--- title: "Manage party bookings with ease using online accounts" slug: "manage-party-bookings-with-ease-using-online-accounts" updated: 2026-07-06T08:02:29Z published: 2026-07-06T08:02:29Z canonical: "mysupport.roller.software/manage-party-bookings-with-ease-using-online-accounts" --- > ## Documentation Index > Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt > Use this file to discover all available pages before exploring further. # Manage party bookings with ease using online accounts Managing party booking changes often requires additional admin support, as even minor adjustments mean your staff must manually handle calls and emails from guests — taking precious time. But with online accounts, guests can manage their own party bookings, like rescheduling, adding extra guests, updating inclusions or purchasing more food and drinks, directly from their preferred device. This reduces the manual workload for your staff, while increasing upsell opportunities and improving the guest experience. It’s a modern, self-serve solution that helps venues run more efficiently and keeps guests in control of their event. This guide walks through how to edit a party booking from online accounts. ## Requirements To use online accounts, venues must be on a [pro plan or above](https://roller.software/pricing/) and using [ROLLER’s progressive checkouts](/v1/docs/welcome-to-progressive-checkouts). ## Before getting started To allow your guests to manage their party bookings from their online account, you first need to configure booking management rules. These rules control what your guests can edit and how far in advance they can make party booking changes. > [!NOTE] > To learn how to configure your booking management rules for party packages, read the guide [Configure online accounts in progressive checkouts](/v1/docs/configure-online-accounts-in-progressive-checkouts). ## Edit party bookings from online accounts Using online accounts, guests can reschedule their party booking, add or remove other guests from their booking, update their inclusions or purchase more food and drinks. **Watch the video below for an overview of how guests can self-serve their party from their online account.** [Manage parties with ease using online accounts Video](https://fast.wistia.net/embed/iframe/ah70lbmn32?seo=false&videoFoam=true) > [!NOTE] > You’ll get a notification in the [activity center](/v1/docs/get-started-with-the-activity-center) in Venue Manager whenever a guest updates their party booking via online accounts. > > If a guest’s payment fails while editing their party booking, you’ll also get an activity center notification. Use this alert to review the booking and follow up with the guest if payment for the booking changes still needs to be completed. ### Reschedule the date and time of a party booking To reschedule the date and time of a party booking, follow the steps below. 1. Guests [log into their online account](/v1/docs/sign-in-and-use-online-accounts) and navigate to **My tickets**. 2. Under the party booking, select **Edit booking**. 3. To reschedule a party booking, guests select **Re-schedule** and choose a new date and time. Then they select **Re-schedule** again to confirm the change. 4. The updated party booking will now display in their online account. ![CleanShot 2025-04-28 at 13.10.44@2x.png](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/12545902659215.png) ### Add or remove guests, inclusions or food and drinks from a party booking To add or remove guests, inclusions or food and drinks from a party booking, follow the steps below. 1. Guests [log into their online account](/v1/docs/sign-in-and-use-online-accounts) and navigate to **My tickets**. 2. Under the party booking, select **Edit booking**. 3. To add or remove guests, food and beverage options and other party inclusions from the booking, guests select **Edit qty** and then make their changes. 4. If tickets and other items have been added to the booking, then guests select **Checkout** and pay for their extras. 5. The updated party booking will now display in the guests online account. ![CleanShot 2025-04-28 at 13.14.06@2x.png](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/12545902659855.png) > [!NOTE] > If items have been **removed** from a booking, a refund may be owing to the guest. ROLLER does not support refunds when guests edit and modify their own bookings from online accounts. A maximum credit owing amount can be set in Venue Manager, along with a refund policy message that will communicate your venue’s refund policy to your guests. Guests can then choose to proceed or contact your venue for further information. ## Learn more - [Configure online accounts in progressive checkouts](/v1/docs/configure-online-accounts-in-progressive-checkouts) - [Sign in and use online accounts](/v1/docs/sign-in-and-use-online-accounts) - [Encourage guests to manage their own bookings](/v1/docs/encourage-guests-to-manage-their-own-bookings) - [Edit party package bookings from Venue Manager and POS](/v1/docs/edit-party-package-bookings-from-venue-manager-and-pos) - [Create your party package products](/v1/docs/create-your-party-package-products) ## Related - [Configure online accounts in progressive checkouts](/configure-online-accounts-in-progressive-checkouts.md) - [Encourage guests to manage their own bookings](/encourage-guests-to-manage-their-own-bookings.md) - [What's new in ROLLER: April 2025](/what-s-new-in-roller-april-2025.md) - [How guests sign in and use online accounts](/sign-in-and-use-online-accounts.md) - [Manage guest online accounts](/manage-your-online-accounts.md)