--- title: "My printers have been set up correctly, so why aren’t my dockets and receipts printing?" slug: "my-printers-have-been-set-up-correctly-so-why-arent-my-dockets" updated: 2026-06-20T01:05:47Z published: 2026-06-20T01:05:47Z canonical: "mysupport.roller.software/my-printers-have-been-set-up-correctly-so-why-arent-my-dockets" --- > ## Documentation Index > Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt > Use this file to discover all available pages before exploring further. # My printers have been set up correctly, so why aren’t my dockets and receipts printing? If you’re using ROLLER’s cloud printing service and your receipts and dockets aren’t printing, it could be because your print stations have been set up incorrectly or the required POS printer settings haven’t been configured. This guide walks though how to check and confirm your print station setup and then how to confirm if the required POS printer settings have been configured. > [!NOTE] > To learn more about cloud printing, read the guide [Get started with cloud printing for production management](/v1/docs/get-started-with-cloud-printing). ## Step 1: Check your printers are connected to the network Print a self-test sheet to ensure your printer is turned on and connected to the local area network. 1. Turn off the printer. 2. Press and hold the **Feed** button. 3. Power on the printer while holding **Feed**. 4. Wait for printing to start, then release **Feed**. 5. After the first page prints, press **Feed** once more to complete. The self-test page will display the printer's IP parameters, including the current printer IP address. If the IP address is 0.0.0.0, the printer couldn't establish a network connection. Check the Ethernet cable connection or try a different Ethernet port on your router. ## Step 2: Check your print stations have been configured correctly To check that your print stations have been configured correctly, follow the steps below. 1. From Venue Manager, go to **Settings** > **Devices**. 2. Select a printer from the devices list. 3. Confirm that you’ve entered the correct information for the print station. Follow the steps in the [Create your print stations for cloud printing](/v1/docs/create-your-print-stations-for-cloud-printing) guide to learn more. 4. In particular, confirm that the **IP address** for the printer is correct and that you can **run a successful test print**. 5. Repeat these steps for each printer in your devices list using cloud printing. ![CleanShot 2024-06-06 at 11.27.44@2x.png](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/9923141452303.png) If you’re unable to run a successful test print, then read the guide [Troubleshoot an unsuccessful test print from a print station](/v1/docs/troubleshoot-an-unsuccessful-test-print-from-a-print-station) to fix the issue. If your print stations have been configured correctly and you don’t run into any errors when you complete a test print, move onto step three. ## Step 3: Check your POS, receipt and docket settings The final step is to check that the settings for your printers have been configured correctly. > [!NOTE] > To learn more about configuring POS and cash drawer settings for cloud printing, read the guide [Configure POS and cash drawer settings for cloud printing](/v1/docs/configure-pos-and-cash-drawer-settings-for-cloud-printing). ### Configure global POS settings for receipts Confirm that you’ve configured global POS settings for receipts. From Venue Manager, go to **Apps** > **Point of sale** > **Settings**. The settings relevant for cloud printing are as follows: - **Reprintable receipts:** Allow receipts to be reprinted multiple times - **Receipts can be emailed from POS:** Allow receipts to be emailed from POS - **Require manager code:** Prevent staff from reprinting receipts without manager-level permission ![CleanShot 2024-06-06 at 11.37.02@2x.png](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/9923338837903.png) > [!NOTE] > You'll need to customize other receipt settings in the receipt template for cloud printing itself. Read the guide [Customize your receipt templates](/v1/docs/customize-your-receipt-templates) to learn how. ### Configure individual POS device settings You'll also need to confirm that you’ve configured individual POS devices to print receipts and dockets. If these settings aren’t on, then dockets and receipts will not print. Follow the steps below. 1. From each individual POS device, go to **More** > **Settings** > **Device**. 2. To make sure that your device is printing receipts and dockets toggle the following settings **on**: **Print production dockets (1)** and **Auto print receipts (2)**. Once this is done your receipts and dockets should start to print. ![CleanShot 2024-06-07 at 10.49.58@2x.png](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/9931485342863.png) > [!WARNING] > If you’ve followed the steps above and are still having trouble with docket and receipt printing, reach out to the [support team](/v1/docs/contact-roller-support). ## Related - [Configure printers for cloud printing](/configure-printers-for-cloud-printing.md) - [Get started with cloud printing](/get-started-with-cloud-printing.md) - [Receipt printing troubleshooting (ROLLER Connect)](/receipt-printing-troubleshooting-roller-connect.md) - [Troubleshoot an unsuccessful test print from a print station](/troubleshoot-an-unsuccessful-test-print-from-a-print-station.md) - [Create your print stations for cloud printing](/create-your-print-stations-for-cloud-printing.md)