport.roller.software/docs/manage-party-bookings-with-ease-using-online-accounts.md): Manage party bookings effortlessly online! Guests can reschedule, add guests, and update inclusions, enhancing their experience while reducing staff workload.
- [Get started with online waivers](https://mysupport.roller.software/docs/get-started-with-online-waivers.md): Streamline guest entry with digital waivers, reducing queues and enhancing ticket redemption. Manage waivers easily and improve your venue's efficiency.
- [Get waivers signed before or on arrival](https://mysupport.roller.software/docs/get-waivers-signed-before-or-on-arrival.md): Streamline guest check-in with online waivers, reducing queues and enhancing the experience. Enable waivers pre-visit or on-site for smooth entry.
- [Improve guest arrival flow with QR codes for waiver completion](https://mysupport.roller.software/docs/improve-your-guest-arrival-flow-with-qr-codes-for-waiver-completion.md): Put a QR code on a poster that links to your online waiver or checkout, so guests can sign waivers on their own phones when they arrive at your venue.
- [Create a waiver QR code sign for fast check-ins](https://mysupport.roller.software/docs/create-a-waiver-qr-code-sign-for-fast-check-ins.md): Speed up guest check-in with a QR code for online waivers. Learn to create, customize, and print your QR code sign for seamless arrivals.
- [Send waiver requests by SMS/text or email from Venue Manager](https://mysupport.roller.software/docs/send-waiver-requests-by-sms-text-or-email-from-venue-manager.md): Streamline your event check-in by sending waiver requests via SMS or email directly from Venue Manager, ensuring guests sign before arrival.
- [Set up a waiver kiosk](https://mysupport.roller.software/docs/set-up-a-waiver-kiosk-1.md): Streamline guest entries with a waiver kiosk, enhancing experience and reducing congestion while protecting your venue against liability.
- [View and manage signed waivers from Venue Manager](https://mysupport.roller.software/docs/view-and-manage-signed-waivers-from-venue-manager.md): Manage guest waivers effortlessly in Venue Manager. Access signed waivers, send requests, and enhance your venue's liability protection today!
- [Get started with guest and member check-in](https://mysupport.roller.software/docs/get-started-with-check-in-at-your-venue.md): Learn how to check in guests by redeeming tickets and memberships efficiently using ROLLER's POS system and self-serve kiosks for a smooth experience.
- [Set up printed, emailed and wallet tickets](https://mysupport.roller.software/docs/setup-printed-emailed-wallet-tickets.md): Choose master or itemized tickets, then set up printed tickets at POS, emailed tickets and digital wallet tickets for your venue.
- [Check in a guest at the venue](https://mysupport.roller.software/docs/how-do-i-check-in-a-guest-at-the-venue.md): Check in guests easily with POS or the Mobile Check-in app. Scan QR codes, redeem tickets, and manage waivers for a smooth experience.
- [Check in a member at the venue](https://mysupport.roller.software/docs/how-do-i-check-in-a-member-at-the-venue.md): Streamline member check-ins with ROLLER. Redeem memberships easily at POS or Venue Manager, ensuring discounts and benefits are applied correctly.
- [Redeem tickets and assign waivers at POS](https://mysupport.roller.software/docs/redeem-bookings-and-assign-waivers-at-pos-2.md): Streamline your POS operations by quickly finding bookings, redeeming tickets, and managing waivers for large groups with efficient bulk actions.
- [Redeem memberships at POS](https://mysupport.roller.software/docs/redeem-memberships-at-pos.md): Redeem a member's discounts at POS, for one member, a linked family or a group, and look up a member's details between sales.
- [View and manage guest ticket details and photos at POS](https://mysupport.roller.software/docs/view-and-manage-guest-ticket-details-and-photos-at-pos-2.md)
- [Park bookings at POS](https://mysupport.roller.software/docs/park-bookings-at-pos-2.md)
- [Verify member photos at POS](https://mysupport.roller.software/docs/verify-member-benefits-at-pos-2.md): What the Verify prompt at POS does, when it appears and how to match a member to the photo on file.
- [Add member photos to a membership at POS](https://mysupport.roller.software/docs/add-member-photos-to-a-membership-at-pos-3.md): Easily add or update member photos in POS for quick identity verification at check-in, ensuring memberships are used by the right person.
- [Enter a custom ID for a membership at POS](https://mysupport.roller.software/docs/enter-a-custom-id-for-a-membership-at-pos-3.md)
- [Print membership cards at POS](https://mysupport.roller.software/docs/print-membership-cards-at-pos-2.md)
- [Capture custom ticket IDs at POS](https://mysupport.roller.software/docs/capture-custom-ticket-ids-at-pos.md): Set up custom ticket ID capture for products needing scannable IDs, linking guests to their passes seamlessly at checkout. Learn how to enable it now!
- [ROLLER + Alvarado integration](https://mysupport.roller.software/docs/roller-alvarado-integration-1.md)
- [Get started with the Mobile Check-in app](https://mysupport.roller.software/docs/getting-started-with-the-mobile-check-in-app.md): Use ROLLER's Mobile Check-in app to look up bookings and redeem tickets on a mobile device. See when to use it and how to set it up.
- [Search for and redeem tickets using the Mobile Check-in app](https://mysupport.roller.software/docs/search-for-and-redeem-tickets-using-the-mobile-check-in-app.md): Learn to search and redeem tickets using the Mobile Check-in app with barcode scanning, NFC, and easy booking management for a seamless experience.
- [View and send waivers in the Mobile Check-in app](https://mysupport.roller.software/docs/view-and-send-waivers-in-the-mobile-check-in-app.md): Streamline guest check-ins and waiver signing with the Mobile Check-In app and enhance efficiency during busy weekends.
- [Create your self-serve kiosk devices](https://mysupport.roller.software/docs/create-your-self-serve-kiosk-devices-1.md)
- [Set up self-serve kiosks for discount codes and gift cards](https://mysupport.roller.software/docs/set-up-self-serve-kiosks-for-discount-codes-and-gift-cards-1.md)
- [Monitor daily capacity and redemptions](https://mysupport.roller.software/docs/monitor-daily-capacity-and-redemptions.md): Monitor guest bookings and availability in real-time with the daily capacity page, optimizing resources and predicting peak times effortlessly.
- [Monitor monthly bookings from the calendar in Venue Manager](https://mysupport.roller.software/docs/monitor-monthly-bookings-from-the-calendar-in-venue-manager.md): Manage your bookings effortlessly with our customizable calendar, displaying monthly bookings and redemptions for selected products.
- [Temporarily block or reduce capacity of a resource](https://mysupport.roller.software/docs/temporarily-block-or-reduce-capacity-of-a-resource.md): Learn how to block or reduce resource capacity in Venue Manager for maintenance or renovations, and manage existing blocked entries effectively.
- [Why can’t I update the date on a booking?](https://mysupport.roller.software/docs/why-can-t-i-update-the-date-on-a-booking.md): The original session time may not exist on the new date. Remove the products from the booking in Venue Manager, then add them again for the new date and time.
- [How do I bypass the buffer time for a party package?](https://mysupport.roller.software/docs/how-do-i-bypass-the-buffer-time-for-a-party-package.md): Temporarily disable buffer time for party package bookings to maximize efficiency and resource use. Follow our guide for easy setup adjustments.
- [Why am I receiving emails saying bookings are missing locations?](https://mysupport.roller.software/docs/why-am-i-receiving-emails-saying-bookings-are-missing-locations.md): A Bookings missing locations email means a booking has no resource assigned. Assign one from the booking's Order tab in Venue Manager and check product setup.
- [Why is my wristband schedule printing wrong time intervals?](https://mysupport.roller.software/docs/why-is-my-wristband-schedule-printing-wrong-time-intervals.md): Wristband schedules print at the wrong intervals when products with other session intervals are assigned. Exclude them in Venue Manager, then export to check.
- [Why is the total amount of a recurring membership higher than expected?](https://mysupport.roller.software/docs/why-is-the-total-amount-of-a-recurring-membership-higher-than-expected.md): Each recurring membership charge adds to the booking total, so it grows over time. Find every payment under the booking's Payments tab in Venue Manager.
- [How do I request a refund letter?](https://mysupport.roller.software/docs/how-do-i-request-a-refund-letter.md): Submit a ticket to ROLLER support with the guest name, booking ID, amount and last four card digits. The support team then issues a refund letter.
- [Refund to credit card after gift card refund](https://mysupport.roller.software/docs/refund-to-credit-card-after-gift-card-refund.md): After refunding a booking to a gift card, you can't refund the card from Venue Manager. Ask ROLLER support to process it and add a note to the canceled booking.
- [Why did my guest not receive a full refund?](https://mysupport.roller.software/docs/why-did-my-guest-not-receive-a-full-refund.md): Learn how to issue refunds for booking totals and tips at POS to avoid confusion for guests expecting full refunds. Follow our step-by-step guide!
- [How do I search for bookings based off the guest's credit card number?](https://mysupport.roller.software/docs/how-do-i-search-for-bookings-based-off-the-guest-s-credit-card-number.md): Find bookings by the last four digits of a guest's card in the Venue Manager Transactions view for ROLLER Payments, then filter by status, channel or method.
- [How can I switch between venues?](https://mysupport.roller.software/docs/how-can-i-switch-between-venues.md): Switch venues effortlessly with Venue Manager, keeping your product view consistent across HQ and managed venues for seamless comparisons.
- [Should I add tax to a gift card, cashless card or wallet product type?](https://mysupport.roller.software/docs/should-i-add-tax-to-a-gift-card-cashless-card-or-wallet-product-type.md): No. ROLLER applies your 0% tax rate to new gift card, cashless card and wallet products, so tax applies on redemption. Override it in product setup if needed.
- [How do I update my waiver text to be compliant with Florida state laws?](https://mysupport.roller.software/docs/how-do-i-update-my-waiver-text-to-be-compliant-with-florida-state-laws.md): Ensure compliance with Florida waiver laws by highlighting minor guardian notices in larger text. Protect your business from legal risks effectively.
- [How do I add products to an existing booking?](https://mysupport.roller.software/docs/how-do-i-add-products-to-an-existing-booking.md): Add tickets or products to an existing booking from the Availabilities tab in Venue Manager, then save and reserve. Also remove items or change quantity.
- [Why can't I edit or refund a booking in the past?](https://mysupport.roller.software/docs/why-can-t-i-edit-or-refund-a-booking-in-the-past.md): Editing or refunding a past booking needs the right staff permissions and a booking modifications setting in Venue Manager. Change it, edit, then revert.
- [Can I give a refund if the guest does not have a receipt?](https://mysupport.roller.software/docs/can-i-give-a-refund-if-the-guest-does-not-have-a-receipt.md): Learn how to issue refunds without a receipt or booking ID using POS and Venue Manager, ensuring a smooth process for partially or fully paid bookings.
- [Can I reactivate a canceled booking?](https://mysupport.roller.software/docs/can-i-reactivate-a-canceled-booking.md): A canceled booking can't be reactivated. Create a new booking in Venue Manager instead to keep resource capacity accurate, and refund the old one if needed.
- [How do I cancel a guest invoice?](https://mysupport.roller.software/docs/how-do-i-cancel-an-invoice.md): Cancel a guest invoice from the booking's activity stream in Venue Manager. The guest can no longer open or pay it. Cancel it before you issue a new invoice.
- [If I archive a product, will this impact bookings already in ROLLER?](https://mysupport.roller.software/docs/if-i-archive-a-product-will-this-impact-bookings-already-in-roller.md): Archiving a product won't affect existing bookings, but changes to those bookings are restricted. Learn how to manage archived products effectively.
- [How do I apply a tax exemption to a booking?](https://mysupport.roller.software/docs/how-do-i-apply-a-tax-exemption-to-a-booking.md): Learn how to create a company and apply tax exemptions for bookings in Venue Manager, ensuring a smooth process for tax-exempt sales.
- [Why am I getting a session error when adding tickets to a booking?](https://mysupport.roller.software/docs/why-am-i-getting-a-session-error-when-adding-tickets-to-a-booking.md): The "Could not find session" error appears when a product schedule changed after booking. Remove all items in Venue Manager, save, then add them back.
- [Why can’t I enter cent values with a comma or period?](https://mysupport.roller.software/docs/why-can-t-i-enter-cent-values-with-a-comma-or-period.md): Resolve decimal input issues in ROLLER by aligning your Windows and Chrome language settings for seamless payment processing.
- [How do I see the full history of changes made to a booking?](https://mysupport.roller.software/docs/how-do-i-see-the-full-history-of-changes-made-to-a-booking.md): Filter a booking's activity stream in Venue Manager to Logs to see its full history of changes, payments, refunds and creation, without emails or call logs.
- [How do I add notes to a booking?](https://mysupport.roller.software/docs/how-do-i-add-notes-to-a-booking.md): Add essential notes to bookings in Venue Manager and POS for guest requests, dietary needs, and setup instructions. Streamline your team's communication!
- [Why does POS ask for approval to redeem a ticket?](https://mysupport.roller.software/docs/why-does-pos-ask-for-approval-to-redeem-a-ticket.md): What the Approval needed to redeem ticket setting does, which tickets trigger it and who can approve.
- [Can I check in a guest who has been banned?](https://mysupport.roller.software/docs/why-can-t-i-check-in-a-banned-guest.md): What happens at POS when a guest is flagged as banned, who can approve the redemption, how to turn the prompt off and where guest flags come from.
- [Can I redeem a ticket after the booking date has passed?](https://mysupport.roller.software/docs/can-i-redeem-a-ticket-after-the-booking-date-has-passed.md): Redeem a past-dated ticket by searching for the booking at POS. The redemption counts for today, which affects Revenue Recognition and Attendance reports.
- [How can I use a scanner with ROLLER?](https://mysupport.roller.software/docs/how-can-i-use-a-scanner-with-roller-1.md)
- [Can guests sign waivers at SSK without purchasing a ticket?](https://mysupport.roller.software/docs/can-guests-sign-waivers-at-ssk-without-purchasing-a-ticket.md): Yes. Turn on Include waiver flow for your self-serve kiosk devices in Venue Manager, so walk-ins and party guests can sign a waiver without buying a ticket.
- [Why isn’t my calendar showing any bookings?](https://mysupport.roller.software/docs/why-isn-t-my-calendar-showing-any-bookings.md): The Venue Manager calendar shows no products by default. Select the products you want to see bookings for, then save the view as a custom view to reuse it.
- [Why does the calendar show more bookings than availability?](https://mysupport.roller.software/docs/why-does-the-calendar-show-more-bookings-than-availability.md): The bookings calendar shows a booking's total tickets at its first session time. Open the booking's Order tab in Venue Manager to see tickets for each session.
- [How can I change the party room resource for an existing booking?](https://mysupport.roller.software/docs/how-can-i-change-the-party-room-resource-for-an-existing-booking.md): Move a party booking to a different room in Venue Manager. Open the booking's Order tab, select Edit resources and choose a resource included in the product.
- [How do I override my capacity limit to allow overbookings?](https://mysupport.roller.software/docs/how-do-i-override-my-capacity-limit-to-allow-overbookings.md): Manage venue capacity with ROLLER's overbooking feature, allowing bookings beyond limits while ensuring control with manager PIN prompts.
- [How do I prevent double-booking of party rooms?](https://mysupport.roller.software/docs/how-do-i-prevent-double-booking-of-party-rooms.md): Prevent double-booking in party rooms with ROLLER's resource management, buffer time, and accurate availability checks for seamless scheduling.
- [Guests, CRM & Loyalty](https://mysupport.roller.software/docs/guests-crm-loyalty.md): Know your guests, keep them coming back and market to them with purpose. Manage profiles, memberships, loyalty programs and segments.
- [Manage guest records in Venue Manager](https://mysupport.roller.software/docs/manage-guest-records-in-venue-manager.md): Manage guest records in ROLLER with ease. Access details, filter searches, send emails, and segment guests for targeted marketing.
- [Create and manage companies in Venue Manager](https://mysupport.roller.software/docs/create-and-manage-companies-and-contacts-from-venue-manager.md): Manage group bookings effortlessly with a centralized company profile, storing contacts, tax IDs, and booking details for schools and businesses.
- [Edit and merge guest records](https://mysupport.roller.software/docs/edit-and-merge-guest-records.md): Learn how to edit guest records and merge duplicates in Venue Manager, ensuring accurate guest data management with ease.
- [Export guest records to a CSV file](https://mysupport.roller.software/docs/export-guest-records-to-a-csv-file.md): Download your guest records from Venue Manager as a CSV file, including contact details, total spend, marketing opt-in, last booking and number of bookings.
- [Assign guest flags and receive banned guest alerts](https://mysupport.roller.software/docs/guest-flags-and-banned-guest-alerts.md): Manage guest experiences with Guest Flags in ROLLER. Record, share, and block guests easily to enhance service and ensure safety at your venue.
- [Create guest records at POS](https://mysupport.roller.software/docs/create-guest-records-at-pos.md): Learn how to add and manage guest records at POS for seamless bookings and payments, ensuring a smooth experience for recurring membership products.
- [Configure online accounts in progressive checkouts](https://mysupport.roller.software/docs/configure-online-accounts-in-progressive-checkouts.md): Enable online accounts for guests to manage passes, memberships, and bookings easily, reducing costs and enhancing convenience at your venue.
- [How guests sign in and use online accounts](https://mysupport.roller.software/docs/sign-in-and-use-online-accounts.md): Enable your guests to manage and redeem passes, memberships, and gift cards effortlessly with online accounts, enhancing their experience and saving you time.
- [Encourage guests to manage their own bookings](https://mysupport.roller.software/docs/encourage-guests-to-manage-their-own-bookings.md): Streamline your operations with ROLLER’s booking management feature, allowing guests to self-manage bookings, reschedule, and update selections effortlessly.
- [Manage guest online accounts](https://mysupport.roller.software/docs/manage-your-online-accounts.md): Manage online accounts in Venue Manager: view status, lock/unlock accounts, and enhance guest security effortlessly. Save time and reduce costs today!
- [Create a membership product](https://mysupport.roller.software/docs/create-a-membership-product-1.md): Create valuable memberships with exclusive perks and discounts to boost loyalty and revenue at your venue. Learn to set up tiers and benefits today!
- [Create a group membership product](https://mysupport.roller.software/docs/create-a-group-membership-product-beta-1.md): Boost your venue's revenue with group memberships! Learn to create, manage, and customize memberships for families, friends, and corporate groups.
- [Create a membership booking agreement](https://mysupport.roller.software/docs/create-a-booking-agreement-2.md): Require guests to accept digital terms for recurring memberships, reducing disputes and ensuring compliance with your venue's booking agreement.
- [Find and manage signed booking agreements in Venue Manager](https://mysupport.roller.software/docs/find-and-manage-signed-booking-agreements-in-venue-manager.md): Quickly find and email signed booking agreements in Venue Manager to resolve disputes and manage memberships efficiently. Premium feature available.
- [US-based venues: Membership requirements for click-to-cancel rule](https://mysupport.roller.software/docs/us-based-venues-membership-requirements-for-click-to-cancel-rule.md): Learn about the FTC's click-to-cancel rule, its impact on subscription services, and how ROLLER helps venues comply with cancellation policies.
- [Maximize recurring membership revenue with Smart Dunning](https://mysupport.roller.software/docs/maximize-recurring-membership-revenue-with-smart-dunning.md): Maximize recurring payment recovery with Smart Dunning for ROLLER Payments, leveraging machine learning to reduce membership churn and optimize collections.
- [Find out why members cancel and provide offers to stay](https://mysupport.roller.software/docs/find-out-why-members-cancel-and-provide-offers-to-stay.md): Set up cancellation rescue offers in Venue Manager to retain members with pauses, alternative plans, discounts, and cancellation reports.
- [Sell recurring payment memberships at POS](https://mysupport.roller.software/docs/sell-recurring-payment-memberships-at-pos.md): Sell recurring payment memberships at POS, set start dates, and authorize cards for seamless transactions. Upgrade easily and manage guest profiles efficiently.
- [Sell fixed-price memberships at POS](https://mysupport.roller.software/docs/sell-fixed-price-memberships-at-pos.md): Sell fixed-price memberships at POS with a one-time payment. Set future start dates and complete transactions easily for guest bookings.
- [Redeem memberships at POS](https://mysupport.roller.software/docs/redeem-memberships-at-pos-2.md): Redeem a member's discounts at POS, for one member, a linked family or a group, and look up a member's details between sales.
- [Verify member photos at POS](https://mysupport.roller.software/docs/verify-member-photos-at-pos.md): What the Verify prompt at POS does, when it appears and how to match a member to the photo on file.
- [Check member benefits at POS](https://mysupport.roller.software/docs/check-a-member-s-remaining-benefits.md): How to see what a member's membership includes and what they have left to use, without starting a sale.
- [Add member photos to a membership at POS](https://mysupport.roller.software/docs/add-member-photos-to-a-membership-at-pos.md): Easily add or update member photos in POS for quick identity verification at check-in, ensuring memberships are used by the right person.
- [Print membership cards at POS](https://mysupport.roller.software/docs/print-membership-cards-at-pos.md): Print QR code membership cards from POS. Search for the member, complete their name, custom ticket ID and photo, then print a card to redeem memberships faster.
- [Enter a custom ID for a membership at POS](https://mysupport.roller.software/docs/enter-a-custom-id-for-a-membership-at-pos.md): Add a custom ticket ID to a membership at POS to link a physical card or key tag. Scanning it pulls up the member and applies their membership discounts.
- [Upgrade a non-membership product to a membership at POS](https://mysupport.roller.software/docs/upgrade-a-non-membership-product-to-a-membership-at-pos.md): Upgrade non-membership products to memberships at POS with our guide. Increase recurring revenue and streamline sales in Venue Manager today!
- [Upgrade and downgrade memberships at POS](https://mysupport.roller.software/docs/upgrade-and-downgrade-memberships-at-pos-1.md)
- [Search for members in Venue Manager](https://mysupport.roller.software/docs/search-for-members-in-venue-manager.md): Find a member in Venue Manager by name, phone number or email with global search, or search and filter the members list for current and past memberships.
- [Redeem a membership in Venue Manager](https://mysupport.roller.software/docs/redeem-a-membership-in-venue-manager-1.md)
- [Manage all members](https://mysupport.roller.software/docs/manage-all-members.md): Find members in Venue Manager, get a list of your active members, read each membership status and follow up on declined recurring payments.
- [Membership status](https://mysupport.roller.software/docs/membership-status.md): What each ROLLER membership status means, when memberships expire and how to change a fixed-price membership's expiry date.
- [Manage payments for recurring memberships](https://mysupport.roller.software/docs/manage-payments-for-recurring-memberships.md): Manage recurring memberships effortlessly with ROLLER's Smart Dunning, ensuring payment recovery and minimizing churn. Learn more in our guide!
- [Apply credit to a recurring payment membership](https://mysupport.roller.software/docs/applying-credit-to-a-recurring-payment-membership.md): Learn how to add credit to recurring payment memberships in Venue Manager, including issuing credits and managing payments effectively.
- [Update recurring membership payment details from POS or Venue Manager](https://mysupport.roller.software/docs/update-recurring-membership-payment-details-from-pos-or-venue-manager.md): Update recurring membership payment details easily from POS or Venue Manager to ensure future payments continue without interruption.
- [Reactivate recurring payment memberships in Venue Manager](https://mysupport.roller.software/docs/reactivate-recurring-payment-memberships-in-venue-manager.md): Learn how to reactivate recurring payment memberships in Venue Manager through search, bookings, or members page with easy step-by-step instructions.
- [Cancel memberships from Venue Manager](https://mysupport.roller.software/docs/cancel-memberships-from-venue-manager.md): Learn how to cancel recurring and fixed-price memberships in Venue Manager, including scheduling, reactivating, and managing guest options.
- [Calculate pro-rata charges for membership upgrades](https://mysupport.roller.software/docs/calculate-pro-rata-charges-for-membership-upgrades.md): See the formula ROLLER uses to work out the one-off pro-rata amount charged or credited when a guest upgrades or downgrades a membership, with an example.
- [Offer discounts on recurring memberships](https://mysupport.roller.software/docs/offer-discounts-on-recurring-memberships-1.md): Entice guests with membership discounts! Set up recurring offers for fixed or indefinite durations to boost sign-ups and enhance member benefits.
- [Encourage guests to self-serve membership upgrades, renewals and cancellations](https://mysupport.roller.software/docs/encourage-guests-to-self-serve-membership-upgrades-renewals-and-cancellations.md): Boost your membership sales with ROLLER's management tools, enabling guests to self-manage upgrades, renewals, and cancellations effortlessly.
- [Pause memberships in Venue Manager and online accounts](https://mysupport.roller.software/docs/pause-memberships-in-venue-manager-and-online-accounts-beta-1.md): Allow members to pause their memberships easily, keeping them engaged without cancellation. Learn how to manage pauses in Venue Manager today!
- [How do I update my membership prices?](https://mysupport.roller.software/docs/how-do-i-update-my-membership-prices-2.md): How to change a ROLLER membership's price: create a new membership product, swap it into your online checkouts and POS, then move current members across.
- [Create and manage guest segments](https://mysupport.roller.software/docs/create-and-manage-guest-segments.md): Optimize your marketing with guest segmentation in ROLLER. Create targeted campaigns, automate messages, and enhance guest engagement effortlessly.
- [Configure marketing opt-in settings](https://mysupport.roller.software/docs/subscriber-opt-in.md): Ask guests to opt in to marketing in Venue Manager. Set the default checkbox state and opt-in message shown in online checkout, waivers, kiosks and POS.
- [Get started with guest surveys](https://mysupport.roller.software/docs/get-started-with-guest-surveys.md): Unlock valuable insights with guest surveys to enhance your Guest Experience Score, drive repeat visits, and boost business growth effortlessly.
- [Set up and share your guest survey](https://mysupport.roller.software/docs/set-up-and-share-your-guest-survey.md): Collect guest feedback with surveys to enhance their experience. Customize, share, and analyze insights to improve your venue's performance.
- [Analyze guest survey responses](https://mysupport.roller.software/docs/analyze-your-guest-survey-responses.md): Capture and analyze guest feedback effortlessly with Venue Manager's surveys. Filter responses to uncover insights and enhance the guest experience.
- [Use the guest insights dashboard](https://mysupport.roller.software/docs/use-the-guest-insights-dashboard.md): Unlock guest insights with our dashboard to track performance, uncover trends, and enhance sentiment through effective survey analysis.
- [Get started with ROLLER Connect for Salesforce (on request)](https://mysupport.roller.software/docs/get-started-with-roller-connect-for-salesforce.md): Connect ROLLER and Salesforce seamlessly with ROLLER Connect for real-time guest data sync, event management, and enhanced CRM capabilities.
- [How data flows between ROLLER and Salesforce](https://mysupport.roller.software/docs/how-data-flows-between-roller-and-salesforce.md): Understand how ROLLER Connect syncs guest and booking data with Salesforce, ensuring seamless integration for event management and customer insights.
- [ROLLER Connect for Salesforce glossary](https://mysupport.roller.software/docs/roller-connect-for-salesforce-glossary.md): Understand ROLLER and Salesforce terminology with our mapping guide, plus insights on ROLLER Connect for Salesforce and printing integrations.
- [Sync ROLLER guest and booking data to Salesforce (on request)](https://mysupport.roller.software/docs/sync-roller-guest-and-booking-data-to-salesforce.md): Sync guest bookings and profiles to Salesforce in real-time with ROLLER Connect – CRM, enhancing customer engagement and retention effortlessly.
- [Manage group event sales in Salesforce (on request)](https://mysupport.roller.software/docs/manage-group-event-sales-in-salesforce.md): Manage group event sales seamlessly in Salesforce with ROLLER Connect, integrating live availability and booking confirmations in one platform.
- [Reserve a resource across multiple days in Salesforce (on request)](https://mysupport.roller.software/docs/reserve-a-resource-across-multiple-days-in-salesforce.md): Book multiple days for your conference effortlessly. Check availability, reserve resources, and manage bookings seamlessly with ROLLER Connect.
- [ROLLER Connect for Salesforce FAQs](https://mysupport.roller.software/docs/roller-connect-for-salesforce-faqs.md): Learn how ROLLER Connect for Salesforce syncs guest and booking data, streamlining CRM and event sales without switching platforms.
- [Troubleshoot ROLLER Connect for Salesforce](https://mysupport.roller.software/docs/troubleshoot-roller-connect-for-salesforce.md): Troubleshoot ROLLER Connect for Salesforce with this guide, covering sync issues, record saving, and integration tips for seamless operations.
- [ROLLER Loyalty overview](https://mysupport.roller.software/docs/roller-loyalty-overview.md): Boost guest loyalty and drive repeat visits with ROLLER Loyalty, a seamless program that rewards spending and engagement without extra systems.
- [Get started with ROLLER Loyalty](https://mysupport.roller.software/docs/get-started-with-roller-loyalty.md): Boost guest loyalty with ROLLER Loyalty! Reward repeat visits, increase spending, and grow your business effortlessly with our integrated program.
- [How loyalty works seamlessly in the background](https://mysupport.roller.software/docs/how-loyalty-works-seamlessly-in-the-background.md): Boost guest loyalty with ROLLER's seamless rewards program, turning first-time visitors into repeat guests through automatic points and rewards tracking.
- [Choose the right loyalty rule for your goal](https://mysupport.roller.software/docs/choose-the-right-loyalty-rule-for-your-goal.md): Unlock the secrets to effective loyalty rules that boost guest spending and visits, ensuring a sustainable rewards program tailored to your venue's needs.
- [Set up loyalty rules and rewards in Venue Manager](https://mysupport.roller.software/docs/set-up-loyalty-rules-and-rewards-in-venue-manager.md): Set up your loyalty program to reward repeat visits and higher spending, with customizable rules and flexible rewards to keep guests coming back.
- [Set up time-limited promotion campaigns for your loyalty program (beta)](https://mysupport.roller.software/docs/set-up-promotions-campaigns-for-your-loyalty-program.md): Boost your loyalty program with time-limited promotions that multiply rewards effortlessly, engaging members and attracting new sign-ups.
- [Launch and market your loyalty program for maximum impact](https://mysupport.roller.software/docs/launch-and-market-your-loyalty-program-for-maximum-impact.md): Learn how to launch and promote your loyalty program effectively to boost guest engagement and drive repeat visits in the attractions industry.
- [Run your loyalty program across multiple venues](https://mysupport.roller.software/docs/run-your-loyalty-program-across-multiple-venues.md): Manage a loyalty program across multiple venues from HQ, enabling cross-venue earning and redemption for a seamless guest experience.
- [How guests join your loyalty program](https://mysupport.roller.software/docs/how-guests-join-your-loyalty-program.md): Grow your loyalty membership effortlessly with ROLLER. Enroll guests at POS, online, or via QR codes for seamless rewards and engagement.
- [How loyalty emails work](https://mysupport.roller.software/docs/how-loyalty-emails-work.md): Automate guest engagement with ROLLER's customizable loyalty emails, enhancing their journey with personalized updates and rewards.
- [Redeem loyalty rewards at POS and online](https://mysupport.roller.software/docs/redeem-loyalty-rewards-at-pos-and-online.md): Unlock loyalty rewards with seamless POS and online redemption. Learn how to enhance guest experiences and drive repeat visits effortlessly.
- [Monitor and improve your loyalty program performance](https://mysupport.roller.software/docs/monitor-and-improve-your-loyalty-program-performance.md): Monitor your loyalty program's success with key metrics post-launch. Learn what to track, interpret data, and optimize for better guest engagement.
- [Manage guest loyalty profiles from Venue Manager](https://mysupport.roller.software/docs/manage-a-guest-s-loyalty-profile-from-venue-manager.md): Manage guest loyalty profiles effortlessly with Venue Manager. Track points, rewards, and progress to enhance customer satisfaction and engagement.
- [Track loyalty activity with loyalty reports](https://mysupport.roller.software/docs/track-loyalty-activity-with-loyalty-reports.md): Track your loyalty program's performance with detailed reports on guest earnings, redemptions, and member activity, all ready for export.
- [Measure the impact of your loyalty program with Analytics](https://mysupport.roller.software/docs/measure-the-impact-of-your-loyalty-program-with-analytics.md): Analyze your loyalty program's performance with dashboards that track guest engagement, revenue impact, and insights for confident decision-making.
- [Push guest segments from ROLLER to Campaign Monitor](https://mysupport.roller.software/docs/push-guest-segments-from-roller-to-campaign-monitor.md): Integrate ROLLER with Campaign Monitor to sync guest segments, enhance email marketing, and boost engagement with personalized campaigns.
- [Campaign Monitor automation](https://mysupport.roller.software/docs/campaign-monitor-automation.md): Maximize guest engagement with Campaign Monitor's automated email journeys. Learn best practices for pre- and post-visit email strategies today!
- [Campaign Monitor FAQs](https://mysupport.roller.software/docs/campaign-monitor-faq.md): Learn how to integrate Campaign Monitor with ROLLER, manage subscribers, and reduce spam in this comprehensive guide for Pro plan users.
- [ROLLER + Patch Retention](https://mysupport.roller.software/docs/roller-patch-retention.md): Boost customer loyalty and engagement with Patch Retention's automated marketing integration for ROLLER, enhancing guest experiences and insights.
- [How do I see how many birthdays our guests have in a certain time frame?](https://mysupport.roller.software/docs/how-do-i-see-how-many-birthdays-our-guests-have-in-a-certain-time-frame.md): Count guest birthdays in a set time frame with a guest segment in Venue Manager. Add a birthday rule for past or upcoming dates, then export the list as a CSV.
- [Reporting & Analytics](https://mysupport.roller.software/docs/reporting-analytics.md): Browse ROLLER's full reporting and analytics documentation — from daily operations reports and bookkeeping tools to visual Analytics dashboards and FAQs.
- [Get started with ROLLER reports](https://mysupport.roller.software/docs/reports-overview-find-the-report-you-need.md): Find the ROLLER report for each job, from daily takings and till balancing to payouts, memberships and month-end accounts.
- [Get to know reporting terms in ROLLER](https://mysupport.roller.software/docs/quick-guide-key-concepts-terms-in-roller-reports.md): Look up what funds received, deferred revenue, net revenue and other ROLLER report terms mean, with a worked example of one booking.
- [Choose cash or accrual accounting for your reports](https://mysupport.roller.software/docs/how-roller-tracks-revenue-cash-versus-accrual-accounting.md): Understand how ROLLER recognizes revenue with cash and accrual accounting, impacting your venue's financial reporting and decision-making.
- [Set up reporting categories and GL codes](https://mysupport.roller.software/docs/set-up-and-manage-reporting-categories-and-gl-codes.md): Organize venue data with reporting categories in ROLLER, simplifying revenue analysis and bookkeeping. Learn to create and manage categories effectively.
- [Filter, customize and download a report](https://mysupport.roller.software/docs/customize-the-reporting-grid.md): Filter a ROLLER report by date, choose, sort and group columns, then download it as CSV or Excel from the notifications panel.
- [Save and reuse customized views](https://mysupport.roller.software/docs/save-and-reuse-customized-views.md): Streamline your workflow with ROLLER's saved views. Learn to create, edit, and manage custom filters for efficient data access in reports and bookings.
- [Email reports on a schedule](https://mysupport.roller.software/docs/scheduled-reports.md): Automate report delivery via email with scheduled reports. Learn to create, manage, and configure reports for efficient data distribution.
- [Venue Manager dashboard](https://mysupport.roller.software/docs/the-venue-manager-dashboard.md): See one day’s guest feedback, bookings, funds received, membership KPIs and product sales at a glance on the Venue Manager dashboard.
- [Daily Summary report](https://mysupport.roller.software/docs/daily-summary-report.md): Get a daily snapshot of your venue's performance with the Daily Summary report, covering takings, attendance, and sales metrics for effective monitoring.
- [Bookings report](https://mysupport.roller.software/docs/bookings-report.md): See every booking for the dates you choose, with guest numbers, booking values and what’s still owing, and find unpaid bookings to follow up
- [Attendance report](https://mysupport.roller.software/docs/attendance-report.md): Track ticket redemptions at POS to monitor guest attendance, filter results, and understand unique vs. total redemptions for better insights.
- [Detailed Transactions report](https://mysupport.roller.software/docs/detailed-transactions-report.md): Track payments, refunds, and financial transactions in ROLLER with customizable reports, filters, and export options for efficient data management.
- [Transactions by Channel report](https://mysupport.roller.software/docs/transactions-by-channel.md): Analyze payment methods over time with our detailed report, showcasing transactions by type like Credit Card, Cash, PayPal, and more.
- [Staff Gratuity report](https://mysupport.roller.software/docs/staff-gratuity-report.md): See each tip, who it was assigned to and how it was paid in the Staff Gratuity report in Venue Manager. Filter by staff or device and total tips for payroll.
- [Till Reconciliation report](https://mysupport.roller.software/docs/till-reconciliation-report.md): Review detailed POS till session data beyond 7 days to track discrepancies, and maintain accurate financial records .
- [Till Discrepancy by Staff Export report](https://mysupport.roller.software/docs/till-discrepancy-by-staff-export-report.md): Download a PDF of POS tills that were over or short, by device, with the staff on each till session.
- [Invoices report (guest invoices)](https://mysupport.roller.software/docs/invoices-report.md): See which guest invoices are paid or pending, when each is due and how it was paid, in the Invoices report.
- [Recurring Payment Log report](https://mysupport.roller.software/docs/recurring-payment-log-report-1.md): Use the Recurring Payment Log report to see each recurring membership payment ROLLER attempted, whether it succeeded and why it failed.
- [Detailed Product Sales report](https://mysupport.roller.software/docs/detailed-product-sales-report.md): Track sales performance, identify best-selling products, and compare revenue across channels with our detailed sales report in Venue Manager.
- [Stock Sales report](https://mysupport.roller.software/docs/stock-sales-report.md): Analyze stock sales of food, beverage, and retail items to optimize profits and margins with our comprehensive Stock Sales report.
- [Cost of Goods report](https://mysupport.roller.software/docs/cost-of-goods-report.md): Analyze your venue's sales and costs with the Cost of Goods report, revealing profit margins and stock product performance for informed decision-making.
- [Gift Card Sales report](https://mysupport.roller.software/docs/gift-card-sales-report.md): Analyze gift card sales with detailed reports, filter by date, and track discounts to optimize your sales strategy effectively.
- [Sales by Modifier report](https://mysupport.roller.software/docs/sales-by-modifier-report.md): Access detailed Sales by Modifier reports, including quantity and value of purchased modifiers, and learn how to filter and generate your data effectively.
- [Stock movement report](https://mysupport.roller.software/docs/stock-movement-report.md): Optimize your venue's stock management with our Stock Movement Report, tracking spoilage, breakage, and wastage costs for better operational decisions.
- [ROLLER for bookkeepers: set up and close the month](https://mysupport.roller.software/docs/roller-for-bookkeepers.md): Set up ROLLER to match your books, run the month-end reports and Xero Export, and reconcile ROLLER Payments payouts. A guide for bookkeepers.
- [Revenue recognition and product expiry rules in ROLLER (accrual accounting)](https://mysupport.roller.software/docs/revenue-recognition-and-product-expiry-rules-in-roller-accrual-accounting.md): See when ROLLER counts revenue for each product type under accrual accounting, including parties paid ahead and no-shows.
- [Revenue Recognition report](https://mysupport.roller.software/docs/revenue-recognition-report.md): Explore the Revenue Recognition report to track income, audit transactions, and reconcile revenue using accrual accounting principles for your venue.
- [Ledger Summary report](https://mysupport.roller.software/docs/ledger-summary-report.md): Track key financial metrics with the Ledger Summary report. Monitor tax, filter data, and export results for effective financial management.
- [Trial Balance report](https://mysupport.roller.software/docs/trial-balance-report.md): Get a clear financial snapshot with ROLLER's Trial Balance report, tracking revenue, deferred income, and outstanding balances for accurate reconciliation.
- [Sales Tax report (accrual accounting)](https://mysupport.roller.software/docs/sales-tax-report-accrual-accounting.md): Get a detailed breakdown of your Sales Tax report, including taxable and non-taxable sales, tax on fees, and net revenue for accurate tax reporting.
- [Sales Tax report (cash accounting)](https://mysupport.roller.software/docs/sales-tax-report-cash-accounting.md): Get detailed insights on Sales Tax with our report, tracking taxable and non-taxable sales, tax rates, and funds received for accurate financial reporting.
- [Use the Sales Tax report with multi-component tax rates (on request)](https://mysupport.roller.software/docs/use-the-sales-tax-report-with-multi-component-tax-rates-on-request.md): Reconcile revenue and tax with the multi-component Sales Tax report, detailing tax owed to authorities and ensuring accurate totals across products and fees.
- [Bookings receivables report](https://mysupport.roller.software/docs/bookings-receivables-report.md): Manage pending bookings with the receivables report, track outstanding payments, and ensure timely collections for effective accounts receivable management.
- [Deferred Revenue by Booking report](https://mysupport.roller.software/docs/deferred-revenue-by-bookings-report.md): Understand deferred revenue, including gift card balances and booking statuses, with our detailed report for effective financial management.
- [Map GL accounts and tax rates for the Xero Export](https://mysupport.roller.software/docs/map-gl-accounts-and-tax-rates-for-the-xero-export.md): Streamline your Xero accounting with ROLLER's export feature, ensuring accurate revenue and payment tracking for seamless reconciliation and reporting.
- [Xero Export (accrual accounting)](https://mysupport.roller.software/docs/xero-export-accrual-accounting.md): Easily export data for Xero using accrual accounting, ensuring accurate journal entries and seamless integration with your accounting processes.
- [Xero Export (cash accounting)](https://mysupport.roller.software/docs/xero-export-cash-accounting.md): Generate a .csv file for Xero cash accounting with our guide on setup, export, and troubleshooting to ensure smooth integration and accurate reporting.
- [Membership Growth report](https://mysupport.roller.software/docs/membership-growth-report.md): Use the Membership Growth report in Venue Manager to see members gained and lost each day, check whether your member base grew and find who left on a day.
- [Membership Redemptions report](https://mysupport.roller.software/docs/membership-redemptions-report.md): Track member usage with the Membership Redemptions report, reviewing check-ins, discounts, ticket IDs, dates, filters, and redemption trends by product.
- [Membership Entitlement Redemptions report](https://mysupport.roller.software/docs/membership-entitlement-redemptions-report.md): Get a comprehensive view of membership redemptions, including cross-venue activity, with the Membership Entitlement Redemptions report.
- [Membership Status Log report](https://mysupport.roller.software/docs/membership-status-log-report.md): Use the Membership Status Log to track member history, declined payments, cancellations and expiries, then follow up before memberships lapse.
- [Memberships report](https://mysupport.roller.software/docs/memberships-report.md): See each membership sold in a date range with its status, redemptions and expiry in Venue Manager. Find members to contact and those who've stopped visiting.
- [Membership Cancellations report](https://mysupport.roller.software/docs/membership-cancellations-report.md): Analyze membership cancellations to uncover trends, reasons, and usage patterns. Learn how to set up reports for better member retention insights.
- [Membership Cancellation Rescue report](https://mysupport.roller.software/docs/membership-cancellation-rescue-report.md): Enhance your membership program with insights from the Membership Cancellation Rescue report to retain members through effective cancellation rescue offers.
- [Recurring Payment Log report](https://mysupport.roller.software/docs/recurring-payment-log-report.md): Use the Recurring Payment Log report to see each recurring membership payment ROLLER attempted, whether it succeeded and why it failed.
- [Track loyalty activity with loyalty reports](https://mysupport.roller.software/docs/track-loyalty-activity-with-loyalty-reports-1.md): Track your loyalty program's performance with detailed reports on guest earnings, redemptions, and member activity, all ready for export.
- [Get started with Analytics](https://mysupport.roller.software/docs/get-started-with-analytics.md): Unlock business growth with ROLLER Analytics, transforming venue data into actionable insights through visual dashboards and reports.
- [View and interact with visual dashboards and reports](https://mysupport.roller.software/docs/view-and-interact-with-visual-dashboards-and-reports.md): Unlock the power of Analytics to visualize business data, track key metrics, and interact with dashboards and reports for informed decision-making.
- [Revenue analytics dashboard](https://mysupport.roller.software/docs/revenue-analytics-dashboard.md): Analyze your venue's financial data with our dashboard, revealing net revenue trends, sales channels, and product performance for strategic growth.
- [Online checkout revenue dashboard](https://mysupport.roller.software/docs/online-checkout-revenue-dashboard.md): Boost online sales with our Analytics dashboard—track revenue, order sizes, and popular products to enhance checkouts and guest satisfaction.
- [Funds received dashboard](https://mysupport.roller.software/docs/funds-received-dashboard.md): Track daily cash inflows, identify sales sources, and analyze payment methods with our dashboard for informed decision-making and maximizing profits.
- [Gift card sales dashboard](https://mysupport.roller.software/docs/gift-card-sales-dashboard.md): Track gift card sales trends, optimize pricing, and boost revenue with our dashboard. Analyze data by channel, product, and time for growth opportunities.
- [Monthly cart size by sales channel report](https://mysupport.roller.software/docs/monthly-cart-size-by-sales-channel-report.md): Analyze average booking sizes across sales channels monthly to optimize strategies and understand guest spending habits. Unlock insights for better revenue.
- [Revenue by hour of the day report](https://mysupport.roller.software/docs/revenue-by-hour-of-the-day-report.md): Analyze hourly revenue trends to identify peak guest activity and optimize operations with actionable insights from our detailed revenue report.
- [Staff sales performance report](https://mysupport.roller.software/docs/staff-sales-performance-report.md): Monitor staff sales performance with detailed insights on contributions, figures, and trends to optimize strategies and support team growth.
- [Discount code usage report](https://mysupport.roller.software/docs/discount-code-usage-report.md): Monitor discount code effectiveness with insights on usage, sales impact, and trends to optimize your promotional strategies and maximize profitability.
- [Membership product sales report](https://mysupport.roller.software/docs/membership-product-sales-report.md): Track new member acquisitions and sales trends by product over time to optimize membership growth and identify peak sign-up days.
- [Monthly revenue year-over-year report](https://mysupport.roller.software/docs/monthly-revenue-year-over-year-report.md): Analyze three years of monthly net revenue trends, uncover growth patterns, and enhance financial planning with actionable insights from our detailed report.
- [Multipass activity dashboard](https://mysupport.roller.software/docs/multipass-activity-dashboard.md): Analyze multi-pass sales and redemptions to gauge guest return rates, optimize pricing, and plan capacity effectively with our detailed analytics dashboard.
- [Deferred revenue report](https://mysupport.roller.software/docs/deferred-revenue-report.md): Understand deferred revenue, track advance payments, and forecast future earnings to manage your cash flow effectively with our insightful report.
- [Guest analytics dashboard](https://mysupport.roller.software/docs/guest-analytics-dashboard.md): Leverage insights from the Guest Analytics dashboard to boost repeat visitation, average guest spending, and track loyalty trends effectively.
- [Guest age distribution report](https://mysupport.roller.software/docs/guest-age-distribution-report.md): Analyze guest age demographics from waivers to enhance marketing strategies and boost revenue with actionable insights and tailored offerings.
- [Measure the impact of your loyalty program with Analytics](https://mysupport.roller.software/docs/measure-the-impact-of-your-loyalty-program-with-analytics-1.md): Analyze your loyalty program's performance with dashboards that track guest engagement, revenue impact, and insights for confident decision-making.
- [Recurring membership overview dashboard](https://mysupport.roller.software/docs/recurring-membership-overview-dashboard.md): Track key growth metrics for member acquisition and retention with our dashboard, providing insights on active members, revenue, and billing projections.
- [Fixed-cost membership overview dashboard](https://mysupport.roller.software/docs/fixed-cost-membership-overview-dashboard.md): Track fixed-cost memberships in Venue Manager Analytics. See active members, members added and lost in the past 30 days, and how sales affect net revenue.
- [Membership product sales report](https://mysupport.roller.software/docs/membership-product-sales-report-1.md)
- [Membership retention insights dashboard](https://mysupport.roller.software/docs/membership-retention-insights-dashboard.md): Track your venue's membership retention with insights on renewal trends, involuntary churn, and recovery metrics to boost retention performance.
- [Weekly performance dashboard](https://mysupport.roller.software/docs/weekly-performance-dashboard.md): Optimize staffing and enhance guest experience with our weekly dashboard, predicting busy periods and improving operational efficiency. Access key metrics now!
- [Venue performance dashboard](https://mysupport.roller.software/docs/venue-performance-dashboard.md): Monitor your venue's net revenue, guest visits, and membership trends with our dashboard for year-over-year performance insights. Access analytics today!
- [Parties booked dashboard](https://mysupport.roller.software/docs/parties-booked-dashboard.md): Track party package bookings, monitor demand, and prepare for events with our dashboard. Review booking values and insights for better planning.
- [Parties hosted dashboard](https://mysupport.roller.software/docs/parties-hosted-dashboard.md): Review past party package events, track booking value, and analyze sales channels with our hosted parties dashboard for insightful performance metrics.
- [Party package insights dashboard](https://mysupport.roller.software/docs/party-package-insights-dashboard.md): Optimize your party packages with insights on guest preferences, booking trends, and spending habits to boost revenue and enhance offerings.
- [Ancillary party spend by month report](https://mysupport.roller.software/docs/ancillary-party-spend-by-month-report.md): Analyze ancillary spending in party packages, uncover trends, and optimize your offerings for better profitability with our detailed report.
- [Average party size by month report](https://mysupport.roller.software/docs/average-party-size-by-month-report.md): Track and analyze average party sizes monthly to enhance guest engagement and optimize your party offerings with actionable insights.
- [Average party value by month report](https://mysupport.roller.software/docs/average-party-value-by-month-report.md): Unlock insights on average party spending to optimize bookings and maximize revenue. Analyze trends and adjust offerings for better guest experiences.
- [Party spend per head by month report](https://mysupport.roller.software/docs/party-spend-per-head-by-month-report.md): Gain insights into party guest spending behavior and improve your party packages with our detailed report on average spend per guest each month.
- [Why can’t I access my Monthly Fee & Tax Statement?](https://mysupport.roller.software/docs/why-can-t-i-access-my-monthly-fee-tax-statement.md): Only account owners or billing contacts with Can manage payments can open the Monthly Fee and Tax Statement. Ask an owner to add you in Venue Manager.
- [How do I reconcile the Xero Export with payouts under net settlement?](https://mysupport.roller.software/docs/how-do-i-reconcile-the-xero-export-with-payouts-under-net-settlement.md): Understand how daily net settlement and fee changes affect funds in your Xero Export report, including ROLLER Payments and bank deposits.
- [How do I view future bookings with a paid deposit?](https://mysupport.roller.software/docs/how-do-i-view-future-bookings-with-a-paid-deposit.md): Find future bookings with a paid deposit in Venue Manager. Filter All bookings by a future date range and the Partially paid status, and by product if needed.
- [Card tokenization and credit card numbers in Venue Manager](https://mysupport.roller.software/docs/card-tokenization-and-credit-card-numbers-in-venue-manager.md): Understand credit card tokenization, its security benefits, and why your card may show a different number during transactions with ROLLER Payments.
- [Why can’t I see my .csv downloads?](https://mysupport.roller.software/docs/why-can-t-i-see-my-csv-downloads.md): Missing CSV report downloads are usually caused by Chrome blocking pop-ups. Add the Venue Manager site to Chrome's allowed pop-ups list to see your exports.
- [Can I view all products a guest has purchased over their lifetime?](https://mysupport.roller.software/docs/can-i-view-all-products-a-guest-has-purchased-over-their-lifetime.md): Yes. Open the guest's record in Venue Manager and select the Items tab to see every product they've purchased, sort the grid and go to related bookings.
- [Can I see how often guests visit our venue within a given time period?](https://mysupport.roller.software/docs/can-i-see-how-often-guests-visit-our-venue-within-a-given-time-period.md): Track how often guests visit with the Guest Attendance report or the Guest analytics dashboard in Venue Manager, and set the visit date range you need.
- [Why does the Sales Tax report (accrual) not match the Daily Summary?](https://mysupport.roller.software/docs/why-does-the-sales-tax-report-accrual-not-match-the-daily-summary.md): Understand the difference between Taxable Sales and Funds Received in ROLLER, and learn how to calculate Deferred Revenue effectively.
- [How do I recognize funds from expired gift cards?](https://mysupport.roller.software/docs/how-do-i-recognize-funds-from-expired-gift-cards.md): Learn how to recognize revenue from expired gift cards by creating a Gift Card expiry stock item in Venue Manager and applying unused funds effectively.
- [Why does the Bookings report not match the attendance report?](https://mysupport.roller.software/docs/why-does-the-bookings-report-not-match-the-attendance-report.md): Bookings report headcount counts tickets sold, while the Attendance report counts tickets redeemed. Compare both on the Venue Manager dashboard's daily summary.
- [How do I find chargeback details in Venue Manager?](https://mysupport.roller.software/docs/how-do-i-find-chargeback-details-in-venue-manager.md): Find chargeback details in Venue Manager. Filter transactions by Chargeback status to get the booking ID, then look it up in the ROLLER Payments dashboard.
- [How do I search using Apple Pay information in Venue Manager?](https://mysupport.roller.software/docs/how-do-i-search-using-apple-pay-information-in-venue-manager.md): Learn how to locate Apple Pay transactions in Venue Manager using the last 4 digits of the Device Account Number for secure and efficient tracking.
- [Why is the till summary missing from my Daily Summary report?](https://mysupport.roller.software/docs/why-is-the-till-summary-missing-from-my-daily-summary-report.md): Resolve missing till summaries by closing sessions in ROLLER. Learn to reconcile tills easily from Venue Manager or POS for accurate reporting.
- [Why does revenue show up as negative in the Venue Manager dashboard?](https://mysupport.roller.software/docs/why-does-revenue-show-up-as-negative-in-the-venue-manager-dashboard.md): Learn why your Venue Manager Dashboard shows negative revenue and how canceled bookings impact daily figures. Find solutions to track revenue accurately.
- [What's the difference between product and reporting categories?](https://mysupport.roller.software/docs/what-s-the-difference-between-product-and-reporting-categories.md): Learn how product categories and reporting categories differ in ROLLER, aiding product management and financial reporting with GL codes.
- [Does changing reporting categories and GL codes impact historical data?](https://mysupport.roller.software/docs/does-changing-reporting-categories-and-gl-codes-impact-historical-data.md): Yes. Changing a reporting category's name or GL code updates your historical data, and the new name or code shows in your ROLLER reports straight away.
- [How can I identify products without a reporting category?](https://mysupport.roller.software/docs/how-can-i-identify-products-without-a-reporting-category.md): Verify product reporting categories in Venue Manager and find unassigned products easily with our step-by-step guide.
- [What's the difference between funds received and revenue?](https://mysupport.roller.software/docs/what-s-the-difference-between-funds-received-and-revenue.md): Understand the difference between ROLLER revenue and funds received, including accrual accounting, cash accounting, timing, and business performance.
- [What's the difference between gross and net revenue?](https://mysupport.roller.software/docs/difference-between-gross-and-net-revenue.md): Gross revenue in ROLLER is recognized revenue including tax, based on booking or expiry date. Net revenue is gross revenue less tax payable. See examples.
- [What's the difference between deferred revenue and accounts receivable?](https://mysupport.roller.software/docs/what-s-the-difference-between-deferred-revenue-and-accounts-receivable.md): Deferred revenue is paid for tickets not yet redeemed or expired. Accounts receivable is unpaid balances on bookings that have already happened.
- [What's the difference between tax collected and tax payable?](https://mysupport.roller.software/docs/what-s-the-difference-between-tax-collected-and-tax-payable.md): Tax collected is taken from the guest at purchase. Tax payable is the tax in gross revenue once a booking is redeemed or expires. See how each shows in reports.
- [Why don't my sales figures match funds received for the same day?](https://mysupport.roller.software/docs/why-don-t-my-sales-figures-match-funds-received-for-the-same-day.md): Gross sales and funds received measure different things. See how each is calculated and which ROLLER reports show sales, funds received and recognized revenue.
- [How do I report on the total attendance at my venue?](https://mysupport.roller.software/docs/how-do-i-report-on-the-total-attendance-at-my-venue.md): Report total ticket redemptions and attendance at your venue using the Attendance report. Access detailed insights on guest check-ins and product usage.
- [How do I get weekly, monthly, or yearly data from Daily Summary?](https://mysupport.roller.software/docs/how-do-i-get-weekly-monthly-or-yearly-data-from-daily-summary.md): The Daily Summary report covers one day only. Use the Bookings, Attendance and Transactions by Channel reports to see the same metrics by week, month or year.
- [How is revenue recognized for gift cards?](https://mysupport.roller.software/docs/how-is-revenue-recognized-for-gift-cards.md): Understand gift card revenue recognition under cash vs. accrual accounting, and learn how it affects your venue's financial reporting.
- [How do I view total online sales for a specific period?](https://mysupport.roller.software/docs/how-do-i-view-total-online-sales-for-a-specific-period.md): Find total online sales, gross sales, and funds received during any period using the Detailed Product Sales report in Venue Manager.
- [How can I find membership redemptions in Venue Manager?](https://mysupport.roller.software/docs/how-can-i-find-membership-redemptions-in-venue-manager.md): Analyze membership redemptions, discounts, and locations with detailed reports to optimize your membership sales and enhance customer insights.
- [Why don't ROLLER Payments credit card reports match bank deposits?](https://mysupport.roller.software/docs/why-don-t-roller-payments-credit-card-reports-match-bank-deposits.md): Find out why your ROLLER Payments reports may not match bank deposits, and learn about payouts, chargebacks, and transaction report access.
- [How can I find out how many times a discount has been used?](https://mysupport.roller.software/docs/how-can-i-find-out-how-many-times-a-discount-has-been-used.md): Learn how to track discount code usage in ROLLER and generate detailed reports on custom discounts applied at POS or via Venue Manager.
- [Can I see a list of all bookings created by staff members?](https://mysupport.roller.software/docs/can-i-see-a-list-of-all-bookings-created-by-staff-members.md): View staff bookings at your venue with the Bookings by Staff Member Export report. Filter by date and product for detailed insights.
- [Can I create custom reports or dashboards?](https://mysupport.roller.software/docs/can-i-create-custom-reports-dashboards.md): Get the figures you need from ROLLER without building a report: save a customized view, use Analytics dashboards, ask ROLLER iQ or use the Reporting API.
- [How do I see how many guests attended today?](https://mysupport.roller.software/docs/how-do-i-see-how-many-guests-attended-today.md): Check today's attendance easily with ROLLER's Dashboard and Attendance report, tracking ticket redemptions by product and device.
- [Can I see the exact time a guest was checked in?](https://mysupport.roller.software/docs/can-i-see-the-exact-time-a-guest-was-checked-in.md): Yes. The Redeem Date column in the Attendance report in Venue Manager shows the exact date and time each ticket was redeemed at POS, searchable by booking ID.
- [Financial Services](https://mysupport.roller.software/docs/financial-services.md): Set up and manage ROLLER Payments and Capital for your venue.
- [Get started with ROLLER Capital](https://mysupport.roller.software/docs/get-started-with-roller-capital.md): Access funding directly in ROLLER with Capital, designed for eligible venues to support growth, manage cash flow, and invest in upgrades.
- [About ROLLER Payments](https://mysupport.roller.software/docs/about-roller-payments.md): ROLLER Payments offers seamless online and in-venue card processing, secure transactions, and fraud prevention for your business. Start managing payments today!
- [Get started with ROLLER Payments](https://mysupport.roller.software/docs/get-started-with-roller-payments.md): Streamline payments with ROLLER Payments for leisure venues, offering fraud protection, multiple methods, and easy reconciliation to boost your business growth.
- [ROLLER Payments: Know your customer (KYC)](https://mysupport.roller.software/docs/roller-payments-know-your-customer-kyc.md): Complete the Know Your Customer (KYC) identity verification process for ROLLER Payments to ensure secure transactions and timely payouts.
- [Website requirements for ROLLER Payments](https://mysupport.roller.software/docs/website-requirements-for-roller-payments.md): Learn the essential website content requirements for venues using ROLLER Payments, including terms, privacy policy, refund policy, and contact info.
- [Add payment methods with ROLLER Payments](https://mysupport.roller.software/docs/add-online-payment-methods-with-roller-payments.md): Configure ROLLER Payments easily by adding and managing payment methods for your venue, ensuring a seamless checkout experience for guests.
- [How ROLLER Payments handles settlements, payouts and refunds](https://mysupport.roller.software/docs/how-roller-payments-handles-settlements-payouts-and-refunds.md): Explore the lifecycle of ROLLER Payments, from payment request to settlement, payouts, and handling refunds or chargebacks efficiently.
- [ROLLER Payments reserve levels](https://mysupport.roller.software/docs/roller-payments-reserve-levels.md): Learn about ROLLER Payments reserve levels, a financial safeguard that protects your business and guests during payment processing.
- [ROLLER Payments reports overview](https://mysupport.roller.software/docs/roller-payments-reports-overview.md): Track guest payments, monitor payouts, and reconcile fees with ROLLER Payments reports. Access insights on authorizations, refunds, and more.
- [Track payouts and trends with the ROLLER Payments dashboard](https://mysupport.roller.software/docs/track-payouts-and-trends-with-the-roller-payments-dashboard.md): Monitor payouts and payment trends with the ROLLER Payments dashboard. Track chargebacks, analyze performance, and manage disputes effectively.
- [ROLLER Payments transactions view in Venue Manager](https://mysupport.roller.software/docs/roller-payments-transactions-view-in-venue-manager.md): Use the ROLLER Payments transactions view in Venue Manager to check a payment's status, find transactions by card digits or ID and investigate double charges.
- [ROLLER Payments: Changes to the way fees are charged](https://mysupport.roller.software/docs/roller-payments-changes-to-the-way-fees-are-charged.md): Experience clearer cash flow with daily net settlements for ROLLER Payments, simplifying fee visibility and reconciliation.
- [Download a United States 1099-K tax form](https://mysupport.roller.software/docs/download-a-united-states-1099-k-tax-form.md): Find out if you qualify for a 1099-K tax form from ROLLER Payments based on your earnings and transactions in the US. Download your form today!
- [Manage chargebacks with ROLLER Payments](https://mysupport.roller.software/docs/manage-chargebacks-with-roller-payments.md): Manage chargebacks effectively with ROLLER Payments. Respond quickly to disputes and gain full control over the process in Venue Manager.
- [Chargeback reasons and how to defend them](https://mysupport.roller.software/docs/chargeback-reasons-and-how-to-defend-them.md): Learn how to defend against chargebacks with essential evidence for common reason codes like fraud, non-receipt, and duplicate transactions.
- [Tips for preventing chargebacks](https://mysupport.roller.software/docs/tips-for-preventing-chargebacks.md): Reduce chargebacks at your venue with effective tips on payment processing, clear policies, and premium customer service for a smoother experience.
- [Get started with instant cashout](https://mysupport.roller.software/docs/get-started-with-instant-cashout.md): Access instant cashout with ROLLER Payments to turn pending funds into cash flow in minutes, up to AUD$5000 daily, with a 1.75% fee.
- [How do I update my payout bank account?](https://mysupport.roller.software/docs/how-do-i-update-my-payout-bank-account.md): Update your ROLLER Payments bank account easily through Venue Manager. Ensure your documents are current for a smooth verification process.
- [How do I verify ROLLER Payments deposits?](https://mysupport.roller.software/docs/how-do-i-verify-roller-payments-deposits.md): Check ROLLER Payments deposits by exporting the Payout Export report in Venue Manager and comparing Funds Paid Out with your bank statement and clearing times.
- [How do I add a guest as a trusted shopper?](https://mysupport.roller.software/docs/how-do-i-add-a-guest-as-a-trusted-shopper.md): Learn why payments may be refused and how to add trusted shoppers with ROLLER Payments to ensure secure transactions and reduce fraud risk.
- [How do I change the phone number on guests' bank statements?](https://mysupport.roller.software/docs/how-do-i-change-the-phone-number-on-guests-bank-statements.md): Guests see the phone number from your ROLLER Payments KYC details. Update it to your business number in Venue Manager. This restarts KYC and delays payments.
- [How do I check when my next payout will arrive?](https://mysupport.roller.software/docs/how-do-i-check-when-my-next-payout-will-arrive.md): Manage your ROLLER Payments with ease! Check payout statuses, reconcile deposits, and access detailed reports in Venue Manager for seamless transactions.
- [What are payment adjustments on my ROLLER account?](https://mysupport.roller.software/docs/what-are-payment-adjustments-on-my-roller-account.md): Understand payment adjustments on your ROLLER account, including chargebacks, fees, and refunds. Learn where to find detailed transaction info.
- [Intelligence](https://mysupport.roller.software/docs/intelligence.md): Use ROLLER iQ, the Activity center and the Guest Experience Agent to surface AI-powered insights, respond to guest inquiries and take action.
- [Get started with ROLLER iQ](https://mysupport.roller.software/docs/get-started-with-roller-iq.md): Unlock insights with ROLLER iQ, your AI assistant for the attractions industry, transforming data into actionable recommendations for better performance.
- [Request early access to ROLLER iQ](https://mysupport.roller.software/docs/request-early-access-to-roller-iq.md): Unlock insights with ROLLER iQ, your AI assistant for the attractions industry, transforming data into smart decisions for growth and guest satisfaction.
- [Update bookings with iQ Actions](https://mysupport.roller.software/docs/update-bookings-with-iq-actions.md): Update bookings effortlessly with ROLLER iQ Actions on mobile or desktop. Stay in control with confirmed changes and easy access to booking details.
- [Use ROLLER iQ to analyze venue performance](https://mysupport.roller.software/docs/use-roller-iq-to-analyze-your-venue-performance.md): Unlock insights with ROLLER iQ to analyze venue performance, identify trends, and optimize bookings and revenue for better results.
- [Use ROLLER iQ to benchmark venue performance against industry](https://mysupport.roller.software/docs/use-roller-iq-to-benchmark-your-venue-performance-against-your-industry.md): Compare your venue's performance with industry benchmarks using ROLLER iQ. Identify strengths, growth areas, and enhance guest experience today!
- [Use ROLLER iQ to track trends over time](https://mysupport.roller.software/docs/use-roller-iq-to-track-trends-over-time.md): Track revenue, bookings, and guest behavior over time with ROLLER iQ. Uncover trends, make informed decisions, and enhance your business performance.
- [Use ROLLER iQ deep insights to find growth opportunities](https://mysupport.roller.software/docs/use-roller-iq-deep-insights-to-find-growth-opportunities.md): Unlock revenue growth with ROLLER iQ's deep insights, identifying opportunities and guiding actions to enhance your venue's performance effectively.
- [Use ROLLER iQ to understand guest feedback](https://mysupport.roller.software/docs/use-roller-iq-to-understand-guest-feedback.md): Unlock guest insights with ROLLER iQ to analyze feedback, identify trends, and enhance experiences across your venue. Stay in tune with expectations!
- [Use ROLLER iQ to understand staff performance](https://mysupport.roller.software/docs/use-roller-iq-to-understand-staff-performance.md): Unlock insights with ROLLER iQ to identify top-performing staff, analyze guest feedback, and enhance team performance for exceptional guest experiences.
- [Use ROLLER iQ to get support in Venue Manager](https://mysupport.roller.software/docs/use-roller-iq-to-get-support-in-venue-manager.md): Get step-by-step guidance in Venue Manager with ROLLER iQ, helping you learn workflows, troubleshoot, and support your team seamlessly.
- [Get started with Guest Agent](https://mysupport.roller.software/docs/get-started-with-guest-experience-agent-beta.md): Guest Agent answers guest questions instantly, handles bookings, and pulls live data from ROLLER, enhancing your venue's customer experience 24/7.
- [Join the waitlist for Guest Agent (beta)](https://mysupport.roller.software/docs/join-the-waitlist-for-guest-experience-agent-beta.md): Enhance guest experiences with ROLLER's Guest Agent, an AI chat handling inquiries and bookings 24/7, ensuring accurate responses and seamless service.
- [Get started with the activity center](https://mysupport.roller.software/docs/get-started-with-the-activity-center.md): Stay organized with ROLLER's activity center, managing guest inquiries and bookings efficiently while customizing notifications for your team.
- [Customize activity center notification settings](https://mysupport.roller.software/docs/customize-activity-center-notification-settings.md): Choose which staff roles see each notification in the activity center, and set email, timing or delivery options where available, in Venue Manager.
- [Create a booking from a guest inquiry in the activity center](https://mysupport.roller.software/docs/create-a-booking-from-a-guest-inquiry-in-the-activity-center.md): Create booking inquiry forms for group events with ROLLER. Manage inquiries easily in Venue Manager and convert them into bookings seamlessly.
- [POS & Online Checkouts](https://mysupport.roller.software/docs/pos-online-checkouts.md): A well-configured POS means faster service. Set up devices, menus, and templates so your team spends less time on settings and more time with guests.
- [Create your POS devices](https://mysupport.roller.software/docs/create-your-pos-devices.md): Set up and manage multiple POS devices with ROLLER's guide, using templates for shared menus or standalone devices for unique offerings.
- [POS setup checklist](https://mysupport.roller.software/docs/pos-setup-checklist.md): Set up ROLLER POS end to end in nine steps: account settings, products, POS devices, menus, settings, hardware, login, card terminals and test orders.
- [Manage global POS device settings from Venue Manager](https://mysupport.roller.software/docs/manage-global-pos-device-settings-from-venue-manager.md): Configure global POS settings for your venue, including receipt, booking, guest management, and tipping options, using Venue Manager for seamless operations.
- [Manage individual POS device settings](https://mysupport.roller.software/docs/manage-individual-pos-device-settings.md): Customize your POS device settings in ROLLER with our step-by-step guide. Switch devices and manage settings effortlessly for optimal performance.
- [Access POS device options and settings](https://mysupport.roller.software/docs/access-pos-device-options-and-settings.md): Use the More menu in POS to open the till, leave till notes, view the wristband schedule, get help and reach till sessions, device and hardware settings.
- [POS network best practices](https://mysupport.roller.software/docs/pos-network-best-practices.md): Set up your venue network for reliable POS and card terminal connections, with a dedicated POS network, static IP addresses, backup power and cellular failover.
- [Create and edit POS menus](https://mysupport.roller.software/docs/create-and-edit-pos-menus.md): Optimize your POS menu for faster transactions and fewer mistakes. Learn to create, adjust, and organize menus for an enhanced guest experience.
- [Create your POS templates](https://mysupport.roller.software/docs/create-your-pos-templates.md): Streamline your venue's operations by configuring POS device templates for consistency and efficiency across multiple devices. Save time and enhance service!
- [Require manager PIN approval for POS actions](https://mysupport.roller.software/docs/set-up-manager-approval-for-pos-actions-1.md): Implement approval requirements at POS to protect revenue, ensure consistent decisions, and track accountability for refunds and discounts.
- [Change staff passwords and POS PINs](https://mysupport.roller.software/docs/change-staff-passwords-and-pos-pins-1.md)
- [Configure POS to capture guest zip codes](https://mysupport.roller.software/docs/configure-pos-to-capture-guest-zip-codes.md): Capture guest zip codes at POS to enhance customer insights. Learn how to configure and report on this valuable data for your business.
- [Get started with POS capacity view](https://mysupport.roller.software/docs/get-started-with-pos-capacity-view-1.md): Optimize your venue's operations with POS capacity view, offering real-time booking schedules, easy rescheduling, and enhanced staff efficiency.
- [Set up reason codes for custom discounts, refunding and voiding at POS](https://mysupport.roller.software/docs/set-up-reason-codes-for-custom-discounts-refunding-and-voiding-at-pos.md): Manage custom discounts, refunds, and voids at POS with reason codes for accurate tracking and reporting. Enhance your booking adjustments today!
- [Delete a POS device](https://mysupport.roller.software/docs/delete-a-pos-device.md): Permanently delete a POS device you no longer use from Venue Manager, and fix the error that appears when a deleted or archived device has the same name.
- [Prompt for membership photo ID at POS](https://mysupport.roller.software/docs/prompt-for-membership-photo-id-at-pos.md): Capture member photos at key points in the membership journey to enhance security and streamline the process. Set up prompts easily in ROLLER.
- [Why are my product tickets missing from my POS menu?](https://mysupport.roller.software/docs/why-are-my-product-tickets-missing-from-my-pos-menu.md): Resolve missing products in your POS menu by checking templates, schedules, and sales availability to ensure everything is set up correctly.
- [How do I update POS menus with new product images?](https://mysupport.roller.software/docs/how-do-i-update-pos-menus-with-new-product-images.md): Show product images on POS menus. Add an image in the product's settings, then turn on Use image for the tile in your POS template in Venue Manager and refresh.
- [Troubleshoot common POS issues](https://mysupport.roller.software/docs/troubleshoot-common-pos-issues.md): Troubleshoot ROLLER POS issues like offline errors, payment problems, and printer connectivity with our comprehensive guide. Get your system running smoothly!
- [Log in to POS](https://mysupport.roller.software/docs/log-in-to-pos.md): Learn how to log in to ROLLER POS, allocate devices, and manage user access for efficient point-of-sale operations.
- [Sell items and redeem discounts and memberships at POS](https://mysupport.roller.software/docs/sell-items-and-redeem-discounts-and-memberships-at-pos.md): Boost revenue and enhance guest experience with ROLLER POS. Learn to sell items, apply discounts, and process payments efficiently at your venue.
- [Sell stock products at POS](https://mysupport.roller.software/docs/sell-stock-products-at-pos.md): Streamline your POS operations with ROLLER's intuitive guide to adding stock products and modifiers for faster, more efficient guest service.
- [Suspend stock products at POS](https://mysupport.roller.software/docs/suspend-stock-products-at-pos.md): Gain control over stock availability in your kitchen with ROLLER. Suspend menu items at POS to ensure smooth operations and happy guests during peak times.
- [Book multiple guest sessions at POS](https://mysupport.roller.software/docs/book-multiple-guest-sessions-at-pos-1.md)
- [Take payments on existing bookings at POS](https://mysupport.roller.software/docs/take-payments-on-existing-bookings-at-pos-1.md)
- [Take split payments at POS](https://mysupport.roller.software/docs/take-split-payments-at-pos-1.md)
- [Send payment links from POS](https://mysupport.roller.software/docs/send-payment-links-from-pos-1.md)
- [Use ROLLER POS in offline mode](https://mysupport.roller.software/docs/use-roller-pos-in-offline-mode.md): Learn how to prepare for ROLLER POS offline mode, its limitations, and essential steps to ensure smooth operations during internet outages.
- [Enter a custom ID for a membership at POS](https://mysupport.roller.software/docs/enter-a-custom-id-for-a-membership-at-pos-1.md)
- [Upgrade a non-membership product to a membership at POS](https://mysupport.roller.software/docs/upgrade-a-non-membership-product-to-a-membership-at-pos-1.md): Upgrade non-membership products to memberships at POS with our guide. Increase recurring revenue and streamline sales in Venue Manager today!
- [Create guest records at POS](https://mysupport.roller.software/docs/create-guest-records-at-pos-1.md)
- [Sell and manage cashless cards at POS](https://mysupport.roller.software/docs/sell-and-manage-cashless-cards-at-pos.md): Sell cashless cards, top up balances, and accept payments at POS with ROLLER, integrating seamlessly with Sacoa, Amusement Connect, or Intercard.
- [Capture custom ticket IDs at POS](https://mysupport.roller.software/docs/capture-custom-ticket-ids-at-pos-2.md): Set up custom ticket ID capture for products needing scannable IDs, linking guests to their passes seamlessly at checkout. Learn how to enable it!
- [Redeem tickets and assign waivers at POS](https://mysupport.roller.software/docs/redeem-bookings-and-assign-waivers-at-pos-1.md): Streamline your POS operations by quickly finding bookings, redeeming tickets, and managing waivers for large groups with efficient bulk actions.
- [Park bookings at POS](https://mysupport.roller.software/docs/park-bookings-at-pos-1.md)
- [Reschedule bookings at POS](https://mysupport.roller.software/docs/reschedule-bookings-at-pos-1.md): Easily reschedule bookings at POS for missed sessions, adjust dates, and manage price differences to keep operations running smoothly.
- [Refund bookings from POS](https://mysupport.roller.software/docs/refund-bookings-from-pos-1.md): Learn how to issue full or partial refunds at ROLLER POS, manage permissions, and track refund activities efficiently.
- [View and manage guest ticket details and photos at POS](https://mysupport.roller.software/docs/view-and-manage-guest-ticket-details-and-photos-at-pos-1.md)
- [Issue, redeem and top up wallets in POS](https://mysupport.roller.software/docs/issue-redeem-and-top-up-wallets-in-pos.md): Learn how to sell, top up, and redeem ROLLER wallets at POS, enhancing guest transactions with scannable payment options like RFID fobs and swipe cards.
- [Search for waivers at POS](https://mysupport.roller.software/docs/search-for-waivers-at-pos.md): Learn how to search for waivers at POS using advanced tips to find guest waivers by name, email, or date of birth for seamless ticket assignment.
- [Assign guest flags and receive banned guest alerts](https://mysupport.roller.software/docs/guest-flags-and-banned-guest-alerts-1.md): Manage guest experiences with Guest Flags in ROLLER. Record, share, and block guests easily to enhance service and ensure safety at your venue.
- [Open, close and edit till sessions](https://mysupport.roller.software/docs/open-close-reconcile-and-edit-till-sessions.md): Learn to manage till sessions at POS, including opening, closing, and reconciling cash movements for accurate daily reporting.
- [Open the till drawer from POS](https://mysupport.roller.software/docs/open-the-till-drawer-from-pos.md): Learn how to open the cash drawer from your POS system, view till notes, and manage cash sessions with our comprehensive guide.
- [Using till notes in POS](https://mysupport.roller.software/docs/using-till-notes-in-pos.md): Leave till notes for managers from POS during a shift and view all notes for the current till session in Till history. Submitted till notes can't be edited.
- [Email receipts to guests from POS](https://mysupport.roller.software/docs/email-receipts-to-guests-from-pos-1.md)
- [Card pre-authorization for tabs at POS: FAQs](https://mysupport.roller.software/docs/card-pre-authorization-for-tabs-at-pos-beta-faqs.md): Streamline your venue's payment process with ROLLER POS card pre-authorization, enhancing efficiency and reducing payment risks for guest tabs.
- [Can I reprint a ticket or receipt at POS?](https://mysupport.roller.software/docs/can-i-reprint-a-ticket-or-receipt-at-pos.md): Quickly reissue receipts or email digital receipts from POS. Make sure guests receive their proof of purchase hassle-free!
- [How do I add a QR code to receipts?](https://mysupport.roller.software/docs/how-do-i-add-a-qr-code-to-receipts.md): Print a QR code on a receipt two ways: a general-purpose code on your receipt template with cloud printing, or a discount code that works with cloud printing and ROLLER Connect.
- [Can I apply a discount to one item only at POS?](https://mysupport.roller.software/docs/can-i-apply-a-discount-to-one-item-only-at-pos.md): No. A POS discount applies to every eligible item in the cart, not one booking item. To discount a single item, put it through as a separate transaction.
- [Why is POS saying payment received, but the card terminal hasn’t taken payment?](https://mysupport.roller.software/docs/why-does-pos-show-payment-received-but-the-card-terminal-hasn-t.md): If POS marks a payment as received but the card terminal didn't charge, offline card payments is turned on. Set it to No in POS hardware settings.
- [I'm trying to sign in to POS, but my password isn't working. Why?](https://mysupport.roller.software/docs/i-m-trying-to-log-in-to-pos-but-my-password-isn-t-working-why.md): Learn how to sign in to POS with the right credentials, reset passwords, and allocate devices for efficient management in your venue.
- [Troubleshoot POS discount code redemption errors](https://mysupport.roller.software/docs/troubleshoot-pos-discount-code-redemption-errors-1.md)
- [How do I redeem gift cards at POS?](https://mysupport.roller.software/docs/how-do-i-redeem-gift-cards-at-pos.md): Streamline gift card redemption at POS by quickly locating gift card IDs using the search function, saving time for you and your guests.
- [How do I take a payment at POS?](https://mysupport.roller.software/docs/how-do-i-take-a-payment-at-pos.md): Learn how to process payments at POS for existing or new bookings, including options for split bills and handling payment issues.
- [Sell recurring payment memberships at POS](https://mysupport.roller.software/docs/sell-recurring-payment-memberships-at-pos-1.md): Sell recurring payment memberships at POS, set start dates, and authorize cards for seamless transactions. Upgrade easily and manage guest profiles efficiently.
- [Sell fixed-price memberships at POS](https://mysupport.roller.software/docs/sell-fixed-price-memberships-at-pos-1.md): Sell fixed-price memberships at POS with a one-time payment. Set future start dates and complete transactions easily for guest bookings.
- [Redeem memberships at POS](https://mysupport.roller.software/docs/redeem-memberships-at-pos-1.md): Redeem a member's discounts at POS, for one member, a linked family or a group, and look up a member's details between sales.
- [Verify member photos at POS](https://mysupport.roller.software/docs/verify-member-benefits-at-pos-1.md): What the Verify prompt at POS does, when it appears and how to match a member to the photo on file.
- [Add member photos to a membership at POS](https://mysupport.roller.software/docs/add-member-photos-to-a-membership-at-pos-1.md): Easily add or update member photos in POS for quick identity verification at check-in, ensuring memberships are used by the right person.
- [Print membership cards at POS](https://mysupport.roller.software/docs/print-membership-cards-at-pos-1.md)
- [Upgrade and downgrade memberships at POS](https://mysupport.roller.software/docs/upgrade-and-downgrade-memberships-at-pos.md): Learn how to upgrade or downgrade memberships at POS, ensuring guest retention and seamless transitions in Venue Manager.
- [Enter a custom ID for a membership at POS](https://mysupport.roller.software/docs/enter-a-custom-id-for-a-membership-at-pos-2.md)
- [Upgrade a non-membership product to a membership at POS](https://mysupport.roller.software/docs/upgrade-a-non-membership-product-to-a-membership-at-pos-2.md): Upgrade non-membership products to memberships at POS with our guide. Increase recurring revenue and streamline sales in Venue Manager today!
- [Welcome to progressive checkouts](https://mysupport.roller.software/docs/welcome-to-progressive-checkouts.md): Enhance guest experiences and boost conversions with ROLLER’s progressive checkouts, offering seamless online and food & beverage booking options.
- [Boost sales with progressive checkouts](https://mysupport.roller.software/docs/boost-sales-with-progressive-checkouts.md): Enhance guest experiences and boost conversions with ROLLER's progressive checkouts, featuring mobile optimization and seamless online ordering.
- [Create your online checkout](https://mysupport.roller.software/docs/create-your-online-checkout.md): Optimize your online checkout with ROLLER's progressive checkouts to enhance guest experience and boost conversion rates effortlessly.
- [Set up a custom domain for your online checkout](https://mysupport.roller.software/docs/set-up-a-custom-domain-for-your-online-checkout.md): Boost conversion rates with custom domains for online checkouts. Learn to set up seamless guest experiences and track performance effectively.
- [Share your online checkout](https://mysupport.roller.software/docs/share-your-online-checkout.md): Maximize revenue with ROLLER's intuitive checkout options! Streamline online sales using overlay or full-page experiences for seamless guest engagement.
- [Add the full-page checkout experience to your website and social pages](https://mysupport.roller.software/docs/add-the-full-page-checkout-experience-to-your-website-and-social-pages.md): Boost your checkout traffic with direct links from social media and marketing campaigns. Learn to enhance your checkout experience today!
- [Add the overlay checkout experience to your website](https://mysupport.roller.software/docs/add-the-overlay-checkout-experience-to-your-website.md): Maximize guest engagement and revenue with overlay checkout options on your website, streamlining purchases and boosting conversion rates.
- [Configure online accounts in progressive checkouts](https://mysupport.roller.software/docs/configure-online-accounts-in-progressive-checkouts-1.md): Enable online accounts for guests to manage passes, memberships, and bookings easily, reducing costs and enhancing convenience at your venue.
- [Optimize your checkout images](https://mysupport.roller.software/docs/optimize-your-checkout-images.md): Optimize your online checkout with high-quality product images and a captivating hero image to enhance guest experience and boost conversion rates.
- [Third party tracking on your checkout for California venues](https://mysupport.roller.software/docs/third-party-tracking-on-your-checkout-for-california-venues.md): Ensure guest privacy by understanding third-party tracking, consent requirements, and legal responsibilities for a compliant checkout experience.
- [Allow guests to book online without paying](https://mysupport.roller.software/docs/allow-your-guests-to-book-online-without-paying.md): Let guests book online and pay later, such as at your venue or by phone. Add a pay later payment method with instructions shown in the confirmation email.
- [How the online checkout shows availability to guests](https://mysupport.roller.software/docs/how-the-online-checkout-shows-availability-to-guests.md): Learn how to display session availability, manage bookings, and configure capacity indicators for a seamless online checkout experience.
- [Hide product variations from online sales](https://mysupport.roller.software/docs/hide-product-variations-from-online-sales.md): Hide a product variation from online sales in Venue Manager, including ticket types, package variations and membership variations, with the session pass step.
- [Take online payments using PayPal (beta)](https://mysupport.roller.software/docs/take-online-payments-using-paypal-beta.md): Integrate your PayPal account with ROLLER for seamless payments using progressive checkout, payment links, and invoices. Start accepting PayPal today!
- [Limit add-on suggestions to once per day in checkout](https://mysupport.roller.software/docs/limit-add-on-suggestions-to-once-per-day-in-checkout.md): Optimize your checkout with add-ons appearing once per day, enhancing guest experience and reducing repetitive suggestions. Set it up easily in Venue Manager!
- [Show a session availability panel on your checkout homepage (on request)](https://mysupport.roller.software/docs/show-a-session-availability-panel-on-your-checkout-homepage-beta.md): Enhance your booking experience with a session availability panel, allowing guests to compare multiple products and times directly on your checkout homepage.
- [Enable Apple Pay on the overlay checkout](https://mysupport.roller.software/docs/enable-apple-pay-on-the-overlay-checkout.md): Enhance guest checkout with Apple Pay! This guide covers setup, domain verification, and troubleshooting for a seamless payment experience.
- [Track guest behavior and conversions in progressive checkouts](https://mysupport.roller.software/docs/track-guest-behavior-and-conversions-in-progressive-checkouts.md): Track checkout events and conversions in progressive checkouts with GA4, Meta Pixel, TikTok Pixel, or GTM to boost sales and improve performance.
- [Enable cookie consent in progressive checkouts](https://mysupport.roller.software/docs/enable-cookie-consent-in-progressive-checkouts.md): Ensure compliance with cookie consent laws in your region. Learn how to manage guest preferences in progressive checkouts effectively.
- [Transfer guest website cookie consent to your checkouts](https://mysupport.roller.software/docs/transfer-guest-website-cookie-consent-to-your-checkouts.md): How to pass guest cookie consent from your website to your ROLLER checkout, using UTM parameters for full-page checkouts or button code for overlay checkouts, so guests aren't asked twice.
- [Create your legacy online checkout](https://mysupport.roller.software/docs/create-your-legacy-online-checkout.md): Create a legacy online checkout in Venue Manager, allowing guests to purchase products anytime on any device with customizable settings and tracking options.
- [Set up checkouts to improve the guest experience (legacy)](https://mysupport.roller.software/docs/set-up-checkouts-to-improve-the-guest-experience-legacy.md): Learn how ROLLER's Legacy Checkout settings enhance the guest experience with date selectors, product grouping, and session options for seamless online booking.
- [Add your checkout to your website (legacy)](https://mysupport.roller.software/docs/add-your-checkout-to-your-website-legacy.md): Learn how to add a checkout URL or embed a legacy checkout on your website for a seamless, mobile-friendly transaction experience.
- [Enable PayPal payments on your checkout with Braintree (legacy)](https://mysupport.roller.software/docs/enable-paypal-payments-on-your-checkout-with-braintree-legacy.md): Accept PayPal on a legacy checkout with Braintree. Confirm eligibility, link your Braintree and PayPal business accounts, then ask ROLLER support to turn it on.
- [Install a Facebook Pixel using Google Tag Manager (legacy)](https://mysupport.roller.software/docs/install-a-facebook-pixel-using-google-tag-manager-legacy-checkout.md): Learn how to install Facebook Pixel on ROLLER using Google Tag Manager to track marketing effectiveness and revenue seamlessly.
- [Why is my group pass not appearing in the online checkout?](https://mysupport.roller.software/docs/why-is-my-group-pass-not-appearing-in-the-online-checkout.md): Optimize group passes for larger bookings by adjusting purchase limits. Ensure minimum and maximum settings are above 1 for seamless online checkout.
- [Why are modifiers not showing in the online checkout?](https://mysupport.roller.software/docs/why-are-modifiers-not-showing-in-the-online-checkout.md): Modifiers only work at POS and food and beverage checkouts. To sell extras online, create stock variations and assign them as product add-ons in Venue Manager.
- [How do I create online checkouts in different languages?](https://mysupport.roller.software/docs/how-do-i-create-online-checkouts-in-different-languages.md): Enhance accessibility with multi-language online checkouts. Easily localize your booking experience by updating the URL language code.
- [Why is a standard pass not available in my online checkout?](https://mysupport.roller.software/docs/why-is-a-standard-pass-not-available-in-my-online-checkout.md): Trouble finding a standard pass in your online checkout? Follow our steps to ensure it's added, available, and not hidden from sales.
- [Why is a membership not available in my online checkout?](https://mysupport.roller.software/docs/why-is-a-membership-not-available-in-my-online-checkout.md): A membership won't show in your online checkout if it isn't added to that checkout or its online sales period doesn't cover the date. Check both settings.
- [Why is a session pass not available in my online checkout?](https://mysupport.roller.software/docs/why-is-a-session-pass-not-available-in-my-online-checkout.md): Trouble finding a session pass in your online checkout? Learn how to check product availability, schedules, and sales settings to resolve the issue.
- [Why aren't ticket images appearing in the online checkout?](https://mysupport.roller.software/docs/why-aren-t-ticket-images-appearing-in-the-online-checkout.md): Ticket type and variation override images show in POS menus, not the online checkout. To show a separate image online, create the variation as its own product.
- [How do I change my primary checkout?](https://mysupport.roller.software/docs/how-do-i-change-my-primary-checkout.md): Change your primary checkout in progressive checkout settings in Venue Manager. It's where guests go from emails and links to manage their online account.
- [Why is Google Analytics missing data from ROLLER?](https://mysupport.roller.software/docs/why-is-google-analytics-missing-data-from-roller.md): Uncover why your Google Analytics report may be missing data from ROLLER, including issues with tracking, adblockers, and browser settings.
- [Why can't my guests move past card payment details in the online checkout?](https://mysupport.roller.software/docs/why-can-t-my-guests-move-past-card-payment-details-in-the-online-checkout.md): Guests get stuck at payment when no payment methods are set up. Add payment methods for ROLLER Payments in Venue Manager, then test a booking in your checkout.
- [Checkout error when adding a standard pass](https://mysupport.roller.software/docs/checkout-error-when-adding-a-standard-pass.md): Fix the 409 error at checkout by setting standard passes to Unlimited for resource management, ensuring flexible entry and availability.
- [Why are party booking deposits charging more than the set amount?](https://mysupport.roller.software/docs/why-are-party-booking-deposits-charging-more-than-the-set-amount.md): Party package deposits at online checkout include the full price of any add-ons the guest selects, on top of the deposit set in the product, with an example.
- [How do I hide a product from checkout?](https://mysupport.roller.software/docs/how-do-i-hide-a-product-from-checkout.md): Learn how to hide products in ROLLER without deleting them, using options like archiving or adjusting visibility for different sales channels.
- [Why isn't my product showing in my online checkout?](https://mysupport.roller.software/docs/why-isn-t-my-product-showing-in-my-online-checkout.md): Learn why your product isn't showing in online checkouts and how to fix common issues like scheduling, visibility, and capacity to boost sales.
- [Why is my online checkout not loading or showing an error?](https://mysupport.roller.software/docs/why-is-my-online-checkout-not-loading-or-showing-an-error.md): Troubleshoot online checkout issues like blank pages, payment errors, and product setup problems with our quick checks and solutions.
- [Can I link directly to a specific product on my online checkout?](https://mysupport.roller.software/docs/can-i-link-directly-to-a-specific-product-on-my-online-checkout.md): How to send guests straight to a specific product, section or date in your online checkout using overlay checkout buttons or full-page direct links.
- [Best practices for mobile food & beverage (F&B) ordering](https://mysupport.roller.software/docs/best-practices-for-mobile-food-beverage-f-b-ordering.md): Streamline restaurant operations with ROLLER's mobile food & beverage ordering. Enhance guest experience and boost revenue with our best practices!
- [Create your food & beverage (F&B) checkout](https://mysupport.roller.software/docs/create-your-food-beverage-f-b-checkout.md): Enhance guest experience and boost food & beverage revenue with ROLLER's mobile ordering setup. Streamline operations and reduce wait times today!
- [Manage menu availability using operating hours and stock periods](https://mysupport.roller.software/docs/manage-menu-availability-using-operating-hours-and-stock-periods.md): Set your venue's operating hours and create stock periods for mobile food & beverage ordering to control menu availability effectively.
- [Prepare for mobile food & beverage (F&B) ordering](https://mysupport.roller.software/docs/prepare-for-mobile-food-beverage-f-b-ordering.md): Prepare your venue for mobile food & beverage ordering with our guide. Streamline operations, boost revenue, and enhance guest experience today!
- [Create and manage guest tabs at POS](https://mysupport.roller.software/docs/create-and-manage-guest-tabs-at-pos.md): Enhance guest experience with guest tabs at your venue. Learn to create, manage, and settle tabs efficiently at POS.
- [Export stock information](https://mysupport.roller.software/docs/export-stock-information.md): This guide shows you how to export your stock products and details to a CSV file.
- [From QR code to production areas with mobile food & beverage (F&B) ordering](https://mysupport.roller.software/docs/from-qr-code-to-production-areas-with-mobile-food-beverage-f-b-ordering.md): Enhance guest experience with ROLLER's mobile food & beverage ordering. Scan QR codes, customize orders, and boost revenue—all without queues!
- [Take card pre-authorization for tabs at POS](https://mysupport.roller.software/docs/take-card-pre-authorization-for-tabs-at-pos-beta.md): Enable card pre-authorization at POS to streamline tab management, reduce payment risks, and enhance guest experience with seamless transactions.
- [SKU retail barcode scanning](https://mysupport.roller.software/docs/sku-retail-barcode-scanning.md): Add barcode IDs to stock items in Venue Manager so staff can scan food, beverage and retail items into the cart at POS, with fewer items in POS menu tabs.
- [Use split tabs in POS for managing group orders](https://mysupport.roller.software/docs/use-split-tabs-in-pos-for-managing-group-orders-beta.md): Manage group orders effortlessly with split tabs in POS. Create, rename, and settle tabs separately for a seamless guest experience.
- [Record and report on stock movement](https://mysupport.roller.software/docs/record-and-report-on-stock-movement.md): Track stock loss and wastage effectively with our guide on recording stock movement in POS and Venue Manager for accurate inventory management.
- [Plan stock orders with the stock sheet](https://mysupport.roller.software/docs/plan-stock-orders-with-the-stock-sheet.md): Use the stock sheet to track committed stock, available stock, and booking needs for up to seven days, then export the report to CSV.
- [Schedule food and beverage orders to the kitchen](https://mysupport.roller.software/docs/schedule-food-and-beverage-orders-to-the-kitchen.md): Schedule F&B orders from POS to KDS or printers, set send times, and reschedule or cancel orders before they reach the kitchen.
- [Prompt for tips at card terminals with ROLLER Payments](https://mysupport.roller.software/docs/prompt-for-tips-at-card-terminals-with-roller-payments.md): Set up ROLLER Payments to prompt guests for tips at card terminals, enhancing service and tracking gratuity efficiently at your venue.
- [Add and assign tips at POS](https://mysupport.roller.software/docs/add-and-assign-tips-at-pos.md): Learn how to set up automatic tip assignments at POS, ensuring efficient distribution to booking hosts, staff, or a general pool for excellent service.
- [How do I assign tips to multiple staff members?](https://mysupport.roller.software/docs/how-do-i-assign-tips-to-multiple-staff-members.md): Split a tip between staff at POS by entering each staff member's portion on the booking. Each tip shows as a separate row in the Staff Gratuity report.
- [How do I change who received a tip for a booking?](https://mysupport.roller.software/docs/how-do-i-change-who-received-a-tip-for-a-booking.md): Refund the tip to the staff member it was first assigned to at POS, then add it again for the right person. The guest must be at the venue to pay the tip again.
- [Multi-Venue](https://mysupport.roller.software/docs/multi-venue.md): Consistency across every venue, managed from one place — centralized products, pricing and permissions, with cross-venue redemption and reporting built in.
- [Get started with HQ](https://mysupport.roller.software/docs/get-started-with-hq.md): Manage multiple venues effortlessly with ROLLER HQ. Control products, schedules, and staff access from one account while maintaining local flexibility.
- [HQ glossary](https://mysupport.roller.software/docs/hq-glossary.md): Manage product changes, discounts, and staff roles centrally from HQ, ensuring consistency across all venues with streamlined operations and schedules.
- [HQ vs managed venue: Implementation guide](https://mysupport.roller.software/docs/hq-vs-managed-venue-implementation-guide.md): Set up multi-venue groups with HQ managing products and pricing while venues customize local details. Streamline operations and compliance effectively.
- [Create and manage HQ staff groups](https://mysupport.roller.software/docs/create-and-manage-hq-staff-groups.md): Simplify staff access with HQ staff groups, linking venues for efficient management. Assign roles easily and enhance security across multiple locations.
- [Create and manage venue tags (groups) in HQ](https://mysupport.roller.software/docs/create-and-manage-venue-tags-groups-in-hq.md): Manage your venues efficiently with venue tags, allowing simultaneous updates, product sharing, and tailored discounts across your HQ account.
- [Create and manage HQ venue permissions](https://mysupport.roller.software/docs/create-and-manage-hq-venue-permissions.md): Manage HQ venue permissions effortlessly with custom groups for consistency across venues. Learn to create, edit, and assign permissions in our guide.
- [HQ venue permissions by feature](https://mysupport.roller.software/docs/hq-venue-permissions-by-feature.md): Manage venue permissions centrally for better oversight, security, and brand consistency. Control features and settings across all locations effectively.
- [Create and manage staff in HQ](https://mysupport.roller.software/docs/create-and-manage-staff-in-hq.md): Streamline staff management with HQ: create roles, control access, and update permissions across venues effortlessly for consistent operations.
- [Create and manage HQ-managed roles](https://mysupport.roller.software/docs/create-and-manage-hq-managed-roles.md): Streamline staff permissions with HQ-managed roles for consistent, centralized control across venues. Simplify management and enhance flexibility today!
- [Create and organize HQ product tags](https://mysupport.roller.software/docs/create-and-organize-hq-product-tags.md): Streamline your venue management with HQ product tags for efficient setups, automatic updates, and a seamless guest experience across all locations.
- [Create products from HQ and share them with managed venues](https://mysupport.roller.software/docs/create-and-add-hq-products-to-managed-venues.md): Streamline product management with HQ products. Create, share, and sync products across venues for consistent setup and efficient operations.
- [Add HQ products to managed venues](https://mysupport.roller.software/docs/add-hq-products-to-managed-venues.md): Streamline your multi-venue business with HQ products. Learn to set up, manage permissions, and sell effectively across venues with our comprehensive guide.
- [Create stock products from HQ and share them with managed venues](https://mysupport.roller.software/docs/create-and-share-hq-stock-products.md): Streamline your venue management with HQ stock products—create, update, and share items effortlessly across multiple locations without duplication.
- [Edit products from HQ and publish changes now or on a schedule](https://mysupport.roller.software/docs/edit-products-from-hq-and-schedule-updates.md): Edit any field on an HQ product, then choose which managed venues receive the change and when. Group changes into a collection and schedule the release.
- [Create and manage HQ schedules](https://mysupport.roller.software/docs/create-and-manage-hq-schedules.md): Manage product schedules effortlessly with HQ, adapting to each venue's hours while saving time on updates. Centralize your scheduling today!
- [Notify venues when adding an HQ product variation in the activity center](https://mysupport.roller.software/docs/notify-venues-when-adding-an-hq-product-variation-in-the-activity-center.md): When HQ pushes a new product variation, managed venues get an activity center notification. Review the copied resources in Venue Manager before selling.
- [Sell and redeem HQ gift cards across multiple venues](https://mysupport.roller.software/docs/sell-and-redeem-hq-gift-cards-across-multiple-venues.md): Boost gift card value with multi-venue redemption! Increase revenue and sales while offering guests more choice across your venues. Learn how now!
- [Sell and redeem HQ memberships across multiple venues](https://mysupport.roller.software/docs/sell-and-redeem-hq-memberships-across-multiple-venues.md): Streamline member benefits with multi-venue membership redemption, allowing seamless access and tracking across all eligible venues in your group.
- [Create HQ discounts with cross-venue redemption limits](https://mysupport.roller.software/docs/create-hq-discounts-with-cross-venue-redemption-limits.md): Create and manage HQ discount codes for multiple venues, ensuring seamless redemptions and usage limits across your group. Maximize promotions effortlessly!
- [Create and manage HQ checkouts](https://mysupport.roller.software/docs/create-and-manage-hq-checkouts.md): Streamline your venue management with HQ checkouts—create, update, and publish changes effortlessly across all your venues for a consistent experience.
- [Create and manage HQ POS templates](https://mysupport.roller.software/docs/create-and-manage-hq-pos-templates.md): Streamline your venue's POS management with HQ POS templates, syncing menus and product updates effortlessly across all linked devices.
- [Create and manage HQ self-serve kiosk templates](https://mysupport.roller.software/docs/manage-hq-self-serve-kiosk-templates.md): Manage your SSK kiosk menus effortlessly with HQ templates. Update products and ensure consistency across venues with simple edits in HQ.
- [Set up guest segments at HQ](https://mysupport.roller.software/docs/set-up-guest-segments-at-hq.md): Standardize guest segments across venues with HQ management, ensuring consistent VIP, lapsed, and member definitions for effective marketing campaigns.
- [Switch between venues and search bookings across venues](https://mysupport.roller.software/docs/switch-between-venues-and-search-bookings-across-venues.md): Manage multiple venues effortlessly by switching accounts, searching bookings, and setting default venues for streamlined operations.
- [Monitor the GX Score for your venues from HQ](https://mysupport.roller.software/docs/monitor-the-gx-score-for-your-venues-from-hq.md): Collect and monitor guest feedback with ROLLER's HQ experience, comparing venue performance and tracking responses to enhance guest satisfaction.
- [Track performance across your venues with HQ analytics](https://mysupport.roller.software/docs/track-performance-across-your-venues-with-hq-analytics.md): Streamline your venue management with HQ analytics, offering insights on revenue, guest activity, and performance comparisons—all in one dashboard.
- [Hardware](https://mysupport.roller.software/docs/hardware.md): Everything you need to set up, connect and troubleshoot your ROLLER hardware — POS hardware, card terminals, printers, kiosks and check-in devices.
- [Minimum hardware and operating requirements for ROLLER](https://mysupport.roller.software/docs/minimum-hardware-and-operating-requirements-for-roller.md): Learn the minimum hardware and internet requirements for ROLLER devices to ensure optimal performance and reliability in your venue operations.
- [Check your existing hardware compatibility](https://mysupport.roller.software/docs/audit-existing-pos-system-hardware.md): Check if your existing POS computers, printers, and card terminals are ROLLER compatible with this step-by-step guide before going live.
- [Set up and test your POS hardware for ROLLER](https://mysupport.roller.software/docs/set-up-and-test-your-pos-hardware-for-roller.md): Prepare your POS setup with our checklist for Windows, Chrome, printers, and card terminals to ensure ROLLER POS runs smoothly and reliably.
- [Why is my POS device asking for a manager PIN at login?](https://mysupport.roller.software/docs/why-is-my-pos-device-asking-for-a-manager-pin-at-login.md): Learn how to resolve POS login issues requiring a manager PIN and create custom roles for staff to access devices without restrictions.
- [Why is my POS device continually refreshing at login?](https://mysupport.roller.software/docs/why-is-my-pos-device-continually-refreshing-at-login.md): A POS device that keeps refreshing at login has the wrong date or time, so sign-in fails. Correct the date and time in the device's Windows settings to log in.
- [Test your hardware before launching ROLLER POS](https://mysupport.roller.software/docs/test-your-hardware-before-launching-roller-pos.md): Ensure ROLLER POS is set up correctly for printing. Follow our guide for testing ROLLER Connect, cash drawer, and barcode scanner functionality.
- [How can I use a scanner with ROLLER?](https://mysupport.roller.software/docs/how-can-i-use-a-scanner-with-roller.md): Scanners speed up check-in with ROLLER. Validate tickets at entry, redeem memberships, gift cards and add-ons, and find supported models in the hardware store.
- [Choose and order ROLLER Payments terminals](https://mysupport.roller.software/docs/choose-and-order-roller-payments-terminals.md): Choose the right ROLLER Payments terminal for your venue, ensuring compliance with updated security standards and optimal in-person payment solutions.
- [Configure your network for ROLLER Payments terminals](https://mysupport.roller.software/docs/configure-your-network-for-roller-payments-terminals.md): Ensure reliable payment processing with our guide on configuring network access for ROLLER Payments, including firewall settings and IP address setup.
- [Unbox and connect S1F2 card terminals](https://mysupport.roller.software/docs/unbox-and-connect-s1f2-card-terminals.md): Set up your Adyen S1F2 card terminal with ROLLER Payments to streamline in-venue payments and reduce entry line delays. Follow our easy guide!
- [Set up ROLLER Payments terminals](https://mysupport.roller.software/docs/set-up-roller-payments-terminals.md): Learn to configure and test your POS payment terminals for ROLLER Payments with our step-by-step guide, ensuring smooth transactions and setup.
- [Where do I find the PIN for my card reader?](https://mysupport.roller.software/docs/where-do-i-find-the-pin-for-my-card-reader.md): Learn how to find and use your ROLLER Payments card terminal's admin passcode for software updates and network settings, distinct from POS PINs.
- [Configure triPOS.config file](https://mysupport.roller.software/docs/configure-tripos-config-file.md): Learn to configure triPOS for Vx805 and Lane 3000 terminals, ensuring proper settings and driver installation for seamless payment processing.
- [Install drivers for Worldpay (Vantiv) Lane 3000 USB card terminals](https://mysupport.roller.software/docs/install-drivers-for-worldpay-vantiv-lane-3000-usb-card-terminals.md): Learn to download and install drivers for Worldpay Lane 3000 devices, including triPOS and Ingenico drivers, with step-by-step instructions.
- [Integrate your Shift4/Smartpay Connect terminal with ROLLER POS (New Zealand)](https://mysupport.roller.software/docs/integrate-your-shift4-smartpay-connect-terminal-with-roller-pos-new-zealand.md): Integrate your Shift4/Smartpay Connect terminal with ROLLER POS for NZ venues. Support for purchases and refunds; no surcharging or tipping.
- [Integrate Windcave card terminals with ROLLER POS and self-serve kiosks](https://mysupport.roller.software/docs/integrate-windcave-card-terminals-with-roller-pos-and-self-serve-kiosks.md): Integrate Windcave terminals with ROLLER POS and self-serve kiosks easily. Follow our guide for setup, network connection, and testing connections.
- [Install drivers for Worldpay (Vantiv) Vx805 card terminals](https://mysupport.roller.software/docs/install-drivers-for-worldpay-vantiv-vx805-card-terminals.md): Learn to download and install drivers for Worldpay Vx805 terminals, including triPOS setup and configuration steps for seamless processing.
- [Troubleshoot ROLLER Payments card terminals](https://mysupport.roller.software/docs/troubleshoot-roller-payments-card-terminals.md): Troubleshoot ROLLER Payments card terminal issues with our step-by-step guide on power, network connectivity, setup, and updates for seamless transactions.
- [Troubleshoot Adyen card terminals](https://mysupport.roller.software/docs/troubleshoot-adyen-card-terminals.md): Troubleshoot your Adyen card machine with our step-by-step guide, covering power issues, network connectivity, and ROLLER Connect settings.
- [Why does my ROLLER Payments card terminal show a TAMPER error?](https://mysupport.roller.software/docs/why-does-my-roller-payments-card-terminal-show-a-tamper-error.md): A TAMPER error means the card terminal may be damaged by impact, liquid or debris. Check it and restart it, then contact support to replace a damaged terminal.
- [Why is my card terminal printing blank receipts?](https://mysupport.roller.software/docs/why-is-my-card-terminal-printing-blank-receipts.md): Blank receipts from an S1F2 or V400m card terminal usually mean the paper roll is misaligned. Remove and reinsert the roll, then print a test receipt.
- [Why is my payment request going to the wrong card terminal?](https://mysupport.roller.software/docs/why-is-my-payment-request-going-to-the-wrong-card-terminal.md): Payments go to the wrong card terminal when POS is paired with another terminal. Select the right ROLLER Payments terminal in POS hardware settings and test it.
- [How do I use my V400m card terminal without Wi-Fi?](https://mysupport.roller.software/docs/how-do-i-use-my-v400m-card-terminal-without-wi-fi.md): Switch your V400m card terminal from WiFi to 4G cellular data during a WiFi outage so it keeps processing ROLLER POS payments. The SIM card comes pre-installed.
- [Why isn’t there a SIM card in my S1F2 card terminal box?](https://mysupport.roller.software/docs/why-isn-t-there-a-sim-card-in-my-s1f2-card-terminal-box.md): The S1F2 card terminal ships with its SIM card already installed. Check the SIM slot behind the battery to confirm, or contact ROLLER support if it's missing.
- [How do I use my S1F2 card terminal without Wi-Fi?](https://mysupport.roller.software/docs/how-do-i-use-my-s1f2-card-terminal-without-wi-fi.md): Keep taking payments in a WiFi outage by switching your S1F2 card terminal to 4G cellular data. Turn off WiFi in Network and check Cellular is active.
- [The buttons on my V400m card terminal aren’t working](https://mysupport.roller.software/docs/the-buttons-on-my-v400m-card-terminal-aren-t-working.md): Troubleshoot your V400m card terminal's unresponsive keypad with cleaning tips and diagnostic steps to ensure smooth guest payments and admin access.
- [The buttons on my P400 Plus card terminal aren’t working](https://mysupport.roller.software/docs/the-buttons-on-my-p400-plus-card-terminal-aren-t-working.md): Troubleshoot your unresponsive Verifone P400 Plus keypad with cleaning tips and diagnostics to ensure smooth guest payments and admin access.
- [How do I change which receipts print from my card terminals?](https://mysupport.roller.software/docs/how-do-i-change-which-receipts-print-from-my-card-terminals.md): Card terminal receipt printing can't be changed in POS. Ask the ROLLER support team to turn off guest or merchant receipts, with each terminal's serial number.
- [Why is my ROLLER Payments terminal not assigned to my venue?](https://mysupport.roller.software/docs/why-is-my-roller-payments-terminal-not-assigned-to-my-venue.md): ROLLER support assigns new ROLLER Payments terminals to your venue. Submit a ticket with the terminal model and serial number, then select Board Terminal.
- [Why can't I take payments directly on a wireless terminal?](https://mysupport.roller.software/docs/why-can-t-i-take-payments-directly-on-a-wireless-terminal.md): Wireless card terminals need ROLLER POS to send them a payment amount. Here's why, and what to check on your hardware.
- [Why am I getting a “Rejected - Failed to send message to POI” error at POS?](https://mysupport.roller.software/docs/why-am-i-getting-a-rejected-failed-to-send-message-to-poi-error-at-pos.md): This POS error means the card terminal lost its network connection and was unassigned. Reconnect the terminal, then assign it again in POS hardware settings.
- [Get started with cloud printing](https://mysupport.roller.software/docs/get-started-with-cloud-printing.md): Optimize your venue's operations with ROLLER's cloud printing feature for seamless receipt, ticket, and docket management.
- [Configure printers for cloud printing](https://mysupport.roller.software/docs/configure-printers-for-cloud-printing.md): Streamline your printing with cloud printing for Epson ePOS printers. Configure easily with static IPs, ePOS settings, and SSL certificates for secure connections.
- [Create your print stations for cloud printing](https://mysupport.roller.software/docs/create-your-print-stations-for-cloud-printing.md): Create print stations in Venue Manager to set where your dockets and/or receipts (including tickets) go each and every time a sale is made at your venue.
- [Configure POS and cash drawer settings for cloud printing](https://mysupport.roller.software/docs/configure-pos-and-cash-drawer-settings-for-cloud-printing.md): Configure your global and individual POS settings for receipts, tipping, and cash drawers to enhance your point of sale experience effectively.
- [Customize receipt and ticket templates for cloud printing](https://mysupport.roller.software/docs/customize-receipt-and-ticket-templates-for-cloud-printing.md): Customize your POS receipts and tickets with logos, QR codes, and promotional offers using cloud printing. Tailor templates to fit your brand!
- [Enable or disable cloud printing at POS](https://mysupport.roller.software/docs/enable-or-disable-cloud-printing-at-pos.md): Set up cloud printing at your venue with our guide. Learn to enable print stations at POS and ensure smooth operations for your events.
- [Integrate with Fresh KDS and configure your devices](https://mysupport.roller.software/docs/integrate-with-fresh-kds-and-configure-your-devices.md): Streamline your kitchen operations with ROLLER's Fresh KDS integration, enhancing order management and guest experience without paper dockets.
- [Order fulfillment with KDS](https://mysupport.roller.software/docs/order-fulfilment-with-kds-v2.md): Manage food and beverage orders seamlessly with a Kitchen Display System (KDS) using ROLLER. Learn about printing, reprints, and color coding for efficiency.
- [Sync Fresh KDS order status in POS](https://mysupport.roller.software/docs/sync-fresh-kds-order-status-in-pos.md): Sync Fresh KDS order status to POS for faster service. Unlock this premium feature to enhance guest experience and streamline kitchen communication.
- [Set up SMS order notifications for KDS](https://mysupport.roller.software/docs/set-up-sms-order-notifications-for-kds.md): ROLLER’s Fresh KDS integration sends SMS order notifications when food and beverage orders are ready, helping venues reduce wait times and missed pickups.
- [Error handling at POS with cloud printing](https://mysupport.roller.software/docs/error-handling-at-pos-with-cloud-printing.md): Fix docket printing errors from POS with cloud printing. Reroute a failed docket to another printer, check printer logs and reprint dockets with a manager PIN.
- [How do I connect a receipt printer?](https://mysupport.roller.software/docs/how-do-i-connect-a-receipt-printer.md): Connect your receipt printer to ROLLER using Cloud Printing or ROLLER Connect for optimal compatibility. Choose the best method for your venue today!
- [How do I route food to the kitchen and drinks to the bar?](https://mysupport.roller.software/docs/how-do-i-route-food-to-the-kitchen-and-drinks-to-the-bar.md): Streamline your food and beverage orders with ROLLER's production dockets, ensuring precise printing for kitchens and bars using cloud or ROLLER Connect.
- [Cloud printing: Troubleshoot an unsuccessful test print from a print station](https://mysupport.roller.software/docs/troubleshoot-an-unsuccessful-test-print-from-a-print-station.md): Troubleshoot print station errors in Venue Manager with steps to check network connections, IP addresses, and SSL certificates for seamless printing.
- [Cloud printing: Why am I getting a Setup failed error when updating the SSL Certificate on my Epson printer?](https://mysupport.roller.software/docs/why-am-i-getting-a-setup-failed-error-when-updating-ssl-certificate-epson-printe.md): Fix the Setup failed error when updating an Epson printer's SSL certificate for cloud printing. Update the firmware with Epson's Firmware Updater, then retry.
- [Cloud printing: My printers have been set up correctly, so why aren’t my dockets and receipts printing?](https://mysupport.roller.software/docs/my-printers-have-been-set-up-correctly-so-why-arent-my-dockets.md): Resolve your ROLLER cloud printing issues by checking printer connections, print station setups, and POS settings with our comprehensive guide.
- [Cloud printing: I can’t select a backup printer when creating my print stations in Venue Manager](https://mysupport.roller.software/docs/i-can-t-select-a-backup-printer-when-creating-my-print-stations-in-venue-manager.md): Configure backup docket printers with ROLLER’s cloud printing service to ensure seamless order printing, even if the primary printer fails.
- [Cloud printing: I don’t see my Epson printer model when I create my print stations?](https://mysupport.roller.software/docs/i-don-t-see-my-epson-printer-model-in-dropdown-list.md): Ensure your Epson printer model is supported for cloud printing in Venue Manager. Check compatibility with ROLLER's four approved models.
- [Cloud printing: Can I make my cash drawer open without printing a receipt?](https://mysupport.roller.software/docs/can-i-make-my-cash-drawer-open-without-printing-a-receipt.md): Turn on the POS setting that opens the cash drawer when payment is made to make your cash drawer open without printing a receipt.
- [Install ROLLER Connect](https://mysupport.roller.software/docs/install-roller-connect.md): Learn how to install ROLLER Connect for seamless printing and device management, ensuring your venue's receipts and tickets are formatted correctly.
- [ROLLER Connect: Install an EPSON receipt printer](https://mysupport.roller.software/docs/install-an-epson-receipt-printer-roller-connect.md): Follow this guide to install your EPSON printer on Windows using ROLLER Connect, with steps for USB, Ethernet, and Wi-Fi connections. Troubleshooting included.
- [ROLLER Connect: Configure POS to print receipts](https://mysupport.roller.software/docs/configure-pos-to-print-receipts-roller-connect.md): Learn to configure ROLLER POS for receipt printing with ROLLER Connect. Follow our step-by-step guide for setup and troubleshooting tips.
- [ROLLER Connect: Set up docket printing](https://mysupport.roller.software/docs/set-up-docket-printing-using-roller-connect.md): Learn to print production dockets for stock items using ROLLER Connect, enhancing order management at your venue with specific printer assignments.
- [ROLLER Connect: Set up cash drawers to open automatically](https://mysupport.roller.software/docs/set-up-cash-drawers-to-open-automatically-roller-connect.md): Learn how to configure your cash drawer to open automatically with ROLLER Connect by following these essential steps for Epson and Star printers.
- [ROLLER Connect: Set up Zebra ZD410 for sticker printing](https://mysupport.roller.software/docs/set-up-zebra-zd410-for-sticker-printing.md): Install your Zebra ZD410 label printer and print sticker tickets from ROLLER POS with this comprehensive guide for Windows 10 and 11 users.
- [ROLLER Connect: Sticker ticket printing fact sheet](https://mysupport.roller.software/docs/sticker-ticket-printing-fact-sheet.md): Print session stickers with ROLLER POS for easy guest identification. Learn about hardware, templates, and adding your branding in this comprehensive guide.
- [Wristband ticket printing based on end session times from POS](https://mysupport.roller.software/docs/wristband-ticket-printing-based-on-end-session-times-from-pos.md): Learn to configure wristband printing in ROLLER POS for session passes and party packages, ensuring seamless event management and guest experience.
- [ROLLER Connect: Wristband printing FAQs](https://mysupport.roller.software/docs/wristband-printing-faqs.md): Set up wristband printers with ROLLER POS easily. Learn about supported hardware, configuration steps, and FAQs for seamless wristband printing.
- [How do I connect a receipt printer?](https://mysupport.roller.software/docs/how-do-i-connect-a-receipt-printer-1.md): Connect your receipt printer to ROLLER using Cloud Printing or ROLLER Connect for optimal compatibility. Choose the best method for your venue today!
- [How do I route food to the kitchen and drinks to the bar?](https://mysupport.roller.software/docs/how-do-i-route-food-to-the-kitchen-and-drinks-to-the-bar-1.md): Streamline your food and beverage orders with ROLLER's production dockets, ensuring precise printing for kitchens and bars using cloud or ROLLER Connect.
- [ROLLER Connect: Why can't I print receipts, even though test pages print?](https://mysupport.roller.software/docs/i-can-print-test-pages-but-not-receipts.md): Fix receipt printing issues at POS by enabling ROLLER Print Service and setting your printer as default. Ensure smooth transactions today!
- [Restart ROLLER Connect Legacy](https://mysupport.roller.software/docs/restart-roller-connect-legacy.md): Learn how to restart ROLLER Connect Legacy and troubleshoot issues with your POS and receipt printers for seamless print management.
- [Why am I getting a certificate error for ROLLER Connect?](https://mysupport.roller.software/docs/why-am-i-getting-a-certificate-error-for-roller-connect.md): Update ROLLER Connect to the latest version to resolve certificate errors on POS devices. Follow our guide for a smooth reinstallation process.
- [ROLLER Connect: Production docket printer troubleshooting](https://mysupport.roller.software/docs/production-docket-printer-troubleshooting-roller-connect.md): Troubleshoot ROLLER Connect printing issues for production dockets with our step-by-step guide to ensure your kitchen or cafe printer works seamlessly.
- [ROLLER Connect: Receipt printing troubleshooting](https://mysupport.roller.software/docs/receipt-printing-troubleshooting-roller-connect.md): Troubleshoot receipt printing issues with ROLLER Connect at your venue. Follow our guide for solutions, including printer settings and connection checks.
- [ROLLER Connect: Cash drawer troubleshooting](https://mysupport.roller.software/docs/cash-drawer-troubleshooting-roller-connect.md): Troubleshoot your cash drawer issues at POS with this guide, covering printer checks, manual unlocking, and cable connections for ROLLER Connect users.
- [Enable local network access in Chrome to resolve ROLLER Connect printing issue](https://mysupport.roller.software/docs/enable-local-network-access-in-chrome-to-resolve-roller-connect-issue.md): Resolve POS connection issues with ROLLER Connect after a Chrome update by allowing local network access or clearing your browser cache.
- [Installing Windows update to resolve ROLLER Connect printing challenge](https://mysupport.roller.software/docs/installing-windows-update-to-resolve-roller-connect-issue.md)
- [Create your self-serve kiosk devices](https://mysupport.roller.software/docs/create-your-self-serve-kiosk-devices.md): Enhance guest experience with ROLLER's Self-Serve Kiosk solution, reducing wait times and boosting staff productivity while simplifying purchases.
- [Configure your self-serve kiosk settings](https://mysupport.roller.software/docs/configure-your-self-serve-kiosk-settings.md): Configure settings for all Self-Serve Kiosk devices in Venue Manager, including waiver rules, welcome page images, logos, page backgrounds and product images.
- [Set up self-serve kiosks for discount codes and gift cards](https://mysupport.roller.software/docs/set-up-self-serve-kiosks-for-discount-codes-and-gift-cards.md): Let guests redeem discount codes and gift cards at a self-serve kiosk. Turn on both in the kiosk device settings and allow kiosk redemption for each discount.
- [Prepare and check your self-serve kiosk hardware](https://mysupport.roller.software/docs/prepare-and-check-your-self-serve-kiosk-hardware.md): Set up your self-serve kiosk with this step-by-step guide, covering hardware connections, card terminal integration, and device lockdown for secure payments.
- [Lock down a self-serve kiosk](https://mysupport.roller.software/docs/lock-down-a-self-serve-kiosk.md): Lock down your self-serve kiosk with kiosk mode in Chrome, ensuring guests can't navigate away. Follow our step-by-step guide for secure setup.
- [Self-serve kiosk troubleshooting](https://mysupport.roller.software/docs/self-serve-kiosk-troubleshooting.md): Fix self-serve kiosk issues when purchases are unavailable or tickets won't print. Check the card terminal, ROLLER Connect, network and printer settings.
- [Sign in to a self-serve kiosk](https://mysupport.roller.software/docs/sign-in-to-a-self-serve-kiosk.md): Launch the self-serve kiosk from Venue Manager or Chrome, sign in with your ROLLER account and pick the device. Turn off test mode so it can take payments.
- [Set up a self-serve waiver kiosk](https://mysupport.roller.software/docs/set-up-a-waiver-kiosk.md): Streamline guest entries with a waiver kiosk, enhancing experience and reducing congestion while protecting your venue against liability.
- [Set up and lock down a waiver kiosk](https://mysupport.roller.software/docs/set-up-and-lock-down-a-waiver-kiosk.md): Set up Google Chrome for your waiver kiosk on Windows, lock it down in kiosk mode, and enhance guest experience with digital waivers.
- [Create dedicated language waiver kiosks](https://mysupport.roller.software/docs/create-dedicated-language-waiver-kiosks.md): Set up dedicated waiver kiosks in multiple languages to streamline the waiver process for your guests. Learn how to configure them easily!
- [Mobile Check-in app requirements](https://mysupport.roller.software/docs/mobile-check-in-app-requirements.md): Learn about the Mobile Check-in app's subscription and hardware requirements for quick ticket verification and redeeming existing bookings.
- [Install the Mobile Check-in app](https://mysupport.roller.software/docs/install-the-mobile-check-in-app.md): Install the Mobile Check-in app on your device from the browser. Log in with a staff account that has POS Admin permission, then add the app to the home screen.
- [Create Mobile Check-in device profiles in Venue Manager](https://mysupport.roller.software/docs/create-mobile-check-in-device-profiles-in-venue-manager.md): Create Mobile Check-in device profiles in Venue Manager, restrict check-in to specific products and use templates to set up devices with the same configuration.
- [Configure the Mobile Check-in app](https://mysupport.roller.software/docs/configure-the-mobile-check-in-app.md): Get started with the Mobile Check-in app: create device profiles, allocate devices, and sync bookings for seamless check-in experiences.
- [Support & Account](https://mysupport.roller.software/docs/support-account.md): Reach support, manage your subscription, update payment details and find answers to common billing questions.
- [Contact ROLLER support](https://mysupport.roller.software/docs/contact-roller-support.md): Get real-time assistance from ROLLER's expert support team, available 24/7 to resolve issues and keep your venue running smoothly. Chat now!
- [Download ScreenMeet to help us support you remotely](https://mysupport.roller.software/docs/download-screenmeet-to-help-us-support-you-remotely.md): Resolve platform issues quickly with ScreenMeet's secure remote access. Follow our guide to connect and get expert support for your device.
- [Submit product feedback](https://mysupport.roller.software/docs/submit-your-product-feedback.md): Share feature ideas with the ROLLER product team from ROLLER Product ideas in Venue Manager, and follow, comment on and track ideas from other venues.
- [About your ROLLER subscription invoice](https://mysupport.roller.software/docs/about-your-roller-subscription-invoice.md): Trace every charge on your ROLLER invoice, understand billing periods, and manage subscriptions easily with detailed transaction insights.
- [Account suspension for unpaid ROLLER invoices](https://mysupport.roller.software/docs/account-suspension.md): Clear overdue invoices to maintain access to ROLLER. Learn about payment methods, timelines, and how to avoid account suspension.
- [Add staff members as billing contacts](https://mysupport.roller.software/docs/add-staff-members-as-billing-contacts.md): Make a staff member a billing contact in Venue Manager so ROLLER invoices and payment failure notices reach the right person, or remove a billing contact.
- [Find your ROLLER subscription and transaction invoices](https://mysupport.roller.software/docs/find-your-roller-subscription-and-transaction-invoices.md): Download your ROLLER subscription invoices from Billing settings in Venue Manager, and see when transaction invoices for third-party processing fees are issued.
- [Find your subscription plan, add-ons and price breakdown](https://mysupport.roller.software/docs/find-your-subscription-plan-add-ons-and-price-breakdown.md): Check your ROLLER plan, add-ons and price breakdown in Venue Manager billing settings. For the account owner and billing contacts, with a link to change plan.
- [Pay your ROLLER subscription invoice](https://mysupport.roller.software/docs/pay-your-roller-invoice.md): Settle your overdue ROLLER invoice quickly via credit card, direct debit, or bank transfer to maintain uninterrupted access to Venue Manager.
- [Update your ROLLER subscription payment method](https://mysupport.roller.software/docs/update-your-roller-subscription-payment-method.md): Add a credit card, Direct Debit or ACH payment method for your ROLLER subscription in Venue Manager billing settings so invoices are paid automatically.
- [Upgrade, downgrade or cancel your ROLLER subscription](https://mysupport.roller.software/docs/subscription-upgrades-downgrades-cancellations.md): Understand ROLLER subscription changes, notice periods, and billing details to avoid surprises. Learn how to upgrade, downgrade, or cancel your plan.
- [Tax on your ROLLER subscription](https://mysupport.roller.software/docs/tax-and-roller.md): Learn about ROLLER's tax charges, exemptions, and how local laws affect your invoice. Ensure compliance and understand your tax obligations today.
- [Text and SMS usage fees on your ROLLER invoice](https://mysupport.roller.software/docs/text-sms-fees.md): Learn about SMS fees on your invoice, including payment links, booking agreements, online accounts, and waiver requests for your venue's country.
- [Claim a US sales tax exemption for your ROLLER subscription](https://mysupport.roller.software/docs/us-sales-tax-exemption.md): Ensure your sales tax exemption by submitting the required documents to tax@rollerdigital.com for future tax-free invoices.
- [ROLLER billing and payment FAQs](https://mysupport.roller.software/docs/roller-billing-payment-faqs.md): Get quick answers to your billing questions, including invoice access, payment timing, and contact updates, all linked to detailed guides.
- [Why can't a staff member log in to Venue Manager?](https://mysupport.roller.software/docs/why-cant-a-staff-member-log-in-to-venue-manager.md): Trouble signing in to Venue Manager? Check email, password, browser issues, MFA, and access permissions to resolve common login problems quickly.
- [Why is ROLLER not working?](https://mysupport.roller.software/docs/problems-accessing-or-operating-roller.md): Trouble accessing ROLLER? Check our status page for updates, troubleshoot slowness, and learn about planned maintenance to ensure smooth performance.
- [How do I reset my ROLLER password?](https://mysupport.roller.software/docs/reset-your-roller-password.md): Reset your ROLLER password from launchpad.roller.app and follow the emailed link. Find what to do if the email doesn't arrive and who can reset your POS PIN.
- [How do I allow pop-ups for ROLLER?](https://mysupport.roller.software/docs/disable-pop-up-blocker.md): Allow pop-ups for ROLLER in Chrome so you don't miss alerts or CSV downloads in Venue Manager and POS. Allow the ROLLER site only or turn off the blocker.
- [How do I clear my cache and cookies?](https://mysupport.roller.software/docs/clear-your-cache-and-cookies.md): Fix loading, formatting and sign-in problems in ROLLER by clearing your Chrome cache and cookies, and see when not to, such as in POS offline mode.
- [How ROLLER handles guest data under GDPR and other privacy laws](https://mysupport.roller.software/docs/how-roller-handles-guest-data-under-gdpr.md): Learn how ROLLER processes personal data under GDPR and CCPA, ensuring compliance and security for guest data management.
- [How do I delete a guest's data?](https://mysupport.roller.software/docs/delete-guest-data.md): Learn how to delete guest data in ROLLER to comply with GDPR and CCPA, ensuring privacy by obfuscating personal details across all records.
- [Why am I seeing a security error in ROLLER?](https://mysupport.roller.software/docs/security-controls-and-web-application-firewall.md): A security error page means ROLLER's web application firewall blocked the request. If that's a mistake, send support a screenshot, page link and IP address.
- [Guest FAQ: ROLLER on your statement?](https://mysupport.roller.software/docs/guest-faq-roller-on-your-statement.md)
- [Guest FAQ: How do I get a refund?](https://mysupport.roller.software/docs/guest-faq-how-do-i-get-a-refund.md): Guests ask the venue for a refund with their booking ID, name and reason. Booking fees aren't refundable, and refunds take 2 to 5 business days to appear.
- [Guest FAQ: Where do I find my tickets?](https://mysupport.roller.software/docs/guest-faq-where-do-i-find-my-tickets.md): Your ticket confirmation email is sent right after purchase. Check your junk folder, then contact the venue with your booking name to resend the confirmation.
- [Guest FAQ: Where can I find my gift card?](https://mysupport.roller.software/docs/guest-faq-where-can-i-find-my-gift-card.md): Gift cards are emailed to the recipient on purchase. If yours isn't in junk mail, contact the venue you bought it from to resend it and confirm your email.
- [Guest FAQ: How do I transfer my tickets to someone else?](https://mysupport.roller.software/docs/guest-faq-how-do-i-transfer-my-tickets-to-someone-else.md): Guests who can't attend can ask the venue to transfer their ticket to someone else. Send the venue your booking ID and the new guest's name, mobile and email.
- [What's new](https://mysupport.roller.software/docs/what-s-new.md): Stay up to date with the latest ROLLER releases, product launches and feature updates.
- [Product launch: May 2026](https://mysupport.roller.software/docs/product-launch-may-2026.md): AI transforms ROLLER into a proactive partner, enhancing guest experiences, driving loyalty, and providing quick funding for growth. Explore the new features!
- [Product launch: November 2025](https://mysupport.roller.software/docs/product-launch-november-2025.md): See ROLLER's November 2025 launch: ROLLER iQ, an AI assistant for venue insights, price rules for quantity and time-based pricing, and channel management.
- [What's new in ROLLER: October 2026](https://mysupport.roller.software/docs/what-s-new-in-roller-october-2026.md): ROLLER October product updates add reseller bookings, POS waitlists, bowling integration, scheduled F&B orders, capacity pricing and loyalty controls.
- [What's new in ROLLER: September 2026](https://mysupport.roller.software/docs/what-s-new-in-roller-september-2026.md): Boost reseller revenue, manage waitlists, and enhance membership retention with new features like capacity-based pricing and instant cashout.
- [What's new in ROLLER: August 2026](https://mysupport.roller.software/docs/what-s-new-in-roller-august-2026.md): Close till sessions without cash counting, sell multi-passes, apply price rules, and explore new features like AI-generated images and loyalty campaigns.
- [What's new in ROLLER: July 2026](https://mysupport.roller.software/docs/what-s-new-in-roller-july-2026.md): July 2026 ROLLER updates: membership pause and retention options, self-serve payment methods in Venue Manager, a session times widget and stock wastage.
- [What's new in ROLLER: June 2026](https://mysupport.roller.software/docs/what-s-new-in-roller-june-2026.md): June 2026 in ROLLER: early bird pricing for party packages, split tabs at POS (beta), cashless card bundles, membership redemption and loyalty reports.
- [What's new in ROLLER: May 2026](https://mysupport.roller.software/docs/what-s-new-in-roller-may-2026.md): May 2026 release: a new multi-pass product, custom ticket ID and capacity updates at POS, flexible membership billing, HQ analytics and Google Things to do.
- [What's new in ROLLER: April 2026](https://mysupport.roller.software/docs/what-s-new-in-roller-april-2026.md): April 2026 ROLLER updates: COGS display, group membership changes, flexible discount code controls, Sacoa cashless card sales and CashGuard cash at POS.
- [What's new in ROLLER: March 2026](https://mysupport.roller.software/docs/what-s-new-in-roller-march-2026.md): Explore the March release with new POS features, API updates, and cash drawer enhancements. Try them early in your Playground venue!
- [What's new in ROLLER: February 2026](https://mysupport.roller.software/docs/what-s-new-in-roller-february-2026.md): Explore February's product updates for faster tab pre-authorization, intuitive POS features, and streamlined venue operations to enhance guest experiences.
- [What's new in ROLLER: January 2026](https://mysupport.roller.software/docs/what-s-new-in-roller-january-2026.md): January 2026 ROLLER updates: archive stock variations, control physical gift card delivery, an updated checkout cart and price changes when rescheduling at POS.
- [What's new in ROLLER: November 2025](https://mysupport.roller.software/docs/what-s-new-in-roller-november-2025.md): November 2025 in ROLLER: suppress automated emails, sell Sacoa cashless cards, send payment links from POS, Google Things to do and HQ waiver templates.
- [What's new in ROLLER: October 2025](https://mysupport.roller.software/docs/what-s-new-in-roller-october-2025.md): October 2025 release: price rules for checkout choices and group tickets, till closing controls at POS, modifier ordering and improved wallet ticket display.
- [What's new in ROLLER: September 2025](https://mysupport.roller.software/docs/what-s-new-in-roller-september-2025.md): September 2025 ROLLER updates: option sets for packages, exclusive venue hire, multi-venue gift cards, product tag management, fee options and docket printing.
- [What's new in ROLLER: August 2025](https://mysupport.roller.software/docs/what-s-new-in-roller-august-2025.md): August 2025 ROLLER updates: MFA for Venue Manager logins, a manager PIN for POS discount codes, package sales availability and new membership discount options.
- [What's new in ROLLER: July 2025](https://mysupport.roller.software/docs/what-s-new-in-roller-july-2025.md): July 2025 in ROLLER: card pre-authorization for tabs (beta), flat price discounts, custom invoice notes, auto-applied discount codes and new staff permissions.
- [What's new in ROLLER: June 2025](https://mysupport.roller.software/docs/what-s-new-in-roller-june-2025.md): June 2025 release: price rules to adjust pricing by demand, split payments for non-stock items at POS, a customizable invoice PDF and faster modifier selection.
- [What's new in ROLLER: May 2025](https://mysupport.roller.software/docs/what-s-new-in-roller-may-2025.md): May 2025 ROLLER updates: discount codes applied by URL, faster membership checks at POS with photos, midnight sessions, Venue Manager MFA and staff permissions.
- [What's new in ROLLER: April 2025](https://mysupport.roller.software/docs/what-s-new-in-roller-april-2025.md): April 2025 ROLLER updates: guests manage party bookings from online accounts, set min and max session pass purchase limits, and use the updated package setup.
- [What's new in ROLLER: March 2025](https://mysupport.roller.software/docs/what-s-new-in-roller-march-2025.md): March 2025 in ROLLER: transaction and cancellation counts in the Till Reconciliation report for German compliance, and simpler unlimited membership discounts.
- [What's new in ROLLER: February 2025](https://mysupport.roller.software/docs/what-s-new-in-roller-february-2025.md): February 2025 release: set a max booking window in days (1 to 366) in product schedules to control how far ahead guests can book, with an example and steps.
- [What's new in ROLLER: January 2025](https://mysupport.roller.software/docs/what-s-new-in-roller-january-2025.md): January 2025 ROLLER updates: send waiver requests from POS, set lifetime redemption limits for membership discounts and progressive checkout improvements.
- [ROLLER release notes: October 2026](https://mysupport.roller.software/docs/roller-release-notes-october-2026.md): ROLLER’s October 2026 update adds a reseller portal, QubicaAMF integration, scheduled food orders, WeChat Pay, loyalty progress, and automated bowling lanes.
- [ROLLER release notes: September 2026](https://mysupport.roller.software/docs/roller-release-notes-september-2026.md): Block capacity across date ranges, sync kitchen orders to POS, and capture membership cancellation reasons with new features in this September 2026 update.
- [ROLLER release notes: August 2026](https://mysupport.roller.software/docs/roller-release-notes-august-2026.md): Every change in the August 2026 ROLLER release: discounts by product tag, multi-passes, split tabs and card pre-authorization for all venues, and fixes.
- [ROLLER release notes: July 2026](https://mysupport.roller.software/docs/roller-release-notes-july-2026.md): July 2026 release notes: scoped API keys, loyalty sign-up in waivers, membership pause options, a session availability widget and stock wastage tracking.
- [ROLLER release notes: June 2026](https://mysupport.roller.software/docs/roller-release-notes-june-2026.md): June 2026 release notes: ROLLER API additions, consecutive sessions at HQ, party package price rules, tax breakdowns on receipts, default venues and fixes.
- [ROLLER release notes: May 2026](https://mysupport.roller.software/docs/roller-release-notes-may-2026.md): Full list of ROLLER changes in May 2026, including custom billing intervals for memberships, multi-pass products, a Stock Sales report and POS fixes.
- [ROLLER release notes: April 2026](https://mysupport.roller.software/docs/roller-release-notes-april-2026.md): Every change in the April 2026 ROLLER release, with fixes and improvements to discounts, POS, online checkout, memberships, bookings, reports and payments.
- [ROLLER release notes: March 2026](https://mysupport.roller.software/docs/roller-release-notes-march-2026.md): ROLLER March 2026 release notes: fixes and updates across online checkout, POS, waivers, receipts, memberships, HQ, API, capacity, stock and staff management.
- [ROLLER release notes: February 2026](https://mysupport.roller.software/docs/roller-release-notes-february-2026.md): Enhance your venue's operations with flexible POS updates, improved invoice accuracy, and streamlined membership management in the February 2026 release.
- [ROLLER release notes: January 2026](https://mysupport.roller.software/docs/roller-release-notes-january-2026.md): January 2026 release notes: fixes and enhancements across memberships, online checkout, receipts, bookings, party packages, price rules and the ROLLER API.
- [ROLLER release notes: November 2025](https://mysupport.roller.software/docs/roller-release-notes-november-2025.md): Explore ROLLER's November 2025 updates, featuring email control, payment links, staff permissions, and performance fixes for enhanced user experience.
- [What's new in ROLLER: November 2024](https://mysupport.roller.software/docs/what-s-new-in-roller-november-2024.md): November 2024 ROLLER updates: POS menu folders, easier split payments, HQ checkouts, upgraded Buy and Get discounts and rescheduling passes at POS.
- [What's new in ROLLER: October 2024](https://mysupport.roller.software/docs/what-s-new-in-roller-october-2024.md): October 2024 ROLLER updates: party guest lists, Buy and Get discounts, an updated GX Score question, longer open tabs at POS and HQ product tags.
- [What's new in ROLLER: September 2024](https://mysupport.roller.software/docs/what-s-new-in-roller-september-2024.md): September 2024 in ROLLER: redeem multiple memberships in one POS transaction, product tags for POS menus, docket and KDS routing and banned guest alerts.
- [What's new in ROLLER: August 2024](https://mysupport.roller.software/docs/what-s-new-in-roller-august-2024.md): August 2024 release: faster modifier selection and parked bookings at POS, after-midnight sessions online, clearer party package pricing and wallet passes.
- [What's new in ROLLER: July 2024](https://mysupport.roller.software/docs/what-s-new-in-roller-july-2024.md): July 2024 ROLLER updates: send booking-specific waiver links by email or SMS, prompt waivers after checkout, plus party package and staff sales dashboards.
- [What's new in ROLLER: June 2024](https://mysupport.roller.software/docs/what-s-new-in-roller-june-2024.md): June 2024 ROLLER updates: charge stored payment methods for amounts owing, Apple Pay in the overlay checkout, party guest lists and guest merge permissions.
- [What's new in ROLLER: May 2024](https://mysupport.roller.software/docs/what-s-new-in-roller-may-2024.md): May 2024 in ROLLER: weekly performance dashboards, the Amusement Connect integration, Fresh KDS out of beta, stock suspensions at POS and checkout upsells.
- [What's new in ROLLER: April 2024](https://mysupport.roller.software/docs/what-s-new-in-roller-april-2024.md): April 2024 release: ROLLER Analytics dashboards, simpler product setup, automatic booking reminders (beta), the Fresh KDS integration and online accounts.
- [What's new in ROLLER: March 2024](https://mysupport.roller.software/docs/what-s-new-in-roller-march-2024.md): Explore new features like mobile food ordering, stock management, and HQ scheduling to enhance guest experiences and streamline restaurant operations.
- [What's new in ROLLER: February 2024](https://mysupport.roller.software/docs/what-s-new-in-roller-february-2024.md): Enhance revenue with new checkout upsells, streamline notifications, and customize emails for a better guest experience. Explore the latest features now!
- [Bowling with ROLLER and QubicaAMF](https://mysupport.roller.software/docs/bowling-with-roller-and-qubicaamf.md): ROLLER integrates with QubicaAMF's Conqueror X, syncing bookings and lane management for a seamless bowling experience at your venue.
- [Get started with bowling in ROLLER](https://mysupport.roller.software/docs/get-started-with-bowling-in-roller.md): Set up, sell, and manage bowling at your venue with ROLLER's flexible session types, pricing options, and capacity management for a great guest experience.
- [Set up bowling lane resources](https://mysupport.roller.software/docs/set-up-bowling-lane-resources.md): Set up your bowling lanes as single-booking resources in ROLLER for accurate availability and management of online bookings and POS.
- [Set up bowling session passes](https://mysupport.roller.software/docs/set-up-bowling-session-passes.md): Create and manage bowling session passes with ROLLER, offering time-based or game-based options for a seamless booking experience.
- [Create bowling packages](https://mysupport.roller.software/docs/create-bowling-packages.md): Boost your bowling experience with exciting packages that combine sessions, food, and drinks for unforgettable group deals and promotions!
- [Sell bowling in online checkout and POS](https://mysupport.roller.software/docs/sell-bowling-in-online-checkout-and-pos.md): Set up your bowling venue for success by adding products to online checkouts and POS, ensuring a seamless booking experience for guests.
- [Manage bowling bookings and capacity](https://mysupport.roller.software/docs/manage-bowling-bookings-and-capacity.md): Manage your bowling bookings seamlessly with ROLLER. Assign lanes, monitor availability, and ensure smooth sessions for guests at your venue.
- [Bowling FAQs](https://mysupport.roller.software/docs/bowling-faqs.md): Learn how to set up bowling in ROLLER, manage bookings, and offer time-based or game-based sessions for an optimal guest experience.
- [Get started with ROLLER Karting](https://mysupport.roller.software/docs/get-started-with-roller-karting.md): Transform bookings into races with ROLLER Karting. Streamline your track's operations and enhance guest experiences effortlessly.
- [Install ROLLER Karting](https://mysupport.roller.software/docs/install-roller-karting.md): Set up ROLLER Karting at your venue with our guide. Install software, activate your license, and integrate bookings for seamless karting experiences.
- [Set up your race track in ROLLER Karting](https://mysupport.roller.software/docs/set-up-your-race-track-in-roller-karting.md): Set up your race track in ROLLER Karting by registering loops, connecting timing sources, and creating courses for exciting karting races.
- [Create a run template in ROLLER Karting](https://mysupport.roller.software/docs/create-a-run-template-in-roller-karting.md): Create effective run templates in ROLLER Karting to define race styles, manage bookings, and automate results for a seamless karting experience.
- [Map bookings to ROLLER Karting](https://mysupport.roller.software/docs/map-bookings-to-roller-karting.md): Streamline your karting bookings with ROLLER Karting's mapping guide, ensuring seamless race scheduling and resource management for your venue.
- [Manage karts in ROLLER Karting](https://mysupport.roller.software/docs/manage-karts-in-roller-karting.md): Manage your kart fleet in ROLLER Karting by adding karts, recording transponders, and scheduling maintenance for optimal performance on the track.
- [Set up display screens in ROLLER Karting](https://mysupport.roller.software/docs/set-up-display-screens-in-roller-karting.md): Set up display screens in ROLLER Karting with custom channels and slides for your venue, ensuring engaging content for every area.
- [Set up kart maintenance alerts in ROLLER Karting](https://mysupport.roller.software/docs/set-up-kart-maintenance-alerts-in-roller-karting.md): Set up kart maintenance in ROLLER Karting with tags and triggers to automate alerts, ensuring timely servicing and optimal performance for your karts.
- [Set up your karting products for maximum impact](https://mysupport.roller.software/docs/set-up-your-karting-products-for-maximum-impact.md): Optimize your karting venue setup with our guide on track structures, scheduling, and resource management to enhance guest experiences and avoid overbooking.
- [Run a race in ROLLER Karting](https://mysupport.roller.software/docs/run-a-race-in-roller-karting.md): Master running standard races in ROLLER Karting, from driver check-in to the checkered flag, with real-time control and seamless management.
- [Set up and run a Grand Prix party in ROLLER Karting](https://mysupport.roller.software/docs/set-up-and-run-a-grand-prix-party-in-roller-karting.md): Set up and run a thrilling Grand Prix party at ROLLER Karting, with auto gridding templates for seamless racing across multiple rounds.
- [Log kart maintenance in ROLLER Karting](https://mysupport.roller.software/docs/log-kart-maintenance-in-roller-karting.md): Learn how to log kart maintenance, decide on racing status, and clear alerts effectively to keep your karts in top shape on the track.
- [Why are guest names not updating in the Karting schedule?](https://mysupport.roller.software/docs/why-are-guest-names-not-updating-in-the-karting-schedule.md): Guest names stay as placeholders in the ROLLER Karting schedule when the connection to ROLLER drops. Edit and re-save the ROLLER integration to reconnect.
- [Why are bookings not appearing in the Karting schedule?](https://mysupport.roller.software/docs/why-are-bookings-not-appearing-in-the-karting-schedule.md): Ensure your ROLLER Karting bookings sync correctly by updating integration settings and mapping products to the right schedules for seamless operation.
- [Why are my ROLLER Karting leaderboards showing incorrect results?](https://mysupport.roller.software/docs/why-are-my-roller-karting-leaderboards-showing-incorrect-results.md): Optimize your karting leaderboards by filtering race entries with tags, ensuring accurate results for any time period. Get started today!
- [Why are my ROLLER Karting bookings not merging?](https://mysupport.roller.software/docs/why-are-my-roller-karting-bookings-not-merging.md): Enable the Merge Similar Tickets setting in ROLLER to streamline bookings for shared resources and products, ensuring efficient management for future entries.