--- title: "Manage all members" slug: "manage-all-members" updated: 2026-06-16T12:42:37Z published: 2026-06-16T19:37:11Z canonical: "mysupport.roller.software/manage-all-members" --- > ## Documentation Index > Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt > Use this file to discover all available pages before exploring further. # Manage all members In Venue Manager, you can view a list of all membership holders for your venue and filter based on their status, membership type and the membership product purchased. This guide will show you how to view member details in Venue Manager. ## View member details From Venue Manager, go to **Guests** > **Members.** Here you will find a list of all membership holders for your venue, their membership details and membership status. ## Managing guest membership statuses Memberships can be active, suspended or canceled based on their payment status, expiration or guest actions. ### Active memberships These memberships are valid and guests can use their benefits. | **Status** | **Description** | | --- | --- | | Current | The membership is active and in good standing. | | Pending activation | The membership is set to start on a future date. | | Pending cancellation | The membership is still active but will end after the current billing period. | ### Suspended memberships These memberships are temporarily inactive due to payment issues. | **Status** | **Description** | | --- | --- | | Declined payment | Recurring payment attempts have failed. Contact the guest to update their payment method. | ### Canceled memberships These memberships are no longer active; some may be renewed or restarted. | **Status** | **Description** | | --- | --- | | Terminated | The membership was canceled by the guest or a staff member. | | Upgraded | The membership was replaced with a higher-tier membership. | ### Status changes (Canceled filter category) These indicate a transition from one membership to another. | **Status** | **Description** | | --- | --- | | Upgraded | The guest switched to a higher-tier membership. | | Renewed | The membership was successfully renewed with a new billing cycle. | [Learn more about membership status](/v1/docs/membership-status) ## Filter results You can use three filters to sort and find members: **Status**, **Type** and **Product**. - Use the **Status** filter to adjust the data by a membership status at that time. You can either include all statuses, choose an individual status or choose a category of statuses (Active, Suspended or Canceled as listed above).[](/v1/docs/membership-status) - Use the **Type** filter to include only recurring memberships, fixed memberships or both. - Use the **Product** filter to only include one, several or all membership products in the report. - Use the **search bar** to search for a specific membership. You can search by the booking number, member number, or member name. ![membership filters.png](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/7789915525135.png) ## What the data shows From here, you can view the following data: - **Name** - The name of the membership holder - **Email** - The email address of the membership holder - **Date of birth** - The date of birth of the member holder - **Status** - The status of the membership at the time - **Product** - The name of the membership product the guest holds - **Redemptions** - The number of times the membership has been redeemed to purchase eligible products - **Booking ID** - The booking ID that is linked to the membership - **Ticket ID** - The membership number (item number) - **Created date** - The date and time the member's profile was created in ROLLER To adjust the columns displayed on the report, select the column and drag and drop it to where you would like it to sit in the row. To sort by a particular column, select the column name. An arrow will appear beside the column name and you can choose to sort by ascending or descending order. ![sort.png](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/7790206584591.png) > [!NOTE] > If a membership is linked to a [waiver](/v1/docs/create-a-waiver), the name, email and date of birth of the member will be derived from the waiver attached to the membership. You can select each line item, and then select **Go to booking** from the right-side panel. This will take you to the **Items** tab of the membership booking. From here, you can perform actions such as [deactivating](/v1/docs/cancel-memberships-from-venue-manager) the membership or [updating the credit card details](/v1/docs/update-recurring-membership-payment-details-from-pos-or-venue-manager) for a recurring membership. ![Items tab.png](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/7790715200271.png) > [!NOTE] > [Learn how to download this report.](/v1/docs/download-reports) ## View a list of suspended memberships If you need to see a list of members that have had their memberships suspended due to non-payment as of today, adjust the membership status filter to **Suspended** > **Declined Payment**. Exporting this list will allow you to get the details of the suspended membership holders so you can follow up for new payment details. ## Track and report on memberships Learn more about how [revenue for memberships are recognized](/v1/docs/how-membership-revenue-is-recognized) in ROLLER and the [different guest and membership reports](/v1/docs/choose-the-right-membership-report) available. ## Membership management emails To learn more about emails that can be sent from ROLLER to members, refer to the guide [Guest email templates](/v1/docs/customize-your-email-templates) and additional options in the [membership's product setup](/v1/docs/create-a-membership-product). ## Related - [Membership status](/membership-status.md) - [Redeem a membership in Venue Manager](/redeem-a-membership-in-venue-manager.md) - [Create a membership product](/create-a-membership-product.md) - [Redeem memberships at POS](/redeem-memberships-at-pos.md) - [Apply credit to a recurring payment membership](/applying-credit-to-a-recurring-payment-membership.md)