--- title: "Prepare and check your self-serve kiosk hardware" slug: "prepare-and-check-your-self-serve-kiosk-hardware" updated: 2026-06-16T12:45:58Z published: 2026-06-16T19:11:54Z canonical: "mysupport.roller.software/prepare-and-check-your-self-serve-kiosk-hardware" --- > ## Documentation Index > Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt > Use this file to discover all available pages before exploring further. # Prepare and check your self-serve kiosk hardware This guide contains a step-by-step guide on setting up your self-serve kiosk (SSK) hardware, integrating card terminals for payments and locking your self-serve kiosk device down. If any steps aren't applicable to your specific setup, continue to the next step. ## Step 1: Connect all your hardware Connect all your hardware up to run a SSK. This includes: - SSK device: SSK standalone station or Windows tablet computer - Power cable - Receipt printer - USB or ethernet cord connected - Power cable - Supported card terminal (ROLLER Payments, Windcave, Worldpay) - Plug the card terminal USB into the SSK device (if applicable) - Connect the card terminal to your WiFi network (if applicable) ## Step 2: Log in as an administrator in Windows You'll need administrator access to your SSK device. To double-check that you're logged in to your SSK device as an administrator: 1. Click the **Start** menu. 2. Click the **User** icon. 3. Select **Change** **account settings.** 4. Under **Your info** you should see your username and it should say **Administrator.** > [!WARNING] > To use ROLLER on a SSK device, you must be a user with administrator privileges. ## Step 3: Run Windows updates Make sure that you're running a [supported Windows operating system](/v1/docs/minimum-hardware-and-operating-requirements-for-roller) and it's up-to-date. To check and update: 1. In the Windows search bar, type **Check for Updates​** and click the best match. 2. Click the grey **Check for Updates**​ button and Windows runds a check. You must click **Check for Updates** even if it says **You’re up to date**​ when it first loads. 3. It will say **Updates Available​** if there are updates to be done, then they will begin to download and install. This may take some time. 4. Once the updates are completed you will need to restart your SSK device. This can also take some time. 5. There may be more updates to do, so repeat steps 1 to 4 until you get the message '**You’re up to date'**​ after pressing '**Check for Updates'.** ## Step 4: Install ScreenMeet on SSK devices Install ScreenMeet on all your SSK devices. This allows ROLLER staff to remotely access these computers for setup assistance and troubleshooting. 1. Download the [**ScreenMeet Windows MSI**](https://downloads.screenmeet.com/windows/prod/v3/support/msi) file. 2. Open the **ScreenMeet.msi** file. If you have difficulties locating the file, press **CTRL** + **J** on your keyboard to open the downloads page in your browser. 3. Select Next. 4. Choose a destination folder and select **Next**. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/13133025529999.png) 5. Select **Beam Service** from the product features menu and select **Entire feature will be unavailable**. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/13132995023759.png) 6. Select **Next**. 7. Select **Install**. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/13133025530895.png) ## Step 5: Download and set up Google Chrome Download [Google Chrome](https://www.google.com/chrome/). ### Make Chrome your default browser 1. Click the **Start** menu. 2. Type **Default apps.** 3. At the bottom, under **Web browser** click your current browser (typically Microsoft Edge). 4. In the **Choose an application** window, click **Google Chrome**. ### Turn off Google Chrome pop-up blockers 1. Copy this link **chrome://settings/content/popups** & paste into your browser to access Chrome **Pop-ups & redirects** settings. 2. Un-check **Blocked (recommended).** ### Remove auto-fill from Chrome 1. Copy this link **chrome://settings/autofill** & paste into your browser to access Chrome **Auto-fill** settings 2. Disable all auto-fill settings for **Passwords**, **Payment methods**, and **Addresses and more** by clicking into them individually ### Set the startup page to open ROLLER Self-Serve Kiosk 1. Copy this link **chrome://settings/onStartup** into your browser to access Chrome startup page settings 2. Select **Open a specific page or set of pages** 3. Add this link: [https://selfserve.roller.app/](https://selfserve.roller.app/) ## Step 6: Set up your SSK device Disable USB selective settings and change sleep settings to never: 1. Click the **Start** menu and type **Edit Power Plan.** 2. Select **Edit power plan.** 3. Change all four drop-down options to **Never.** 4. Click **Change advanced power settings.** 5. Click **USB Settings** to expand and then click **USB selective suspend setting.** 6. Disable both **On battery** and **Plugged in** and then click **Apply** and then **OK** to save the changed. ## Step 7: Uninstall any software 1. Click the **Start** menu and type **Add or remove programs.** 2. Click the best match for **Add or remove programs.** 3. Search for the following list of software and click uninstall for each: - Microsoft OneDrive - HP Client Security Manager - HP Client Access Manager - HP Support Assistant - Remove any old software ## Step 8: Clean up desktop 1. Delete any unused icons from your desktop. 2. Unpin unused icons from taskbar by right-clicking on the icon and selecting **Unpin from taskbar.** ## Step 9: Download and install printer drivers If you're using an EPSON printer, refer to [EPSON Thermal Receipt Printer](/v1/docs/install-an-epson-receipt-printer-roller-connect) for assistance. If you're **not** using an EPSON printer and are unsure how to complete this step please contact your IT/technical support representative. Once you've downloaded and installed your printer drivers, you should be able to successfully do a test print. Once you have completed a successful test print, please [make sure your receipt printer is set as your default printer](https://support.microsoft.com/en-us/windows/how-to-set-a-default-printer-in-windows-10-e10cf8b8-e596-b102-bf84-c41022b5036f#:~:text=To%20choose%20a%20default%20printer,default%20printer%20on%20your%20own.). ## Step 10: Download and install ROLLER connect See a step-by-step guide to [download and install ROLLER Connect.](/v1/docs/install-roller-connect) ## Step 11: Integrate your card terminals to process SSK card payments Please choose your type of card terminal integration below for steps on how to integrate card terminals into ROLLER Self Serve Kiosk: - [ROLLER Payments](/v1/docs/set-up-roller-payments-terminals) - Worldpay: - [Lane 3000 Network Card Terminals](/v1/docs/install-drivers-for-worldpay-vantiv-lane-3000-usb-card-terminals) - [Vx805 Card Terminals](/v1/docs/install-drivers-for-worldpay-vantiv-vx805-card-terminals) - [Windcave](/v1/docs/integrate-windcave-card-terminals-with-roller-pos-and-self-serve-kiosks#integrate-with-roller-self-serve-kiosks) ## Step 12: Lock down your self-serve kiosk device Please [review this article for instructions](/v1/docs/lock-down-a-self-serve-kiosk) on how to lock down your self-serve kiosk so that users cannot click away. ## Related - [Install ROLLER Connect](/install-roller-connect.md) - [Create your self-serve kiosk devices](/create-your-self-serve-kiosk-devices.md) - [Lock down a self-serve kiosk](/lock-down-a-self-serve-kiosk.md) - [Install an EPSON receipt printer (ROLLER Connect)](/install-an-epson-receipt-printer-roller-connect.md) - [Set up ROLLER Payments terminals](/set-up-roller-payments-terminals.md)