---
title: "Manage API excess call usage"
slug: "manage-api-excess-call-usage"
updated: 2026-06-16T11:53:06Z
published: 2026-06-16T18:10:51Z
canonical: "mysupport.roller.software/manage-api-excess-call-usage"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage API excess call usage

If you’re using ROLLER APIs, you have subscribed to an add-on that includes a set volume of API calls per month (per venue). API call usage is charged in packages of call volume (see [API call packages](/v1/docs/manage-api-excess-call-usage#h_01FPDSNYHPYS55946G222XF04F) below for further information).

If you’re in excess of your API call package limit, you will be charged an excess fee for an additional package. It’s important to monitor and manage your API call usage to avoid being charged any excess API call fees.

This article shows you how to check your call usage and what to do if you’re in excess of your call limit.

## Check your API call usage

To view your API call usage, navigate to **Venue Manager** > **Settings** > **Integrations** > **API Keys**.

Check to see if you're in excess of your limit to avoid excess charges.

## API call packages

As a reminder, the API call package pricing tiers **per venue** are:

| **Package** | **API - Lite (monthly)** | **API - Pro (monthly)** | **API - Enterprise (monthly)** |
| --- | --- | --- | --- |
| **Price** | $35 USD per month | $70 USD per month | $110 USD per month |
| **Limit of API calls included** | 5,000 calls | 25,000 calls | 100,000 calls |

API calls are an **add-on** to your existing ROLLER subscription and packaged in tiers independently of your ROLLER subscription plan. For example, you might have a 'Pro' ROLLER subscription, but an 'API – Enterprise' package.

## Excess API call fees

If you exceed the limit of your API call package you will be charged for an additional API call package. Any excess charges will appear on the invoice of the month after the over-limit API calls occur. Excess usage is charged on a **per venue** basis.

For example:

| **Package** | **Calls included in the package** | **Calls used in the month** | **Packages charged** | **Charge** |
| --- | --- | --- | --- | --- |
| API Lite ($35 USD per month) | 5,000 | 37,433 | 8 x | $280 USD per month |

## What to do if you’re in excess of your limit

If you're currently in excess of your limit, you can either:

- Move up to the next available API call package tier, or
- Look at reducing the number of calls you're making.

If you'd like to update your tier, contact your customer success manager or [the support team](/v1/docs/contact-roller-support).

## Get help with reviewing your configuration

If you would like assistance with reviewing your configuration, reach out to our support team. Please note, charges may apply for this service.

## Related

- [ROLLER + Amusement Connect cashless card integration](/roller-amusement-connect-cashless-card-integration.md)
- [ROLLER + Alvarado integration](/roller-alvarado-integration.md)
- [Integrate with Fresh KDS and configure your devices](/integrate-with-fresh-kds-and-configure-your-devices.md)
- [Extend your capabilities with our integrations](/extend-your-capabilities-with-our-integrations.md)
- [Reporting API overview](/data-api.md)